Hi everyone,I need help or guidance with a small requirement.As you know, when we submit a request in the Service Catalog, one or more RITMs (Requested Items) are generated under that request. I want to add a UI Action (button) on the Request (sc_req...
Customer has an requirement where need to create an single point form which has an dropdown list which redirects to different record producers , however we need to remove/hide the submit button for this catalogue item, please suggest
Hi all,We are exploring ways to automatically generate Knowledge Articles in our ServiceNow instance based on how an agent resolved an incident.
Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...
Hi Community,I've been exploring the Generative AI capabilities in the Yokohama release, specifically the Now Assist features such as automatic Knowledge Article generation from incidents. However, based on my investigation, it seems these features m...
ServiceNow instance shows offline error, what could be the reason and how to fix this issue, already restart my instance.
Hi Everyone, I have created an After Insert/Update Business rule on Incident table. In the script, I have a function querying into sys_attachment table to get the related attachment to the incident. Issue:1. While manually creating Incident and atta...
Hello Community, For some reason I've lost the ability to access tables of a scoped application, using the Table API (Yokohama). It used to work, but I probably did something wrong. And I can't find the culprit. I'm always getting a 403 with the resp...
Hi Experts, While working on cloning my work instance, I came across the acr_user table. As I’ve been exploring it further, I understand that it’s used for account recovery tasks related to SSO. However, I haven’t worked extensively with SSO and am n...
Hi Community, I'm working with Universal Request in ServiceNow and looking to customize the Transfer UI action. Specifically, I want to hide or disable the "Transfer Without Resolution" option when transferring a Universal Request record.Has anyone i...
Hi Community, I have a requirement where the standard change approval should go to the configuration item's approval group(change_control) after they select save and populate the CI on the propose a new standard change proposal ( Cause I have deactiv...
When I convert Universal request to Incident , I would like to close the Universal Request when the incident is created. I created a business rule on after insert on incident, and set the state as current.universal_request.state = 7; current is inci...
Need help with configuring Data Visualization component in UI Builder. Looking for example JSON object to put as a data source with "Define data manually" for the Bar chart with grouping by 2 fields.As a result I need to get something like this:That ...
Hi Team, How to change the workspace header and left panel colors? Kindly guide.OOB ui builder, branding and themes are read only.
How to create multiple Interactive Filter for the cmdb_ci table list report.on the dashboard I need multiple interactive filters like : manufacturer , install status , class , envirmonent
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