How do I stop this banner from constantly showing up when I save or refresh the page?? /now/nav/ui/classic/params/target/sc_cat_item.doWhen I create a new catalog item, I get that banner. I click the "x" to remove it, but when the page refreshes, it...
The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version
I want to hide the virtual agent chat icon for the c3i users that is where the users are with special instructions containing C3i full support. How can it be achieved.
With our upgrade from Orlando to Quebec, Data Archiving has an enhancement to retain field references. In the past version, the Display Name of referenced records were stored as strings in the archive table. After activating this attribute on exist...
I want to send notification to one DL and one email for all changes and updates made on incidents of one specific company raised externally. Tried creating the email notification script but not getting where to add it under notifications. When i open...
Can i open a report on click of bar or pie chart, in a different table list view and not the list view of the table on which report is created on? Can i make one report be interactive to click of another report - to explain it properly - I have 2 rep...
Hi All, We're looking for a solution using a business rule (or flow?) to identify and parse an email address in a body of text in the Description field of a new case, and then copy that email address to the 'Requested For' field. Has anyone set-up an...
Hi Team , can anyone please help me on this Daily we are doing ServiceNow health check up - data will capture in a xls . we have created a custom table and once the record submitted we need trigger a notification we want to add coloring forma...
HI Everybody!We've been implementing some COE security Policies for our Instances. These work perfectly fine and don't cause any issues.These COE Hide a lot of Records and most users cannot access them, which causes almost all of our pages to be empt...
I created decision table when selecting choice based value if it is mach it return the user record for approval. But my decision table configuration is not returning some user record even thought the choice value is mach. see below image for config: ...
Hello All, We created a custom workspace same as the service operation workspace. We are facing issue on record lookup selection. We are unable to click on the reference search icon and preview icon. Thanks In Avanced!!
How to move an application from one instance to another.I got to know that an application can be moved through publishing to application repository but that was for dev instance to another. This is from one instance A to another B.is there any sort o...
HI,I am trying to change order sequence of columns in back end for compliance workspace for all entities.How can I achieve this?
Hi all, I want to create a report based on SLA that shows average case resolution time for a set period e.g. weekly, or monthly, and breaking this down per account type, category etc. Appreciate your help, Thanks
Create a new action assignment(sys_declarative_action_assignment). Now how to redirect to a link?In the implemented as we have many options like server script, client script, etc. This is link I want to redirect to - https://abc.service-now.com/now/n...
