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OneSearch Yansa - Service now

Hi,I have certain queries that need assistance to understand the sources, as OneSearch has multiple tabs with different data sources.Knowledge tab - This tab has data coming from the kb_knowledge table. However, when I see the detailed information on...

TabuK by Mega Contributor
  • 490 Views
  • 1 replies
  • 0 helpfuls

I want approval till there is no manager.

Whenever a incident is created an approval should be sent to caller's manager and after it is approved next approval should be sent to Caller's Manager's Manager and this process should continue until there is no manager .

Resolved! Scoped App Tasks in the My Requests widget

Afternoon,We have a record producer item which generates a record CUST00001 in a scoped app table (extended from task).However, unlike the incident record producer, the user cannot see the CUST00001 record in the My Requests widget after they have su...

Cirrus by Kilo Sage
  • 1058 Views
  • 2 replies
  • 0 helpfuls

How to enable edit option on embedded list

Hi Team,I have an embedded list in one of my tables, and I added a record with specific data to it. I am able to delete the record from the embedded list, but I am unable to edit it using the default edit option provided in the embedded list. Please ...

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HilalP by Tera Contributor
  • 571 Views
  • 1 replies
  • 0 helpfuls

ATF : Unique Key violation detected by database

Hi, step 5 of my ATF test is failing. I am not sure how to resolve it. The error is : This step failed because the client error 'FAILED TRYING TO EXECUTE ON CONNECTION glide.30 (connpid=79042): INSERT INTO task (`short_description`,`a_str_6`,`made_sl...

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TypeError: api.data.gform.setValue is not a function

Hi,   I'm doing a development work on UI Builder and I stumbled on this issue. TypeError: api.data.gform.setValue is not a function   As per documentation we can setValue for the ui builder form via api -api.data.<data_resource_id>.setValue(Object pa...

Tadz by Kilo Sage
  • 1194 Views
  • 6 replies
  • 0 helpfuls

Now Assist for code generation

With code generation capability, you can describe the code that you want to generate in natural language, and the platform will generate the Javascript code.It’s extremely powerful and very productive, because codes and scripts will be created faster...

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error in client callable script include ACL

i am creating ACLS's for client callable script includes on a custom application.here i got 2 script includes having with same name . one is on custom app and another is on Global application. i am creating acl for custom scope script include, i am g...

VSN by Tera Expert
  • 753 Views
  • 3 replies
  • 0 helpfuls

Resolved! Login Page changes !!

Hello, I need to change login page (user name and password ) to SSO page where user can enter email id.What I mean here is when I login to backend like "https://dev360824.service-now.com/" then it should show me SSO page.How to Achieve it?

Resolved! Identity Providers issue !!

What happens if one of the Identity Providers (e.g., Azure AD) becomes unavailable? How does ServiceNow handle this?I asked this questions because I am facing the issue as my client Azure AD is unavailable and all CI need to be discovered .. How to p...

How to import users directly from Azure?

Hello,How to import users directly from Azure to ServiceNow? Customer doesn't want a Mid Server inside the location. Authentication will be via Azure. However we also need contacts to import to ServiceNow.I s it possible via Azure? I also enabled Aut...