Hello,On Change Request and Incident "List layout", I have added 6 columns as default columns by navigating to "Right click on header of list >> Configure >> List Layout >> Added required column >> Save". Now, according to Servicenow default behaviou...
Hello,I have a UI action that I want to convert to a UI Macro so that I can add it as a button at the end of a field. Here's my UI action:var onCall = new MHSOnCall("SMS",current.u_other_on_call_group_1);var user = onCall.getPrimaryUserByGroup(); i...
In an RITM, I have two variables (both reference). One is a user reference and the other is supposed to be a list of the groups of which this user is a member, with the ability to choose one and populate the field with the assignment group. These...
Hi Community,Just viewing a knowledge article from Service Desk > Knowledge updates the Last modified date field in the article header to current date. Where does that field get updated and how can it be fixed? We're on Fugi patch 10, but we kept Kno...
Hi All,I am just trying to understand this functionality here any answers would be much appreciated.We have a server side UI Action that has action as "Chase", now there is a onSubmit client script that is called and checks for the action, there is n...
HI all,Is there any way to prevent empty reference field when referenced record is deleted.e.g.I'm creating incident with Caller "foo.bar" and after that i'm deleting him from "sys_user" table.Caller field is now empty, is it possible that his first ...
Hello folks,Do you have any suggestions on creating this report:We have a "catch all" assignment group for incidents which come in via email from users who are not part of any business unit (e.g. assignment group name is CATCH-ALL).Certain service de...
Hi Everyone, any idea on how to modify the auto complete feature in a reference type variable.i have this issue with a variable referenced to sys_user table. it only allows you to enter first name of a user so that the auto complete will work.is it p...
Dear Development community,currently we have the BPPM process running in our configuration items using JSONv2 as web service.I'd like to know what are the difference between using the REST API and JSONv2, the pros and cons of using those different we...
Which syntax should I used instead of 'current' in client script.When I use 'current' it is getting run time error and showing the message 'The object "current" should not be used in client scripts.'
I just had to copy and tweak an OOTB Client Script so that the "Highlight VIP Caller" for Incident, also worked on the Call form (new_call).I got it to work, that is not my issue. My thing is that I like to know WHY and HOW things work, but I couldn'...
I have a requirement to display a metric report on a form. I understand I can have a UI macro added to the form through a formatter, but how do I get the report to render within the macro? Is this possible?
Did anyone figure out a way to link back to a CHG record using the CHG number instead of the SYS_ID?change_request.do?sys_id=b33165e76f9a15005ad5ad72be3ee47bchange_request.do?number=CHG1000 does not load the intended page.Anyone?
I have created a scoped application to track details of our morning status call. We have 4 facilitators that would open a status call record and have ability to edit any field (except the ticket number). Then there are about 40 contributors that ...
I created one record producer but I need auto population of two fields which are belongs to reference(dot walking) same as form dot walking is it possible?
