Hi, We have 2 different sources which automatically import into the cmdb_ci_computer table. The issue is that i want one to be the primary source and not get overwritten with information from the other if it differs, but want to be able to pick and c...
Hello All,We have a catalog item with the following checkbox:If the checkbox is true, I would like the the TASK priority to be 'Urgent' and if the checkbox is false, then I would like the TASK priority to be 'Low'Could someone please help me on how I...
Hello , I am working on a way to remove any duplicate planned outage messages from the Service Portal.The way that I have configured Planned outages so far is cloned the widget and customized to display the details field first and then "will be unava...
I need to created a report showing all Req, Ritms and Change that are overdue by 3 or more days. I have created such a report for Incidents, using the ootb view "Tasks.Breached SLAs (Task SLA)" as my only data source. But I have not found an oot...
Hi Team,I have a requirement to block 700+ emails to create tickets in service now. I tried with email address filters but it is not working, please suggest the best way to ignore all IDs. The list contains different domains. please suggest any idea ...
Transform Functions not working in Flow Designer on Customers Instance - How do I enable them ?Hi ServiceNow Community, For some reason, I am unable to select Transform Functions, on my customer's instance that I am working in. I am in Flow Designer ...
Hi All, We have SLA discrepancy observed and want to repair SLA for 750 SCtask ( in sc_task_sla)Need help with a Script to execute the bulk SLA Repair and update. Any feedback on the same will be highly appreciable. Please Note : The changes needs...
Not able to raise emergency change in blackout period even though type defined in schedule in for normal and standard change only.
I am trying to find a way to read/understand the database schema for Servicenow. When I go to Tables & Columns and look at schema maps, they are so huge, it seems impossible to follow them on a computer monitor. Bottom line, I need to know what are...
Hello All, Our platform is having this issue after upgrade where the filters are no longer visible. You can still select them and hover over them, so I believe there is an issue with the font or background but can not find where to edit this. I righ...
I am in need of a simple tutorial on creating dbase views using multiple tables. Do NOT want one of the NeedIt tutorials. I get so many hits when I search, its mindboggling, and difficult to sort through. Can someone point towards a simple tutorial ...
In Normal change request in schedule state I have a reschedule button when I click that the state is moving to new but when I click request approval button it is not going to approval its waiting in the assess state
Hi All, I have a requirement to introduce few calculated columns like age of active unresolved incidents and few others. This is for reporting purposes. I can see a configure function field while creating reports, but it accepts only existing table c...
Hi Team,I Have a Date field on Catalog item it should display the dates after5 days form current date should not include Weekends like Saturday and SundayExample: Today is 14 Dec and my field should show the dates from 29Dec which is not included Wee...
I would like to develop a flow for RITM, so that when the last task is completed, it automatically closes the RITM. How can I do that?