Batch Creation of tickets through Flow Designer

[tahnalos]

We have several workflows which batch create tickets that uses a customized form which acts as a repository for ticket creation.  How this works is that we have a script include which undertakes ticket creation.  This script is run from the workflow with values that are plugged into the Script Include's function, and uses the values to extract data from the customized form to create the tickets (which are in forms extended from Task).

In a recent review with ServiceNow, we have been informed that the customized repository form is no longer considered to be part of ServiceNow's standards for best practice.  We have been advised to convert all our workflows that use this functionality into Flow Designer, but we have not been given any option to store the data that we would use in our customized repository form.  We use this customized repository form to not only set values for ticket parameters without the need for scripting, but we can also allow for creation of additional tickets in the batch that we want to spin off.  We do so by having a parent record with multiple child records, we add a new child, and when the workflow runs, it uses the parent record to create multiple tickets using the child records.

ServiceNow has informed us that the Flow Designer would allow us to do exactly the same thing we are looking to do, but hasn't given us an idea on how this might be done.  I'm thinking that they are suggesting that there is an internal function that would allow us to store the data similar to the customized repository form that we had previously created.  Is there functionality that would allow us to do this that I am not aware of?

Thanks

[sourav1999]

• Flow Designer can be used to create batch tickets.
• Flow Designer is a visual workflow tool that can be used to create automated business processes and workflows.
• The Flow Designer can be used to create tickets from a list of users or records, such as a CSV file, and assign them to a queue.
• The Flow Designer can also be used to update existing tickets with new information or to create new tickets from scratch.
• The Flow Designer can also be used to create tickets from a list of users or records from a data source such as a database table or web service.

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - https://nowgpt.ai/

For the ServiceNow Certified System Administrator exams try this :
https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

[tahnalos]

It would be nice to understand how Flow Designer can be used to create batch tickets?  I know we can do scripting and all that, but each ticket being created in this batch is unique and there are going to be multiple batches per request.  Which is why I want to know if there is a repository that can be used in such batch creation.

Thanks

[tahnalos]

Bump.  Would like to know if there is an OOB option for the repository form that we were using.  We were informed that such an option exists in Flow Designer but want to know what that form is.