Hello experts, I have created a custom action to get CI data from another tool using REST Message, I'm able to get the data and load into data source. and i have created Robust transform map using IntegrationHub ETL, Im able to create/Update CIs, how...
Greetings,I have business request to help clean up knowledge articles where a new version was published but the old version was not retired. The ask is to identify and retire the older versions. After doing some research, I'm thinking of taking the a...
Hi all, I have created a public record producer, but there is not records in reference, select box variables is work. Below are my steps, could anyone help me, thanks. Create public page and widget Create public role to avaiable for in record produce...
We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...
Problem/Background:I've become more and more used to Next Experience/Polaris, but I still can't get over the fact that the Watch field functionality is gone here - extremely frustrating. I really need this to be solved or an easy way to use the funct...
Hi I am working through the Service Bridge Implementer training and I am stuck.I cannot find the Provider I created in the Company field when trying to establish the Provider Connection. I created the Provider record in my provider instance.Am I mis...
I have a catalog item where I'm populating a list collector with values on selection of a checkbox. (Consider these are groups that the user is a part of). This part is working fine. Now, on change of the same checkbox, I want to populate a Multi Row...
Hi Team, I am working on a REST API integration with a third party application and while sending data from ServiceNow, I am unable to send the parameters in Request Body. Client is asking for to send data through Request Body: Following I have approa...
Hi everyone,I created a catalog item in the dev instance, upon submission it creates a RITM and moves onto creating a catalog task which is fine. But when I move the update set to test upon submission it is requesting for a Line manager approval. I w...
Hi there,I am trying to pull a report on Incident Metric table to find out the incident state durations.When an incident went through a state multiple times, there are multiple rows in the results which is expected.Is there a way to get only one row ...
Dear Experts, I have a flow with a Send Email action that sends emails to external users for approval or rejection of a request. Based on their response, I parse the reply body to identify specific keywords and trigger corresponding actions. To make ...
Hi Team, I have few CI's starts with the name 'EX' and those are getting inserted in the linux server but should go to custom class(u_other_server).I have written a Asynch BR, its working as expected, however the duplicates are getting created.For EX...
HI, I am trying to make entire policy form read only for grc document version table with a condition as if user has role security admin ,then he can edit fields on the form .If user is grc user then he cannot edit any field on the form.How can I achi...
Hi All, When I open Service Catalog -> Catalogs from backend, i could see the catalogs home page, if i click on service catalog, I couldn't see the catalog items. which configuration is restricting it? can anyone suggest? Thanks.
In my After Business Rule, I’ve written a script to fetch values from the fx_currency_instance table.When I run the same script in Background Script, it correctly logs:Currency map: {"field_1":"5796.5","field_2":"23186"}However, when I test it thro...
