I have been using this script for over a year and it has recently stopped working for adding people that were cced or bcced to the watchlist. Here is my code: var wList = current.watch_list;var gList = current.u_group_watch_list;var rarray = email.r...
Hello everyone, I'm running into an issue with a script I've whipped up and was needing some help. We are trying to automate a system that will take duplicate users, check which user has less incidents/tasks, trigger a workflow to move those incident...
Hello, On our Service Portal header menu, there is a link for My Requests. It shows both Requests and Incidents. Is there a way to show the RITMs instead of the Requests? I changed that label to "My Tickets" as you will see below.
Hi everyone, when creating a Service Portal, the URL suffix doesn't allow the use of an hyphen (-), it automatically replaces it with an underscore. Is there a configuration somewhere, where I could allow the use of hyphens in the URL suffix of a Ser...
I have created a custom bar chart widget using angular and chartjs libraries based on the recommendation in the following post. https://www.servicenow.com/community/developer-forum/what-is-the-recommended-way-to-display-simple-line-and-bar/m-p/223695...
Hi Team, i am working on a requirement and when i am trying to fetch the parent information i am not able to get the parent.issue: Table A has reference to Table B and Table B has reference to Table C but Table C does not have any relation with tabl...
Im trying to open a new Tab if condition is met, the problem is that Im being redirect to a new page and I see page inside a page Outcome (two pages of SOW inside each other, instead of just one window):
Hello all,I'm preparing to update our instances with updated x509 certificates for the first time; please bear with me.From my understanding I need to get a new x509 certificate in ServiceNow. What is the process for getting a new certificate and do ...
How can I satisfy the following requirement ?As an itil user, I'd like to be able to share the reports I created in ServiceNow with any "user" or "group" I choose, but the users I shared the reports should NOT be able to delete/edit/ or re-share my r...
How can I update the "Propose Major Case" pop-up window on the Case form, to add new fields and logic?See attachment
Hi,in which Table i can find the JS Script which is loaded with: ScriptLoader.getScripts I want know which exactly will be scanned and how we can add some rules.
Hi All,I am using Index of with string and its not working. Please find the sample script below. when i tested i am only getting the If validation and else if is not working. please let me know if any changes has to done.Note : filed name is same f...
We are integrating Voice and Amazon Connect and in the internal UI we get the pop of the interaction when the call comes in, but on the workspace inbox it seems to be attempting to open a chat record rather than the interaction record. Is anyone usin...
Hi , I have following requirement for outbound integration. We have ABC Record producer ,details - Multi row variable setthe below are variables under multi row variable setRequestor, Department, Hiring Date We need to send the Data of multi row var...
Hello, can you help me why this simple script include doesn't work? Name: FIG_update_commentsApplication: GlobalAccesible from: All application scopes Script: var FIG_update_comments = Class.create();FIG_update_comments.prototype = Object.extendsObje...
