Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...
Hi, I encountered a request in one of my customers to create a template [sys_template] to a knowledge article [kb_knowledge], and to set the "topic" field as part of the template. As it turns out, topic is one of the fields restricted by ACLs to be...
I’m a bit against the wall about when to use Flow Designer versus Business Rules in ServiceNow.As Flow Designer keeps getting more features....., I find myself wondering whether it should be the default choice for automation now, or if Business Rules...
Our sub-prod environments, (dev, test, and sandbox) are all set to send all emails to a specific email box to allow us to troubleshot notifications and share demos when needed. As part of our clone down process, we now deactivate all scheduled emaili...
Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...
I am working in ServiceNow UI Builder and configuring a List Page Template. Currently, I have a list of records displayed on the page. My requirement is:When a user clicks on a record in the list (for example, the reference number or the row itself),...
I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...
The Certified Application Developer (CAD) Delta Exam Study Guide here discusses two different "Decision Types" for Access Controls (ACLs), as follows:But I must be missing something, because these seem like exactly the same thing to me. Example: I a...
What one of the following is optional when creating a Catalog workflow?A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versionsAccording to me, i feel versions are automatically handled by the sy...
I need to customize the fields that shows below the list collector on RITM and SC Task. I have tried to configure it from the reference table (list collector reference table), Configure --List layout but it still shows the same fields.
i have gone through the community links too but still i didnt get the difference between record level "none" and wildcard "*" can anyone explain with the scenerio..
This time, we decided to do something different.Instead of a conference room…Instead of slides, agendas, or technical deep dives…We chose a café A meetup in a café sounds a little unusual, right?But experimentation has always been part of our journey...
Hi All,I have a requirement to add a Service Offering wizard in Catalog Builder. I have a clear understanding of how to create a wizard for fields that are available on the catalog item form, but I am not sure how to create a wizard for an M2M table....
Hi There, I have a function in a business rule to convert the values from a list collector's sys_id to return them as string values to store in another table, but it is still return the sys_id values. The business rule runs on the sc_req_item table -...
Hello folks,Is it possible create Agents in PDI? I have the Build Agent trial, the ServiceNow IDE but the Store does not give access to Now Assist AI Agents Plugin, which is required to create agents. What are the options for Partners who want to cre...