Hello,In Service Now I have created templates for two tables, Incident and Service Request for use by our Service Desk.I am unable to view these templates on either forms as if I haven't created them, when I toggle templates it states 'No templates a...
Hello, I have a request from the stakeholder if it is possible to set collapse all post or expand all post permanently based on end user preference. ie. User selects expand all post option. Then this option will also inherit on newly opened tabs. So...
Hi all, Please could someone advise why the below is giving me undefined as an answer? Does the glideschedule subtract method no longer exist? If so can anyone help me with an alternative approach? var startDate = new GlideDateTime('2024-01-02');var ...
Hi Team, Whenever resolution email is send for HR case and the user reacts to it in outlook , its again reopening the case. How we can avoid this action.
Hi All, I am currently working on the CDMS-Visa integration and have successfully created Customers, Cards, and Transactions using the third-party service provider application (Atelio by FIS), and imported these details into ServiceNow through Atelio...
Hi ServiceNow Community,We are tasked with creating a comprehensive report that lists all our Business Processes, which are stored in the cmdb_ci_business_process table. This report should also include the associated Business Continuity Plan (BCP) fr...
I am not seeing any kind of open in filter list when I search plugin
1. Which knowledge feedback option CANNOT be disabled at the knowledge base level?A. FlaggingB. Marking as helpfulC. RatingD. CommentingE. All of them can be disabledQuestion 2When a flow is triggered using particular methods, roles defined in the fl...
I'm creating a Record Producer that should be accessible only to the user Abel Tuter. Even the admin should not be able to access it. How can I achieve this?
The "New" UI Action is available on Policy Exception Related list on Issue, but it will only appears when any Control/Risk is attached to that Issue. I want the "New" UI Action irrespective of any Control/Risk.
Hi All, We have a resource that has zero business analysis skills. So, what is happening... A template is filled out by the Requester (who has no training on ServiceNow). All the info from the template is copy/pasted into a RITM, then ServiceNow deve...
Dear Team,Need your urgent help on SMS Notifications with ServiceNow. Currently, we are having "email-to-text" functionality, which is getting handed by AT & T. and AT&T will discontinue support for its email-to-text interface. So, we are looking for...
In the incident form, under the related list, when I open the "Affected CI" related list, it displays the records in a pop-up window. I would like to update the filter condition here because the current view includes records that have been retired. H...
Hello, I am trying to configure a major incident playbook.There are two OOB playbooks and I am working with the "major incident process". The goal is to have a communication activity BUT i am trying to see if there is a way to only show one communica...
Hi All, There is a requirement, where I need to create a UI Action in computer table form which when clicked should show the list of devices from computer table itself which are allocated to the user who is selected in assigned to field in a popup wi...
