We are using rest API to create case using the submit producer API /sn_sc/servicecatalog/items/39a1a7001b420d1028c82024604bcbb8/submit_producer We tried sending"engagement_channel" : "chat","contact_type": "chat" But whatever we send it always show c...
Hi All,Good Day!We are experiencing difficulty changing the background color for the agent workspace to sky blue. Despite attempting to use the brand color, we have not been successful. Can you provide detailed instructions on how to properly change ...
How to upload Excel Data attached to Catalog Item into Custom Table automatically?
HiI need plugins to install for below modules and all are free?ITSM – IM, MIM, PM, CMCSM – Portals & VACMDBITOM – Visibility & Service MappingEvent Management
Hi I have a requirement where we need to remove MFA for new hire that i can see its possible on the Role based mfa But also we have to make a security layer for new users only that every time they login with username and password they will get the se...
Hi, From the portal i request an Report an incident in the Virtual agent bot i uploaded an attachment in the Virtual agent chat once i uploaded image or file it will created one Incident number but once i opened particular incident number that attach...
Hi, Has anyone set up Federated Search for external sources like google drive in particular? I'd appreciate any guidance or resources on how to achieve this. Articles or videos would be helpful too. Looking forward to your response. Thank you! Regard...
I'm building a simple portal of sorts that is based on a list of records. Each record will contain a reference field on it and when the user clicks it, I want to open one of the two modals, one if there's any value in that field and a simple "no rec...
I need to auto-populate the Assignment group upon updating the Configuration Item on the Incident form only when Support group is active and not null. if CI Support group is empty or Inactive, it should refer to the location service desk. And, if Loc...
Hi Everyone, I have to write onCellEdit client script. My requirment is that only assigned to user should be able to close the task (sc_task) in list view and all other users should not be able to close task in list view, Please suggest something. Th...
Hi All, I want to hide the 'Add' button on the Affected CIs related list for incident table but only in case when certain CI's are selected on the parent incident. I have checked the UI action and the script include in that but not sure how to custom...
Need to check the list of comments from the Work notes and Send the latest comment from it via API in Json formatHow can we implement this ? Appreciate the Help!
Anyone has done the integration of JMS(java messaging service) with ServiceNow. please let me know what all options are available
Is Workforce Optimization for CSM Configurable Workspace available in PDI? I am not able to install it because it requires sn_ex_online_spke that is not available.
Hello developers, I have an implementation where i need to make a field mandatory or not based on choices i select on custom tablelets suppose based on demo excel sheet attached which has custom table . I have related fields on UI form.Suppose i sele...
