Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...
I'm trying to configure a Datastream action within flow designer.However, when I test run the Datastream, I get an "Internal Server Error", and in the node logging I receive the following error message: Invalid query detected, stack trace below [Un...
Hello all. Is there a way to link Change Requests to the associated Project? I'd like to be able to track the Change Requests related to a project, within the project. So that after a project is closed, we know which change requests were implemented ...
Hi everyone, I’ve created a Business Rule in ServiceNow that is supposed to prevent users from modifying resource assignment records if they aren’t part of a validation hierarchy of the resource (I have a reference field u_validator on each user, th...
We have created a custom table that does not extend another table. It has a few fields that are all string fields. There are only 2 ACLs on the table, 1 read and 1 delete. The read contains the custom role and the delete contains 'nobody'.An admin us...
Hi, I have a requirement to populate fields on an already existing PDF when the record producer is submitted. We do not need a PDF newly generated. The above image is our record producer in the Service Portal, and the PDF we would like to have popula...
Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...
I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...
Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
Hi All, I have a MRVS with 3 fields, Employee ID, First Name and Last Name. It gets populated from Excel attachment, I want to validate the Employee ID against sys_user table. How can I achieve it?Also, is it possible to set First name and last name ...
Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...
Hi everyone, I’m looking for help with a Catalog Builder issue.I added an M2M (many-to-many) step to allow selecting Service Offerings in a Catalog Builder. The functionality works correctly for admins, but for users with the role catalog_builder_edi...
I have created some modifications like template cards in the dashboard page and i have saved it yesterday when i open the page today i am not seeing the modifications and the changes that i have did yesterday. This is not the first time i have faced ...
Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...
Hello community,Does anyone know if it's possible to not allow users to add additional checklist item or remove an existing checklist item?I have a Business Rule to load a checklist from template after a record is created, and expect the users to wor...
