I have an IF activity in a catalog workflow that is not giving expected results.answer = ifScript(); // function ifScript() { workflow.scratchpad.count = workflow.scratchpad.count + 1; var flag = 0; gr = new GlideRecord("u_database_terminati...
Hello, Has anyone encountered this situation: When trying to request a piece of software from a catalog item, using a drop down list containing the available ones, picking "other" which changes the form, and after completing the necessary info, the ...
Hi Community,I'm facing an issue where, while creating an incident from an interaction using the Create Incident UI action, the incident is not appearing under the Related Tasks section of the interaction. Additionally, no record is being created in ...
Hi, Whenever I try to resolve an incident it's showing an error message - "To resolve this incident, Choose an asset action for each configuration item that includes an asset" How can I stop this?? Any script to inactive?
there is a list of Tables that have data captured in ACTIVE ATF Test Scripts in the ServiceNow environmentThen I will create a fix script that applies those ACTIVE ATF Test Scripts into an Update Set.How to capture record by using fix script. Please ...
Hi All, I want to get the logged in user in my client script which I will be running on a catalog item. This script should support both Service Portal view and Application view When using g_user.getUserID in client script, it works fine in Applicatio...
I'm having trouble understanding why my integration job doesn't always complete when run on a schedule.
Hey Experts, I’m working on an approval workflow for a catalog item—let’s say Password Reset as an example. The request initially goes to the user's manager for approval. If the manager doesn’t respond after two reminders, I want to escalate the appr...
Hi Team, I have created ATF for one catalog item in that we have approvals. For approve that RITM record, i configure the steps like " Record query -> opening the existing record ->click UI action (Approve) " this is following backend process but ou...
As part of Workplace Case Management plugin upgrade (1.23.1) ServiceNow team has changed The banner image for the workplace dashboard But I'm not able to find the change in banner, Could some one can help exactly where i have to navigate and see the ...
I have a workflow in which I need to add the Catalog Task's item description in script and include three hyperlinks within the text. I tried doing it with HTML within the javascript but it didn't seem to like the quotation marks / apostrophes and i...
Good day! Is it possible to make a section of the catalog request form only available to certain group of users? Example, a set of questions are only applicable and visible to users in Poland. Thank you! Regards,Jocelyn
Hi, I have a requirement to populate the 'closed_by' field on change with system in a customized flow where the changes in review state are picked up for auto closure after a specific no. of. days. Setting the 'Run as' property to System user leaves ...
Hi there, I’ve encountered an issue with a report I created that’s scheduled to be sent via email. The report is sorted in ascending order by the "Created" field for CSAT (Customer Satisfaction) survey entries. While the scheduled email runs successf...
Dear ServiceNow Community colleagues. How can I use the Sec Ops Email Parsing functionality, to map the Sender's Email address (taken from the incoming email) to the 'Requested By' (caller) field in the Security Incident that is created from the emai...
| User | Count |
|---|---|
| 89 | |
| 62 | |
| 19 | |
| 18 | |
| 18 |
