Resolved! Form section fields
I have a customize tab/section with fields in my Problem form and I want to put this in my Problem task for visibility. Is there a way to implement this? I would really appreciate help/assistance on this.
Forum Posts
Need to confirm correct answers for CSA Exam.
I have a deck of about 1,000 Q&As and flashcards to study for the CSA certification exam. The questions have come from: Official ServiceNow SourcesBooks ($)Udemy ($)Quizlet But as is often the case there is some bad or outdated information, in this c...
Resolved! Activity Stream disappearing
Hello All, Currently i am working on San Diego and freshly requested my instance , issue that i am facing is while creating a new incident Activity stream is present PFA .While once the incident is submitted activity stream disappears !! PFAHow can i...
How to change the display for currency field from Symbol to ISO Currency Code
I am trying to change the display for Currency field ( drop down value list) set as default display in servicenow.I want to change it from Currency Symbol (for e.g. $ ) to ISO Currency Code ( for e.g. USD ), as we use multiple countries currency and ...
Resolved! UI Builder: How do I link to a destination and pass parameters?
I'm trying to link to another page ("Create Service Request"), in the current window, and pass the one required parameter ("deviceSysid"). I've not been able to discover the syntax for this. Do I pass an array, or a String, or an object? This page, w...
Resolved! Creating a new defect for the story updates the story's short_description
Hello all, I am seeing an odd issue today which I have never seen. 1. Created a story 2. Created a defect under the story Now, the story's short_description changed with the defect's short_description value. I did check the business rules or scripts,...
How to create a data table filter widget in Service Portal?
So I have created a data table widget using filter attribute in ng-repeat directive but the filtering is not working as expected. Im attaching a picture to explain the issue clearly. As you can see in this table there are different fields above diff...
How to parse the URL on script include
Hey guys, I want to fetch the sysparm_collectionID from the URL which i am getting on client side and sending to script include , I dont know how to get that on script include please help Below is the URL i am getting on SI ( I need the sysid stored...
Resolved! case(sn_customerservice_case) table and form is not visible after consumer field is populated on the form.
Hi All, We are calling table API from external source to Case(sn_customerservice_case), it is working as expected we are able to post text to worknotes field , but when ever we fill the consumer field on the form and calling the same API the it's not...
CHANGE Management approval groups
Hi We have change management approval and assignment groups. These groups are for change module ONLY. For example, Epic- Reporting & Analytics Approver. User should not be able to pick ANY change groups for Incidents How can I prevent users from pick...
Resolved! How to make the edit button on a related list appear for certain users
On the below form, the 'Edit' button appears within the 'Knowledge' related list: However, I only want to make the 'Edit' button available for the current record if the user is either the 'Architecture lead(owner)', 'Domain Steward' or a member of...
Notification to Event parm 2 not sending notfication to watch list - event is created by Incident Record Producer
Hi All, I hope someone can help save me from pulling my hair out :)! I am modifying am existing record producer that a previous sys admin created to generate incidents for Data Breaches. The change is that I needs to do two things: 1) automatically...
Resolved! How to show the fields read only on list view and editable on form view?
Hey , i just wanted to know what is the best way i can achieve the below thing I want to show the fields read only on list view for incident table and editable on the form view (please elaborate if possible) and also provide any doc for Glide Secure ...
Resolved! Add a new row to multi row variable set using Business Rule
Hello All, I have a requirement where after an RITM is inserted, we need to Remove all the rows from mrvs and add a new row based on the new values. I'm able to remove/clear mrvs rows, but not able to update the values within mrvs. Please help Below ...
Resolved! how to get the value of state and short description field from the table using REST explorer
Third party should hit my REST API end point and GET the state field and shortdescription value of my Change request table. i know how to do with Scripted Rest API: i want to know how to do it with REST API EXPLORER: can anyone do taht and provide sc...
