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backup bookmarks

edbailey
Tera Contributor

This is probably really obvious but is there a way to back up my user customisations before an environmental refresh? Really I just wanting to save the effort of recreating my bookmarks, but now I think about it I wonder if there's any point because the things that they point at may have changed or been removed.

Just wondering if there's a common working practice around this?

1 ACCEPTED SOLUTION

Jim Coyne
Kilo Patron

The best way is with the use of a "Clone Data Preserver".   This allows you to automatically save data during a clone.   You can filter down the records where "User = Ed Bailey" and your Bookmarks will be saved.   Some may end up pointing to records that no longer exist, but hopefully most will not.



If you go this route, this article may help out as well - "View Data to Preserve" Tool


View solution in original post

15 REPLIES 15

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Ed,



You can export the record from sys_ui_bookmark table and them import those records once the reset is successful.


Please let me know if you have any questions.


Hi



I assume that backs up everyone's bookmarks rather than just mine?


You can filter the records based on the user and then export the records.


I was looking at that but could not see a suitable field to filter on. All the records in the table are updated and   created by the system