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Resolved! Help getting catalog item to submit after modal button selected

So I have a catalog item that when the requestor clicks on the Submit button a modal pops up with some terms and conditions, then if they don't agree the item doesn't get submitted and if they do agree it is submitted (well at least it should be) So ...

Moedeb by Tera Guru
  • 2034 Views
  • 9 replies
  • 2 helpfuls

Changing the KB retire process

Good Afternoon all,  I have a requirement within the knowledge base module. Essentially for each category on a KB article, they require an approver. I have added a field on the kb_category table for category approvers and they receive the knowledge_m...

Luke James by Tera Contributor
  • 372 Views
  • 1 replies
  • 0 helpfuls

Resolved! onLoad client script to get current page's URL

Hi,Im trying to get the current page's URL using variables set onLoad client script but Im getting java script error when Im trying to create a Request from the portal and Im not getting alert. How can the current page's URL using client script witho...

Alon Grod by Tera Expert
  • 3493 Views
  • 3 replies
  • 3 helpfuls

How to remove mailto when click mail icon on form

Hi everyone,On field type EmailI add a value to field email and click to mail icon, it's open a new email and send to email address has addedI want to disable send mail when click the email icon.How to config it.Thank you very much. 

DaiNT21_0-1701593839282.png
DaiNT21 by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Criteria VS User Criteria

What is "HR Criteria" and what exactly is the difference between "HR Criteria" and "User Criteria"?

G24 by Kilo Sage
  • 5978 Views
  • 1 replies
  • 12 helpfuls

Resolved! SC Catalog Item not showing up on my Service Portal?

When trying to put the SC Catalog Item widget into my Service Portal, it tells me "You are either not authorized or record is not valid." & does not let me select a SC Item. I want to input a Record Producer in my Service Portal and believe this is t...

Screenshot 2023-12-03 at 8.33.15 AM.png

Link between a record producer and catalog item

Hi ,  I have a record producer for creating a vendor and i have a catalog item for gathering information of that vendor .There is a scenario and i want help as how can i achieve them : As user x submit a request for vendor y in a custom table vendor ...

Jaya9 by Tera Contributor
  • 1301 Views
  • 5 replies
  • 0 helpfuls

OnBefore Script import_set undefined

Hey Everyone, I am working on a VI integration and am having issues with setting up the OnBefore execution script in the transformation mapping. Here is a copy of the script and the error. Any help would be appreciated!  (function runTransformScript(...

How can i update RITM Variables using scripted rest API.

HI All,I have a catalog item in that i using 10 variables to create the RITM.  using scripted rest api i am trying to update variables in RITM but not workingbelow is the example data i am passing in json{"short_description":"test","variables":{     ...

Rama26 by Tera Contributor
  • 1579 Views
  • 4 replies
  • 1 helpfuls

how to pass the parameter value of script include from workflow

Hi All, I have the below script include and I use it from a catalog client script where I was able to pass a variable field value as parameter from client side.I was thinking to re-use the same Script Include for another purpose which I need to use f...

DB1 by Tera Contributor
  • 3011 Views
  • 7 replies
  • 1 helpfuls