We will be having external users using the system temporarily. It has been requested that they only have access to their own tickets and the tickets for their assignment groups. Can I use Data Filtration to achieve this? I was experimenting with th...
I have kept some inbound action condition fro certain users.userID is not "Some User" But still inbound action is getting created for type new.
How can we display specific values in the List collector?Scenario : We currently have a list table of groups, however, it is displaying all groups when we specifically need to see only four groups: 1. Database, 2. Software, 3. Service Desk, and 4. In...
Hello, so I have a template for Known Error Articles. It is active and references the proper template table. 3 Article template fields are defined. The proper fields show up in in the Known Error Article record, but do not show up in the article. The...
Hi All,I have installed the Fiscal Calendar Plugin and Generated my company specific Financial Year, Month and Quarter. The challenge is I am not able to find any filters to apply on Request Item list. I see this is configurable under the "Calendar...
In the Incident form new related list should be added which displays the sla records of the child incidents of that particular incident.How to achieve this functionality.Thanks in advanceBhargavi.
I'm looking to create a calendar, that can be made available to a specific group. We would just be adding events/tasks/sprint dates, etc., so anyone from this group can view. I see a bunch of ways to create different types of schedules/calendars, but...
I have writing a background script to print the choice of a selectbox variable called "bussiness items" of a catalog item. its giving me the backend value of the choice instead of the display value.How to get the display value of the choice and not t...
Hello SN community, We have a need to subscribe customer contacts to KB articles created off of a case. We already have a UI action in place that creates a KB article from the case record. I was hoping there was a delivered script include that woul...
Hai,I need an email notification in the scenario that if the request (RITM) got approved by the approver email notification should be send to the particular requested person who raised that request and also the approvers.And also If the RITM stage i...
Hai,I have an issue in the email notification triggering in the workflow1. i want to trigger an email to the request person who raised the request and also the approvers who needs to approve that request2. And also i need after the RITM is in closed ...
Hi Everyone, Can anyone please help me on this issue, i.e.,even though i have updated the password in authentication profile. i am getting this error (403 - Forbidden username/password combo" for get Method in Ebonding Integration) Please find below ...
Hi All, I am in my testing phase of deploying virtual agent, how do i add more fields to this? I am using the Process My Approvals topic for virtual agent. I want to add, requested_for, due_date, state, is it possible to add variables form the RITM t...
Hello all! I have a problem for some users who are not able to use the gear icon "Personalize List" in any table where they have access. They can't even use the double click on a field to edit it: if they don't have permissions to edit the field it s...
Hi everyone,I'm working on a solution to streamline ticket creation for our users, who are having difficulty selecting the appropriate ticket type (e.g., INC, TKT, Demand) based on their issues. My idea is to create an initial record producer that as...
