[awa_agent_presence_history] table shows the time stamps agent getting available, away, offline.How to see the time duration of an agent being available within a day?
Hi everyone,I work in Internal Audit, and we use the Remediation Task form in the Audit Module of ServiceNow IRM to monitor and track audit action items after completing an audit. The responsible person (action owner) is assigned via the "Assigned To...
Please have some time to understand and to give me some insights.For approvals to be done I am doing approval integration between ServiceNow and Power Automate.The Initial requirement is for 3 catalogue items when ever approval triggered(be it indivi...
Hello Gurus,I have created reference fields on a table 2 pointing to table 1 where data are available, then I dot walked the fields from table 1 to table 2's fields, when I enter data over the form of table 2 and save the data, the form appears as bl...
I have a report on time card table.and I have filed that sum the days reported and show how many hours reported weekly.I wanted to create report that show people that reported below 40 hours per weekmy problem is that it shows the same person couple ...
Hi, I have a requirement to calculate the risk on on-change of client script on one of the field before record created, I have checked with code below (Calling OOTB function call, from OOTB Script Include), but this code only works after record creat...
Hello Everyone, I have created two custom tables: Talent and Companies. Using these tables, I created an M2M table to establish a many-to-many relationship. In the M2M table, I created a List UI Action, which works as expected in the Native UI. Howev...
When a user leaves a SN page open on their computer overnight, they are logged out after X amount of time, leaving their existing pages all on the "Logout successful" page. When they successfully log back in, either on a new page or on one of the exi...
Hi Folks, I have a Catalog Item that has a List Collector from cmdb_cI_appl with list of Software & a Custom Column named Software Cost. I have created a Catalog to request for Software but unable to show the price in Catalog View. I have tried to en...
Hi Team, Can anyone help With ATF Steps How to ADD Incident in to the Problem related list using ATF.i will able to click Add button. I don't know how to filter and select Steps:
Hi ,In resource plan request type is "group" , How it works Can anyone explain ,There is any OOB script include "ResourcePlanReferenceQual".How this script include works when request type is "Group"Regards,Anish
Hyy All, I am doing a validation when someone adds an item in the MRVS using client catalog script within the variable set not on the catalog item. But if the validation fails, I'd like to block adding this item. Is there a way we can achieve this? I...
Hello using curl -s -X POST "%baseurl%/api/now/table/incident?sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_fields=number%2Cshort_description" ^--header "Accept:application/json" ^--header "Content-Type:application/json" ^--d...
Hello Everyone, I have created two custom tables: Talent and Companies. Using these tables, I created an M2M table to establish a many-to-many relationship. I added the m2m table as a related list in the Talent table in Native UI, and it appears as e...
hi All,,i trust this question finds you well. here is my requirement.create an SLA for group approvals that triggers when if the start_date (planned start date) in the change request is within 7 days of "today". Solutioni created an sla definition an...
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