Hi,I have template set on sctask table in which I want to check priority from RITM. Itried to used dot walk like "Requested Item > related fields but can't see "priority" there. When I checked RITM xml I can see priority there.... Should I do somethi...
Hi, How can I check what catalog item was used to create a request and then RITM?
When using a container split in a catalog item, the second column has an 'Options' header (see image below). Is there a way to get rid of it or at least hide it? Thanks in advance for any assistance you may be able to provide.
Hello Experts, I understand that by using an Excel Parser I am able to read the data in it. But my requirement when is after checking the data in the Excel Sheet in an attachment if required I might be adding a additional rows by pulling the data fro...
Hi all, I am needing help regarding adding an attachment/image to a RITM. I need to use adaptive auth first to connect and then run the script to attach the file (is the adaptive auth still needed?) Please note this needs to be a multipart and not ba...
I am an ITIL user working on a Problem record (B) in an active state.I navigate to the 'Incidents' related list AND add (left to right slush bucket) the incidents that has a currently closed Problem record (A) on the problem field.The system will not...
Hi Friends, We have encountered an issue with a custom field in ServiceNow incident table. The field name is management summery (u_management_summary). This is a HTML field, at start this field worked fine but later on an update we had the issue. Wha...
I have one advanced reference qualifier condition for a field now I want to add active users to that existing condition. how can I add? Thanks!existing condition : javascript:new global.ReferenceQualifierService().getCaseRequestedByRefQual()
I am using the script to convert the source timezone (Pacific Time) to local timezone (Europe/Belgrade)The script works fine, it does calculate, but result is not correct. var targetTimeZone = 'Europe/Belgrade'; var sourceTimeZone = 'US/Pacific'; ...
Hi all, On our Hardware form, we have a field called 'Date Moved to Stock'. The date is set to the present date via a Business Rule. When this date is cleared from the 'Date Moved to Stock' field, the original date value still appears in List View. I...
HI All,I have created on workflow for catalog item, we have total 6 tasks which depend on the condition. In one task we have used timer activity for ourselves we will wait till that time after that task will be created, so here i have facing one issu...
Hi Community, We need to integrate with Autodesk and they have provided an API to use for ServiceNow integration. The purpose of this is to bring Autodesk user license information to ServiceNow(Under Software asset management) so we have it all under...
Hi Everyone,We have a use case that when a HR case goes to suspend state and the opened for person does not provide additional comments for 2 days, it should update the Case record.Can anyone help me how to achieve the same?Regards,kartikey
Hi, How to clone prod to dev in servicenow.I need process step by step or any process document, Can you please help on this.It will helpful. Thanks!
Hi All, I need to create an Interactive filter which list as "Me" and "My Team" as option, so when i click "Me" the reports on the Dashboard should only list records related to me. If i choose "My Team" as option then the reports should display recor...
