Azure AD integration with ServiceNow- User Provisioning

ServiceNow SA
Kilo Guru

‎10-09-2017 08:04 AM

Hi Team,

I have read about Azure AD integration with servicenow , however i am not sure how user provisioning happens.

Can anyone tell me how do we configure? We have done everything in Azure side for user provisioning, but how do we get users in snow?

What is needed to be done at ServiceNow side?

PS: Azure SAML settings are configured in ServiceNow already.

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Richard Hine
Tera Guru
Tera Guru
In response to hanaphouse

‎09-27-2021 12:44 PM

I would recommend that on reference fields, that you put the Azure input into a hidden field and then have an asynch business rule run to use it to populate the reference.

This is particularly true when considering manager fields where a user might be loaded before their manager, you can then have sysauto_scripts run to regularly true up the reference fields.

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Nasir
Giga Contributor
In response to hanaphouse

‎03-10-2022 11:18 PM

You need to map the sys_user attributes with AD user attributes in attribute mappings.

If you can't see the field that you are trying to map, then you need to create the custom map by going to advanced options and create it there.

I have setup the mappings and its working fine.

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