We are using the CAB Workbench.We want to display the related list of "Affected CI's" as one of the tabs.The issue is, you cant add related lists to the CAB Workbench screen (only sections), so I created a new "Section", and added the "Affected CI's"...
We have a custom table(xyz) in which records are inserted based on some condition on incident table. The number of records inserted is dynamic based on certain policies.Now, I can move the incident to resolved state only if the assigned to person mar...
Hi,I have the field u_alon_test of type List with hard coded choices. Im trying to clear the choices using client script. I tried to use:g_form.clearOptions('u_alon_test');but its not working. How can I clear the choices from a List field?
Hi To All,I have created one sub workflow and flow and call boths from workflow Now I wanted to when sub workflow and flow is completed then RITM is closed .I am using set value for RITM closed But it is properly not working .In workflow flow is aut...
Hi,I'm very new to Configurable Workspaces but have managed to understand a few things regarding order and audiences. I honestly have a lot to learn about it and I believe my understanding of Views functioning in Workspaces is not correct.Here's my ...
Hello,We want to create KB Article of Wiki type can anyone please help me out on this i really no idea what is this /
I created a new read-only role which works fine. However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access to. I granted the role access under the global text search ...
Hi, I am trying to create a database view that will give me all the SLAs linked to Incidents, where the Incident doesn't have an Incident Task related to it. I am struggling trying to do this using a join. Does anyone have an idea how I can do t...
I am fairly new to scripting, so go easy. I suspect my problem is probably pretty trivial. I am taking my first pass at creating a UI macro and running in to a problem with getting results from my GlideRecord query to show up when I add an info mess...
Hello - newbie to SN and coding here I've been given several examples of scripts to use, but I have one situation where I need the following to happen:Example: Customer's main office is Frankfurt, but is traveling to Berlin. Customer is requesting...
We have 3 record producers [on incident table] whose purpose is to show kb articles to users using contextual search feature.But, somehow users are ordering that item from service portal using 'Submit' button which they are able to see. We want to hi...
Dear Expert I have a requirement to move the change state from scheduled to New if user click on the button "Revert to New" and change state will move to new and whatever impacted service was there previously in the change ticket will removed from th...
Hello All,We're currently in the process of developing the portal. We've implemented an onchange catalog client script and are attempting to integrate a progress bar. However, we haven't been successful in achieving this yet. Below, you'll find the c...
Hi Team,The code written below is not working for non admin users.FromScript include from a custom table getting sys id values of a list fieldIn Client Scriptbased on the condition if list field in the custom filed - setting one filterif list field c...
Hi All, I want to cancel all the running flow from the specific record using a script. 1. I want to get all the running flows from the specific record (dynamicaly)2. Then I want to cancel all of them using script (Ex : Business rule or script includ...