Auto populates value is not getting saved to catalog variable

[sowmyaj]

Hi All,

I'm auto populating the serial number based on hostname and which is working fine on catalog task level but when I save the catalog task form, I see blank value on serial number

Before saving the form

After saving the form

Any help will be appreciated.

Thanks,

sowmya

[sowmyaj]

Hi Harsha,

Please check the Script include,

The newValue and the getValue will hold the same value. I have verified with fetching form value instead of passing the newValue. The issue I'm facing is not with the population of value but having value on the variable once I save the form. I'm not getting why g_form.setValue is not retrieving the value once the form gets saved.

Thanks,

Sowmya

[Harsh Vardhan]

would you mind to put alert() in your client script. before setting the value put the answer in alert. alert(answer). check if it's give the value on locating the form . if it's giving then check something interrupting on that field. also for testing try to set it in different field to make sure it's not an issue with script

[sowmyaj · Accepted solution]

Field readonly feature was causing the issue.

Resolved the issue by setting value first and setting readonly to true.