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Schedule job for specific day on selected months

Hi, I have a requirement to create ticket and subtasks through a template on specific date on selected month for team to perform health checks within this year. Also this will extend for each years when we know the dates. 8 March 20226 April 202218 A...

denu by Kilo Expert
  • 1473 Views
  • 3 replies
  • 1 helpfuls

Resolved! Has anyone customized their pdf exports?

Has anyone customized their pdf exports?Such as like a custom header?I'm trying to find a good example or something to point me in the right direction. I've been going through UI Actions and the default UI Context menu to go off of but I can't seem t...

joshua18 by Giga Expert
  • 8904 Views
  • 9 replies
  • 4 helpfuls

Illegal access in VA Designer

When I am entering in Virtual Agent Designer in my PDI I get a prompt saying "llegal access to getter method getMessage in class java.lang.NullPointerException". If I click to open a topic, it shows Connecting and it doesn't load anything, it stays l...

diana_tat by Tera Contributor
  • 1063 Views
  • 3 replies
  • 3 helpfuls

Make fields mandatory

Hi,I have a requirement where we want to make "start date" and "end date" mandatory of a change record before closing a specific CTASK. eg, we have 12 CTASK for a change record and we want before closing the 9th CTASK (Validation), the start and end ...

Puneet4418 by Tera Contributor
  • 438 Views
  • 1 replies
  • 0 helpfuls

Jira integration

Hi All, I trust this email finds you well.I am using Visual Tasks Board for tasks i want to do. I was wondering if there is any spoke to sync these PTSKs in JIRA.I know the jira spoke is for requests, incidents but not sure about PTSKs. regards,Max

cuchi by Mega Guru
  • 656 Views
  • 2 replies
  • 0 helpfuls

ITSM Licences

Hello Every one! My managmnet is looking for ITSM usage in my organization for give access fro change managment process.I checked in subscription over view, there were 50 licences are available.How can i check how many users used ITSM licences.I chec...

Kanna12 by Tera Expert
  • 813 Views
  • 3 replies
  • 1 helpfuls

Information captured by agent-based discovery

Hi all!Is there a complete list of information that is discovered by an agent-based discovery? For example,  there is the "Data collected by ITOM visibility" docs, but I am not sure if its for agentless or agent-based... Is the information captured b...

LhoraMaeA by Tera Sage
  • 641 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reference Qualifier

Hi All,I have a requirement to filter Assignment group but ONLY if the type is Normal.  I know how to use the simple and advanced.  I have not done this using Dynamic which I think is what I need (please let me know if this is not correct). So I want...

MWright1 by Giga Guru
  • 1063 Views
  • 6 replies
  • 1 helpfuls

order guide

Not sure if i m ain the correct place or not but will try here. I am in the process of creating an order guide.  Somewhat simple. I have a list of options to choose from.  What when selecting one of the options there are additional options they shoul...

John Davis by Tera Contributor
  • 663 Views
  • 2 replies
  • 0 helpfuls

Resolved! Application example

Guys, I'm using PDI to learn because my work requires service, now I can create a ticket application but just this one. Give me examples and requirements of more common applications created for service now

Error using the search bar

After Washington Upgrade, In dev we faced an error. When Searching for a KB article number from the Searchbar at the top right the following error message sometimes shows: "Internal Server Error (500): Table 'u_cmdb_ci_db_informix_instance' does not ...

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Negha1 by Tera Contributor
  • 432 Views
  • 1 replies
  • 0 helpfuls

Fix Script to read a json file attachment

It's a simple thing, There is a file in sys_attachment table of type application/json with following content:{  "parent": "",  "made_sla": "true",  "upon_reject": "cancel",  "sys_updated_on": "2024-04-29 13:20:17",  "child_incidents": "0",  "task_eff...