We want to copy the recipient list to BCC when the notification type is SMS for incidents. For this, we put in a before insert BR, and then we copy the recipients to BCC and remove the recipient list.
I see that the sys_email.log record, shows the recipient field empty and BCC populated. BUt when I look at the activity log on the incident, I see the email sent to all the SMS format emails, 123456789.att.txt etc..
Did you mean to say, that they( recipients, but will show in BCC as we asked it to do using BR) won not show up in email log, but will show up in activity as we manipulated. But the email will be sent with not others on it ? Please confirm if what I wrote is write.
I have never modified the sys_email records from a business rule so I cannot say what will happen there. If you create a notification from an incident record, and add Bcc recipients in the email script, the Bcc recipients will not show up in the Sent/Received email in the activity history.
