Forum Posts
Configure AI search in portal to support multiple languages while searching catalog items
Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...
SOM OOB Functionality is not working
Hello all,I was able to connect between Products offering catalog to his categories to their products offering. The problem is that when i create a new Opportunity, and i want to add Products using the Catalog Tab, when I click on the ‘Add’ button no...
Can you run an ATF test case with multiple values?
For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...
How to unzip the catalog attachment
Hi All, I am getting a zip file from the user in the catalog we have to unzip that file and read the inner files and combined those files then do the data validation on that. Can anyone help me to know how to unzip the zip file at catalog level
Sidebar discussion in workspace
Hi Team, Is there any way to restrict visibility of sidebar discussion in activity stream for opened for user. It must be available for agents, but if user with native role if they search the case, if shouldn't see it and join discussion.
Resolved! add drop down menu to widget
Hello. i need to add one of my dropbox to a widget, can i do this in html? Where i get the dropbox from backend and display it in the widget? dropbox name u_choice_3
Cant find the view i need to edit
Hello.I have a view in backend where i have all the fields i want, but when i go into the form on our portal the field i need is not there. I gone over all the views on the form and none of them are the correct one that is displayed in our portal to ...
Micro Habits for Big Impact
Hello,Discover how small, consistent actions—like mindful breathing, daily journaling, or 5-minute workouts—can lead to lasting personal growth and productivity gains over time.Best Regards,Delia Guzman
TRUE/FALSE box be mandatory
How can i make this true/false mandatory?i tried to edit it but there was no options for it.
Third party chatbot integration with ServiceNow
As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...
Resolved! Unable to Start Virtual Agent Conversation While Impersonating a User
Hi, I’m currently unable to start a conversation through the Virtual Agent while impersonating another user. A popup appears when I attempt to open the Virtual Agent — please find the attached image for reference. Could you please look into this iss...
Resolved! Hide a specific field from Incident, problem, change, Service Portal,
I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?
Resolved! How to remove Ok/Cancel button in DatePicker?
Hi, I cannot find a way to remove "Cancel" and "Ok" buttons from my form Datepicker.I see that in UI Builder component it is possible to remove those by deselecting "Show default footer actions":But when editing form datepicker in FormBuilder I do no...
Resolved! Script to get active transactions from all nodes to identify long-running transactions
'Active Transactions (all nodes)' dynamically creates a list of transactions from all nodes. Every time you hit refresh, the same thread will get a new sys_id. With this in mind, I want a script that will identify long-running transactions to alert...
