Hello,Recently I change the status of the Change management requests in ProcessFlow formatter to have just New, Authorize, Implement, Closed and cancelled.I also ran a script per this link to change the state to reflect the status.: https://docs.ser...
Hi I need help displaying the sidebar discussion pop-up in the custom workspace. The out-of-the-box discuss button is displayed on the form. But when I click the button, the sidebar discussion does not open. I have verified the task actions, and it l...
reports from sc_task table, Started not showing Catalog Variables data in report. Earlier it used to show data and customers were using it to report. When i have a deeper look into that , i found one workaround as flipped the Catalog Variables field ...
I have a report that we wanted to display with the hours and minutes only. Not show the time, and round off on the seconds. Which the report shows correctly, but when we check the box for Display Data Table, it doesn't take on the same format. So ...
Hi Requirement : Need to trigger a notification to the requestor after submitting the catalog item I have created notification and event and I have selected when to send as event is fired and event name can anyone help me in the script how to trigge...
Hi All , here's one scenario - User types something in VA chat (like order laptop) , a catalog request link is presented by VA.User clicks it and submits the request. I wanted to know here whether this requested item's number , description will be vi...
Hi , I want the name as internal notes and external notes instead of work notes and comment . This issue is only taking place in SOW and working fine in CWS .. This is in my ritm and sc_task ... I am specifying this because these fields are taken fr...
I have created a workflow with defined tasks (3).the user is able (and needs to) add ad hoc tasks.the work notes from the ad hoc tasks are not reflected in the activity of the RITM, which is less than ideal.how can i fix this - your ideas would be we...
Hello everyone,I wanted to share with you a process I've implemented in ServiceNow. When HR sends an email to SNOW containing details about an employee who is leaving the company, I have set up an inbound to extract the employee's name from the email...
Hello, I am trying to hide work notes in the activity stream on an incident on the Service Portal so users cannot see these on the portal, they should however, still be visible in the backend when viewing an incident What is the best way to achieve t...
HiDoes anyone know how to Wrap the text in Configurable Workspace Case form instead of having horizontal scroll bar? Many thanks
I have a scenario where i need to send an approval to multiple groups in change management workflow.Each group have a different approval and need to anyone to approve from each group.I completed the script and sending to individual groups. IN in work...
Response and resolution SLA for same ticket number to be shown on report or dashboardMine request is for one ticket - Response and resolution SLA should be shown in report or dashboardso what filter or condition we need to user without using the scri...
Hello everyone,Thank you in advance for any help you can provide me. My setup is this: I have a portal for end users to submit records through to a custom table on a scoped application. One of the tabs in the form of this portal has a reference field...
Hi All, I have a requirement to change the field value which /populates when we click an item from list collector as shown in Screenshot.I have to Change the field Number, Assigned to , with some different fields.Any idea on how this can be achieved?...
