I Created a table with a reference field to the sys_user table. when I'm in the form and click on that field's magnifying glass I can see all the users if I'm logged in as an admin but when I impersonate a normal user I can't see any records. I Sea...
i have a data base field named as "short_description" in a table customer . I want to fetch list of records from the table with a query string like this; var gr = new GlideRecord('customer');gr.addQuery('short_description','abc , cfg rth_as@abc.com'...
Hi Service now community I've tried to filter a list of record with a business rule, Below a piece of my code : FiltrerTrade(); function FiltrerTrade() { gs.log("launch BS /////"); var cUser = gs.getUser(); if (cUser.isMemberOf('dab5...
I am working with a record producer for a custom table. One of the variables is a reference field to the sc_req_item table. Once an RITM is selected, we would like it to auto-populate some additional fields with data held in variables of that RITM. F...
Hi everyone, I have a requirement to expand the scope of Requester/ESS Users to allow them to see not just Incidents where they are Caller/Opened By/Watch List, but also where they have management oversight of retail locations in their district. I ...
What are the helper functions available in client scripts? Is there a place I can read it from there or I have to have a look at the used client scripts in ServiceNow to get to know?
All, We recently upgraded to Calgary a few weeks ago (All 3 instances). We have noticed that that on inbound email actions, a winmail.dat attachment is being created each time. This is only happening in our Production instance making it difficult to...
Hi, I have created a onSubmit script to validate a field and i want to abort the saving the form if the validation fails. But i am not able to do it using client script. what i am doing is, pop up a error message if validation fails, but as soon as ...
Hi,We are using textsearches on our knowledge base (using GlideRecord with gr.addQuery('123TEXTQUERY321', search);This however produces InfoMessages like "Your text query contained only common words or ambiguous wildcards, please refine your search a...
//CREATE THE PROPERTY AND THEN RUN THIS IN A BACKGROUND SCRIPT TO VERIFY THE OUTPUT // PROPERTY 'chg.requireApproval'IS OF TYPE TRUE/FALSE. // THESE TYPE OF PROPERTIES STILL COME IN AS A STRING. // THIS EXECUTES EVEN WHEN THE PROPERTY IS SET ...
Is there a URL that can trigger a scheduled job (on demand) to run, so I can trigger a script to run from an external system that will send a HTTP get to ServiceNow, with the name of the script (scheduled job)?
I've created a Breach Reason field to help track why we missed hitting SLAs. I would like to only show this field and make it mandatory when the ticket has been breached, but I have not been able to figure out how to do so. The field has been crea...
I have a url field type on a form, a users enters a website into that field, however, if you click the website, it adds the website after the instances URL? Any idea how to move the instance url all together? when users clicks URL in the field --...
Is it possible to use a template for the emails that are sent out in the incident? There doesn't seem to be any options in the send email window. It looks out of place when the rest of the emails sent out during an incident life cycle has a template ...
I would like to allow users (ESS users) to see the information about the groups that their tickets are assigned to. I want them to see information about the group and the group members. I would imagine this is based on ACLs but I am not sure where to...
