what is difference between between REST and SOAP in ServiceNow prospective?
which is suitable and more secure when we prefer what?
Forum Posts
Resolved! Application Form Approval in Flow Designer with Decision Tables.
Hi all, I'm trying to make a Flow, which triggered by Service Catalog ( where my application form is), I want to make this flow approved as order as below:1. approved by approver2. accepted by manager 3. approved by manager ←the RITM should be close...
Need to hide a row with ACL in list view
for the list view of sc_cat_item, I need to hide one row:name = Apple iPad 3 ANDactive = falseI created a new ACL rule for read on sc_cat_item table:sc_cat_item:nonecondition is: name = Apple iPad 3 AND active = falseAdd role: security_admin (because...
Resolved! How to create a business rule to calculate multiple (11) currency fields
Hello EveryoneI wasn't able to accomplish a business rule to calculate 11 currency fields so I create to subtotals for each column. I was able to get this to work.Now I am trying to create a BR to calculate the two subtotals and my Condition or Code ...
Resolved! Where do I report bugs?
As example:I renamed the title for a workspace, that in the unified navigation menu "workspaces" it was identified properly.But then in UI Builder Experiences it "vanished".Until I found: clicking on the column header would reveal a LOT more experien...
Condition field help
Hi Team, I am building a custom application where we have a routing table to route the tickets based on the filter condition For filter, I have used a condition field with attributes as follows edge_encryption_enabled=true,readable=true,staticDepende...
How to write On Before Transform script to replace staging table field value with sys id?
Hi Community, I want to load below record to staging table but before transforming this data to target table, I want to replace sub region value to sys id as Sub Region is reference field which referencing to region table. I wrote below On Before Tra...
How can I activate com.glide.explicit_roles plugin in personal dev instance ?
I found this plugin Explicit Roles pluginhttps://docs.servicenow.com/bundle/jakarta-customer-service-management/page/administer/contextual-security/concept/c_InternalAndExternalUsers.htmland would like to activate it in my personal dev instance,how c...
Pass Assessment Questions Dynamically
Hello All,I was working on configuring an assessment for our client...and I got a ask if it's possible to push assessment instance questions dynamically ...if we submit a assessment record by using assessment template, a record gets inserted into the...
Resolved! Get the mobile number and location of the caller details on my incident form.
Hi Team I have the requirement on my incident form. When I select the caller it should fetch the mobile number (string) and location (reference) fields on my incident form using script include and glideajax method, How to achieve this task ? Thank yo...
Save and exist UI action
Hey all, I created a new UI action that called save & exit. once I press it I want to save and redirect to previous page. now the problem is that my UI action must be in Client side. and the action name is : sysverb_update to overwrite the global Sav...
PDFGenerationAPI: How to place attachment ONLY in a file_attachment field instead of header
I'm using the PDFGenerationAPI in a UI Action to generate a PDF and attach it to a specific document and, as expected by default, it's visible the form header. I also have a 'file attachment' field, however, and this is where I actually want it to a...
Set variable Mandatory when 'Close Task' button pressed
Hi SN community gurus, I'm new to SN and I need help. To be honest, I don’t know where to dig yet.I have a Catalog Task, the 'Selected retired laptop' variable is a drop down list and it is not mandatory (I can't make it mandatory because there could...
Resolved! Validation for number for variable in Catalog item
I have a text variable and I want the user should enter only numbers not text
How to export multiple tasks record form as PDF
This article will guide you to export multiple task records from your instance in any file format (PDF).Purpose: To export multiple task records from view.OOB feature allows exporting only list views of records.Approach: Export records to specified f...