Hi,I have certain queries that need assistance to understand the sources, as OneSearch has multiple tabs with different data sources.Knowledge tab - This tab has data coming from the kb_knowledge table. However, when I see the detailed information on...
Whenever a incident is created an approval should be sent to caller's manager and after it is approved next approval should be sent to Caller's Manager's Manager and this process should continue until there is no manager .
Afternoon,We have a record producer item which generates a record CUST00001 in a scoped app table (extended from task).However, unlike the incident record producer, the user cannot see the CUST00001 record in the My Requests widget after they have su...
Hi Team,I have an embedded list in one of my tables, and I added a record with specific data to it. I am able to delete the record from the embedded list, but I am unable to edit it using the default edit option provided in the embedded list. Please ...
Hi All, I'm trying to created Recommended actions for Interaction records. I have created a decision tree with reference to interactions, created a context with interaction table, rule and a recommendation. But my Decision tree does not get loaded on...
Hi, step 5 of my ATF test is failing. I am not sure how to resolve it. The error is : This step failed because the client error 'FAILED TRYING TO EXECUTE ON CONNECTION glide.30 (connpid=79042): INSERT INTO task (`short_description`,`a_str_6`,`made_sl...
I have "Add Attachments" paperclip icon at bottom of every catalog form on Service Portal. I have recently enabled drag-drop functionality. However the message on the dialog box is not displayed correctly. Many words are hidden. Can anyone help me wi...
Hi, I'm doing a development work on UI Builder and I stumbled on this issue. TypeError: api.data.gform.setValue is not a function As per documentation we can setValue for the ui builder form via api -api.data.<data_resource_id>.setValue(Object pa...
With code generation capability, you can describe the code that you want to generate in natural language, and the platform will generate the Javascript code.It’s extremely powerful and very productive, because codes and scripts will be created faster...
Hello,When exporting dashboard as pdf and sending as an email (see images below) the recipient is empty.The instance is a pdi but i think there is an issue, thank you for the help in advance.
i am creating ACLS's for client callable script includes on a custom application.here i got 2 script includes having with same name . one is on custom app and another is on Global application. i am creating acl for custom scope script include, i am g...
Hello, I need to change login page (user name and password ) to SSO page where user can enter email id.What I mean here is when I login to backend like "https://dev360824.service-now.com/" then it should show me SSO page.How to Achieve it?
What happens if one of the Identity Providers (e.g., Azure AD) becomes unavailable? How does ServiceNow handle this?I asked this questions because I am facing the issue as my client Azure AD is unavailable and all CI need to be discovered .. How to p...
Hello,How to import users directly from Azure to ServiceNow? Customer doesn't want a Mid Server inside the location. Authentication will be via Azure. However we also need contacts to import to ServiceNow.I s it possible via Azure? I also enabled Aut...
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