We have applied an ACL to an Incident table and want to obtain the number of records that a specific user can view.I succeeded in getting the number of records of one 'run server side script'.But, I need to call that value from another 'run server si...
I want to create a filter base on columns in the picture ! These columns are variables of a record producer ! I set them into incident table by formatter ! Please some one help me ! Thank you so much
Hi Everyone, "Export" option is invisible in below UI action in service operational workspace. But it is present in all other categories like Incident, Problem , Knowledge , catalogs. Below screen "Export" option is present in service operational wo...
Hello dear community, I need help: I have a "rather special" workflow (See photo 1).I need that every time the tasks with id: task.u_slx_task_id = 12 or task.u_slx_task_id = 13 or task.u_slx_task_id = 14 are opened and closed, the field "hubo_contr_c...
Hi All, Although I have created new records for 'short description' and 'description' in Polish language for a Catalog Item in 'sys_translated_text' table yet am unable to see that reflect in Portal. Any specific reason for this, if someone could hel...
When opening a record where the last field is HTML on the form, the size of the field is near useless. I know it can be expanded manually with the drag area, but to need to do that each time you open the record gets redundant. I can't seem to find w...
Please help, I am looking for a solution in which I can add 'Watch List' to the catalog Item so that I can add the person either by 'email' or by there user name so that they will be in the loop of every update against that ticket.I already know tha...
Hello,I have a requirement, I want to add an email which is received into ServiceNow as an attachment in the notification.
Hi all !Could you help me please to achieve the following need ? I am displaying a records list (asset table) on service portal (see attachent) with 6 colomns. I can reduice the number of culumn if necessary.I need to add one more column (attachmen...
I need to create a ATF test to test all the options in a dropdown list of a field. I tried to use a parameter with choices type. And then set the options as its data set. But when I run the test, I got the following error. FAILURE: Unable to set fie...
Hello All, I am trying to integrate Service Now to our home grown system.We want to add a feature in our system which will close (Closed_Cancelled) a Service Now Request with the help of REST API.I have the Request number (REQ########) . Can you pls ...
Hi,When the user create a new RITM in the backend or in Service Operation Workspace, after clicking submit he first see the REQ and only after clicking on the REQ he can see the RITM. How can I redirect the user straight to the RITM?
Hello community, I have a task to create Instance scan checks (based on our internal best practices). So far I have implemented table checks, column type checks and linter checks with no problem. Linter checks are specific to automatically include a...
I have created reports for weekly/monthly performance reporting. I need to have these reports visible to PCS team who will be completing the extracts. However, when I go to the Sharing option in the report, I only get the option that it is visible to...
I need to change the delivery time from service portal to be the same as the service catalog.Currently on service portal is showing 449 days an in service catalog 30 days. How i can change the delivery time on service portal?