Resolved! Why Assigned To list is empty
Hi,The 'Assigned To' list is empty, even though the Assignment Group has members with an itil role. Kindly help. RegardsSuman P.
Forum Posts
Resolved! [i]Business rules or Flows are preferred considering troubleshooting?
When there are issues and needs troubleshooting, I can use 'Debug business rules' or 'Script tracer' feature and see which Business rule is causing the issue.Had I used flows, I need to review all the active flows and makes it difficult to troublesho...
Resolved! how to set the Worknotes value in red color via business rule
Hello folks,I am trying to set the Work Notes field in red color using a Business Rule or any other method in ServiceNow. I've attempted a few solutions involving HTML tags and styles, but the text is not rendering as expected.Could anyone provide gu...
Create Knowledge UI Action Not Working on Duplicate Page Variant in CSM Workspace
Hi,In ServiceNow CSM Workspace, the "Create Knowledge" UI action works perfectly on the Default Record Page. When I click the "Create Knowledge" button on the Case Details page, it opens a modal as expected.However, when I duplicate the Default Recor...
Redirecting to another form not working in workspace
Hi There,in change form once i change cateory to Telecom it will save the form and redirec to the cmdb_ci_outage form and get the details form change form to autopopulate in cmdb_ci_outage form . this is the script i have written. Client script: fun...
copying fields when converting incident to ritm (requested irm)
I am converting incident to a Ritm using a ui action button,i neeed to copy some field fron the incident to the ritm.everythomg is copied fine except the caller_id to the requested for from the incident to the ritm.the requested for field stays empt...
Resolved! Can a Widget on a Record Producer update the g_form?
I have a record producer I want to use in the Service Portal.On my record producer, I have a Single Line Text type field called string_field.I also have a Custom type field with an embedded widget.This widget has a button. I want to press this button...
Resolved! CSA exam
What is a reference field in ServiceNow, and how is it used to create relationships between different tables?
Resolved! UI policy and Client Script which works
Hi , Client script to make a field Mandatory.Same Created for the UI policy to make field Mandatory. What will be the outcome of this question?
Resolved! Restricte the itil user to view the closed incident in list view
Hi, Requirement is when the incident moved to closed state then itil user can't access the closed incident and it will invisible in the list view
Article- Configure Live Agent Chat
"Let's configure the Live Agent Chat "As we all know that connect chat has been deprecated. Now it considered as customization and risk. ServiceNow is no longer supporting the connect chat.So, I have implemented the 'Liva Agent Chat ' for HRSD and al...
Article- addExtraField()
"Did you know about the new function addExtrafield() in GlideRecord?"If I need to query for the reference field, I could dot walked by writing the multiple queries in GlideRecord.Thanks to ServiceNow, from Washington, it just got easier.......Yes, yo...
Article- Import Sets
"Let's bring the data into the system"The term data is very important, if you want to bring the data into the system (ServiceNow) from excel, csv or other third-party data sources how will you achieve that?Not to worry , let's import it.......Yes we...
Article- UI Policy
"Let make something visible, read-only & mandatory"The most important thing in ServiceNow when it comes to handling the behavior of the fields in forms.Yes, you got it correct it's UI policy for client side & Data policy for server side.'What is the ...
