Automatic session end when chat is inactive for 5 mins in connect chat

[poojitha bn]

Hi Team,

I want to end the session automatically if chat is inactive for 5min.

I found 2 properties in docs

• connect.support.idle.count_down: integer-300
• connect.support.idle.delay: integer-300

but seems like not working. session are not ending even after 5 min.

Also I wanted to log a message when chat is closed and display who is closed the chat.

Please help me to achieve this.

thanks,

Poojitha B Nagaraj

[Jeff Currier]

Those add together, so it would be 10 minutes to send the session.  The count down timer starts after the idle delay is satisified.

[poojitha bn]

Hi Jeffcsn,

thanks for the reply, I have given delay time 10 sec and count down time is 30sec and tested but dosn't seems to be working.

I have waited for even more than 1 min inactivity but no luck.

Currently we are in London version.

Is there any other way to do this?

Thanks,

Poojitha B Nagaraj 

[Jeff Currier]

I just tested on London and it worked for me.  See if your test is different from this.

My settings:

I started the chat as the end user and responded as the support agent.

After 20+27 seconds, the end user saw this.

And after a total of 110 second, the end user saw this

And the service agent saw this

Isn't this what you want?

[poojitha bn]

Hi JeffCsn,

 Ya, Above is an perfect example and that is what I wanted but I followed the same process but its not working for me.

Could you please tell me what do you mean by my setting:

I hope above are system properties which I already gave same seconds and tested.

thanks,

Poojitha B Nagaraj