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Forum Posts

Show form when card is moved in VTB automatically.

Hello, Is it possible to automatically show the form of an item on the VTB when the card is moved to a particular lane? For example, in a PDI, I've created a test board.  If you click on the item number, the form appears to modify.What I would like i...

TerryC03_1-1701661767510.png TerryC03_2-1701661844743.png
TerryC03 by Tera Guru
  • 258 Views
  • 2 replies
  • 0 helpfuls

Update Closed incidents

Hi, I am aware that updating closed incident is not a best ITIL practice.  But If I want to allow the end users/engineers to update their closed incidents what are all the configurations (ACL, business rules etc..) that I need to deactivate/modify an...

Jake Adams by Tera Contributor
  • 1336 Views
  • 4 replies
  • 2 helpfuls

GlideRecord getting the right value

Hi, I have issue with the script below where: 1. The Actual Start and Actual End return value is on GMT +0. I have tried getDisplayValue and it's only works with gs_print and it doesn works if I used g_form.setValue. How do I resolve this display val...

khairilar by Tera Contributor
  • 527 Views
  • 4 replies
  • 0 helpfuls

Resolved! Help getting catalog item to submit after modal button selected

So I have a catalog item that when the requestor clicks on the Submit button a modal pops up with some terms and conditions, then if they don't agree the item doesn't get submitted and if they do agree it is submitted (well at least it should be) So ...

Moedeb by Tera Guru
  • 2037 Views
  • 9 replies
  • 2 helpfuls

Changing the KB retire process

Good Afternoon all,  I have a requirement within the knowledge base module. Essentially for each category on a KB article, they require an approver. I have added a field on the kb_category table for category approvers and they receive the knowledge_m...

Luke James by Tera Contributor
  • 373 Views
  • 1 replies
  • 0 helpfuls

Resolved! onLoad client script to get current page's URL

Hi,Im trying to get the current page's URL using variables set onLoad client script but Im getting java script error when Im trying to create a Request from the portal and Im not getting alert. How can the current page's URL using client script witho...

Alon Grod by Tera Expert
  • 3493 Views
  • 3 replies
  • 3 helpfuls

How to remove mailto when click mail icon on form

Hi everyone,On field type EmailI add a value to field email and click to mail icon, it's open a new email and send to email address has addedI want to disable send mail when click the email icon.How to config it.Thank you very much. 

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DaiNT21 by Tera Contributor
  • 350 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Criteria VS User Criteria

What is "HR Criteria" and what exactly is the difference between "HR Criteria" and "User Criteria"?

G24 by Kilo Sage
  • 5982 Views
  • 1 replies
  • 12 helpfuls