Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...
Need 'script include' or 'Business Rule' to transfer TPRM IRQ question reference value to the TPRM Due Diligence form Requirement : As part of Client requirement we have added a new Reference field in the TPRM- Third-party Risk Management application...
Hi Team,while adding a field in SOW for KB article I am getting the below error. Could anyone please help me on this to resolve.Thanks,
Hi @everyone, Could you please help me with remove null filed in Approval email, please check below snap
Hey Experts, If we open any business rule/script includes or any scripts.. we will have 'Versions' related list that capture all the updates. But, we want to show only latest update and any OOTB platform upgrade version only i.e. any one who wants to...
I'm attempting to debug a Discovery Post script in a copy of PRD instance, but when using "Run Again" from the screen below, the script debugger utility doesn't stop at the breakpoint I've set. I gather I need to use "Run Again (debug)" which isn't a...
I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...
Hi GuysWould any of you guys know where I can get info on Plugins and Update Dates or Update Availability in SN?e.g the table that holds the fact that an update is available for a Plugin?I know you can see it directly on the Application Manager porta...
I'm developing a scoped application intended for publishing on the ServiceNow Store via the Technology Partner Program (TPP).My use case involves integrating with an external system when a new item is requested through the Service Catalog. Naturally,...
instance: dev306943 Can anyone please help? Discovery plug-in installation failed I got email with this RITM96741601 ticket number as well.I checked previous post regarding same issue, they asked to wait and check as it might be installed. But for me...
Hello! We are building a scoped mobile app that runs in Mobile Agent. It worked fine on our Dev instance but once we moved it to the Test instance, we are seeing "Restricted by Access Control" "records" in the list view. The list is filtered by assig...
Is it possible to create a question on a Smart Assessment which has different weights for each possible answer? For example, a single question has 3 possible answers:- Yes- No- N/AIs it possible for "Yes" and "No" to have a weight of 1 while "N/A" ha...
Hi Team,I have a requirement in a Catalog Item where I need to make a variable both Mandatory and Read-only, even though it is not predefined as such.Is it possible to make a variable Mandatory and Read-only at the same time?If yes, what would be the...
Do we have a way to create a dashboard for bounced emails so we can retrieve the email addresses? I checked the available options, but I’m not able to create one using the sys_blocked_email_address or sys_blocked_email_address_log tables. I do see th...
I have variable, that is type list_collector on the alm_asset table. Should the list_collector return 'no matches found' I want to display and un-hide a single line text field. How would do that?In my list_collector, I have a reference qualifier appl...
