Resolved! Incident Standard Ticket Actions
In the standard ticket page, there is a 'Close' Action, I don't want to it show in the page, what should I do? Thank you!
Forum Posts
UI Page HTML - field shows REQUIRED when not
I'm creating a UI Action that pulls up a dialog window to create an approval task associated with a requested item. The UI page has some scripting issues, but I'm not very familiar with HTML, so I'm not sure what I'm doing wrong.The first issue is th...
How to delete a record from a ServiceNow table through scripted REST API?
Scenario: There is a table name "x_test", in this table i need to delete a record through JSON request in "Request body" Payload: {"name": "xyz"} is there any way to achieve this solution?
Need to create the scripted rest api for Attachment
Hello everyone, Could you please help me to create the Scripted rest api for attachment and let us know what are steps to that need to follow. Regards, Naga
How to hide tab in UI builder/record tab component ?
When I created new tab in Record Tab in UI Builder .This newly created tab is shown in all workspace but I want to show this tab only in my Custom Workspace . I have tried to achieve this by creating this tab in a particular Application Scope . But ...
How to copy Attachments from Email to Interactions
Hello Guru's: I can't get attachments to copy to Interactions. I've tried the solution posed in this post by Sagar and its working for any TASK ticket. E.G. Incident, Request, etc. https://community.servicenow.com/community?id=community_question&sys...
Resolved! email script can do gs.error() but not send email !
Help!!! I am trying to pass a 'to' and 'cc' to a mail script and I am having a hard time. I am able to pass the data to the mail script and print it out using gs.error(), so I know I am really really close, however, I can't get the dang notificatio...
Resolved! Get manager for requested for field
Hi, I want to show/get the manager for the requested for field within the Now platform side. The manager field name is u_manager. I am using this client script but it is not working. function onChange(control, oldValue, newValue, isLoading, isTem...
Categories doesn't display the catalog items after upgrade
Hi All, We have upgraded our customer instance from Qubec to Sandiego. After the upgrade , the categories on the service portal are not displaying the catalog items and I could find a kb article 'https://support.servicenow.com/kb?id=kb_article_view&s...
Resolved! Async business rule deprecated
Hi All, We have recently upgraded our customer instance from Qubec to Sandiego version and as result of the upgrade following changes are found: 1. Business Rules when to run "async" condition deprecated. We have 80 BRs in total with the deprecate...
How to add a clickable link in the Hint text of a field in the form? This link should appear when we hover on the field.
Hi All, Please let me know if it is feasible to add a clickable link to the HINT of a field in the form. This link should appear along with other text when we hover on the field. Thanks in advance! Regards, Subhashree
Resolved! How to change the image on the home page of the ServiceNow Agent app?
Hello community, I am trying to configure the Agent app for our ITSM users to consume, soon, given the impending deprecation of the Legacy app. I cannot figure out how to change the image on the default homepage--the "Applications" section--in the Ag...
Resolved! SP entry script include explained
Can some one explain this code /** * * Service Portal sample script include to indicate * 1. which login page should be used * 2. the starting page after the user is authenticated * * Script is configured using system properties * P...
Resolved! Create a record in the task_ci_list table for 2 sys_id’s.
Create a record in the task_ci_list table for 2 sys_id’s. Here's what I have scripted so far. var sysid = new GlideRecord("task_ci"); sysid.addQuery('sys_id','=','4c4148471bcdd51070fab99f034bcb40'); sysid.addQuery('sys_id','=','80361c121bd...
Why Aren't Scheduled Jobs Included in Update Sets?
I have a scoped app with a script include that needs to run once a day at 7 a.m. To do this, I created a simple scheduled job that calls two functions of that script include. ServiceNow doesn't include this scheduled job in the scoped app's update se...