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Forum Posts

Add Image to List collector

Hi, Does anyone know how to add an image to the list collector drop list? On my Cat item in the portal I have a list collector that shows the name of the software, I would like to have the image displayed next to the name. I have tried to add it thro...

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Matt25 by Tera Guru
  • 1360 Views
  • 5 replies
  • 2 helpfuls

CMDB- Need help in splitting name to get MAC address

Hi, for a certain class of devices in our Org the data has been updated manually such that the Name field contains MAC address for the device. A sample name value is abc000832c61d1c.domain.net where the 12 digit MAC address is between abc and .domain...

PrashanthS by Tera Expert
  • 421 Views
  • 1 replies
  • 0 helpfuls

Resolved! Take value from JSON payload and add it to choice variable

Hi,I am trying to fetch a value from the JSON payload and trying it to push it to a Selectbox variable as choices by using g_form,addOption but it's returing as [object] [object] or [Null] [    {        "self": "123",        "id": "456",        "desc...

Jake Adams by Tera Contributor
  • 1508 Views
  • 4 replies
  • 1 helpfuls

Resolved! adaptive authentication

Hello community,I have a Task to make spesfic user use API that I create in servicenow based on his IP.but for now I wana try at least to make it work with basic things1)I started by creating the IP filter criteria2) created the condition 3)created a...

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Resolved! ITOM topis and practice tasks

I am learning ITOM CMDB, Discovery, Service Mapping myself without attending any trainings. I have theory knowledge of all these topics but what to practice to get deeper understanding of these concepts. please suggest how to practice and what are th...

Restrict list choices based on multiple fields

Hey all,I've been trying to make this work for a day or so and can't get the results I'm looking for.It's simple to restrict the choices in a list field based on a dependent field. Category and Subcategory are already setup for this functionality, bu...

JB6 by Tera Contributor
  • 2877 Views
  • 11 replies
  • 0 helpfuls

Resolved! Knowledge Base Workflow Generating Unwanted Approvals

Good Afternoon,I am working on creating a Knowledge Base workflow for our Technology department. My task is to create a manager approval before the KB Owner unless that manager's title is VP or SVP. The manager approval is being triggered as intended...

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tiguin2798 by Tera Guru
  • 581 Views
  • 1 replies
  • 1 helpfuls

Saving fields on Custom Record Page in Configurable Workspace

We have created a custom tab that holds a page with a form. This form takes the parent information such as the table and sys_id but uses a different view which is the reason it was created.      When we try to change and save the fields in the custom...

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Daria6 by Mega Sage
  • 567 Views
  • 1 replies
  • 0 helpfuls

Passing sys_id into on demand script include

Okay. I am trying to add two reference qualifiers to two fields on a custom SN table. I wrote two on demand script includes using GlideQuery to obtain the sys_ids from those tables and push them into an array. I have confirmed using background script...

y-allen by Tera Contributor
  • 2239 Views
  • 6 replies
  • 2 helpfuls