Hello,The 'Assignment group' is a reference field (sys_user_group) which is on the TASK table. This 'Assignment group' field is used on many ticket types. On the sys_user_group table there is Support type, on one of the ticket types (enhancement...
HiI have Passed CSA exam in Feb 09, 2026 but still till now I am not able to see Delta Exam appear in my profile. My Certificate is Current. How can I get the Delta Exam ?
Hello All,Looking for help to create a report that list users with less than 10 skills.TIA
Hello everyone,I am currently learning ServiceNow and exploring AI Agents and ITSM. I would like to understand how AI Agents can improve Incident Management in a real-world environment.I have a few questions:How does ServiceNow AI automatically categ...
I am trying to create a delay with a dynamic value, i created an integer flow variable but when i try to use it in the "wait for field" data pill picker it does not support itWhat can i create to use it as a dynamic value there?
Currently on the change request form there is Close UI action button is visible at the top of the page. I need to change this so that it is only visible when state = Implement OR Review. Below is UI Action condition which is not working: gs.hasRole(...
Hi all, We may attach a parent incident to a problem. Is there a way to add the list of child incidents to the problem? These are incidents where they are only attached to the parent - not the problem. Only the parent would be attached to the problem...
Hello, when emailing through the event queue, if the email address is the same as the trigger user's email, I don't get an email. How can I set it up?
I have a requirement where Editable PDf has to render for user to be ffilled and signed on the incident record. It should allow user add signature and complete it when completed signature to be parsed on the editable df and attached back to the inci...
Is it possible to pass values from a Run Server Side Script test step to proceeding test steps?After investigating, and finding out that I had to ADD an Output Variable to the Run Server Side Script test step (Automated Test Framework > Administratio...
I want to create a report to show which tickets were reassigned from an assignment group , columns needed: Reassigned To and Reassigned by. Last 7 Days.
I need to access a group approval record that was created in Flow Designer using the 'Ask For Approval' action in a following step. I'm creating a group approval record (sysapproval_group) in a flow using the 'Ask For Approval' action. Calling a subf...
Hi, We have a requirement to redirect the user to HR Agent Workspace from HR Workspace We have configured a UI Script with the below code but its not working. (function() { if (window.location.pathname.includes('now/workspace/hr/home')) { win...
Hi! During the creation of the Servicenow Profile, we encountered an Oauth token failure when we tried to test the connection.Does anyone have an idea why this happens?
