Resolved! How do I Provide elevate role option to a user on test instance?
Hi All, I have to provide a user with Elevate role option for testing purposes on our test instance. How do I do it. Thanks.
Forum Posts
Resolved! After a clone, the Activities log shows the correct comments and work notes but not the correct user who made them.
After a clone, the Activities log shows the correct comments and work notes on Incidents but not the correct user who made them. Any ideas to correct this would be greatly appreciated.
Resolved! Could we move [Submit] button in the SP site?
Regarding the request form in the SP, by default, [Submit] button is located at the top-right, but can we move this to the bottom of the Request form as the image below? I would appreciate it if someone could give us some advice on this.
Is it possible to link a dashboard to a separate dashboard via a widget?
Hi, I have a requirement to link a dashboard to another dashboard via a widget. Does anyone know if this is possible as I can't find anything in the docs. For example, if I click on one of the widgets below it takes me to another dashboard rather tha...
gs.log vs. gs.print: the docs entry for gs.log says it logs to TWO places "system log" and "syslog table".
(gs.log vs. gs.print): the docs entry for gs.log says it logs to TWO places "system log" and "syslog table". Are these TWO places really distinct?... Aren't these one and the same?How do I view them both?
create a flag named "Is Manager" in user table and write business rule logic to set this flag is the user is a manager for any user in sys_user table.
create a flag named "Is Manager" in user table and write business rule logic to set this flag ig the user is a manager for any user in sys_user table.
Resolved! SFTP Step Copy File - How to set up source connection if source is mid server?
I'm trying to copy a file from our mid server to an SFTP location using the flow designer STFP step "Copy file" action. I need to know how to set up the source connection alias. Would that be the user and pw to connect to the mid server or my Service...
How populate related list records as a reference field in a Catalog Item
Hi Experts I need to create a User Reference field (could be a lookup select box too), where I should list only the users that comes from a related list in the user record. This related record is showing all the users reporting under the current use...
Resolved! Databases view by request item and service catalog (variable)
Hi, I would like to create a list view of my application in ServiceCatalog. I have tried to join the three tables using the database view, but it does not work. sc_req_itemsc_item_option_mtomsc_item_option I want to set a question (variable) in the S...
Resolved! How to customize the Order Status screen
Hi. I want to change the Order Status screen as follows. Please tell me how to change it.①Order Status →I want to change the wording②Order Placed →I want to change the wording③Estimated Delivery Date of Complete Order →I want to hide it④Delivery Date...
Resolved! List Collector Variables on RITM attempt to sort values alphabetically on load of Record
We have noticed that RITM records with list collector variables will attempt to reorder the values on load of the record. This was first identified when service desk users open RITM records that had list collectors variables and tried to navigate awa...
Variable for decimal and commas combination
Hello Everyone, I need to have variable on my record producer form which is will only allow to enter the numbers values in he decimal and comma format. we are able to achieve this but the thing is once value is entered and then again try to enter few...
ServiceNow REST API call pagination doesn't work.
I am developing an ADF pipeline to pull data from ServiceNow REST API. I have defined API call as shown here; My issue is that this doesn't paginate. I should get 3 sets of 3000 rows each; but it just pulls first 3000 rows 3 times. Could someone pl...
Resolved! Add 14 days to current date
I have tried addDays and addWeeks and addDaysLocalTime but keep getting the same incorrect answer. I'm trying to add 14 days or 2 weeks to the current date. Each attempt for 1-12-2017 gets me 1-25-2017 at 7:00 pm. It doesn't even change the t...
Resolved! Scripted Rest API parse JSON
I'm Implementing a change registration endpoint so that changes can be created via an API. So Im Building out a Scripted REST API here and a little stuck. Im scripting to populate these fields (Service, Assignment group, description, short descriptio...