g_scratchpad functionality and its use
Hi All,I want to know about the use of g_scratchpad and its significance and use and its speciality.
Forum Posts
Resolved! How to restrict user to add specific file extension on catalog item
Hi All,I have created a custom attachment macro and I wanted to restrict the user to add only PDF, Doc, DocX,txt,xlsx and xls file extension.I tried using below script which I got from To get Attachment file name and file format but it's not worki...
Not able to import date in my target table using import set
Hello experts,I am trying to import data from my excel to the target table but I am getting errors. even I set the date format in filed map.I have attached a screenshot below .please check it once.Thank You
Display current date and time
Hello, I have a read only Date/Time field that I would like to default showing the current date and time. I have tried adding the below as the default value but doesn't seem to work: javascript: new DateTime();
Resolved! Publishing articles through an API
I am looking for a way to either create articles in a "published" state, or trigger the "publish" workflow through the REST API. I wrote a little PowerShell snippet that is creating the articles in "draft": $serviceNowCredential = Get-Credential $u...
Security users can only modify own security groups, changes not saved
We granted user_admin role to one user, when we impersonate with that user and add or remove group members, we are facing below error message.Tried with different group types(itil, internal, Security incidents..etc) .Did anybody came across similar i...
Resolved! Remove attachments that are 30 days old
Hello experts, please I need your help, I need to create a scheduled job that will delete all attachments except the content type that is not an image.I got this from another post:tested it with a single incident, used the sys_id from the incident an...
Resolved! Info message on the form
Hi, We have a form backed by a table. One of the field in this form, 'Meeting link' is being populated by consuming a third party REST APIs which is written in an 'asyc' Business Rule. Now, our objective is to populate an informative message on the p...
Email_client_open.hide() is not working
I'm trying to hide the email_client envelope button when the request is in certain states, so I created an onLoad Client Script using the email_client_open.hide() function but is not working. Browser console is saying '$ is not a function'. The emai...
Query scrum task table on create task in workflow editor
Hello community, I need your help with a bug in my script. The starts with a record producer which triggers a flow in flow designer first, which in turn calls a workflow. The script below is set in the context of a create task in that workflow. To b...
5 Catalog Item Best Practices to follow
After implementing more than 100 Catalog Items, I want to share my personal best practices. The goal is to help others save a lot of time and avoid making the same mistakes.Disclaimer: The recommendations are based on my personal experiences and are ...
Resolved! Use flow designer to populate record on Custom Table & create incident
I am trying to use flow designer to facilitate a process. Inbound email creates a record on custom table & assigns incident to users assignment group. I have a custom table that extends Data Lookup Matcher Rules. I have a custom field for mailbox own...
Resolved! UI Action Form Link
For a table I have to configure a form link "Show closed activities". This link should only be visible for users with role "emp_admin". When link pressed, the system should open a new tab with list of all closed records that apply to the same Employe...
Resolved! how to copy attachment from one task to another?
Hello Experts, We have received a requirement from client , we want the attachment added by task handler on sc_task table should get copied on another task so that concerned team can download the attachment added and do the needful How can we achieve...
Using Survey Question to Trigger Email Notification
So we have an instance where we use a survey in a demand, as a demand task, and I would like to use one of the question responses to trigger an email notification that includes information on that demand. For instance, when a demand is submitted, a s...
