Resolved! Doc Templates Adding dynamic content
I am creating ne Doc template.On Status report I want to add a column name "Original Parent" for Issue and Decision report But field Original Parent is not populating there.Please suggest how to add it.
Forum Posts
Resolved! Platform Analytics Calendar
Hello, I am trying to create a Change Request calendar and show the date as the Planned Start Date. However, when I try this, the calendar blanks out and does not show anything. I am working in the Platform Analytics Experience environment. Any help ...
Resolved! What is the exact difference between PUT and PATCH methods in REST API?
Hi All, I am using REST API EXPLORER and i selected PUT methods and selected user table and then given one sys id record then i updated email value and its working --> after sending the rest call --> email id got updated in target table( user table) ...
Resolved! Disable
How to disable Open Performance Analyzer(clock icon) in Service portal.Bottom of the page it is appearing and in all catalogs it is appearing want to disable.
PDF Generation
Hi Team, How to generate the PDF form in FSO related concept. Please help me out Thanks,Manju
Servicenow to Jira using custom action 400 error
I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.resource path: /rest/api/3/issueerror: request body:
Resolved! Workspace instead of classic
Hi,In my new company, they are using workspace at the workplace, and I am really worried. I never used a workspace in my previous experience. The case form looks overwhelming. I need to work on cases in the ATF on Workspace. Not sure if I can win. Pl...
Hide Add To Cart Button from Recor Producer
Hi,How we can hide add to cart button from record producer?Thanks
Resolved! Do we have fax feature in ServiceNow?
Using ServiceNow Mobile App, I want to 1. Take a photo of the document2. Attach it to any form in ServiceNow(Eg. Incident, Problem, Change form)3. Fax it to destination using SrviceNow mobile app.Which third party/integrations/web services can be u...
How to prevent all Problem internal notes from updating related cases and incidents
Hi Everyone,Currently, we have an Internal Notes field on the Problem record.Whenever a comment is added to this field, it is automatically posted to all related records (Incidents / Cases) via a custom Business Rule.There is now a requirement not to...
How to Reload Page When Default ❌ Close Icon is Clicked in GlideModal?
I’m using a GlideModal in my UI script to show a popup with some inline HTML content (using renderWithContent). Here's the code:function showModal(cTitle, htmlContent) {var gm = new GlideModal();gm.setTitle(cTitle);gm.setPreference('focustrap', true)...
Using IntegrationHub ETL and Import Set table for inbound integrations
This is a topic for which I haven't found practical, step-by-step instructions from SN docs, so here it goes:Have you ever wondered, is it possible to bring in (CMDB) data in Import Set table and then consume it using IntegrationHub ETL Robust Transf...
Configure Deep Linking from Outlook Mobile to ServiceNow Mobile App
When I open a ServiceNow Knowledge Article or Approval email from Outlook Mobile, tapping the link should open the specific record directly in the Now Mobile app. I need guidance on how to configure this deep link behavior.
CMDB Query Builder
Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...
Resolved! How to get last login of a user in servicenow portal who have ITIL ROLE
Hi I am trying to get the last logins of user into servicenow portal who have ITIL role The last login field on user table i am not sure whether it gives for backend or portal or for both can anyone help on this I want to remove only those users fro...
