Hi All, We are preparing for an upgrade and I have to clone Prod to Test. Unfortunately, the initial implementation is not documented well. Too many unknowns. What steps should I take to prevent integrations from breaking? I am trying to figure out ...
How can I take care of this requirement for a drop down? I have to create a dropdown menu with fixed choices, but the last choice has to be an other option. Other (allow to fill in if Other is selected) Text field is displayed to collect other from u...
We have one on load client scrfipt that shows the VIP icon before "caller" field if user is VIP but when we created the same script as on load on because field "requested for" is read only then this script not working and not showing icon, please sug...
There was some discussion at the user conference regarding Service-now.com integration(s) with an Avaya telephone switch. Anyone done anything in this area? Care to share what and how? What is the practical value for IT operations (i.e., Is it worth ...
Hi all, I need to create an ACL to allow users with particular roles to access the existing import set table while loading upload sheet. When we go to load data, if I select the existing import set table, in the dropdodro selection, only users with I...
Hi, I'm using a JS Include in my portal theme but I'm getting this error: Uncaught SyntaxError: Cannot use import statement outside a module Does anyone know how we can fix this error? Thanks,Asim
Hi, I need a checkbox and string field, when checkbox is checked, only string field value should be displayed not the label. Is there a way to hide the label alone? I need this field value to be populated in report as well. So I don't want to use UI...
Hi All,I have to create a record producer where I need to auto populate location fields(reference type) on selecting the sales order which is type list collector from the ast_contract table .I have tried using below configuration for table: cmn_locat...
Hi i need to hide the "preview record" icon from a reference field that's extended from the task table. I was able to hide the icon on other fields on the form due to them being on a table of their own. how do I do this for a field that is inherited...
Hello, I am creating a Guided setup for a custom app. And I would like to add a Skip option to some tasks, like it is on the OOB ones. There seems to be a "Skippable" field on the Help Guidance Step [help_guidance_step] table, which by default is set...
Dear community,I once again require your precious knowledge to help me solve this mystery! I am currently working with a flow, and on update of a particular field (Stage), I can view duplicate choices to select. Interestingly enough, they do have dif...
I am trying to use this API resource to create some CIs through a scripted REST endpoint, but there are two issues. When I send CI properties for a firewall and one of its interfaces, both CIs are created, but the manufacturer field of the firewall ...
Hi All. Is there a way to stop additional comments been created in the activity stream on incidents when files are attached?
Hi everyone,I have a requirement that upon submission of an order guide request in the SP, the Request Page summary is displayed and needs modified (below screenshot-sc_order_status)How do I add a column next to item to display request_name variable?...
Dear Team,I am a bit new to creating such a role.As an admin user, I want the ability to assign another ITIL user an "assignment group manager" role that allows the ITIL user the ability to add/remove group members, assign another manager, set the ty...
