The following client-side script works fine on the incident table (monitoring a Short Description change):function onChange(control, oldValue, newValue, isLoading) {if (oldValue == newValue) {return;}var desc = g_form.getValue('Short_description');re...
I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...
What are the addQuery operators...are 'in' and 'not in'supported? What about "Exists or Not Exists'?Is there a way to build multiple table queries in Service-nowI want to get a list of problems that do not have any open incidents associated to it.Sel...
Hello,Has anyone ever used the ui_choicelist macro. I would like to build a choice list using this macro based on two other user inputs but I am not sure how to populate it. I wasn't sure if anyone else was using this or not or knows how to use this ...
Hi all,I have a form with a related list, where the relationship between the main form and the list is based upon a date field on the main form. The query in the Relationship basically boils down to:workDate >= andworkDate <= Users need to be able to...
We have the need to copy an existing change request to create a new one. The copy is to include fields on the change request along with any associated task, configuration items, Affected CI's and attachments. Primary use will be to create reoccurring...
HiI have a table in the DB called EMPLOYEE. From this, I want to automatically create new users in the SYS_USER table.So, how can I maintain SYS_USER (insert update delete) based on changes in EMPLOYEE? I suppose it will have to be some kind of sched...
I'll preface this by saying I'm still very much a beginner javascript developer, but does anyone have a script in their Inbound Email Action to remove a standard email disclaimer?I figured it is a quite common request, particularly when the business ...
Hello,I want to write a function which returns a list of groups I can use in a filter, for example:Assignment group is javascript:myGroupList()So, it is like the getMyGroups() function in that it needs to return a list of groups.However, while I can ...
I have a spreadsheet with 100+ items that need to be set as a choice list on my incident form. How can I import the file into the choice list so I wont have to type all 100+ items in by hand?Thank you
I was looking for an easy way to get to a record using the sys_id. In the past i would use the following and query the recordvar util = new GlideRecord('u_send_web_service');util.addQuery('sys_id', "d8881aff4a36232d012101e1684bff0a");util.query();whi...
I am looking for the code of the "Copy URL to clipboard" UI Actions, but I didn't find it in the list of the UI actions.In fact, I would like to duplicate it and change the code in order to use to copy/paste the content of a knowledge article (to be ...
I am trying to edit the kb_view.xml file to add an emailto: link in the body.My first thought was to copy the file into UI Pages and then edit it from there.This partially works as the new link will show up on the page, but the articles will not popu...
Hi,I'm setting up an account request form in using the Record Producer.The first field on the page is the account type, and I have created a variable set for each type. In the sets there are variable which are mandatory.When a type is selected, using...
Dear SNC Heroes, Please tell if there is an easy way to query "glide_list" (i.e. Watch List, for instance) values in the database. The glide list value for watch_list is a comma-delimited list of sys_id values (example: "543254254fds56453,5423543fdsf...
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