hello everyone,I have the following error after my release, this error caused the sys_id field of u_hawkeye_test_result_metric not to be created successfully, is there a way to solve this error?
Hi All I'm hoping someone can help me figure out what i'm doing wrong the the HTML Sanitizer config. I need to blacklist some html elements (e.g. "form", "button", "input", "textarea", etc) so you cant enter them into a HTML variable on the service p...
Hello Everyone. My goal here is to: Create a report that reports all tickets created by, updated by, resolved by, or assigned by anyone in the service desk (SD). In other words any tickets touched by the service desk agents are billable tickets. I...
I have a Flow that triggers from a Catalog Item. The first action is to get the variables, which is successful. One of the variables is to provide a list of Users. When I use a For Each loop to process the User records, nothing happens. Reviewing...
Hey Guys, We have requirement to convert requests to incidents using UI action. So, I am good with developing a UI Action. But, when user click UI action, A dialog box should pop up asking user to enter comments/reason and then after clicking "Ok", t...
Hi Team, We are using GlideSysAttachment.write Api to attache the attachment to the ticket. It is working in all the cases but failing to handel "application/octet-stream" type. APIvar att = new GlideSysAttachment();var result = att.write(gr, attach...
Hello,I'm trying to understand a behavior abour the Global search and Hope someone can help me. We have a user who doesn't have the itil role but instead has the business_stakeholder that allows to have a read only access to all ITSM related tickets ...
Hi All.To restrict articles to users in Virtual Agent chat we need to add condition to Value filed cxs_res_context_config_prop table. Under table 'cxs_context_config' we have a record andif we open it we have a record under Resource Configurations (...
That changes comes under 'Typeahead Search' widget and also trying to save the changes but it not get saved.
Hi all! I have a OnSubmit Catalog client script that applies to a Variable Set. The type of the catalog client script is Service Portal / Mobile. I need to get the value of a field from the parent form but this line of code is not working. Any idea ...
Hello,I created a page in Service Portal with custom widget which retrieve aggregate information in different tables. This widgets can be pie charts or tables.I need to create a button that replicates these widgets in an excel sheet.Has anyone ever d...
I want to create a flow that runs ever two weeks. Fortnightly isn't currently an option. So I figured I'd go for every 14 days. However I've no idea when the flow will first trigger. Does anyone know how that works? When the first execution will be? ...
Hi all I have a choice field with choices only in English. When I change the language to French for example, the choices disappear, but I want them to stay on the form. why this is happening?
Hello all, I have a requirement to amend the Source Request UI Page to default the Destination Stockroom to a value collected earlier when the request was raised. But, I've realised, the UI Page $source_request is not visible, let alone editable. Is ...
Hi ServiceNow family,Can anyone please tell me how I can execute one action in a single go on list view through "Action on selected rows", so that all records get updated in one go.
