AWA: End user waiting forever when the only live agent rejects

[Naomi5]

Hi all, 

Use case:
Let's say I have only 1 agent available, and you have set the timer for an agent to accept chat in 3minute  before it is rejected by timeout. 

Problem:
The user waits indefinitely

Question:
How to go about this problem? We would like to end the chat with the message indicating there's no agent available and the end user should try again later

[Naomi5 · Accepted solution]

Agent is not available for certain time the chat should time out - Developer Community - Question - ...

Hi all, I found the solution to this

Please find this post and comment by Chris D

[Community Alums]

Hi Naomi, this link is unavailable it seems. Can you pls help as what solution you implemented, we have a similar requirement.

[Mohith Devatte]

hello KN ,

what is the exact issue that you are facing in AWA?

[Community Alums]

Hi Mohit,

So lets say we have only two agents in a queue and the both are rejecting the chats with some rejecting reasons. This leads the end user to wait indefinitely.

So the solution I have proposed is to use chat queue's max timeout and display no available agent message.

Is there any other way to handle such use case ?