Hi, Does anyone know how to add an image to the list collector drop list? On my Cat item in the portal I have a list collector that shows the name of the software, I would like to have the image displayed next to the name. I have tried to add it thro...
Hi, for a certain class of devices in our Org the data has been updated manually such that the Name field contains MAC address for the device. A sample name value is abc000832c61d1c.domain.net where the 12 digit MAC address is between abc and .domain...
Hi,I am trying to fetch a value from the JSON payload and trying it to push it to a Selectbox variable as choices by using g_form,addOption but it's returing as [object] [object] or [Null] [ { "self": "123", "id": "456", "desc...
Hello community,I have a Task to make spesfic user use API that I create in servicenow based on his IP.but for now I wana try at least to make it work with basic things1)I started by creating the IP filter criteria2) created the condition 3)created a...
I am learning ITOM CMDB, Discovery, Service Mapping myself without attending any trainings. I have theory knowledge of all these topics but what to practice to get deeper understanding of these concepts. please suggest how to practice and what are th...
Hey all,I've been trying to make this work for a day or so and can't get the results I'm looking for.It's simple to restrict the choices in a list field based on a dependent field. Category and Subcategory are already setup for this functionality, bu...
Hi, I have a custom application that is extended to the task table. We were asked to add additional choices to the state field for the custom application. However, when I select the new choice on the form and then save the record it changes the sta...
I have a custom application which is getting pretty big. However i notice that the production instance and the dev instance start to have discrepancy's in application file versions. I develop and do all editing of the application files inside of the ...
Good Afternoon,I am working on creating a Knowledge Base workflow for our Technology department. My task is to create a manager approval before the KB Owner unless that manager's title is VP or SVP. The manager approval is being triggered as intended...
Hi, Why preview record is not showing on the closed incidents attached is the image
We have created a custom tab that holds a page with a form. This form takes the parent information such as the table and sys_id but uses a different view which is the reason it was created. When we try to change and save the fields in the custom...
Is there a way to determine how many (and what) Knowledge Articles (KB/DOW) a user downloads during a logged in session? For example, I log into the Customer Portal and download 5 KB articles. Then, log out and back in, then download another 5 KB art...
Hi All, We have a table named 'Compliance requests' and we need interactive filter on dashboard for these requests to filtered by region.But there isn't any field on request table which refers to region(location) table.Instead, there is Office (refer...
Okay. I am trying to add two reference qualifiers to two fields on a custom SN table. I wrote two on demand script includes using GlideQuery to obtain the sys_ids from those tables and push them into an array. I have confirmed using background script...
Usecase: Append (Copy/Pass) all the Record Producer variables data in the Incident Description field.1. My Record Producer. 2. For this we need to write one script in the "Record Producer" script section (refer below image).3. We just need to use the...
