My question is it's very hard finding Job Id's of different companies to get referral . so please does any one know where i can get all companies job id's in a single page. Ex: for Servicenow product based Company job id i have to search in serviceno...
I am trying to configure Agent Assist to CSM / FSM Configurable Workspace. So far I have done the following:1. Created a new record 2. Created a new record 3. Created a new record4. Updated the recordI am still not able to see agent assist in the wo...
Hello Community, I have created a notification on Incident. Currently it is sending only incident details. Now my requirement is: In the email body, along with incident information, I also want to display the related Problem number and Change Request...
in the URL field at a time allowed only 1 url what is the validation for this. and one more url's are dynamic not same very time.
Hello Experts, we have LDAP setup (NO MID Server)The users are well imported though without issue , but the 'Test Connection' is not successful. Anyway where I can see that users are being created and how. May be I am not looking at right place. Than...
Hello Experts, We have Multi SSO (SAML) for our instances. A silly question though still wondering if that works, I have set up and copied same IDP (although Instance name is different) with same certificates (working one) , But the TEST CONNECTION...
I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I...
Hi everyone,We are working within HR Service Delivery (HRSD) and have encountered a scenario involving parent-child case relationships.When a parent HR case is canceled or closed, the child cases/tasks remain in their existing states (e.g., Open, In ...
We are doing existing Servicenow Instance License Transfer from xyz company to our company . Basically entire setup will be old except Instance License Transfer . i have question how it will effect existing ServiceNow integrations , tables, Mid ...
As I wanted to complete the worker task but it is not having any other states, i checked in config dictionary all states are present but not visble, also checked the choice list ,all the states are visible but not visible on the worker task form
Incident number should be show dynamically while we open the survey link for providing the survey.which help to user to know the incident details for which he is providing survey.Note : Dont want to use dropdown selection for displaying incident numb...
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I have a Record Producer which has a Variable that is a Lookup Select Box. All the values are stored in the OOTB Choice table (sys_choice). I am trying to make the values sort by the Sequence number in the drop-down box, but it is not working. It ...
Hi All, Can someone please help me how to get now assist configured with OOB Agent workspace for ITSM?? Regards,Amit
Hi All, I am trying to disable text indexing on few fields on the CMDB tables by adding no_text_index=true on the attribute.I have a query here that, if cmdb table is not text indexed, and it has a field "company" on it.Company field is used by other...
