Hello, I'm using the rest api from a 3rd party application to get and send data to servicenow. I was wondering if it's possible to impersonate someone while using a query PUT https://<instance>.service-now.com/api/now/table/incident/<sys_id> ? My goa...
Yesterday, we cloned our PROD environment down to our QA and DEV environments. After the clone completed, I noticed that many tables in our scoped applications were missing their records/data. We had a few scoped applications that were in the middle ...
So the out of the box "Change Request - Normal" workflow has a notification on the Rejection path that goes to the Opened By individual. This notification has the following line in it: Reason: ${reason} I assume that line is supposed to contain the ...
General question of whether or not there is a way to Assign a Survey to a group of people instead of an individual. And I do see the User Groups area under Administration, but not sure how that plays into adhoc assigments of surveys. Thanks.Jason
Hi all, I have email notification going out on Outages, How is it possible to have a dynamic url that takes user to the Service status page of the portal. https://<instance name>?id=services_status I have seen mail scripts for this however, they ma...
I am trying to make it so that there are no tabs in my form sections. I know that if I get rid of the names of each section then that would work, but I need the section names in there. Is there another way I can get rid of the tabs and still keep t...
I have decided to enable approval workflows for our knowledge bases. I have chosen a knowledge base and selected a Publish workflow and a Retire workflow. Both are copies of the ootb workflows (Knowledge - Approval Publish and Knowledge - Approval Re...
We have a Catalog Item with many variables on it. There are two variables at the bottom that, through a Catalog UI Policy, are hidden from the Catalog Item on the Service Portal. After the user submits a request via the Service Portal, that RITM is...
I have a custom field in incident table which was initially created to 50 characters but we have a new requirement to change its length to 4000. When I am trying to do that I am getting the below error Syntax Error or Access Rule Violation detected ...
Hi All, Is there a way to revert the customizations back to OOTB version? If Yes, how can we do that? Thanks,SD
Dear all We have a catalog item where a certain attachment is required for submit. To that effect a Client Script checking there's at least one attachment uploaded with the item, and it works a charm as long as the item is ordered as a stand alone it...
In my AFTER BR I have gs.setRedirect(url). It is not redirecting. I have checked that the url is correct and when pasted into a browser gets the record. I am in Helsinki has anyone redirected to a record from a BR?
I have a UI Action executing on server. I need the PREVIOUS value of a field because I need to know if the value has changed. (I do NOT want to use a BR, I want the UI Action). Is there a way to do this?
Hi, From looking around at the various forums it's clear that people struggle with setting values in duration fields. Serveral time's I've been able to get info messages to show the right calculated value but not been able to get it to show correctly...
HI all, Want to know the difference between string and string (full utf-8) in simple terms. Please help.