Can someone please outline what this reference qualifier for a CI field means? Its on my change records. javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new OpsStatusFilter('cmdb...
Hi all,I know that out-of-the-box, the email client script sets the opened_for or caller_id as the primary recipient. However, in my organization, they’re being added as secondary recipients (in the CC line) instead.I've reviewed our templates but ha...
We have a "Self-Hosted" (aka on premise) environment, we are scaling horizontally (starting up multiple nodes across several linux servers; loadbalanced via F5). Our database connectivity id described/defined via the <node>/conf/glide.db.properties...
Two of my PDIs are not waking up. Showing as "Instance is Hibernating, please use the 'wake up' action in the action menu to wake it up". Retrying continuously to wake up for several times. Should I wait for some days? Is my instance gone with all th...
I have tried to sign on to my PDI and it continues to spin and will not wake up.
I am configuring service portal employee catalog item page , whenever i open service portal designer or page editor. It is giving me this You are either not authorized or the cart item is invalid. I checked the field Hide on Service Portal- it is set...
How would you describe the relationship between the Incident and Task table?Incident table has a one to many relationship with the Task tableIncident table is extended from Task tableIncident table is related to the Task table via the INC numberIncid...
Hi,Studio is not working properly. When I create a new file, such as a REST message, and try to save an HTTP request parameter, nothing happens and the page hangs. Could you please let me know the current status of the ServiceNow server? Why it is no...
I have a request again function working for Order Guides. The problem I am facing is when requesting again, if I change the value of an order guide variable, it doesn't cascade down into the following RITMs. My question is how do I retrigger the orde...
we have a table in custom application scope , that has workflows tied to it. When the review goes into Cancelled , the workflow needs to go be cancelled.Tried the below script , but the workflow isn't getting cancelled.Log--C is printed once, but the...
Hi ,i have created client script and some variables but its not work in catalog task view kindly suggest and i have selected global checkbox true for all the variables and script as well. on change code function onChange(control, oldValue, newValue, ...
Hi, is there any way to convert HTML type Field Values to a String, without loosing the Sentence alignment, bullet points inserted and convert it to string as it is.There is a requirement where, i need to get the value of HTML field types and display...
(function executeRule(current, previous /*null when async*/ ) { var ritm = current.parent; var approver = new GlideRecord('sysapproval_approver'); approver.addQuery('document_id', ritm); approver.addQuery('state', 'approved'); approver...
Hi Team, would it be possible to make Resource Allocations within a Resource Plan visible to the logged in user (the logged in user could see his/her Resource Allocations). I think now these are only visible to the Project Manager and users on the wa...
Hello,Appreciate your help in advance. I have a reference qualifier condition to get active users, in a group from a company onto a field in catalog form.I'm using reference on sys_user table and the Ref script is as below. javascript: 'active=...