I am created the workflow for AD integration and I have mapped AD attributes through run script but account is successfully created but that is locked in AD and also getting errors below situvationscase1: workflow activites order >> Create AD ...
Hello Experts,Could someone guide me on how to add a custom discovery source while configuring a reconciliation rule? I’ve attached a screenshot below for your reference.Thanks in advance!
Hi, Manager has tasked us to create a report that shows first touch resolution tickets by our third party service desk. These are tickets that were never escalated to another assignment group. It is ok if they were re-assigned within the assignment...
Hi everyone.My client (public sector) has a requirement of making reports available to guest (non logged in) users on Service Portal.The report widget itself is public, but the reports aren't showing if I'm not logged in. Instead, it starts to build ...
I am running Ansible automation platform 2.4. I integrated AAP with servicenow instance. It was running fine last week. My task is to build the ansible inventory from servicenow CMDB. itsm collection version: 2.7.0 starting yesterday, my instance is...
I created a database view to prepare a report, however I have a situation but I don't know if it is possible to do it, I need to do the dot walking between the item variables to be displayed in the report, but every time I do the dot walking the vari...
Hi All, User environment is domain-separated. The user wants to filter the result for locations based on the company selected in a custom table. This custom table contains both location (referencing to cmn_location) and company (referencing to core_...
I have created a custom action to run a script. But I am not sure how to access the variable set variables here. Also I need to use this script in all the catalog items. So how can I do this.
Hello Guys! I have two different UI Actions, one called Defer: The condition in Defer: - gs.hasRole('demand_manager') && (current.state == 2 || current.state == 3 || current.state == -4)And one called Reject: The condition in Reject:- ((gs.hasRole('d...
My dropdown on my form isn't visible when I'm using the dark mode theme.
Hello all, I want to display severals fields concerning the SLA (business_duration, business time left, start time, stop time) of an incident on employee center portal when displaying an incident with the standard ticket configuration module.I have c...
Generative AI is all about doing things fast , facilitating and improving user experience in the platform .We all know the power of Now Assist for ITSM , Now Assist is now available in the Xanadu Release for CMDB , and it bring three main features :...
Hi Developers, I have a Pie Chart that is showing the Counts for each Status. I want to pass an Event from the Pie Chart to the Simple List so that the Simple List will show only the records of the respective Status when Pie Chart is clicked.Please s...
can anyone help me on this.... My ServiceNow dashboard is very slow, and when a new ticket come it is getting 20 to 30 seconds time taking and also sometimes it is getting "Widget cancelled - Maximum execution time exceeded".
Hi All, I’ve set up a resolution SLA with a condition to exclude it from running if the account is either “SNOW Men” or “Accounttest”. However, when I log a test case for the “SNOW Men” account, the SLA still gets triggered. Any ideas on what might b...
