in the "Ticket Conversations" widget in portal I need to add a button name "Change state". It should change case state to 11.I have created a UI action "Change state" which will change the state.I need to call it in widget "Ticket Conversations".Upda...
We created a record producer for change requests. We need to tag multiple CI and the way we determined for this is using the Affected CI related list. However we can't populate it by mapping a list collector as such we were advised to use a business ...
I am looking for a way to add components to a main page that includes subpages same as below. There are a few subpages existing in OTB Service Operation workspace but I can not figure out how to add a new one.
I'm trying to create an ATF test to test an incident form on service portal, but the step "Open a Catalog Item (SP)" is not showing any records? Any idea why?I have com.glide.automated_testing_impl.service_catalog_portal plugin installed.
Scenario:- In Service Portal, there is one field named quantity having values: [1, 2, 3, 4, 5]. Based on the quantity, the color will change and this should be done only using one class?
hi all, i trust this msg finds you all well.i created a BR on before, on insert and update when impact changes or urgency changes.What it does is sets the XXXXX custom field to a specific value based on the priority, impact and urgency selections.It ...
I want to create a widget which will show me the tiles of active incident and closed incident ,i saw post in community that create tab with the same functioanlity but my frontend is different i am not able to call the widget from the html part My ht...
i'm trying to create a simple flow , create catalog task and then close ritm , but end flow showing inactive. am i missing anything?
I am using the Flow designer for the creation of a catalog task. There are a number of variables from the catalog item, but I only want specific ones to show up on the SCTASK record. When I use the "create catalog task", I choose the catalog item. an...
Hello Community, I have a situation in users table. I want to add a groups to user by looking at employee type in users table and check user Company ID is available in departmnet table. Right now we are using below query.Taking employee type from us...
Issue: When manually updating the "state" field on the incident form, the changes are captured in the "Activities(additional comments- Field Changes)".However, when the "state" field is updated programmatically based on conditions (via Business Rule)...
Hi, I need to open workspace link directly via ATF, I do not want to navigate to the workspace via navigate module test step, can someone guide which step to use to open the workspace link directly
When I filter out a record, this error appears. Are there any suggestions? Please guide me.Thank you!
I have a requirement not to omit new button on a particular catalog item (RITM) related list and the code doesnt seem to work.Can someone please provide some insight on what I'm doing wrong? var gr = new GlideRecord('sc_req_item');if (gr.get(parent...
