Hi All, I am trying to create a service catalog in which I have created list collector variable options which are not visible to end users, so is there any other variable option is available to select multiple options in service catalog.T...
Hi , I have a field "text field" called Grade code in sys_user table.When a requested for's grade code vale in the sys _user table is greater than Level 11(example we have Level 12 Level 13 and soo on ) then a task should trigger for certain group...
I would like to configure sla scheduled entry following but not getting how it will works as when we select the Specific options For P3, P4:Start Time of Coverage Model (24x5) - 1930 ET Sunday (0600 IST Monday)End Time of Coverage Model (24x5) – 1930...
Hello all,while creating a incident to virtual agent by default it won't ask impact and assignement group.I duplicate the create incident topic and created a new script include to map the fields and published it. But it was not creating an incident...
Hi All, I need small help, when a user (particular group) clicks on the Hardware catalog item it will redirect to the office catalog item by using Ui script, I'm using the below UI script ..(function() { var ur1 = window.location.href; //check...
HiI have a button on a particular table and I have users field in that form when I click on that , it should create records for users in task table and state should be changed to complete.
Hello developers, based on variable on catalog item, i need to populate choices of list collector in catalog form. from above table based on systeminfo( form) selected listdata field whch is list collector on form has to get choice.Any help is apprec...
Hi, I have a requirement where i want to make all fields on incident record to be editable only ifLogged in user is member of assignment group for that incident. If he's not, then all fields should be read only what is the best approach for the sam...
Hi Community,I have a requirement to add a widget to the service portal to allow a user to escalate an incident. This is my fist time working with widgets so I have difficulty passing values between the html template and the server scriptif it is not...
Hello, im currently trying to script in a wait for condition advanced settings, if tasks are state = "closed complete" or "pending" then to proceed in the wf. any ideas? i seem to cant find an example in community to fit my needs, thank you in advanc...
Hello,Is it possible to set the cursor focus on a specific field after an update of the records in a business script.after the update i return to the record using :action.setRedirectURL(current);Thanks,
I have a variable value name Trip Type, choices would be work or personalI have a variable in a variable set named Select Asset that is referenced to the alm_asset table. Depending on the Trip Type i was to show certian assets in that lookup tableso ...
Hi All, We have a resource where in "Allocation Workbench" shows "0"avilability.looking for advise why only this resource shows as 0 where all others show there availability? TIA
Hi community, I have captures some changes on the number maintenance on a custom table and moved the update set to higher instance, And I can see the changes in the higher instance in the customer updates as well. But the configuration changes were n...
Use case:When a bulk hardware order (in this case, computers) is received, the agent will access the RP via service portal. They will select a stockroom (ref. alm_stockroom), a machine type model (aka Product Model, ref. cmdb_model), and a comma sepa...
