Resolved! Seeking Guidance on Advanced Scripting in ServiceNow
I'm interested in learning more about advanced scripting in ServiceNow. Can anyone recommend resources or provide examples of complex scripting scenarios?
Forum Posts
GlideUpdateSet.set() to make an update set the current update set does not work in business rule
we are trying to send an api call from one instance to another and create a bussiness rule and make it current on the reciveing instance(thye api call sends the user name relevent for the update set and the bussiness rule impersonates to this user an...
Resolved! What is Manager Hub?
Hello Community, I want to know about manager hub.
Resolved! eMails not generating
Hi All, I have created a flow which should be doing the following When a new record is created and assigned to assignment group "A" OR an existing incident is assigned to assignment group "A" an email should be sent to assignment group "A" I would ...
Extraction of comments and worknotes from a record
I'm trying to download An Incident record in Excel format, in that record there are many additional comments and work notes fields data after downloaded I'm not able to see the all the additional comments and work notes fields data. For Example: I...
Resolved! How to auto populate a hidden List Collector catalog variable
Hi everyone, I want to auto-populate the list collector variable "Asset List" that is a reference to "cmdb_ci_computer" and my reference qualifier is:javascript: 'assigned_to=' + current.variables.user;I want to put in this list all asset assig...
Resolved! Copying parent complaint case values to child complaint case
Hi,I'm trying to copy all field values from parent complaint case to child complaint case with this display business rule: if (current.isNewRecord()) current.requesting_service_organization = current.parent.requesting_service_organization; ...
Non-question text for survey designer
This might be a silly question, but I searched and could not find an answer anywhere. How do you put a simple, non-question oriented text-box in a survey using survey designer. The closest thing I can find is the string control which has a user-i...
how do we know list supported documents for attachments can add in Case form Record producer in CSM
Hi Community, I have created a case form record producer and placed it in CSM Portal how do we know list supported documents for attachments can add in Case form Record producer in CSM portal Thanks,Srinivasu
Resolved! Import of currency values with currency code
Dear All,I am trying to import projects in pm_project table using xls where I have the data for importing.We have a custom currency field in pm_project where I am importing USD, EUR and INR currency values.As per documentation of ServiceNow, I have s...
Resolved! Store values in JSON format
Hey Community, How can we Store values in JSON format in servicenow in system properties. I want to store multiple values in a single property. Thanks
What value does an approving field take in a flow designer?
Hi Everyone, i'm creating an approval record from 'create a record' action i do not wish to use 'create approval' action.What do i fill in approving field?attached are the screenshots: Thanks,Kartikey
Cascade delete in table cleanup
what is ServiceNow best practice to configure table cleanup record for a particular table.Shall I use cascade delete on parent table or create new auto flush item for child table? I see when I am using cascade delete it takes longer time to delete th...
Resolved! Translating the group names
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
Approval changing to no longer required when task is closed
Hi Everyone,The approval i'm creating for a Task is changing it's state to no longer required when the task is marked as closed complete.Is there any business rule or client script behind it?as per my requirement after the task is closed we need to t...