BR that only runs when comments changes copy to task
How to create a BR that only runs when comments changes but state doesn't change. It should copy the comments to the task.
Forum Posts
Retrieve URL from user Session for creating user criteria
Hi, I have a requirement to set up a user criteria that will work according to the user's URL, when there is a suffix that is in the URL then the criteria user will be activated, are there options to implement such a requirement through a user criter...
Resolved! Is there a way to make a custom table list view as the landing page in ServiceNow?
I have a custom-scoped application. We haven't implemented the workspace yet but temporarily when the clients log in to the instance they'd like to see the list view of all their records.Right now the landing page is reports and dashboards. Is there ...
Query regarding Data Broker server script
Is there a way to call or reuse the existing Data Broker server script? If yes then how it can be called?
Activities or History has not captured the name,but in list view "updated" and "Updated by" captured
Hello Everyone,In the Agile Development 2.0, list of stories are updated by "X" person using the list view. I can see that "Updated" and "Updated By" is reflecting by 'X' name only in the list view. However, when i checked in Activities or in the His...
Resolved! How to show awaitng info cases on top of list in CSM workspace?
Hi All, I have a requirement for CSM workspace in which I have to show awaiting info cases on top of list which are in that state for over 3 days. The main purpose for this is to remind the agent of a backlog case. Any alternate solutions apart from ...
Background Script
Hi Community, Using Background script I need to assign the created tag to existing RITMS for which dollar amount is equal to 100k dollar & when the dollar amount is less than to 100k I need to remove the Tag from RITM.How can I achieve this? Th...
Show only the users whose manager is logged in user
Below script is not working when called in advanced reference qualifier var UserList = Class.create();UserList.prototype = {Requested: function() {var managername = '';var loggedInUserManager = '';var a = new GlideRecord('sys_user');a.addQuery('mana...
Resolved! If "Time SVC Restored"Â field is empty when state is resolved that field is update with resolve field
Hi, I have a field called "Time SVC Restored" so If "Time SVC Restored" field is empty when state is resolved, then "Time SVC Restored" field should update with resolve field in incident form, How to achive. Can you please help on this. It willl be h...
Notification has to be sent out exactly before 30 days
Hi Team,I have requirement, that i need to send notification exactly before reassessment date. Could you please help me on this. ?i have tried this in encodedquery 'u_reassessment_dateRELATIVEEE@dayofweek@ahead@30' it is working fine but how can we a...
Im n't able to see this comment "Incident INC0012914 has been associated with the Case in CSM Portal
Hi Community, I am not able to see this comment "Incident INC0012914 has been associated with the Case" in CSM Portal after raised the case Actually i have written BR for auto create incident from CSM Portal but i am not able see above comment csm po...
Need to add "Start WITH" condition in flow designer
Hi Team, Currently we have an automation which creates support group through flow designer. Now , currently our requirement is to auto populate the description based on the starting two letters of the support group. Request your suggestions and help ...
Resolved! How to get values from other tables in CatalogItem to narrow down reference choices
In the ServiceNow catalog item, there are 3 variables named us_headquarters, us_office, and us_shop, all of type Reference, that refer to the table "u_info_table".The table "u_info_table" contains variables u_headquarter_cd, u_office_cd, and u_shop_c...
Resolved! How to add Attachment button to Incident form?
Hi,I have a requirement to add Attachment button to Incident form? Currently we have attachment icon on incident form which is not noticeable by many users, So we want to add Attachment button to forms.Current:- Attach IconI want something like this:...
Resolved! What does current and parent refer to?
Say we have a table 'X' and table 'Y' is a related list for this table. Then if table 'Y' has a UI action button say 'New', we have two parameters available for it "current" and "parent". What does current and parent refer to?
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