What is the difference between Configuration item and Catalog Item? How these two are mapped in Service now?
What is the difference (s) between Configuration item and Catalog item? How these two are mapped in Service now?
Forum Posts
Resolved! Scripts - Background goes blank on execution
Hi folksAnyone has idea about Scripts - Background result screen providing inaccurate information when a record update script under Scripts - Background. Just to exemplify the issue, when a record updates script is executed, it writes"*** Script:...
Resolved! Retrieve value from calendar (ui_date object)
Hello.I'm trying to Retrieve value from calendar to variable.the calendar object is this: <g:ui_date class="form-control" name="end_date" id="end_date" /> and the jelly syntax that supposed to retrieve the value into jvar_max variable is this: <...
Resolved! Plugin activation is taking a bit longer. Please check your instance to verify installation in a few minutes.
I am trying to activate some plugins and it keeps failing with above error. I appreciate any help. This has happened two days in a row.
Resolved! Sys_id mismatch in Dev and Prod instances.
I need to delete a variable from the Production instance, but however this variable was not present in the DEV. Because of this I created a similar variable and thought of deleting it. Later came to know that pushing the update set with the change I ...
catalog one-time price OR recurring charge
The service catalog --> maintain item -->pricing options are Price, List Price, and Recurring price with frequency. I have the need for a one-time price option OR a recurring price. But it appears when price and recurring price are populated, the s...
Notification Preferences Filter - is it filtering to include or exclude?
Good Morning,We have a notification created to inform the Caller when the Additional Comments are modified. This includes sending to the event creator. Now that we've introduced self-service, I'm slowly debating removing the "send to event creato...
Creating a double trend report
Hi guys,Is there a way to combine two trends in a single report? I need to see - number of opened changes and closed changes in a two lines type report per week. For example, you got 10 tickets opened week Nov 2-6, how many of those were closed - s...
Resolved! How to stop oob approval request notification for a only one approval activity in workflow.
Hi All,I need to stop a out of the box approval request notification for only one approval activity because i have created a customized email notification for that approval activity in workflow for a catalog item. i don't want to stop it for the enti...
Resolved! Split the string from description and get the id and set it in the name and location field.
Hi all,Split the string from description and get the id and set it in the name and location field. any help in this will be highly appreciated.Business rule:function onBefore(current, previous) { //This function will be automatically called whe...
How to Access Elements in Form's Embedded List with JavaScript?
Hello All!I'm new to using ServiceNow and trying to brush up on my JavaScript. I'm encountering a small issue with not knowing how to access certain elements on my form. Basically, as you can see from the screencap, I have a variety of fields that ar...
Retrieve all Form Variables and Fields on the Client Side
After some substantial digging, I discovered a way to retrieve a list of all field and variable names on the client side. I figured that since g_form has the ability to retrieve values based on names passed as parameters (g_form.getValue), the name...
SMS delivery issue
Hi,I have enabled SMS notification in my instance. In email logs it showing as Processed but as I checked with the users then no SMS has delivered. I am using this functionality for AT&T service provider for US location. I tested with couple of users...
Resolved! How to get values from list using ForEach?
Hi,I have a list, by default it will fetch comma separated values, but I want values of list to be line separated not comma separated.Example,list is: abc,xyz,mnoresult= abc,xyz,mnoexpected result= abc ...
Resolved! Scoped applications and missing api's
Many thanks to those who found the replacement for XMLDocument and GlideXMLDocument in Fuji for scoped apps (XMLDocument2). Does anyone know if there are replacements for the following?new GlideHTTPRequest()new GlideEncrypter()gs.setProperty()When ...
