Automatically reload/refresh the page including value on the variables

[Al-jhon]

Hello all,

i experienced a strange issue in technical view where i completed the order of RITM and use the back button in browser to submit a new request using the same catalog item.
For example:
I am requesting to retire this pc:

after ordering i will click the back button on the browser to submit a new request:

and there are still value on the variables which is not correct because the PC variable is not visible even though the type of device has a value:

How to reload or refresh the page and clear all value? I tried using onLoad script but it is not working.
This case is not happening in SP view.
When i click go back button of the browser in ServicePortal view, all variables are have no any value and this is what i want to achieve in technival view.

Any ideas?

[Kavita_Bhojane]

Hi @Al-jhon ,

Could you please share onLoad client script?

It should work with

g_form.clearValue('field_name');
g_form.clearOptions('field_name');

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane

[Kavita_Bhojane]

Hi @Al-jhon ,

Could you please share onLoad client script?

It should work with: 

g_form.clearValue('field_name');
g_form.clearOptions('field_name');

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane

[Community Alums]

Hi @Al-jhon ,

That's strange. Can you try to check using this onLoad Client Script on catalog-

function onLoad() {
// Reset all variable fields to their default values or empty
g_form.clearValues();
}

Please mark as Accepted Solution if this solves your query .

[Al-jhon]

Hello @Community Alums using OnLoad clientscript is not working when doing browser back button.