My script doesn't work. Can anyone help please. If a user that doesn't have ValueReatil in their email address sends an email to PeopleServ.... that is should open a case for them with "Guest" in opened for. However I get an error and no case gets...
Hi Snow Enthusiasts, I am trying to show/hide catalog categories based on User's Location in Service Portal. Sounds pretty simple. What I did ? 1. Catalog categories, items present. 2. Defined a User Criteria. Populated all the required locations ...
Hi, I saw a OOB Email Inbound Action "Create Incident'' in my developer instance with below script: current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail + "\n\n" + email.body_text; current.short_description = ema...
I’ve been running into a bit of an issue with HTML email notifications. These notifications have inline images, and when the recipient replies (to add a comment to an incident, for example) the inline images from the original notifications are coming...
Hi all,Trying to make it a bit easier for navigation between REQ/RITM for the end users via the Service Portal.Our users seem to have some dificulty finding their RITM details when they head into a REQ. so I would like to edit the requested Items w...
We've built 3 customer service portals and each portal has it's own separated pages.One of the portals has the following requirement:"After submitting a service request, show RITM instead of REQ ticket" ( we do not generate multiple RITMs for a REQ) ...
Hi,I have created two email client template for incident. So I want to populate specific email client template in email client window.How to add email client template parameter in popupOpenEmailClient?Thanks,Ravindra
Hello, I have a catalog item that sends an approval task to multiple people based on the role they selected on the form. So for example, Role A has Approver 1, 2, & 3 and Role B has Approver 4, 5. Only one person for each role needs to approve and af...
Dear all, I have the following Json body message that I need to pass to a REST POST API in servicenow. The json is as below : { "status": "sent", "emailSubject": "Sent from the DocuSign REST API", "documents": [{ "documentId": "1"...
Hi All, On incident table, I want to copy additional comments to work notes and delete the additional comments . I want to do this as one time activity so looking to write background script for this. I tried below script for one incident ( I need t...
Steps To Re-Produce:1. Create Data Source - SNOW Categories2. Import Set Table Label - Service Now Category3. Import Set Table Name - u_service_now_category When i click on the below transform maps button and on the source table field is different...
Hey all,I am working on a script for a Run Workflow activity and am stuck. Here is an overview:User submits a form on the Portal that creates a RITM. When they Select the option "Remove Access" another field pops up with a list of the current groups ...
Hello Everyone, I've a requirement. In the change task form, i've to make state field as read-only, when the logged in user is not a member of the assignment group of the change task. I've tried with the below script include, var CheckNilfiskAdminGro...
I am still unable to add info text to a catalog item (more specifically in my case; Order Guide) that is visible when using the Service Portal.Does anyone have a suggestion for a work-around?A few versions ago, we used to be able to set an HTML field...
Hi Team, I have a requirement to create a new field "In stock Date" in asset table to store the last updated instock date. >> So I have created BR to update the instock date and it will work for upcoming records. But thing is i need to update the "...