Hi All,We have multiple fields are on catalog item. But only one field is available in Add Variables (Variables on task form) in Catalog Task activity in workflow. what could be the reason of this?
Dear ServiceNow Community, Seeking some advice in setting up reconciliation rules and data precedency and understand how important is the Data Source History during reconciliation. In our current environment, we have 2 discovery sources to update the...
Hi everyone,I’m working in UI Builder (Yokohama release) and I’ve hit a stubborn styling issue with a record list component (now-record-list-connected) on one of my workspace pages.The problem is that text in one of my list columns is being truncated...
Is there a way to let ServiceNow use machine learning to Train ServiceNow from the information provided on incident tickets and documents we could feed and then respond to Support technicians when they ask questions?Based on some reading I realized N...
Hello Team, Could someone suggest a way to resolve the following issue?We have a requirement where, upon receiving an email, we need to create a normal case in ServiceNow. This is a generic condition for us. However, another team has a different requ...
Hello everyone,During creating an ATF test cases I have faced a issue in a test which FAILURE: Failed to open the 'sc_req_item' form with id 'eee283d32b5576105f33ff824391bfde'Table 'sc_req_item' does not have a record with id 'eee283d32b5576105f33ff8...
I am planning to take CIS-DATA FOUNDATION EXAM.Can anyone tell me the below: 1.Do we need any voucher code for this or can we directly register for this exam.I read the courses are recommended but not mandatory so not sure how to get a voucher code f...
I'm trying to import set to set the department field on the alm_asset table. My data sources only contains the assigned_to. How can I set the department by referencing the assigned_to.department?
I created an instance last week. App Engine Studio and Creator Studio cannot be found (per the screenshot). Both App Engine Studio and Creator Studio show as "Installed", I am using the admin role, and neither are showing up in plug-ins. Today, I ...
Hello experts please I need your help, I have this issue, when I open a KB article in SN, there's a related link called "View article", I click on the View Article action and redirects me to the article view, then I see this: when I click on "Content...
When I tried to update the theme of my portal, I noticed that the field was locked and didn’t allow me to make the modification
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Hi, I need to create one ACL to grant write operation for "xyz_user" role on 5 fields vs creating ACL for each field. any idea? Thanks
Hi All, I have a flow which only contains approvals for RITM and then if it is approved certain insertion takes place on a table and then the RITM is marked as Closed Complete.Now when I check the request state field it stays as approved. My query is...