Automating Knowledge Base Migration and Creation into ServiceNow(AI or NON AI)

mravulakolu · an hour ago

Hi Community,

Our organization is currently moving from a legacy platform (non-ServiceNow) to ServiceNow, and we need to migrate/create a large number of Knowledge Base in ServiceNow.

Instead of creating KB bases manually one by one, we are looking for ways to automate the process — either using AI capabilities or non-AI approaches.

Current Scenario:

Existing knowledge bases and articles already exist in another platform
We want to migrate and create them efficiently in ServiceNow
Goal is to reduce manual effort, formatting work, and repetitive tasks

Questions:

Has anyone used AI/GenAI to clean up or standardize KB content before importing?

We would appreciate any architecture suggestions, lessons learned, or implementation experiences from similar migrations.

Thanks in advance!