Place Cancel button in Problem form
Hi , I need to place a Cancel button in the problem , when problem state is 'new'. But made change in Cancel UI action with current state condition ,it is not working. Please help me to sort the issue. ThanksArun
Forum Posts
Cannot commit Update Set :Update scope id is different than update set scope id 'global'
HiI'm getting below error.We take backup from our dev instance and cloned it from Prod. Our dev instance was just upgraded to Fuji and we are creating a new application (not via application module).We have taken backup using update set but after clon...
Resolved! Add slides to the carousel widget
Can we provide access to the custom roled group members to Add slides to the carousel widget other than admin or sp_admin?
Decision Builder: Inactive choice still visible on the dropdown.
I am trying to use the result of the decision table in a dropdown on a incident table field.For this, I have configured the same choices on the incident-field as that of the Decision table result column(which is a dropdown as well).Now I have disable...
I want to autopopup assignment group through workflow
Hi, I have few catalog items and also different assignment groups, So I want to autopopulate assignment group from the catalog item while submitting the request from the portal and also need to send a notification to the same assignment group after s...
Resolved! scanning laptop serial to look up user information and creating interaction ticket - peform check in
created a service portal widget but after entering the serial number nothing happens. Client :// Widget Scriptfunction handleCheckIn() { // Get the scanned barcode from the input field var scannedBarcode = document.getElementById('barcodeInp...
Indexed Sources (external) for AI Search
Hi, Has anyone set up an AI Search for external sources? I'd appreciate any guidance or resources on how to achieve this. Articles or videos would be helpful too. Looking forward to your response. Thank you! Regards,Aditya
Is there any way to show tooltip for the choices in variable in the record producer or catalog item
Is there any way to show tooltip for the choices in variable in the record producer or catalog item ?and also can we show tooltip in for the choices in workspace ?
Time Card Management
Hi All,Time Card Management is currently using below three rolestimecard_admintimecard_approvertimecard_userCan someone tell me, do we require any licensing to use these above three roles in a Live environment, Thanks
Populating Fields in Catalog Item Form for Non-ITIL Users
So I am seeing users with no roles (non ITSM users) are causing issues with the population of fields for my Requests. I need a fix for this and I think I have found a way of how to do it but I just need someone to write me the appropriate scripts for...
When I am counting the given subject mark, am getting onchange error
This is my client script code: If(newValue) { var t = parseInt(g_form.getValue('u_telugu')); var h = parseInt(g_form.getValue('u_hindi')); var e = parseInt(g_form.getValue('u_english')); var m = parseInt(g_form.ge...
ServiceNow discovery uses SOAP.
We all know that MID server is installed in the customer network and that is required to discover all the devices from the customer environment. MID server starts all the communication using SOAP on HTTPS, which ensures that all communication should ...
Problem with workflow
Hi! I was given a workflow project to do, but unfortunately I have some problems with it (I'm doing it for the first time and I'm new to ServiceNow). If anyone could give me some tips, I would be very grateful ----------------------------------------...
Why does there is difference in name as Pages and App routes for event handler link to destination
In product documentation, it was referred to as "App routes" for all versions but in UI builder it was "pages" in the event handler "link to destination". What's the difference I want to use a simple list that is not visible in it. In Documentation: ...
Ability to convert file format from csv to pdf ?
When I click on the UI action button on the form , it will generate the csv file of the current record and attach into the current record and will send a mail to the specific caller with attachment added. Now the issue is how can we customize t...
