Resolved! Scripted REST api for record producer
Hello Experts,How to configure the scripted rest API for updation of incident record producer.If possible give me an example of a put method script
Forum Posts
Resolved! Ng-change not working on widget
Im using ng-change to get the value which is selected but its throwing error<div> <select name="versions" ng-modal="versions" ng-change="c.passversion(versions)" class="custom-select"> <option selected>----Select Version----</option> <opti...
Make fields readonly and also editable on clicking UI action
Hi Team, Need help in following requirement: Make fields read-only (Assigned To and Assignment group) once filled in Case form and once users click on Transfer button, then Assigned To and Assignment group editable so that users can transfer ticket t...
Resolved! Update the Parent Incident worknotes when an Incident Task is Closed complete
Hello, I am trying to create a Business Rule so that when an Incident Task state changes to "Closed complete", the parent's owner is informed of this closure through the work notes. Below is the Business Rule I created, however it is not working and ...
Sending JSON through Create record resource
Hi, I'm trying to create a record through the UI builder. I've followed the steps as in https://www.youtube.com/watch?v=ELScILWb-LA and it works except for this. I need to send JSON. When defining the templateFields variable, it works if I pass a n...
child table cannot be selected in ai search
Subtable cannot be selected in ai search，and can‘t press index all tables
I want to display reports in the service portal.
Dear Experts. I would like to display a report that is displayed on the Dashboard on the Service Portal as well.Please tell us about the following (1) Can reports be displayed in the Service Portal in the first place?(2) If (1) is possible, I would l...
How to set Email Variable to accept multiple entries
Hi Devs, Looking for advice on how to change this field to accept and validate multiple email addresses:My thoughts are:Keep variable type = "Email" but enable user to enter multiple email address (not sure how this can be done)Change variable type t...
angular.element versus $document[0].getElementById in a Widget's client script area?
var htmlElement = false; htmlElement = angular.element('#my-special-button'); htmlElement = $document[0].getElementById("my-special-button");They both get the job done, but which is best practice to use in a Widget's client script area?
Where is gs.debug() output?
I use gs.debug to generate some debug message. I have enabled Session Debug in my application. I even tried "Enable All" under System diagnostics-> Session Debug and Debug Log. Still don't see the debug message printed out in System Logs > System L...
Resolved! How to extract only users belonging to certain groups (Groups) from the users on the sys_user table
Hello All,Please help me I'm a begineer of servicenow developer.I currently want to extract rows from the users table (sys_user) that meet the following conditions.I would be grateful if someone could tell me how to do this.Conditions:.1. domain belo...
Issue with creating order guide request using script
Hi I am using the below script to create an order guide request using scripting. It creates a request as well as the RITM according to the rule base, but it is not assigning values to the variables in the RITM. See Screenshot. What is wrong here? As ...
HTML field is not properly Loading in Agent Workspace?
Hi all,HTML field not properly loading on Agent Workspace. First of all I want to confirm that do we need to configure separately for Workspace view? In the below screenshot you can see that the HTML field did not have minimize and maximize buttons a...
Resolved! Get field value of GlideRecord (best practice method)
var gr = new GlideRecord('incident');gr.addQuery('active', 'true');gr.query();if (gr.next()){ // This way ? gr.sys_id; // Or this way ? gr.getValue('sys_id');}Which is safest/best method to get the value? Dotwalk the gr object or use the bu...
Link to dashboard
I created a dashboard for IM and want to provide a link in Incident management to open this dashboard. How to do it?