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CMDB Identification and Reconciliation

Hello Experts,I have two data sources for the Reconciliation rule SG-Work and import set SG-work has priority 100 and import set has priority 200.I have configured the reconciliation rule for all attributes.I am trying to update the serial number usi...

Mark Wood by Tera Contributor
  • 1315 Views
  • 7 replies
  • 0 helpfuls

How to Update System Theme with Next Experience

Hi Everyone, We just upgraded to Washington and when we use the polaris experience (set true at glide.ui.polaris.experience) the themes we previously used are gone. This is our test instance so we need the color them changed to the orange themes.(sys...

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Gemma4 by Mega Sage
  • 1166 Views
  • 7 replies
  • 0 helpfuls

Resolved! array.includes() always return false

Hi Guys, I am having troubles with following function, which is checking whether user is member of a group and should also prevent looping (check is done elsewhere). Right after I call a function, I am adding userID to array of "checkedManagers", but...

Resolved! Create Ticket in Freshdesk from ServiceNow via API

Hi All I am stuck and do not know further what todo,   I am trying to create a Freshdesk ticket with Attachment via API on Servicenow. I am using REST API and I was able to create the ticket but without an Attachment. What I need is to have the attac...

Elias11 by Giga Expert
  • 3998 Views
  • 7 replies
  • 0 helpfuls

about widget client script

I am using widget to create request button in record producer.but when commit the data ,I tried to use g_form.submit. but it seems nothing got committed.ps: I got the g_form object by using 「var g_form = $scope.page.g_form;」 

jieLian123 by Tera Expert
  • 542 Views
  • 5 replies
  • 0 helpfuls

Resolved! Service Catalog :

Hi Developers, I have created a Catalog Item and workflow with a single catalog task. when the catalog task state is "Closed Incomplete" then the request item state is in "closed complete". but it should be "Closed incomplete".and same for the reques...

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