Resolved! Report on Survey responses
Monthly trend of % responses out of all survey triggered. 1. Responses/all survey sent I have created on report on the table task_assessment_details but it is showing only the completed responses.
Forum Posts
Configuring the tinyMCE editor and CSS for Knowledge
I would hope that I have done my due diligence, but I don't know where are all the good hiding spots are at.What I am looking for is guidance on where to locate useful information on the following two topics.How to configure the tinyMCE editor to bet...
Change Forum User user type field
Hi, I am trying to create a forum user in communities, but I am unable to change the user type in the new form. I discovered that writing to the 'user_type' field requires a 'nobody' field, which means nobody can edit it. Is there a reason why?
Resolved! Edit a question in the community
Good morning everyone Is there a way to edit my own posts in the community? I would like to delete/update a screenshot. RegardsThereza
How to send attachment with email
Hi Everyone , I have requiirement, when an incident is resolved then, an email should be send to caller with pdf attachment. That pdf attachment should have short description and resolution notes. Flow Designer : 1. Trigger 2. Send Email:3. Generate...
How to update existing incident record using GlideRecord?
Run the below script in background script i.e All=> script background var incGr=new GlideRecord("incident"); // Creates incGr as new incident table objectincGr.addQuery('number','INC0010542'); // To update existi...
How to create a new incident using GlideRecord?
Run below code in All=> backgroup script var incGr=new GlideRecord("incident"); //incGr is an incident table object createdincGr.newRecord(); //Creates new record in Incident TableincGr.short_description="Test From ...
How would you add this assignment rule of vulnerable response in a ATF Test Step
Hi,Can you please help me add this assignment rule to a ATF Test Step. var defaultGroup = '8373bea18721c1109f887487cebb35f9'; //UNIX Support current.assignment_group = getSupportGroup() || defaultGroup; function getSupportGroup() { var answer =...
Resolved! How to find the values that are different between two lists?
Hi,If i have two fields of type List, what is the best way to find the values that are different between the lists and save them into a new list using script?
Creation of the new email and inbound rules in servicenow
Hi All, I have a requirement to create a new email with inbound rules with respect to Assignment group and support organization. How to achieve this?
PDI is offline
Hi, I want to access my PDI which has some of my work as well in a scoped application. But when I tried to login I see "Service Interruption" page. I am unable to login. can anyone please tell me how can I get my PDI or atleast the data back? I had m...
Resolved! GlideDialogWindow getting field value and passing to UI page
Hi All,I have a UI Action on Incident that launches a GlideDialog Window and at present populates a list with service catalog item via UI page.I now need to enhance this and get the company from the incident, pass this to the UI page and then only po...
Oracle Multi-Tenant Licensing
How to calculate Oracle Multi-tenant DB use ensure compliance?
use array in Script Include
I have a script include which has an array. var x= [{prod_id_n: "12",lower_id_n:"34"},{prod_id_m: "56",lower_id_m:"78"}];Now I am calling these values from business rule/background script: if user belongs to location n and is present in prod get the ...
What is the benchmark to decide which SCOPE is best suited for app development ?
1) What is the benchmark to decide whether development should be done in custom scope or global scope ?2) In the event of changed requirements and needs realignment, can app development changes be moved to custom scope from global scope or vice versa...
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