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export and import an app

I have a free developer instance and a vendor instance. I want to export my app in XML format from the free dev instance into the vendor instance. I wanna review and make changes to the application from the vendor instance and then export it back to ...

RudranshD by • Mega Explorer
  • 834 Views
  • 2 replies
  • 0 helpfuls

Modify workflow

Hi,Please assist to modify existing workflow Default SLA Workflow      ** For the “Create Event, Notify Assignee” step after 50% SLA wait.  Update Parameter 1 logic.  If assigned_to is not empty, parm 1 is assigned_to.  If assigned_to is empty, parm ...

Deepa12 by • Tera Contributor
  • 838 Views
  • 2 replies
  • 2 helpfuls

Resolved! Clickable records on a List field in the Workspace?

Hi,Just want to confirm is it possible to make clickable reference records on glide_list type field on the Workspace? As far as I checked there is no option to make it work, and it's work only in classic UI.  

Screenshot 2026-02-27 104817.png
miro2 by • Mega Sage
  • 1000 Views
  • 1 replies
  • 1 helpfuls

unable to click hyperlink inside preview email using ATF

I'm creating a new incident record using ATF and then changing the assignment group to Network group after opening the email notification triggering for changing of group and preview the email but when trying to click on hyperlink in the email using ...

bollu3 by • Tera Contributor
  • 565 Views
  • 1 replies
  • 0 helpfuls

IntegrationHUB ETL - Inserting device serial number on update

We have done an integration with thin client system with the help of IntegrationHub ETL.All working well  but every day a new serial number is getting added to the Serial number table. We can see over 100 serial number (Same) under the related tab "s...

GB14 by • Kilo Patron
  • 1395 Views
  • 3 replies
  • 0 helpfuls

Question for CMDB

HelloI have these 2 questions from practice exam for CIS- Data foundation. How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with Cls in the CMDB?A. Data Quality Business RuleB. CMDB WorkspaceC. Data Qual...

SnowDevOps by • Giga Guru
  • 3280 Views
  • 3 replies
  • 2 helpfuls

Resolved! Activity Stream not created

Hi,When I update a field through an After Update Business Rule, the changed value is not appearing in the activity stream.However, when I update the same field manually, the change is reflected in the activity stream as expected.

armanoj by • Mega Sage
  • 1373 Views
  • 3 replies
  • 2 helpfuls