Hi, I created an ATF test and its basically a test for requesting new software (so atf test for a catalog item). It runs fine and is successful, but when I check the test results it says 'Success with warning(s)' against the result. What does that me...
I have a query business rule on Before condition. This is to restrict people from query the tickets that have been assigned to a group, only the group member would be able to see the cases, even Opened_by should not see the cases. But my BR seems to ...
Hello, I'm working on a Business Rule that functions as expected, however I need to figure out a way to remove the hard-coded sysIDs from the script. I'm thinking that storing the values in a system property and calling it from the BR would be best p...
Hello,I try to connect outbound webservice with mTLS (mutual TLS) on ServiceNow platform but does not work well.I got an Error message like below when we did a Test Run of HTTP Method, but that was cut off in the middle."Request not sent to uri= prot...
I have to shut down (deactivate) an old Knowledgebase and it has over 7000 articles (some retired) what is the best practice so nobody has access to this anymore? 1/ inactivate the KBase itself? 2/ or deal with this at the article level and perhaps ...
We have OOTB Icon Link Widgets on our portal. The ones where I haven't changed the title translate OK such as "Ask a question" (poser une question). I want to translate the ones that where I have changed the title in the widget options but I can't fi...
Hello, On my service portal, i would like to have a widget that is tabbed like the Recent & Popular Items widget, except show My Requests, Popular knowledge articles, Wishlist items, etc. instead of recent items and popular items. Does anyone have an...
Cmdb_ci table doesn't have any table specific ACL: Further, we have created ACL and gave ITIL role to read cmdb_ci table: However, a user with ITIL role is still not able to see any records when he tries to pull CI list in Change Management module ...
Hi All, I can find my IP address but where to find Start and End range of IP address. I want to restrict my ServiceNow PDI URL to be login from my PC only.
Hello Experts I have developed some flows/Notifications/Business rules in personal instance(PDI) Now i want to export and import in Customer Instance ,Will that be issue ? Will be any security issues ? I want to go through export and import xml not u...
Hello to everyone; My team is working on a metric, FTR (first touch resolution)Which consists of calculating the incidents that were resolved by the same first person who was assigned, does not have to have any other person involved, except the same ...
Could you tell me how to fetch the list ID in embedded list? I'm working on getting the row length in the embedded related list before submitting the button. and what I found is I need the list ID as followings. I guess "change_request.change_task.ch...
Hi to allI have a catalog with a catalog item list... I would to know if it is possible to configure the icons on the right of each item..(see image below)Thanks a lotGiovannni
Hello, I could not find an answer for this. Is there a way to restrict "List Filter" creation based on roles? E.g. I do not want anyone else apart of ITIL users to be able to create filters that get displayed here (incident table):
I have a default filter as below in my related list given using the list control option. My requirement is when i click on the "Edit" button in the related list, it should show the filter only for a certain role. And when an user with a manager role ...