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Script help with Notification email script

Hi Team, I have created a notification email script however its not working as expected and not showing an variables data on the notification. Notification: Health status updateMessage html: ${mail_script:health_status_variables} Email Script: health...

dvelloriy by Kilo Sage
  • 500 Views
  • 2 replies
  • 0 helpfuls

Scoping when committing update sets

Wanted to share a bit of knowledge I learned today. When adding a record to an update set manually, it doesn't capture the application scope you are currently in. Thus, when you bring that update set into another instance, you need to be in the same ...

Patrick71 by Tera Contributor
  • 2044 Views
  • 2 replies
  • 1 helpfuls

ITOM Interview Question Asked !!

1. Can you walk us through the steps of adding a new device type to discovery?2.  How do you manage discovery results and make changes to the CMDB in ServiceNow?

Resolved! Discovery Question !!

MY organization recently added several new Linux servers to its infrastructure. These servers are not showing up in the Discovery results. The network administrator has confirmed that the servers are online and accessible. What could be the possible ...

Attachments are not getting added for the first time.

Hi,I have a requirement that for an existing sctask(Intake task), a new sctask(Req task) should be looped, so that end user can loop among the Intake and Req tasks until if he selected "no" for Req task. Here when we selected yes for Req task and clo...

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pakalanikhi by Tera Contributor
  • 478 Views
  • 1 replies
  • 0 helpfuls

Incident First Response metric

Hi Team I have a requirement where incident is upgraded to P1/P2  'Incident First Response' metrics start date to updated as current time when the 'major incident state' field is updated proposed/accepted . If rejected  then  it should update  the In...

Anupriya_11 by Tera Contributor
  • 980 Views
  • 2 replies
  • 0 helpfuls

Resolved! Performance Analytics

Hi All, In Performance Analytics, how does "On-Click" behavior work? Can I show records equal to the indicator measure? ie. if a count "2" is clicked on the report, can I show only 2 records that matches the metric condition? Please let me know if th...

Retrieving Printer Hostname via SNMP OID in Discovery Payload

I'm working on discovering printers, which use the out-of-the-box SNMP identify probe that uses the object name "sysName" to retrieve the printer's name. However, instead of the name, it's currently pulling the Model ID of the printer.I need to get t...

Community Alums by Community Alums  
  • 1988 Views
  • 2 replies
  • 0 helpfuls

Attachment not getting attached to case in CSM

Attachment not getting attached to case. I'm sending/replying email with watermark of case.Although received in "sys_email" table as shown in below screenshot but it not getting attached to case table. 

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Hafsa1 by Mega Sage
  • 1448 Views
  • 8 replies
  • 0 helpfuls