In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?
Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...
Hi everyone, Im trying to figure out whats happening on a service portal search, where when I try to search any item, it doesnt return any results, I have tried to reindex the "sc_cat_item" table but it didnt fix the issue, does anyone know what coul...
Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...
I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.
G Ponsekar I have a custom table "MSNOW email Request" and i have written inbound email action on this table and whenever it is triggered log record is created into the sys_email table(OOTB) , but here into this table i want to update the target rec...
Hi Experts,@Ankur Bawiskar i have a field 'Request Type' on my catalog item , which is a dropdown, based on the request type we are showing and hiding the fields , and for one choice option of request type is udl changes , if i select that it should ...
Hi, I’m working on a catalog item where I need to configure two fields with the below behavior: Field Name: Roles assigned to the user Requirement: It should show the list of all roles assigned to the logged-in user(Requested for) field, basically fe...
When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared. You cannot edit this dashboard because it is marked as read only. Duplica...
Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and...
Currently, in the GRC Attestation form:Clicking Take Assessment displays the form.Selecting Yes updates the control status as Compliant.Selecting No updates the status as Non-Compliant in the Control table and creates an issue in the Issue table.I ne...
I want to edit existing user experience dashboard, but I am to see edit or configure option
Hi all, Have a requirement related to Interactive filters and reports: Requirement: Need an interactive filter which shows list of users based on the group selected and if the user has any Incident assigned, show the results in reports. Solution I t...
Hello ServiceNow community members! I have a request from our users to change the way that the service portal header collapses. Here you can see the "full width" header. Here is the reduced width header (resize the page width by dragging it to a sma...
I have two fields "Select the group" and "Select the branch" . I have a table Sys_choice where I have Element Group and another Element Branch in the Element Branch table I have a field "dependent value" where I have set the Group name and as an exam...
