Hi,A Script include and a reference record that can be used to customize the transitions between different SLA states?a) Taskb) SLA Conditions and Script Includec) Knowledge Instant Publishd) Application Scoping Can you please let me know the answer ...
Hello folks, Setup: We have configured a Record Generator for our custom application with Process Definition and a new View that needs to show basic fields required. Issue: On trying to create a new record from Workspace, the playbook shows the r...
I'm trying to create a UI action which works on list action and logic I'm trying to build is on click of UI action 'Mark for quarantine' on asset from list should mark the status to 'quarantine'(custom status in our environment). In order to do that ...
Hello,i need help please When a fault is opened by a VIP user (a parameter to be defined by the users) the priority will automatically be set to "1 - critical" and there will be an indication on the fault in red.thaks!
I would appreciate help how do I do it when the user is a VIP type, then right away the priority will be set to "1 - critical" and in addition there will be an indication of the fault in red both together automatically, thanks!
Hi everyone, I have a queston. How you would achieve that requirement? Given: An Agent of the Incident want to change the assignment group to 2nd Level Support but there need to be a logic that the assignmend group should set the assignmend group aut...
I am trying to follow the instruction on the link, try to set up a project by using ui-component. I successfully add the extension: ui-component, but when I run this command in a empty folder: snc ui-component project --name @myorg/hello-world --scop...
The cancellation button in the portal will be see and available to the user only if the fault status is "new".The status will change to "cancelled" and the closing code will be canceled by the customer please help
can someone suggest onchange client script to alert when additional comment added to incident where "requested for" user is external. there is a field available in user table with name notification type which contains external user and internal user ...
My developer instance is offline for last 4 days. Anyone can help me. Thanks.
I've currently got the following Workspace setup: I've also got a separate dashboard which contains the following PA Widget: However, I can't find a way of adding this PA widget into my Workspace. I was just wondering if somebody could confirm if th...
I have a developed a catalog item in a scope but I want the item to be available in portal to all user. similiar to the catalog item created in the global scope.
Hi All,in the OOB we can create one Epic from Demand,But there is a business use case stating single Demand can be mapped to multiple Epics, Do we have any alternate solutions without impacting the OOB business logic?Thanks in advance for your help a...
Hi community, I noticed the weird behaviour in the form view of the record. So I have one existing custom table called "Device" in the scoped app, the app is linked with the git repo. I have added below new fields in Device table:1. Device ID2. Devi...
In which case we require "HI"?
