Based on user role notification link redirected

[siva72]

 I have a requirement based on user role,notification link take to ITIL user to incident form and end user to service portal incident.

Any suggestion Please...I n tried below code mail script .but no luck.

if(gs.hasRole('itil')){
template.print('${URI_REF}');
 }
else{
 var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">${number}</a>';
 template.print(url);

 }

Thanks in advance

SIva

[Devyani_6]

Hi,

Go though below thread, this might help you.

Notification email script - check user role and redirect to ess or default view

Mark Correct/Helpful, based on impact of the response.

Regards,

Devyani

www.dxsherpa.com