Hi Expert, Could you please share what is the different between these two tables in SAM (cmdb_sam_sw_usage and samp_sw_usage). 1. samp_sw_usage => I hope this table is for software usage records which is created from SCCM or Tanium. We will use this...
I have a variable on my record producer that I want to default to the current logged in user's name. I have it set up to default, but I can't get it to show in the case description after submission. Is there a way to do this?
I'm building a custom application for tracking different phone extension-related items. I've set up multiple different views for the different "classes" of extensions we have. I can manually change to the created views, and everything looks great. I'...
Hi All,I want to add a multiple choice field to a record producer which allows the user to select more than one option from the list.I've added the multiple choice field type to the record producer, but this only seems to allow one option from the li...
Hi,Im trying to use onLoad client Script and Script include to execute an action and in order to test myself im trying to use gs.log inside the script include but im not getting any log. function onLoad() { //Type appropriate comment here, and be...
I have enabled the spell check for worknotes and additional comments but now not sure if i can do it for description field or not as description field is not journal field .please suggest
Hello Everyone, Many of the customer users are reporting they are unable to authenticate to the production instance. This is NOT impacting all users though.When they provide their login credentials ( user name and password) they are stuck on the scre...
Hi All, I have a custom Menu item name "Test".My requirement as follows:1. I need to make it visible only for users who are part of a specific table2. Example : there are multiple tables in Snow but I have a custom table "u_xyz". A logic should be ap...
Has anyone came across a scenario where we need to trigger an event for notification, but we don't have and we need not to pass GlideRecord object in 2nd parameter of gs.eventQueue('event name', 'gliderecord', parm1, parm2); We need to write an event...
I want to set due date in flow designer where i just need to minus 14 days from current date and return in due date for flow designer . @Ankur Bawiskar @Cezary Basta1 @Maik Skoddow @Mark RoethofAdd Products
Hi, By default, any user with a role has the ability to create a dashboard. We want to take that away from certain users with a specific role. How could I adjust the ACL to block this one role from being able to create a dashboard.Below is the ACL ...
Evening All, I have a below onChange client script which throws an unexpected error on the form:Client Script: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { if(g_form.getValue('requested_env...
So the goal is to permit only group members to "assigned to" tasks among themselves and not the customer. For instance, when a group is assigned and if a user is not part of the assignment group, they get read-only field for "Assigned to", when the u...
I have a UI page that generates a report referring to the Incident table. This UI Page is supposed to summarize several fields in the incident form but at any given time, these fields may not necessarily be filled in. The ask is that if the field d...
We had a Service Portal created by external contractors a while back and now we have discovered that for users with the ITIL role, the approval widget is being displayed twice. How can I determine what widgets are being presented on the page so I ca...