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Resolved! Track RITM count submitted on a particular catalog item

Hello, I have been struggling to develop a script that will give me the total RITM count where the user has been the "who is this request for" for a replacement card. Then, I need to store that count into a variable (Replacement Card Count) that is n...

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Recent search is not populating search results

When we are in Tokyo , up on searching we see the search results like below in sp_log table but after migrating to Vancouver , It is not setting the values in sp_log table , where do i nee to check first ?I validated our Portal search widget  from To...

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Help pulling info from Reference Field on Record Producer

Hello, I have a record producer where the individual chooses an event to participate in on a reference field. Let's just say this field is "Event_Interested_In" which is mapped to the custom table "u_events". As they fill out the form I would like to...

Nic Omaha by Tera Guru
  • 612 Views
  • 1 replies
  • 0 helpfuls

Field Decoration for Multi Line fields

Hi All,I need to add field decoration for a multi line field to invoke an UI Macro. I know it doesn't work with Dictionary Attributes since its an multi line field. Any other way to achieve this.Actual requirement is, I have a multi line field (Field...

Automatically close a ticket

Hi there!I have enabled to automatically close my ticket once all activities are closed. All child cases have been closed but the main ticket it is still open. Do you know how long it takes? Is this autto-close happening immediately after all child c...

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BDLEONG by Tera Contributor
  • 2043 Views
  • 4 replies
  • 0 helpfuls

How to show popup message in workflow

Hi All, I had a requirement o validate a field in RITM eg.Product owner.There are 3 level of approvalsManager,Product Owner and VP If the Product owner is empty then don't allow to the next level of approval and show a popup message that "Need Produc...

Community Alums by Community Alums  
  • 516 Views
  • 2 replies
  • 0 helpfuls

Display message in kb_view for retired articles

 When a user tries to find a retired knowledge article using global search, the retired article still displays in the knowledge homepage.  If a user somehow gets to this page either through saved bookmark or link , and if the article is retired, I wo...

gnewuser by Tera Contributor
  • 1365 Views
  • 5 replies
  • 2 helpfuls