Failing Widget
Hello Team I am facing this error on the service portal for widgets - ErrorFailing widget: 'XYZ' called from: 'ABC' Both widgets are in different scope. Require assistance to solve this.
Forum Posts
How to attach schedule for multiple users or multiple groups
Hi Team, How to attach schedule(cmn_schedule) in related list for multiple users on view resource manager Please find attachment for more information Thanks & RegardsRamu
Change the Approver according to Category and sub-category
Change the Approver according to Category and sub-category in Change Request/ Management, Example if the Category- backup & Sub-Category-Data Domain then Approver should be XYZ like this we have more than 250 record Can you please provide the solutio...
Unable to attach the attachment from one instance to another instance using REST API
I require to attach the attachment from one instance to another instance for that I used rest Api and business rule but it won't work
Sailpoint - Stage : Fulfillment ( cancelled )
Hi Team , Hi Team , I need help here , You could see in the below screenshot that one RITM stage is showing as Fulfillment ( Completed ) and for other stage is Fulfillment ( cancelled ) , For both the RITM's workflow is same here . I am unable to ...
Resolved! gs.hasRole() second parameter
Hi Team, I just came across create ACL on kb_feedback_task where I found below script :gs.hasRole("itil", "sn_incident_write"); Please help me understand what the second parameter implies to . Thanks,Manal
Are there any business rules that changes the value of state when an additional comment is added?
I have an inbound email action to add additional comments on a ticket. When this happens and an additional comment is left, it changes the state back to the value 1 state. Is there a way for this to not happen? Also, is there a way to create a busine...
I want to disallow users from attaching or downloading files.
Hi, allI have a group called "test" with an admin role.I want to make sure that users in the "test" group cannot attach or download files.How can I implement this?
Resolved! Can we find Total number of Incident Tickets are closed with Knowledge Article linked/Attach ?
Hi Developers, I am trying to find out how ITIL user will be able to see how many incident are closed where Knowledge Article were attached before closing. Please help me how we can do it. Thank youMayur
Integration with Microsoft teams
I want to integrate ServiceNow with Microsoft Teams to fetch conversation in text format(transcripts) from Teams calls in ServiceNow custom tables.
play book tab is not appearing on incident
we have implemented play book functionality for incident, but play book tab is not showing on incident like below
Resolved! How do I set multiple languages on the nlu model?
How do I set multiple languages on the nlu model?I want to set English and Korean.
How to override a global business rule that runs for an inherited scoped custom application?
I have a custom-scoped application that inherits from the incident table. I've made some changes to the state and I realized that there is a business rule that automatically changes the state when we assign the ticket to someone. I have a requirement...
how to set values in a field if field present in the form is coming from some different table
Hi, I am trying to set value in a field on subproject for 'PPM' module, but the field present on the form is coming from some different table. Whenever i run the code it is failing. Please see the screenshot for error message
To hide certain Configuration Items from selection for specific role users
Team,I need help with Before Query BR. Requirement: Users having roles 'itil' should not be able to view a few 'Configuration Items' upon its selection through the 'Configuration Item (cmdb_ci)' field on Incident, Change Request Records (as shown in ...
