Back date sys_created_on in import set
Is there a way to back date the sys_created_on when importing records using an import set? I want to import several hundred incidents and have the Created date be a date in the past.
Forum Posts
Cancel a case from customer service portal
Hi All, Is it possible for a customer to cancel a case from customer service portal as part of a OOB functionality? Thanks in advance.
Resolved! Example for business rule script to fire event sys_journal_field for specific table
Hey,I have a busineness rule to fire event on insert to sys_journal_field that looks like this: (function executeRule(current, previous /*null when async*/) { if (current.getTableName() == 'sys_journal_field' && current.operation() === 'insert') ...
Resolved! Record producer not submitted for non logged user
I have been several posts on this topic, and I have tried the suggestions but still cannot seem to make a record producer public. I would like users to be able to submit the record producer via a Service Now Portal without logging in. I have:-1.Adde...
Resolved! Servicenow Developer
Hello Everyone,I have started my Servicenow journey and in my first step I have completed my CSA certification few days back I have found my interest in going ahead in ITAM based on my research so far but i'm not limited to ITAM only.I would like som...
How to get value from g:ui_reference and pass to script include parameter.
Hello Team, I have a requirement to show all level child categories of selected knowledge base from the UI page. There is a script include to show all child categories. But now I need to pass the Knowledge base selected in the UI page to load the chi...
What will happen to the exam scheduled post the voucher expired?
Hello Guys! I have CAD voucher which will expired this month end, but using that voucher I have scheduled exam in month of June, will I be able to attempt the exam if voucher is expired? Also, If I haven't attempt the exam but used the voucher for re...
Can we increase the fields label length it's restrict max length of the label upto 80 ?
Hi Community, Can we increase the fields label length it's restrict max length of the label up to 80? Thanks,Srinivasu
Approval email notification not received to particular user
Hi, THe user has required access to approve request\request item and i have verified that primary email associated with the user profile. but that particular user complained that he didnt receive email notification from servicenow. i have verified th...
Assignment Rule scripting for assigning to a person and a group for a particular item
Hi,I have an Assignment Rule that assigns different items to an Assignment Group. If one of those items is a particular one, I need not only to assign it to a group, but to a person within that group. I could just make a new Assignment Rule for that ...
Resolved! How to determine country of logged in user
Hi,I've a custom field named as u_country (type is choice ) which contain values for two countries. As an user login, i want to get the value of the current user's country from the custom field. I've tried include script as below but it return null...
Script Include not returning correctly for UI Action condition field
I am struggling to use a script include to control my UI Action's condition field. I am using this script include:var riskRetireUiActionCondition = Class.create();riskRetireUiActionCondition.prototype = {initialize: function() {},getCondition: functi...
Handling “None” Choice in Catalog Item Select Box Variable
Hello everyone,I’m working with a catalog item that includes a select box type variable. Unfortunately, this variable does not have a “None” choice(requester dont want to include None as a choice on catalog items but they need it on Native UI). Howev...
I want to modify and resubmit the order on portal, after the it got rejected by the approver.
We have a requirement, when if someone order an item using service portal and it got rejected by the Approver, then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same.However, ...
Calling an Email Client Template in UI Action
Hello! Very new to developing in ServiceNow and just had a quick question. I am trying to create a UI Action on a form that has an Email Client Template pop up when clicking on an 'Email' button. I created the Email Client Template already but unsur...
