Hi,I have created a single related list and dragged above the page inside an annotation. But i can't hide and show the related list using g_form.hideRelatedList(); g_form.showRelatedList respectively in UI Policy /Client Script. I have referred this ...
I would like to create an automated email notification to go to the assignee and to the assignee's manager at the time of incident assignment in ServiceNow. It isn't clear to me if workflows, business rules, notification events, or some other means a...
Hello Community,In my Widget Server script, when user clicks on "onDemand Preflight check" button I trigger a workflow that typically takes around 6 minutes to complete. Q: How can I dynamically load new content when the status of the workflow chan...
I have created a request form for a catalog item. At the top of the form is a name look up field. Our ServiceNow instance has a table called sys_user which contains numerous columns including "Name", "Job Title", "Manager" and "Building".What I wou...
Did ServiceNow announce the change that reduced the activity timeout of PDIs from whatever reasonable period it was before to what must be fewer than 12 hours? It is a royal pain. Well... it's an inconvenience at most, but an annoying one. I get i...
Introduction: Why Service-Oriented Architecture (SOA) Matters for Architects and DevelopersIn modern ServiceNow development, implementing a Service-Oriented Architecture (SOA) is essential for creating scalable, maintainable, and modular applications...
Hi, I'm trying to install following plugins, com.snc.pa.customer_service com.snc.pa.premium.cs but I got the following error, "Plugins must be loaded into the global domain..." What would be the root cause? I tried installing it in my personal insta...
Hi All, I have created Tables in Global application and added all the columns for the tables, But now i wanted to change it as scoped Application . Could someone let me know is there any way to do it, instead of creating all the tables and columns a...
I want to print the incident count category-wise. please help for exp: Category: : Database || No Of incidents => 4 Category: Hardware || No Of incidents => 10
Hi! I'm trying to trigger an action in Flow Designer from a UI Action that will be used in CSM Workspace. I've reproduced this functionality by following this video How to trigger a subflow from a client side script? | GlideFlow | Flow Designer - You...
Hi all, We are facing an issue while setting reference fields "parent" and "child" on "CI Relationship" (cmdb_rel_ci) table via Kafka script consumer/ETL definitions approach.We have an input JSON, which looks like below: {"action": "CREATE","entity"...
Is it possible to add Compose Email to RITMs, in the same way it is available for incidents? Thanks in advance.
When creating a simple list widget in Service Portal, the Incidents and RITM's appear as expected, but when attempting to click on them to take you into the record, nothing happens.
Hi All,Can you please help me in writing the script to deactivate one user?I need migrate all the Tickets and CMDB records (REQ, RITM, SCTASK, CMDB and Asset) from this user to another active user. Thanks!
Hello, I need the due date to be based only on a single SLA definition. Currently, we have two resolution SLA definitions: one that follows business hours and another that runs 24/5. However, the due date is currently determined by whichever SLA trig...
