Hello everyone,I am currently building a test scenario in ATF which should reflect a user experience. So far I have not been able to open the ‘Manage Attachments’ window to remove an existing attachment. I have already tried various test steps (Click...
Hello all,I need to collect all comments and the actors making the comments (and their decisions). I am using the following script based on https://www.servicenow.com/community/itsm-forum/copy-approval-comments-to-sctask-work-notes/td-p/725367// Get ...
Hello All, I am working on the OOB Health and safety module. When i open the List view of the Injury and Illness records are not editable and even New option is not available Also when i open the safety incident record and try to create the injury & ...
I have written a Bussiness rule in scoped application, and this rule deletes records from a table in Global. So what kind of cross scope access policy I need to configure
Hello Everyone I had correlation Display on field case table. i had mark coalesce field false. still if anyone case state is open/progress coming with same Correlation Display then it should avoid Duplicate Record Insertion through Transform Map scr...
I have RP created for CSM table, where i have used some "attachment" type variables.when submitting case with attachments, attached using "attachment" variables, they are not populating on top of the case. Rather they are seen in activity stream.My i...
I want a code to run immediately it runs a OOB script include which is in schedule job, hence i have placed the code below the script include in schedule job, so I was wondering if script include call is synchronous or async ?
Hello,When a change request is approved, I need to trigger a notification to both the "Created By" and "Opened By" users to let them the change has been approved. I have set up the event registry, business rules, and notification, but the email is no...
Hello, I would like to know how I can make field mandatory and show alert message once the record changes to a particular state. Thanks.
There is a related list on the account table called Account Team Members [sn_customerservice_team_members]. I want to add this related list to the Case table/form [sn_customerservice_case]. I have created a new relationship between these 2 tables. Th...
Hello Team! The date TO should be no later then the end of the current year. If customer provides date after 31.12 of the current year, present an ERROR message "Date should not exceed last day of the current year." I need to use the onChange client...
On an incident if priority value changes back to records initial value at a moment show an alert msg that no changes done+ on priority.
Hi Community, How can we add we add direct link to records in Flow Designer emails like we do in email notifications using ${URI}
Usecase: We have a database integration with a drop-down field with options for application and database servers.When an end user selects an application server, the application servers must autopopulate in the slush bucket. When an end user selects a...
To moderator: I meant to put this question in the System Administrators. Is there a way I can move this, or delete the question and post it in another board? I am trying to collect and focus on the most relevant information to prepare for the Certi...
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