How can I find out which ACL is blocking users and how can I fix it?

Hello experts, I am new to SNow and still learning. I am working on a task to provide appropriate roles to ITSM process managers and I'm having some issues with change management module.  User should have access to do list edit on schedules. seems li...

Position data should not be reflected under Employee Information section while submitting HR Case

I have a requirement where  I want to hide position field from HR Profile table, and hence  position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...

Approvals missing in My Tasks page after adding To-dos tab & task configurations for RITM and Change

Hi,We recently implemented a UI enhancement on the Employee Center / My Tasks page using To-dos Configuration and Task Configuration.Background:Earlier, we did not have any custom tab or task configurations.In the default setup, all approval types (R...

Issue with merging old servicenow id to new one.

Hi,I would like to request assistance with merging my old ServiceNow ID with my new one.Old ServiceNow ID: csecec.1803158@gmail.comNew ServiceNow ID: hrishabh.kumar@newrocket.comMy goal is to merge the old ID into the new ID so that all certification...

change a Transform Map from asynchronous to synchronous using REST API Explorer in ServiceNow.

Since a Transform Map runs synchronously by default, is it possible to change it from asynchronous back to synchronous using the REST API? Is it through script ? 

https://developer.servicenow.com/dev.do showing blank page

Hi All, I am unable to access "https://developer.servicenow.com/dev.do" the page. I have tried several times however getting a blank page all the times.Please suggest on this. thanksRC

How to Resolve this issue 'Access to this content denied based on report_view ACLs.?

When i was trying to access on demand bar and pie charts on columns from list , it is displaying this error.Can someone please help with this?Thanks

validation on Link Click

incident_update.do (Multiple Update) is blank for non-admin users in custom view despite correct ACL

Hi Experts,I'm facing a persistent issue where the Multiple Update form (incident_update.do) appears blank for users with the itil role when using a custom view ("Incident Cloud"), while it works perfectly fine for System Administrators.The Issue:Whe...

Reference field showing no Display value

In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue.   Thanks,Sreesh Surendran...

We need to show data from user and group in a single reference field

HI Guys,I have a requirement where I need to populate both user and group data in a single reference table.We have a managed by field which is reference and it should show data both from user and group table.I just want to know whether this is even f...

How to fetch credentials and use them in separate API Call

Hi all, my company is starting to store Basic Auth credentials externally in CyberArk. I have to use a separate API call to grab those credentials from CyberArk to then use them in another API call. My Question is when I do get those credentials from...

How to create ATF for Creation of incident record via Employee center by an end user (OOB)

Hi, I want to create an ATF script for Creation of incident record via Employee center by an end user (OOB).I am using the following steps but i am unable to submit the form:Please help!