Resolved! to count all the different state in the incident table
Get all the incidents, count of all the incident states like how many new and work in progress and on hold and on resolved and on closed???Please need help
Forum Posts
Resolved! How to make bold only selected words in email script template.print
Hello Experts,I am trying to make text bold it is working but what I am looking for is I want only service to be bold but instead it is giving me whole print as bold. Any suggestions how do i rectify itIn email script using this template.print("Here ...
Catalog Item variable hidden on the request but visible on the RITM
Hi all, I have a catalog item that needs to contain one variable that will be hidden for user who submits a request but it will be visible on the created RITM's variables list. I tried to set is as global=true, and hidden, but then it is hidden on b...
Regular Expression is not working in Event Rule Transformation
Hello Community! This has been driving me crazy the past hour or so. I am trying to write a Regex that will match the name of a server from the corresponding event description. The Regex should match the first word in parenthesis BEFORE the '\' chara...
Resolved! Customize "Field Changes" visibility on Portal for the end-user and How?
Can we customize the incident priority level on portal as auto populated in the record as "Field Changes"
Resolved! Share some insights on Nowassist and GenAI
Please share some videos on Nowassist and GenAI. How it works and what additional features are there. I need to see what lift we are going to get just with Virtual Agent and what additional lift GenAI and Now Assist will provide.
Pop Up message is required when the new ticket is created and assigned to my group?
Hello Team, I have created a Homepage on my instance. Whenever a new ticket comes in my queue — I get notification through email and I take the action accordingly or I see my Homepage with the new ticket which also keeps on refreshing. But at times I...
We need to hide the overview tab form RITM , SCTASK, REQUEST from Service Operational Workspace
Hi All, We have an requirement to remove the overview tab for sc_task, ritm, req records in Service Operational Workspace.Attaching the screenshot below - In PDI the overview tab is not coming up in Service Operational Workspace. Can anyone...
Resolved! Change Approval Policies
Hi, I need to trigger 2 decisions at assess state of change request. However, both decisions shouldn't be triggered at same time. Sequence of the approval groups should be in a way that second set of approvals should trigger once first set is approve...
Please change the default search to display (Newest) instead of (Most Relevant)
Hi All,When searching anything on the search bar it always defaults to (Most Relevant) setting and we always must change to (Newest) to filter through.Please change the setting so that it defaults to (Newest). This will remove the additional step whe...
How to create custom lincense metrics?
Hi All, I had a requirement to create custom license metrics, I checked we can create custom license metrics in table samp_sw_license_metric_custombut I want to select table source as subscription. Not able to select the table source as subscription....
Syntax Error or Access Rule Violation detected by database ((conn=1999638) Key 'qjozrwqi_for_table_cleaner' doesn't exist in table 'cmdb_par10')
Hi All When I open the reference list of cmdb_ci, I get the following error How should I handle this? Syntax Error or Access Rule Violation detected by database ((conn=1999638) Key 'qjozrwqi_for_table_cleaner' doesn't exist in table 'cmdb_par10')
Test LDAP Server For Data Pull Needed.
Hi Team,I need a LDAP server for data pulling from there to service now instance. Is there any source of LDAP and their credential available for testing purpose.If it is available or some is using please share the link or details.Please provide input...
onChange script for stop record submission if the validation doesn't meet
Hi Community, I have a requirement that the field length should be minimum 25 characters with no blank space. If the validation doesn't meet an alert message should pop-up and shouldn't allow to save the record. I have written a onChange script, it i...
Approve a Change through Approvers Related tab
I am automating a scenario where a Change Request has been moved to the "Authorize" state. In next step I need to approve this Change Request by interacting with the "Approvers" related list . Is there a way to accomplish this using ATF?
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