Resolved! Task summarization
I am not getting the summarization, is there any plugin i neeed to install?
Forum Posts
Parsing the excel file and adding records thorugh flow designer
Hi All, I have one excel file which will be attached to a RITM, I have to parse it and add data into one custom table row by row.I have created one script include to return the valid data and consolidated errors and pasting them in RITM worknotes.var...
Need advice, Background script works fine in test but does not return results in production.
Hi, I am trying to run the script below in my production environment, however, once the Running Transaction window closes, there are no results, and no link to the 'script execution history and recovery', just a blank window. In the lower environment...
Need help regarding fetching the topic name before switching to it.
I have a scenario where I need to find the Prediction Confidence of the VA Topic Predicted by NLU before switching to it.How can I accomplish this?Steps I tried:vaVars.global_search_text = strPrompt;vaSystem.topicDiscovery();Then Glide record based o...
About copy employee center
Hello everyone.I tried to copy esc, but I found that the widget of the catalog item is not consistent with the widget used by the catalog item of esc. How can I modify it?copy esc:esc:
How to Delete the attachments of requested items that are closed after 14 business days.
How to delete the attachments of requested items that are closed after 14 business days which excludes weekends (saturday and sunday) and office holidays in cmn_Schedule table and the RITM closed on holidays on next working days servicenow.
After Business Rule Not Updating Records
I need an after business rule to trigger on the sc_req_item table to glide over to another table and update a value on that table.I've gone through the code a few times, tried a few different solutions but nothing seems to be successful in getting th...
Redirct in a client script
function onLoad() { if (g_form.isNewRecord()) { if (confirm('This request is for a Manual submission ,Please confirm you would like to proceed')) { return true; } else { return false; ...
Created two different notifications one same custom table but triggering one notification
In custom table created two different conditions notification when record is inserted or updated but notification triggering only one Both notifications are same except location.
Resolved! UI page processing script
Version: Madrid Scoped Application Hi all, I am facing an issue to redirect the URL back to the form from the UI page. I have a UI page that displays pop up with some fields. After the user successfully submits the pop up with the information user cl...
Resolved! Record producer script shows sys_id instead of name of variable
I created current.short_description = 'Outage reported at' + producer.at_what_location_is_this_outage_occurring + producer.caller_id; When I submit the record producer but it populates the sys id instead of the value. Both of the producer fields are ...
Discovery - OID for serial number is not populating to the serial number field
I'm running discovery on a Fortinet AP FAP-431F. I loaded the MiB file into ServiceNow and ran a Discovery schedule using SNMP only behavior. This device came back as "Active, couldn't classify" I dug into the payload and grabbed the SnmpObjectID O...
Updating List Fields
I have two list fields that I would like to keep in sync. Each time a user updates the "u_sod_tasks" field on the "u_security_profiles" table, I want the "u_security_profiles" field updated on the "u_sod_tasks" table. I have played around with a fe...
Resolved! onSubmit catalog client script not submitting in Service Portal
Hello, I'm having issues with my onSubmit catalog client scripts. I creates 2 scripts that will check if urgency or impact is selected, it will stop the submit. After changing and trying to submit, it does nothing when i try to submit. Here is one of...
Resolved! Instance security center and Security Center difference??
HiWe recently moved to Washington and I was curious if anyone could help me understand the difference in ServiceNow Security Center and Instance Security Center? I found the definitions below but not sure I understand the differences. In addition, no...
