Hi All, I have created a record producer to allow users to submit a change request. What I am wondering is how can I send an email to a specific group once the record producer has been submitted? Along with the change details. Can this simply be don...
So we have a very involved Order Guide that people are going to be using in Service Portal. Based on the selections that they make in the Order Guide, a handful out of a possible 30 Catalog Items will be presented for them to complete. The issue is...
Dear Team, I want to add 'Add Delegate' button under 'My Profile' of Employee Center, from where I can select Delegate, Start date, End date and duties, as mentioned in the below URL-https://docs.servicenow.com/bundle/utah-employee-service-management...
This update set used a "mid-server". I am importing data from an external db table into SN table using JDBC type. The Play and Dev instance have different mid servers. I am planing to point/change Dev instance's mid server after the update set is dep...
We upgraded to Utah recently, and now when we try to open FLOW DESIGNER from the ALL menu, it drops this errror both in DEV and TEST-The entity name must immediately follow the '&' in the entity reference.Nothing else. Not getting a lot of hits when ...
How do you create a List UI Action in the Service Operations Workspace that cancels multiple selected incidents? The Declarative Action framework is used to integrate Core UI behaviours such as client actions or server scripts into Workspace forms, f...
I'm testing a flow in flow designer, and it appears to be stuck on one step. The thing is, everything runs fine when I simulate completing a ticket in our DEV environment. Step 5 doesn't have a timer or wait condition associated with it, so I'm a lit...
I have created an Order guide that uses the OOB RITM for the request.One of my requirements is to have those Variables (questions and answers) to be exported onto the Mid server as a CSV files.This file will be collected and processed at the end of t...
How to Access form section field of record using business rule
Hi,I would like to automatically generate a PDF from a record and attach it to the record instead of downloading it to my computer.I'd like to do this in a UI action, when a button is clicked.So I would like to generate this:automatically and then au...
Hi All, I have created an after insert/update business rule on problem table to copy additional comments from problem to incident, and used below script var inc = new GlideRecord('incident');inc.addQuery('sys_id', current.u_reference_1);// u_refernce...
I've created the following report on my instance:When I click on Edit Widget, I've applied the following settings: Within my dashboard, I've got the following interactive filters: When I select the majority of those filters and add a value, it works...
Hi experts,I'm trying to remove the apostrophe from an inbound action email body. I've tried various script which have a variation of;var messageBody = email.body;messageBody = messageBody.replace(/'/g, ' '); var messageBody = email.body;messageB...
I am currently in the process of integrating ServiceNow with Obsidian Security. I have diligently followed all the steps outlined in the documentation. However, I have encountered an issue when attempting to connect to Obsidian. Specifically, when I ...
Hi All,I have a variable called 'ip_id' in a record producer. I want to auto-populate a number there when a user opens that record producer to create a record. In table I have written a business rule for this in table level but for record producer I ...
