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Universal Request to incident

When I convert Universal request to Incident , I would like to close the Universal Request when the incident is created. I created a business rule on after insert on incident, and set the state as  current.universal_request.state = 7; current is inci...

gnewuser by Tera Contributor
  • 798 Views
  • 4 replies
  • 1 helpfuls

Workspace themes

Hi Team, How to change the workspace header and left panel colors? Kindly guide.OOB ui builder, branding and themes are read only.

preethigovi by Tera Contributor
  • 491 Views
  • 4 replies
  • 0 helpfuls

Configure function field on report

 I have a report on metric_instance table. I want to add a function field that will calculate the duration from the start field of type Date/Time to the current time at the moment. What should i write instead of ‘end’?I attached image 

Alon Grod by Tera Expert
  • 1663 Views
  • 16 replies
  • 2 helpfuls

Resolved! Branding and theming not selectable (read only)

I created my pages via UI Builder but I would like to change the default theme, which in my case is not Polaris but appears as "-", I send a screen for clarity.I have already tried to create custom themes via "sys_ux_theme" but in any case they are n...

AngeloLama by Tera Expert
  • 1558 Views
  • 11 replies
  • 2 helpfuls

Resolved! Searching for users with multiple skills

I have an interesting question. I am building a front end portal page that allows portal users to search for users with skills. I got how to handle if a user has one skill, but what about multiple? Lets just say you want to find someone who codes in ...

kcouvillon by Tera Contributor
  • 1069 Views
  • 6 replies
  • 1 helpfuls

call global event from scoped application

Hi, i want to call global event from scoped application.i am getting below error.Access to event 'global.****.incident.customer_complaint' from scope '***** - ESC' has been refused. The event is not defined.  

arjshubh by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Resolved! AI Agent for PDI

Hey All, I was trying to install AI Agent studio in my PDI but was unable to do that. Does anyone has any idea on this? I was trying to find the plugin 'Now Assist for IT Service Management (ITSM)' but it seems it can be only installed through studio...

anirban300 by Kilo Guru
  • 2719 Views
  • 10 replies
  • 9 helpfuls