Hi, I have a requirement to create ticket and subtasks through a template on specific date on selected month for team to perform health checks within this year. Also this will extend for each years when we know the dates. 8 March 20226 April 202218 A...
Has anyone customized their pdf exports?Such as like a custom header?I'm trying to find a good example or something to point me in the right direction. I've been going through UI Actions and the default UI Context menu to go off of but I can't seem t...
When I am entering in Virtual Agent Designer in my PDI I get a prompt saying "llegal access to getter method getMessage in class java.lang.NullPointerException". If I click to open a topic, it shows Connecting and it doesn't load anything, it stays l...
Hi Everyone,In workspace there is a form which has field value. Based on the condition, the UI action button will be populated.In that form, the value should be auto-populate from the existing form and based on the value some of the field should hide...
Hi All, What role can be given to client_callable_script_include type ACL for OOB script include "KBKnowledge"?
Hi,I have a requirement where we want to make "start date" and "end date" mandatory of a change record before closing a specific CTASK. eg, we have 12 CTASK for a change record and we want before closing the 9th CTASK (Validation), the start and end ...
Hi All, I trust this email finds you well.I am using Visual Tasks Board for tasks i want to do. I was wondering if there is any spoke to sync these PTSKs in JIRA.I know the jira spoke is for requests, incidents but not sure about PTSKs. regards,Max
Hello Every one! My managmnet is looking for ITSM usage in my organization for give access fro change managment process.I checked in subscription over view, there were 50 licences are available.How can i check how many users used ITSM licences.I chec...
Hi all!Is there a complete list of information that is discovered by an agent-based discovery? For example, there is the "Data collected by ITOM visibility" docs, but I am not sure if its for agentless or agent-based... Is the information captured b...
Hi All,I have a requirement to filter Assignment group but ONLY if the type is Normal. I know how to use the simple and advanced. I have not done this using Dynamic which I think is what I need (please let me know if this is not correct). So I want...
Not sure if i m ain the correct place or not but will try here. I am in the process of creating an order guide. Somewhat simple. I have a list of options to choose from. What when selecting one of the options there are additional options they shoul...
Hello, people.Recently, I've been dealing with quite a few weird, never-seen-before bugs in my company's ServiceNow instances. Here's one of them:I created a simple "choice" field in a table that I extended from "task". When I access the table itself...
Guys, I'm using PDI to learn because my work requires service, now I can create a ticket application but just this one. Give me examples and requirements of more common applications created for service now
After Washington Upgrade, In dev we faced an error. When Searching for a KB article number from the Searchbar at the top right the following error message sometimes shows: "Internal Server Error (500): Table 'u_cmdb_ci_db_informix_instance' does not ...
It's a simple thing, There is a file in sys_attachment table of type application/json with following content:{ "parent": "", "made_sla": "true", "upon_reject": "cancel", "sys_updated_on": "2024-04-29 13:20:17", "child_incidents": "0", "task_eff...
