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Performance Analytics Report and Dashboard

Hi,I need to create a Performance Analytics Report and Dashboard for the excel sheet provided below, that gets the count when an incident record is created from the CI . Also it needs to provide the count on both yearly and weekly basis. Please help ...

Narmadha PR by Tera Contributor
  • 2016 Views
  • 6 replies
  • 1 helpfuls

Report Needed for Age of Oldest “New” Incident

I want to generate a report that shows the age of the oldest incident in the New state.For instance, if an incident was created on December 1st and is still in the New state today, the report should show the number of days between December 1st and to...

committing your work to source control

Good dayI got an email to keep my PDI active which I understand and there was a link to commit my work to git but the video is expired. Is there an updated link? Here is the link: https://developer.servicenow.com/blog.do?p=/post/backup-your-developer...

Resolved! How to call a portal page in the backend

I have a UI button with the following code in the client_script_v2function onClick(g_form) { g_modal.showFrame({ title: 'Select users to send the survey', url: '/nothemeportal?id=bulk_send_onboarding_survey&workspace=true&sys_id='...

Change Approval Policies vs Flow Designer

I'm working on converting a large workflow for Change Request to the Flow Designer standard but also notice that there is a new feature called Change Approval Policies.  Is there any advantage to using Change Approval Policies compared to Flow design...

tahnalos by Kilo Sage
  • 4211 Views
  • 3 replies
  • 7 helpfuls

Resolved! What changes are considered as Customisation ??

Hi all,I understand scripts, new table , custom fields, new ui action etc.. is considered customisation.Does changing form layout or list is also considered customisation?Also do customisation has any draw backs as such? Thanks,Zeba

ZebaT by Mega Guru
  • 2291 Views
  • 5 replies
  • 4 helpfuls