get the comment in the @mention notification
i have the notifcation sent when somone mention somone with @ in the worknotes or comments,how to add the actual @ comment into the notification?
Forum Posts
Scoping when committing update sets
Wanted to share a bit of knowledge I learned today. When adding a record to an update set manually, it doesn't capture the application scope you are currently in. Thus, when you bring that update set into another instance, you need to be in the same ...
ITOM Interview Question Asked !!
1. Can you walk us through the steps of adding a new device type to discovery?2. How do you manage discovery results and make changes to the CMDB in ServiceNow?
Resolved! Discovery Question !!
MY organization recently added several new Linux servers to its infrastructure. These servers are not showing up in the Discovery results. The network administrator has confirmed that the servers are online and accessible. What could be the possible ...
Attachments are not getting added for the first time.
Hi,I have a requirement that for an existing sctask(Intake task), a new sctask(Req task) should be looped, so that end user can loop among the Intake and Req tasks until if he selected "no" for Req task. Here when we selected yes for Req task and clo...
Resolved! I'm new to ServiceNow. What's the best way to get started with learning the platform?
I'm new to ServiceNow. What's the best way to get started with learning the platform
Incident First Response metric
Hi Team I have a requirement where incident is upgraded to P1/P2 'Incident First Response' metrics start date to updated as current time when the 'major incident state' field is updated proposed/accepted . If rejected then it should update the In...
Resolved! Performance Analytics
Hi All, In Performance Analytics, how does "On-Click" behavior work? Can I show records equal to the indicator measure? ie. if a count "2" is clicked on the report, can I show only 2 records that matches the metric condition? Please let me know if th...
Best practice to export Scoped Application and its scoped Update Sets
I have a scoped Application Can anyone say the preferred way to export it to another instance.I tried Exporting the Scoped Update sets but that particular scope is not present in another instance
How to make a Onchange client script for when any form field changes and not a particular one?
Hello! I need to make a Onchange client script for when any form field changes and not a particular one? I configured the client like this leaving the Variable Name field blank but the client script doesn't fire. Any ideas?
Retrieving Printer Hostname via SNMP OID in Discovery Payload
I'm working on discovering printers, which use the out-of-the-box SNMP identify probe that uses the object name "sysName" to retrieve the printer's name. However, instead of the name, it's currently pulling the Model ID of the printer.I need to get t...
Attachment not getting attached to case in CSM
Attachment not getting attached to case. I'm sending/replying email with watermark of case.Although received in "sys_email" table as shown in below screenshot but it not getting attached to case table.
How I can change the AI Search return result from KB link on Service Portal to Employee Center
I'm currently configuring the Virtual Agent on Employee Centre. When I'm testing on the AI Search topic, the returning search KB result keeps feeding the KB link on Service Portal, which would be obsoleted after the Chatbot rollout. May I know how t...
Output variable showing as {"variable":["[object ScopedGlideRecord]"]} instead of the choice value
I have a requirement to create tasks based on the list of values in the List datatype field. This field has got static values added as choices. I have created an action to convert the choice list values in to a string array as per Ankur's post https:...
