As title mentions, while using the fulfiller portal the left side application navigator goes blank. If you refresh or click on any of the menu items (All, Favorites etc) it comes back. Has anyone experienced this? Cannot find any know issues or comm...
Hi. I need to present a variable in a request form for a Catalog Item that allows the requester to select one of their manager's assignment groups from sys_user_group. How can I create a reference qualifier on the variable so that only the requester...
I have a Catalog Item in which the requestor wants to add a hyperlink (i.e., a Click here) to take the user to a specific knowledge article. I tried with a UI Page and I am getting:It is obviously not happy with the ampersand (&), so I am trying to f...
Hello All, I have a request for set up with a list collector pointing to the user table. Depending on the number of users selected in the variable the request will generate the same number of tasks. I want to put each individual name in the task sho...
Why that after Im changing incident's state to closed and save, the state's value field is being empty ?When I do 'show xml' I do see that the state has a value but on the form its empty
Hi All,Please explain difference and when to useSample ACL :customer_projectcustomer_project*customer_project.state When a "read" acl is created on table(customer_project) for a role "role_a" , then all the users with " role_a" will be able to view t...
I have a requirement where in task1 user is filling description and close complete the task and description should carry over to the 2nd task and other subsequent tasks.How can I achieve this, quick help would be really appreciated.Thank you.
I am trying to set up inbound mutual authentication for which I have the prerequisites available:1: Plugins activated2: ADCv2 enabled on SNOW instance.3: Certificates are available with keystore.4: We do have a resource path available obtained from t...
I have a Record Producer on a portal that creates Incidents, and every other field that I set via script works correctly, except Impact and Urgency. I want to set the Impact and the Urgency and let the system handle the Priority via the Data Lookup D...
Hi,I have the widget 'SC Catalog Item Req2RITM'. I want to adjust it so after the user clicks submit when creating a new request, he will be redirect according to his role:1. if the current login user has an 'itil' role, then he will be redirect to:c...
Hi, I have a requirement where we need to open up "snc_internal" user access to all the users, but still they should not be allowed to open up any tables in ServiceNow by tampering the URL. for eg. User_1 has "snc_internal" role, will be able to acce...
I have a catalog item with user criteria "Available Only to Managers". And I have a Requested For variable. However, I want to be able to choose users in the variable who are not in the user criteria, but I get this error "Item is unavailable for thi...
Hello,Im still new in coding and having some trouble. I am currently building a display business rule and client script. In the advance tab in the display BR I need to query the gliderecord to get the sysid of the field "other" (which is 'u_category'...
Good morning everyone,When using the BULK EDIT UI button to reassign assignment groups for VITs, not all the assignment groups are listed,,, just 60% of them or so. It seems that any group that has "type" assigned (incident, task, change_task etc) ar...
Hi, I have a button created on incident form when i click on it i want to redirect to Service portal categories place. https://dev82927.service-now.com/sp?id=sc_category can anyone please help me on this
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