I am working on the ITSM simulator for Madrid version in the Now Learning portal and am having a problem solving this. I have gone to the "Create Emergency Change" UI action for the Incident (incident) table, but cannot figure out how to get the corr...
HI All,I want to use the "Engagement Messenger" on my customer site I want your help regarding User authentication.In the site of the customer, the contacts are login in with a local user and password. My question is what is the best way to authentic...
Hi,Can you please help me with the answer and explanation of one line? RegardsSuman P.
I have created a link button under every knowledge article footer in esc. It should create an incident by updating the incident short description from which the knowledge article incident was created.*What type of link I should paste ?*I pasted crea...
Hello, There is link and underline for number in the 1st column but not in the 2nd column. Is it because of view rule? How to get link and underline in the 2nd column as well? Any help is greatly appreciated.
Hi! In our sys_user table, we have some entries of first and last names that are all in capital letters. Example: "John DOE" or "JOHN Doe" or "JOHN DOE" I know that I can use the toLowerCase and toUpperCase string manipulations, but first I want to b...
Hello Community,I need a background script to query the ACLs which doesn't have any condition, script or Roles. I got my script working for Conditions and Script but roles part I'm unable to find a way. Did anyone did this already?
I have an action in which i'm using a connection alias for SOAP step. When i test SOAP step, it is throwing error - Request not sent to URI: socket is closed. But when i manually define connection inline and test, it works. The issue comes when i us...
I'm building a scoped app. The main table is extended from Task.I have a custom Lookup table that has three columns: Program, Subsection, TestOn the main table, I have three reference fields, one for each column. I want to be able to choose the Pro...
I created a dashboard on the home page in an experience and decided to duplicate it to save from rebuilding everything. When I click into the duplicated variant and make a change, that change reflects in the original Variant and vice-versa. It seems ...
Don't really know what else to say All the documentation says the run order field should be there. I am in advanced view:
In the platform on a RITM record, you can add additional approvers via the related list 'Approvers'. In the Service Operations Workspace, I do not see this same functionality. Is there a way to add this?
Hi all, We have a below field which refers to a given table when we click on the magnifying glass, it opens the list layout in a pop up of the referred to table The dictionary entry of the 'Patch window duration' field is as below. we see that the di...
I've written a script that will part of a Mail Script. My goal is to get all of the application names in the cmdb_ci_business_app table where the specific user is the Business Owner (owned_by) on that application. For example, in my cmdb_ci_business_...
Hi All and @Ankur Bawiskar ,Can anyone please help us on the below requirement issue.1. On Incident table when we place the ticket On Hold and on hold reason is "Awaiting caller, Awaiting Evidence, or Awaiting vendor" we need to populate the future d...
