There is a module to track the slow scripts OOB. Questions:1. There are 1000s of records present in that table (sys_script_pattern). How should we evaluate them? Should we check all them? It would be tedious job. 2. Lets say we have taken actions of...
Hello, Can anyone explain how to expand the list collector without locking in the form with onload client script. Thank You!!
Hello All, I am trying to implement (Advanced Work Assignment)AWA for HR case assignment. But I can see that Agent capacity is getting refreshed every 5 mins to 0 automatically and the work items in the queue are assigned to the Agent is already at m...
Can we change the statement structure of activity section? If yes, from where we can configure it.Such as 'State Changed from Validate To Fieldwork' rather than existing one 'Fieldwork was Validate'.
Hello, When user clicks on the catalog item on the Portal, I need a popup when it's opened that will contain some text, URL to another catalog item and Okay button that will redirect to main Portal page. What would be the best way to achieve this?
ServiceNow Health scan report findings/recommendations talk about things like- Dont use GlideRecord/GlideAggregate in ACLs- Client-side code should not use GlideRecord- Client Scripts should check for isLoading and return etc When we checked them, mo...
Hi community,Merry Christmas!I am doing a year-end review, trying to demonstrate how much value provided to my organization.Part of it, I am trying to canvas all automation, however I don't have a clue. May I have your thoughts please? Thank you.
Hello, I am using a list collector type variable for a catalog item.First, I created some choices that I want to display in the [question_choice] table in advance, then set the [question_choice] table as the list table for the list collector type var...
I'm experiencing difficulty increasing the height of the search bar in the ESC portal. Can anyone provide guidance or support on how to adjust the search bar's height.
Hai I am using the run script for reset AD password through workflow but in script we are used the GlideEncrypter but servicenow The GlideEncrypter API is planned for deprecation so how to modify that script script://Generate Random Password and Se...
I'm experiencing difficulty increasing the height of the search bar in the Servicenow ESC portal. Can anyone provide guidance or support on how to adjust the search bar's height?
I work for an organisation that has sat on an unused instance of ServiceNow for a couple of years and now we are moving forward again with implementation. What this has meant is the old user table is full of very old user data. When I started a few m...
Ok, so I'm creating a flow action that gets the last comment - that part works fine, however it shows like this:Ultimately I want to only use the text after the (Comments) part like:This line removed: The script I have currently is not showing anythi...
Hi Everyone, I am trying to change the SLA Availability Gadget reports.My requirement is I need to generate a link to open LIST report with pre-populated table name and some filter conditions. Below Availability and Calender type report URLs are ...
Hi ,I have to replace all occurances of \" , "{ and "} from response of API. I am using replaceAll function of string as below but it is not workingvar str2=responseBody.toString().replaceAll('\"','"');var str3=str2.replaceAll('"{','{');var str4=str...
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