I can't find any official practical advice for handling citizen developers. The only thing I'm finding is "have 'em use App Engine Studio" and "be there to answer all their questions". We have a growing number of citizen developers who have the s...
After I did a clone to target server.The target server uses servicenow's default SMTP functionality. I implement the email sending definition after creating Incident. I see that in outbound there is no information of email. What happened after clonin...
Hello, everyone. Here is what I'm trying to achieve: On the record producer, there will be multiple checkboxes for different social media platforms, and the users would check all the social media platforms that would be involved in their requests. I'...
Hi I am trying to add a user to a watchlist when record is inserted using a business rule, however it doesn't seem to add the user even though the conditions meet. There are some other business rules, which are adding other users, but this needs to b...
Hi. Regarding problem management, there is a requirement to automatically close after 2 days under the following two conditions. State is ResovledAll problem task statuses closed To achieve these requirements, I would like to take the following three...
I've created a page in UI builder with a, OOTB Catalog Item Component. I added the sys_id of the catalog item I want to use and it displays and allows me to fill it out! So far so good...However...When I push Submit after filling in all required fi...
Hi , We want to use the create request and create incident in interaction native view. These buttons are working as expected in Agent Workspace but when it comes to native view not working. For create incident UI action, incident is creating but it i...
If you get the condition field from a table, you get a query string, with the ^OR and IN and sys_ids. Is it possible to get the text as it appears when you go to a .do page and look at the Condition builder, with 'is' instead of '=' and display names...
Hello all, I am building out our Change Management piece of ServiceNow and one of the requirements was to skip the "Scheduled" phase and go straight into Implement after approval. If I change the workflow to set the state to implement instead of Sche...
Hello Folks, I am unable to populate assignment group via REST. “short_description”:“This is a final test incidentwww”,“description”:“SIM descripiton testing”,“assignment_group”:“35e96ddd4fa1174090a942fd0210c70c”,“impact”: “4",“severity”: “3"} Incide...
how add scipting on reporting conditionss. if user has Itil role, this condition needs to be added on reporting . when report is made on sysevent table
Hi,I have string field in a table which is derived from task table. max length is given as 4000, but when i save it it gets truncated to 40 characters exactly.There is another string field with 4000 characters as max length in the same section of the...
Hi Experts, I have a requirement where I need all the data from a related list to get added to a list type field on the form. related list I have is New Field I have created is a list type field on the same form Named Retrieved Data(retrieved_data)...
How do you set a custom 404 page for an experience? There are custom 404 pages in some sample applications and I believe they work--it seems there must be a setting somewhere in configuration, but I can't find it.
We received a notification that the client's certificate on their "Password Reset Windows" application was expiring. They were advised to update to a newer version. I have looked in ServiceNow Docs for instructions on how to install an update to an...
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