Automatic problem ticket creation

lakshmidurga · ‎03-15-2017

Hi Community,

I have no idea where to start building,so I am putting here for your suggestions\

For any P3,P4 and P5 incidents if a checkbox is selected a pop-up should be displayed where it should have series of questions and after filling these questions a problem ticket need to be created.

Please suggest

Thanks and Regards

Lakshmi Vallisetty

brianrichards · ‎03-15-2017

Another approach would be to use quickForm() to pop up a subset of your Problem form. Check out https://www.servicenowguru.com/system-ui/glidedialogwindow-quickforms/

https://www.servicenowguru.com/system-ui/glidedialogwindow-quickforms/

One caution here is that QuickForms do not do any kind of validation (such as Client Scripts or UI policies), so I'd keep the form simply if you go this way.

I used this approach in order to resolve multiple incidents using the instructions here (which leads you down the road of something slightly different than what you're doing, but you can at least see another implementation): http://wiki.servicenow.com/index.php?title=Closing_Multiple_Incidents#gsc.tab=0

- Brian

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lakshmidurga · ‎03-16-2017

Hi Brian,

Thanks for your response

I created my view named Problem Creation and mapped this in UI Action but Dailog box is showing some other view.

How can I create a problem ticket by using the information enter in Dailog box automatically.

Thank you

lakshmidurga · ‎03-16-2017

Thank you Brian and Goran,finally it is working.