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Resolved! Process excel attachment and fill out form

I have a a form where i want to be able to attach my form and a business rule gets the form and fills out a table i have to update the information I already have. Instead of manually importing the data each time. What kind of scripts do i need in my ...

Resolved! identify asset class on model category

Hi,I have checked the model category table and i want to create assets for the following Ci s. The model categories are available in the system but asset class is missing.Please let me know what could be the asset classes for the CI s and a method of...

How to get Journal Entry ID on creation?

Hi everyone,I am building a REST integration that includes pushing Case activity history into ServiceNow as Work Notes.   The problem is that the source system sends the full activity history every.single.time it updates the parent case record.   The...

SAML ADFS first authentication SSO with error

Hi,I'm doing my first login to with SAML ADFS. When I login servicenow response with current error:userToLogin: failed_authenticationcould not validate SAML Response.more information:If I uncheck flag "Enable multiple provider SSO" (No value), in Mul...

Resolved! Background script not working

Hi All,Trying to run a background script to replace "author" in some KB articles.Below is the script, executing which returns "***Script:0". Kindly assist as to what is wrong in the below scriptvar obj= new GlideRecord('kb_knowledge');obj.addQuery('a...

sohan_snow by Tera Contributor
  • 2174 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to pass a value into workflow

Hi I have done a very simple workflow which I am trigger using a business rule. Please find below my business rule, workflow.Business rule:(function executeRule(current, previous /*null when async*/){ ....................................................

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kulshreshtha by Giga Contributor
  • 4733 Views
  • 13 replies
  • 3 helpfuls

Email Notification hyperlink for outbound email

Hello All,I wanted to ask question about Hyperlinks which we can create in Email Notification.I Wanted to create a hyperlink in an email notification which should be trigger in a catalog item after fulfillment of certain condition with wording someth...

Resolved! getDateFromFormat not defined inside client script

Hello,I have a question regarding the getDateFromFormat function. I need to ensure that the date entered is at least 7 days out from the current date this is what i have right now function onChange(control, oldValue, newValue, isLoading, isTemplate) ...

agarc657 by Giga Contributor
  • 7868 Views
  • 4 replies
  • 1 helpfuls

Service Portal - Dynamic HTML Content

Hi,Based on Company of user, below highlighted lines are supposed to appear / disappear on homepage on my SP.I can use gs.getUser().getCompanyID() in Server Script to publish different results based on Company but how can I make the HTML Texts disapp...

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arnabbose by Tera Expert
  • 2560 Views
  • 8 replies
  • 0 helpfuls

MID Server installation on Raspberry PI 3

HelloDo someone know how to install a MID Server on a Raspberry PI 3. The OS Info that I am using is the following:PRETTY_NAME="Raspbian GNU/Linux 8 (jessie)"NAME="Raspbian GNU/Linux"VERSION_ID="8"VERSION="8 (jessie)"ID=raspbianID_LIKE=debianI tried ...

jleon by Giga Contributor
  • 2118 Views
  • 7 replies
  • 5 helpfuls

Create Child Requests

Hi ,I have a scenario as below.Can anyone help me:Scenario: When I create Request from Service Catalog I want to have child Request(Under Related Lists) generated to original Request on Insert.The Parent and Child Request should have RITM.Parent Requ...