Hi Community,I’m working on a requirement where I need to track and display the completion progress of child records on a parent record, and I’m looking for a best-practice, report-friendly approach. RequirementParent table: ProblemChild table: Incid...
Regarding the 'Enable rollback' checkbox for fix scripts: does it truly capture everything the script changes, or are there exceptions? Also, how long does the rollback backup data persist before it's cleaned up?
Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....
SummaryI’m currently exploring whether it is possible to trigger the ServiceNow Virtual Agent Bot API (sn_va_as_service) from Slack using an @mention, execute Now Assist (LLM/Generative) responses, and then post the generated output back into Slack.C...
how to calculate RITM due_date for "8-5 weekdays" schedule ?
Hi all, I have a flow designer where the trigger is inbound email. I'm creating a request after the trigger where I need to populate the email body in the description field and the subject in the short description. I used the data pill but it didn't ...
I want to make sure , I'm not missing something that is obvious. I have a scoped app that has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...
function onSubmit() { var knowledgeFlag = g_form.getValue('knowledge'); var knowledgeArticle = g_form.getValue('knowledge_article'); if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') { alert('Please select a before submi...
Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...
Hi Team, I am working on a ServiceNow Catalog Item where I am trying to understand the difference between clearing a selected value and clearing available choices in a catalog variable. I want to know when a selected value should be cleared, when ava...
Hello, I need help adding change request type (Normal,Emergency,Exception) in the subject line of the email.Note: Exception is a checkbox: "u_exception" and Change type field is: "type" when I added in the subject line ${sysapproval.type} it displaye...
function onSubmit() { var ip = g_form.getValue('ip_Address'); if (!ip) { return true; } var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|...
Hi everyone! My name is Caitlin Kenny, and I am the Staff UX Researcher for Mobile Platform topics. I currently have a research opportunity I am recruiting for that I would love to be shared out to any customers who are involved in the creation or c...
when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh