Hello Dev forum,I'm currently practicing in a Dev instance to bulk retire Server class ci's and get a return count of the number of Servers updated via the background script. For this test I'm trying to update the car Servers. My company is fully upd...
In building our our Knowledge base we are considering building our categories around roles. But some roles use the same articles/artifacts. Is there a way to assign an article to more than one category? For example an IT manager may need to use the s...
I'm creating a Flow which will be tied to a Catalog Item. This will be cut and dry, pulling variables and creating a ticket. What is the best way to access the variables from Workflow Studio? Is a script with current.variables the only solution?
UI action with a model that Cancels an incident I need to create a UI action called "Cancel" in a way that whenever a user wants to cancel an incident, he/she can click on the UI Action and it pops up a model called Justify, so that the user can writ...
I need help with steps to perform with how to add Portal / Incident: Resolution Notes (Incidents & Requests) need to be added on Activity Stream (MySupport Portal) As user, the user need to be able to check the resolution notes of a resolved ticket t...
I have created this script include to push the values of a field into a record producer field when the criteria matches. The debug logs suggest that the query is passing the values. However, I keep getting no values returned and I dont know what is w...
We have an inbound mail action that is received from a specific sender email address. The inbound mail action creates a record, with basic contents placed in various fields. Specifically, the body of the email is placed in the Description field of th...
Hi guys, I am writing a script to add a condition for lookup Record. I have a sub-flow with the input of a variable reference to a table (kind)The script as below var inputSysId = fd_data.subflow_inputs.kind; gs.info('Input value: ' + inputSysId); va...
Hello Experts,I want to pass multiple articles sys_id from ui action to ui page for bulk update article body.from article list view whichever article is checked it will count those only for update.Please help me with code label what needs to be done....
When I use a custom "IT Procedure" template that has default content, the template's formatting applies correctly and works well. However, when I add new text to the article, it does not match the template's styling. As a result, I have to manually f...
Hi All, There is a field called Peer Reviewer of list type where the requester can choose one or more reviewer.User should not be able to select any users till the assignment group and assigned to fields are filled as the Peer Reviewer field should g...
Hi Team we have to trigger a notification if RITM requested for is VIP user we have created a notification on RITM table it is working fine but if we un check the updated field in notification notification is not triggering but if we check the update...
My understanding is that in the discovery pattern launcher parameters the limit parameter can be left (empty), the start_offset can either be left empty or set to 1 if your only attempting discovery for less then 20,000 CA's, the ip can be left blank...
function onredirect(){ g_form.setMandatory('u_close_code',true); g_form.setMandatory('u_percentage_complete',true); g_form.setMandatory('u_is_this_request_completed',true); action.setRedirectURL(current);} here I have set it to current b...
Hello Everyone,Can you help me with the fix script to Cancelled or Close Automatically based the RITMs which are older than 1 year with below conditions Condition :if any of the Open RITMs with Opened or Closed Approvals (sysapproval_approver) and no...