I have a requirement to create incident when any mail is forwarded from Example1@gmail.com to Example2@gmail.com. I have to created a inbound action for this.Can anyone help me to create a inbound actions for the above requirement.
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Hi Team,My Requirement:If user select the " Is this in scope of MF2 initiative = Yes" , Send email notification to user , if user select the " Is this in scope of MF2 initiative = no " not required to send email notification.Is there any requests...
Hello Everyone, I started exploring UI builder and started working on OOTB workspace experiences.when i tried to add Tab in contextual side bar i am unable to view on my workspace. Anyone has idea how to add tabs on CSM/FSM Configurable Workspace and...
Hello all, Good day!!OOB, can someone please et me know how the record in Conflict table gets created?I mean which script include creates this?As far as I know, if a change request is created with the same Planned Start date and Planned End date same...
I have configured a third party application as an IDP for ServiceNow in a OIDC SSO. I am successfully redirecting to the IDP but the moment I am entering the end user credentials, instead of getting a consent page of allowing all my scopes and claims...
Which of the following base system role allows a person tocreate, read, update and delete (CRUD) all records and theirproperties?A. ais_adminB. business_process_adminC. cmdb_adminD. crud_admin
Hi All, Currently, I am working on one service catalog that was created by the record producer, and on submit, it will create one change request for that catalog. Now, I am adding some default comments to that change request using the script of the r...
Hello Experts, I am using Multi row variable set in my catalog item and it works perfect but i am stuck on below 2 requirements. Does anyone have any insights to it ? How to make sure at-least one entry is selected as part of Multi row variable set...
Hello All, I have a requirement where I want to add users automatically to group to grant admin and other access. Now this process, I want to achieve through catalog item. Challenge is that there are multiple instances for DEV, INT, UAT, PROD. All th...
Hi All,How to add managed by of CI from change request to CAB meetings when UI action "refresh agenda item" is clicked, Managed by should get added to attendees and next time when refresh agenda item is clicked it should send notification to the atte...
We've set the property glide.security.url.whitelist to True on the instance. Could this impact existing integrations or cause any platform issues?Also, how can we test if the property is working as expected? and that there are no security or access i...
One single user is able to extract the report in csv format if the report has a smaller number of records. She is not able to extract if the report in csv format if the data has more than 10000 records or so. while trying to extract she gets a pop up...
Hello Community, We have 3 different groups for example GroupA, GroupB and GroupC. Now we wanted to disable these 3 groups, but these 3 groups have some dependencies like some of the flows, subflows, requested items, service offerings etc.. I wa...
need to check the logged in user title exact matches the title which i declared in system property.example;- created a system property with title like "FC Manager,Field Service Technician II,Manager, Field Service,MOT DC Manager,Senior Manager, Field...
