HiWe are looking to implement the ServiceNow Jira Webhook to enable bi-directional updates. In the push flow from Jira to ServiceNow, the configuration documentation uses API Token.Is it possible to use OAuth instead of the API Token. If not, what ar...
Hi everyone, for some reason the articles that are being created and publioshed are not showing on the portal, I dont know if its a problem with the knowledge bases, with the article templates or something else ... can wnyone help with this ?
Hi,I have two tables with similar column names and I need to return records from the left table which are not found in the right tableI know how to write this in SQL Server but not familiar with ServiceNow Left Join any help would be really appreciat...
This script works great except it doesn't change the type (function() { // Set the caller to the person who submitted the request current.caller_id = gs.getUserID(); // Set the category and subcategory current.category = 'Telecom'; ...
Hi All, I have a table (alm_hardware) with a field (hardware status) that has the options: "In Use," "In Stock," and "Retired." There's a dependent field, substate, which adjusts based on the value of hardware status. When the hardware status is set ...
Good morning, My apologies for asking this question. I have researched and found these threads but for some reason I am not able to put the pieces together. Here are the other threads I have found to try to solve my problem: Community thread 1 Commun...
I complete all mandatory fields when creating a new incident, and I have the following error when I click "save and stay" or "save and exit" and the INC is not submitted. Incident Start is a field that it is usually automatically populated after the...
Why does 'const' get processed but 'let' does not? Both are supported in ES6 and not in ES5. The following are run in a background script. For example: const object1 = { a: 'somestring', b: 42, c: false }; Prints: *** Script: a,b,c Yet, let object1...
Hi all, I'm running into an issue with Quick Messages and noticed this after the Washington upgrade. I'm unable to update the User and Group lookup fields when creating new Quick Message records. Another thing I've noticed is that I can modify a quic...
I have condition on the Menu Item set to the following:gs.getSession().isLoggedIn() && new checkIfGroupMember().verifyMembership();The intent of this condition is to check if the user is Logged In and is part of a specific group. Here is the client c...
Hi, I have a dashboard that I am trying to set the Menu Item visibility of in the Service Portal limited to a few groups of users. I have condition on the Menu Item set to gs.getSession().isLoggedIn() && new checkIfGroupMember().verifyMembership(); ...
I'm currently trying to replicate the platform application capability of being able to add a delegate to "yourself" similar to what you can do if your profile record has the related list INTO the ITSM Mobile Agent using any means possible. Currently...
One of my colleague challenged me that password2 and password1 type fields in ServiceNow are not safe enough, it can be decrypted using scripts. Is that really possible? Have you tried doing so? If yes, can you share the script to decrypt? Thanks in...
Some non-Admin users are getting the message 'You need to get permission to see this data' for widgets for reports that use the Interaction table. This started after the instance was upgraded to San Diego Patch 7b from San Diego Patch 7a. The user re...
Hi All, I have recently enabled Multi-Currency in my instance, I have both USD and Yaun as currencies. When I do the aggregation of two fields and try to set the value into another currency field I get the aggregate in USD instead of Yaun as displaye...
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