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Instance currently in suspended state

while logging into my instance,it shows 'currently in a suspended state. Please reach out to your sales contact to re-enable your instance.'can someone please let me know how to get my PDI back??

pranav333 by Tera Contributor
  • 777 Views
  • 2 replies
  • 0 helpfuls

Not displaying complete choice list

Hello,I am having issue to display the complete choice list and it only happen to certain roles . I have attached screen shots of what I am having issues with. Anyone have any ideas? Admin, its working fine as it display the complete list: When I imp...

Admin-choice list.png Other user-choice list.png

How to add "Yes No Outcome" conditions to the playbook

Hi All, Can anyone please help me with the below requirement? My requirement is In my playbook, I need to add a "Yes No Outcome" activity for the question "Is there any impact?" If the user clicks "yes," the security incident state is updated to Cont...

sasipriya by Tera Contributor
  • 1145 Views
  • 3 replies
  • 0 helpfuls

Business rules

Need to write a business rule when employee termination date is populated in hr profile table then the service request 'return' should trigger 

Ankitha4 by Tera Contributor
  • 337 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Portal Search results Navigation

Hi All, I customized the new search Page (custom service portal), and I cloned the typeAhead search widget. How the navigation is being done in  type Ahead search widget  to Navigate to Search results Widget. Can you help what piece of code is helpin...

Akil by Kilo Expert
  • 3497 Views
  • 11 replies
  • 3 helpfuls

Triggering multiple survey categories under one survey

Hi All, Hope you're doing good. We got a requirement from client to trigger- survey with same set of questions in different states with change in survey heading. Generally till now we have created one survey definition and one survey category and we ...

Resolved! Configuring the ThousandEyes Connecter for Event Management.

Hi all, I'm trying to connect ThousandEyes to my client's instance. I've worked through SN and ThousandEyes doc's pages, and can successfully retrieve a token, however whilst trying to test the webhook in ThousandEyes by sending a test event, we're g...

Mike I2 by Giga Guru
  • 5273 Views
  • 3 replies
  • 7 helpfuls