Hello, I’m attempting to dynamically sort the queue inbox with work items based on the priority of incidents. However, when I configure the "Work Item Sort Order," it only applies after reloading the queue, rather than updating dynamically. I suspect...
We had a request a while back to remove the "Quantity" from certain catalog items. This was implemented setting "Use Cart Layout" to false on these catalog items. It has now been reported that when a Request is created using said Catalog Items using ...
Hi All, Could you please share some of the shortcut keys in the ServiceNow It will help all developers Example : 1. incident.LIST ---> it will open a list of incident record in new tab 2. incident.list ---> it will open a list of incident record ...
When logging on to the developer site how do I access the PDI and work on the instance instead of being directed to the app engine studio? i want to do the learning courses on the dev site not build an app as of right now.
Hi, I am working on a soap integration and the information is retrieved in xml format. I need to convert it to json in order to use the values that are being returned. I am thanking in advance for any help.
Hello Everyone, I have a question. I need to understand how the "Last login time" in sys_user table works. So everytime when the user log in, something (and that is what I need to now) will trigger Login Event and then "Last Login time" script action...
@Ankur Bawiskar ,I am trying to delete the group members and set the group values empty with below workflow run scriptbut not workingvar grpId = current.variables.u_existing_group;//set the group fileds emptyvar gr = new GlideRecord('sys_user_group')...
Hello everyone, im looking into implementing customly a ui action list button 'Add All' for a related list single selection using lookup, that would based on filtering that the end user does takes all the possible records and ads them to the target_f...
Hello, I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two cata...
Hello guys, Regarding advanced work assignmentI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Hi All, I am getting more than 6 crore log message entry for single log message. I have forgot where I have put this log. I have checked in the customer updates table "sys_update_xml" payload contains that log message but no records found. Is there a...
I've got a record producer to build out idea submissions. I'd like those ideas to post to the ideas portal which requires that an equivalent record be created in im_m2m_idea_category. My form is submitting to the idea table correctly, and I can see i...
Time Card is not creating automatically from incident/problem task worked entries
Hi everyone, I’m working on AWS Discovery, and a Windows server hosted on AWS is not creating the "Virtualized By" relationship with the VM instance. Additionally, the "Virtual" field is not being set to true. Could someone kindly help me understand ...
Hi,have requirement to post(create) record in other application (outside ServiceNow), via API. Source data(ServiceNow) consists of multiple table, for which query need to written. once state field is changed ,this API should be triggered. Please sugg...
