HI All
I would like to create a yearly schedule that will run on the first Monday of every jan month
Forum Posts
Null doesn't work while setting values
Hi,In my scripted rest api I'm receiving some values which I'm using to set values in a tablevar Exception_Name="";var name="";name=entry.name;Exception_Name=entry.Exception_Name;var gd=GlideRecord("u_custom_table");gd.addQuery("u_name",name);gd.quer...
How to scroll to empty 'Resolution notes' field on click of 'Resolve' button in workspace?
If 'Resolution notes' field is empty and when agent clicks 'Resolve' button in workspace, 'Resolution notes' field should become mandatory and control should scroll to it. I tried with below methods in workspace but no luck.g_form.showFieldMsg('close...
Resolved! How to add a background color to the homepage search widget?
Hello,For the Service Portal, other than setting the background color for the container, is there a way to add a background color to the homepage search widget? I assume it involves updating the CSS, but I'm not sure how to add it to the HTML (sinc...
How to find incidents that were resolved or closed without going on hold
How to find incidents that were resolved or closed without going on hold
Is there any way to connect between Dashboard and Report using script?
Hi,Is there any way to connect between dashboard and report using script if I have the dashboard sys_id and report sys_id?
Restrict List Module Access by Group Using ACLs
I have two groups: REQUESTERS and MANGERS. Both have two modules, NEW and LIST. I need to restrict the view of the LIST MODULE to the requesters group only via ACL. The managers group has full access. "Thank you in advance for your help and support!"
Multi Tenant/Self configured Bot MS teams integration
We're trying multitenant Microsoft Teams integration/self configured bot integration. Could anyone let me know the prerequisites for starting this integration as well as the list of plugins needed to integrate Teams with VA for custom modules? Also, ...
how can I install Service Graph Connector for AWS on a developer instance
I am trying to work on a cmdb integration but I need to work with AWS env CMDB info. Was trying to install the service graph connector but it does not seem to work with dev accounts?
How to add checklist or activites for a task
Hello All, I am new to ServiceNow, we have a requirement ; Use case : we have a catalog flow which generates a lot of SC task and in few of those SC task we want to capture some action items that fulfillers should do as part of there task for eg:SCta...
OOTB client script "Check Parent Request Closed" not letting close any open tasks.
Hello, I came across some situation where Request is already closed and scTasks are still open and while closing those open scTasks, I get this error message 'Catalog Request is closed' and tasks always stays in open state.That error message coming f...
Resolved! Application XML *only* clone back/down
Hello,For one of our applications, the Prod version is much different than the Dev version (which is junky). There are no plans for a platform-wide clone down/back, so I had these questions: Can we create an Application XML file of the Prod version a...
Resolved! Auto Populate Not Working if Dependent Question Has a Default Value
I am creating a Record Producer (though I suspect the same would be true for a Catalog Item) where I have three fields at the beginning:- Requestor- Requestor Email- Requestor Department These should all be auto-populated when the Record Producer is ...
Resolved! Easiest way to remove a specific catalog item from 'Popular items" widgetfrom Service Portal homepag
Hello Community, I need to remove a specific catalog item from appearing in the "Popular Items" widget because it is causing some issues with users. I know the server side script needs to be modified but I cant seem to figure out where/what changes t...
Inquiry About Record Visibility Restrictions Based on Roles
Hello,For instance, if there are five SCTasks associated with the same RITM, and two of those are confidential, only users with the XYZ role should have access to all records, while users without the XYZ role should only be able to view the non-confi...
