Automatic Cretion of Incident to work order and work order task

[i_sachin_]

Hey Servicenow Community,

As a newcomer to ServiceNow, I'm currently working on the integration of incidents with work orders and work order tasks. We've created a portal that generates incidents. When an incident is created from the portal, the values should automatically carry over to the work order and work order task. Additionally, the system should generate a work order and work order task with the values provided by the user in the portal.

In the incident form, the respective work order and work order task values should be populated in separate sections. When a work order task is assigned to a technician, the respective state and assigned person should be reflected in the incident form. Furthermore, any work notes written by the technician should also be reflected in the incident form.

So, it would function like this: INC -> WO -> WOT and WOT -> WO -> INC. What would be the best way to achieve this scenario?  Any guidance or insights from experienced community members would be greatly appreciated Thank you!

[r2020]

Recently I needed the same and we used combination of OOTB and Business Rules to achieve the same result.  Any notes written to WOT gets copied to WO and then INC.