Azure AD group integration with ServiceNow

[Subashree KR]

Hello,

The requirement is to Integrate a specific group from Azure AD to ServiceNow. As part of this integration, we need to get the list of users from Azure AD group and check if the same users exist in ServiceNow. Please guide me to achieve this integration.

Thanks in advance.

[Mahathi]

Hi @Subashree KR,

How are users now provisioned in ServiceNow?

Are you using Azure to provision?

https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial

Also giving you the documentation link for the Azure AD pack available. 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/orchestration-ac...

It would be easy to guide based on user provisioning done, because a lot of things can be done in the Azure side.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Regards,
Mahathi

[Subashree KR]

Hello Mahathi,

Users are provisioned via Workday and not from Azure.

Thanks,

Subashree 

[Mahathi]

Hi @Subashree KR ,

Ok do  you use Azure for any other purpose? SSO?

There are provisioning options available in the Azure side, where they can sync groups.

If ServiceNow application is created there, you can set up sync of groups.

If you want to pull group data from Azure, you can go with Oauth + rest API. Sharing a youtube video for better understanding.

https://youtu.be/zRJxAfDKT6k?si=xJmV-Yd-IFByZJuV

They can push from Azure side or you can pull from ServiceNow.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Regards,
Mahathi

[Swapna Abburi]

Hi @Subashree KR 

We have a spoke available for Microsoft Azure AD integration in Integraton Hub. Using spoke, you can automate Azure AD related use cases in the future.
Or you can use Microsoft Graph APIs to build the integration from scratch using Rest API