Resolved! How to break line tag in helptext in widget editor
I want to add the break line tag in help text in portal.
Forum Posts
Resolved! Service Now: Emails regarding an incident are coming through (And they are duplicated) .
Hi Team ,Service Now: Emails regarding an incident are coming through (And they are duplicated) .Attached emails came through to me(caller) even the incident has been resolved many hours ago. (And it was already promoted)These many emails got trigger...
Resolved! How to hide UI Action based on field change in form without using DOM?
Hi Team,We have check box field on form if check box is checked need to hide button without saving the form and if check box is unchecked need to show the button on form without using DOM .Any one Can help me..ThanksElanraj
Help with mailto link in Modal popup
Hello Devs.I have a Catalog Item that has a special Client Script which is triggered when the Submit button is clicked... The script displays a Modal popup which happens to include a "mailto" type anchor tag. But it seems like anchor tag is not get...
Auto - Populate survey answer
Hello I have been trying to see if its possible to auto-populate a survey questions value when the survey is inserted so when the user opens the survey a question is already filled out, Does anyone know if this is possible? I have been trying using w...
Resolved! Inactive Knowledge bases showing in drop down of widget for employee center.
Hi all, Has anyone encountered an issue in the Employee Center using out of box widgets where the Knowledge Bases/KB Knowledge Bases widget, show inactive knowledge bases?I attempted to look into modifying the widget but am not 100% if that will help...
Resolved! Time Zone Onload Script
Im attempting to make a Client script which takes a current time field and a time zone choice field and than auto calculates thats to Eastern time and plugs it into a field for me. This is what it currently looks like but its not wanting to workCould...
Now Agent
Hi, I have configured a new Icon section destination called Problem but unable to view it in the Now Agent app on my mobile. Happy to know what has to be done to view the Icon section destination in the Now Agent app on my mobile. Thanks in advanced
When installing a mid SericeNow server we get 'Invalid service Account' error, but have verified we have a correct service accout/passord
When installing a mid SericeNow server we get 'Invalid service Account' error, but have verified we have a correct service accout/passord, but get an error during providing the service account. We get through the error that requires the account to b...
Anything Else Topics triggers after the Greeting Topic
Hi,This is related to Virtual Agent topics. I received a requirement to remove "Show me Everything" topic picker. After removing that Anything else topic started to show after the greeting topic. Any idea how to omit this.
Best Practices for logging of ticket status checks in Service Operation Workspace
Hello , We recently relaunched or Company Service Portal after a complete overhaul. Our agents are also now using Service Operations Workspace. These agents get a lot of calls that are just requesting a status check. We want to start logging tick...
Resolved! Auto populate the month and week base on a selected date
Hi. Please help me populate the month and week fields based on the date I select for the day field.
show/hide ui action based on assignment on a different table
Hi, I have a ui action on a form that should only display if the current user is assigned to a record on a different table.I have a ui action calling a script include using a condition This is what I have in the script include to only show the butto...
Resolved! Developer Instance password displayed as asterisks
After being allocated a developer instance, user is displayed a dialog that shows details of the instance. In this dialog the admin password is shown as asterisks, as in the attached screen shot. Posting here as PDIs do not show any other contact cha...
variable set for RP
how to map variable set variables to table field in RP? I tried hardcoded... not working. Is is really possible to do? current.u_first_name = producer.first_name;
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