Hi Community,I’m looking for guidance on configuring a Related Link on the Incident form with specific visibility conditions.Requirement I want to add a Related Link on the Incident form called:Hardware Refresh RequestThis Related Link should:Open a ...
Hi everyone, I'm trying to enforce uniqueness on a field inherited from a parent table, but only for a specific child table. Since ServiceNow creates database indexes at the parent level, and Dictionary Overrides don't support the 'Unique' attribute,...
I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...
Hello All In the beginning of last year, I created an email notification to be sent out to Assigned to agent whenever a RITM ticket is assigned. it was working fine until couple months ago (with Zurich update), whenever the RITM ticket is assigned o...
Subject: New PDI stuck in App Engine Studio loop - Cannot access Classic UIHi Community,I am a student preparing for my CSA certification and I just requested a new Personal Developer Instance (PDI) on the latest release.The Issue:Every time I log in...
Hello Team,Recently we are facing a Flow Designer Error for Change Management Module.The error is "Value of field record is not a GlideRecord"In the Flow Designer we are just updating the Approval Field to Approved, but it is failing.Please find the ...
Hello friends, We don't have CMDB Health Jobs configured and running. I would like to configure one for targeted set of CIs that I can filter, so that i can measure CI - 3Cs at least for filtered CIs. Anyone has any idea, please help. Thanks in advan...
Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...
Hello everyone i need to solve a defect about exporting records incidents who doesnt work in portal while the task export works, someone to help?
ESC is routing to undesirable page after enable Nowassist on Virtual agent on dev - When I search for a suggested catalog item it routes me to /com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id= whereas in Prod iots correctly routing me to ...
Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...
Hello, there! I have been messing around the workspace feature as we will probably use it on our current project. The only problem I've found so far is that we use an field that has the tree_picker attribute. On the Legacy Workspace (aka Agent Worksp...
We have a request to copy localized Spanish Data from one translated text field into another translated text field. Our intent is to use a run script for this action so I would like to know what nomenclature I should be using in a script to allow th...
Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.
Hello Folks, In our instance, users are able see catalog items in ESC but not on Service Portal, on SP users can see categories but when click on category no catalog items are visible, and there are no user criteria that is restricting, if there is s...