Resolved! What is a Notification Filter
I am trying to understand the Notification Filter and what it is. I cannot find any clear documentation that explains what it is, how it works, etc. Can someone help me understand it and the use case?
Forum Posts
workspace
Hello Community, I have a problem and I need help regarding same. I want to know, if user clicks on NEW button in the list view in ServiceNow Workspace, it should open google.com (it could be any link). Can anyone help me with the client script under...
Using Function Fields in Report Aggregates
I have a function field (Resolution Days) that converts calendar_stc into days. When I try to use it as a column in a report, all is good. However, when I try to use Resolution Days in a pie/donut chart where the aggregation is Average Resolution, ...
Code tags ([code]<p>) are added when additional comments are added to Incident from Service Portal
Code tags ([code]<p>, </p>[/code]) are added when additional comments are added to the Incident from Service Portal. We have Incident Management integrated with JIRA software, and the comments are added with code tags in the JIRA tool but look fine i...
Resolved! Script Editor Changes
I've noticed since we upgraded from Tokyo to Vancouver that there are some changes to the script editor. Couple of changes really stand out for me at least.In a client script, the editor doesn't complete anymore about a console.log statement.I've al...
custom page with widget not working in firefox
Hello All, I have a custom page (name = id=manage_business_acc) which contains a custom widget.It all loads and works as expected in chrome. However it is not loading or working as expected in Firefox.Is this a known issue? Or what should I do to mak...
I am try to adding Risk Assessment Questionnaire on ServiceNow Standard Change template form.
Hello Team, How i can add the below task :- I am try to adding Risk Assessment Questionnaire on the ServiceNow Standard Change template form. Can you please help me. Please find the attached screenshot. Thanks,Vamsikrishna.
Script User Criteria in Scope App for Session User
I saw in the Latest criterias that we need to "return" the answer.Also i saw that getRecord() and getUser() will not work in scope. /** Scripted User Criteria is not cached, and evaluated everytime, so performance is dependent on the script.* Populat...
Incident create widget swap position of submit button
Hello, I would like to swap the OOTB widget position of submit and required information within the widgets code to change each other place. I have no clue on how to modify the OOTB HTML.
How to Add Variables to Old CSM cases.
Hi Community, Is there a way to add newly created variable to all the old CSM cases?we want to report out of this variable.Could someone help.
Notify on rejected records during import set run
Hi I am running a scheduled job that runs a transform map. The transform map does its job to insert/update/reject the records. How would I consolidate and send a list of rejected records (with a reason, if possible) through an email notification? Le...
Resolved! Need to delete around 40k records in a case table (sn_customerservice_case) using script
Hi TeamNeed to delete around 40k records in a case table (sn_customerservice_case) using script, am getting error like belowplease let me know , how to do it Regards,Abhilasha G T
Import knowledge articles
Hi All,To see the articles imported from Word, or copy/paste from Word (even when "keep formatting":) that do not maintain a clean format in the article. The is consistent issues with numbered lists and bullet point lists aligning text. Does anyon...
Resolved! Need to enable audit in ServiceNow only for the field level for a particular table
Hi Team, Need to enable audit in ServiceNow only for the field level for a particular table. how to achieve this. i have done for table level like below, Dictionary>table(particular) >Type>(entered collection) > audit >enabledlater checked in the sys...
Reports
I have created a report for rm_story.list table .I have given filters as actual benefit is empty . But the report is also showing the once that has actual benefit value . Can anyone please explain what might be the reason
