BCC Emails shown in activity log

[ryadavalli]

HI,

We want to copy the recipient list   to BCC when the notification type is SMS for incidents. For this, we put in a before insert BR, and then we copy the recipients to BCC and remove the recipient list.

I see that the sys_email.log record, shows the recipient field empty and BCC populated. BUt when I look at the activity log on the incident, I see the email sent to all the SMS format emails, 123456789.att.txt etc..

Any idea why?

Thanks,

[Chuck Tomasi]

Hi Ravali,

Can you share some screen shots. I'm not clear what you are seeing and where and what the desired goal is.

Thanks.

[ryadavalli]

I am copying the receipts to BCC using a before insert BR on sys_email.

When I look in the sys_email record, I see receipt empty and BCC filled it.

But when I check the activity log for the incident, I see email is sent with TO

[Chuck Tomasi]

As noted in the other thread, modification of the To/Cc/Bcc fields is best done in the notification script.

Scripting for Email Notifications - ServiceNow Wiki

[ryadavalli]

Attaching the screenshots:

sys_email - shows up the receipt column empty and BCC filled in

activity - shows notification being sent.

Do you think, the activity log wonnot know that we manipulated the receipt's field in BR ?