Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Incident Standard Ticket Actions

In the standard ticket page, there is a 'Close' Action, I don't want to it show in the page, what should I do? Thank you!

find_real_file.png
Betty9 by Tera Contributor
  • 2901 Views
  • 1 replies
  • 3 helpfuls

UI Page HTML - field shows REQUIRED when not

I'm creating a UI Action that pulls up a dialog window to create an approval task associated with a requested item. The UI page has some scripting issues, but I'm not very familiar with HTML, so I'm not sure what I'm doing wrong.The first issue is th...

find_real_file.png

How to hide tab in UI builder/record tab component ?

When I created new tab in Record Tab in UI Builder .This newly created tab is shown in all workspace but I want to show this tab only in my Custom Workspace . I have tried to  achieve this by creating this tab in a particular Application Scope . But ...

How to copy Attachments from Email to Interactions

Hello Guru's: I can't get attachments to copy to Interactions. I've tried the solution posed in this post by Sagar and its working for any TASK ticket.  E.G. Incident, Request, etc. https://community.servicenow.com/community?id=community_question&sys...

EricG by Kilo Sage
  • 1762 Views
  • 6 replies
  • 0 helpfuls

Resolved! email script can do gs.error() but not send email !

Help!!! I am trying to pass a 'to' and 'cc' to a mail script and I am having a hard time.   I am able to pass the data to the mail script and print it out using gs.error(), so I know I am really really close, however, I can't get the dang notificatio...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
juan casas by Mega Expert
  • 3892 Views
  • 4 replies
  • 1 helpfuls

Resolved! Get manager for requested for field

Hi,   I want to show/get the manager for the requested for field within the Now platform side. The manager field name is u_manager. I am using this client script but it is not working.   function onChange(control, oldValue, newValue, isLoading, isTem...

Pat Surtan by Tera Expert
  • 3847 Views
  • 11 replies
  • 3 helpfuls

Categories doesn't display the catalog items after upgrade

Hi All, We have upgraded our customer instance from Qubec to Sandiego. After the upgrade , the categories on the service portal are not displaying the catalog items and I could find a kb article 'https://support.servicenow.com/kb?id=kb_article_view&s...

Indira8 by Kilo Sage
  • 2439 Views
  • 9 replies
  • 1 helpfuls

Resolved! Async business rule deprecated

Hi All,   We have recently upgraded our customer instance from Qubec to Sandiego version and as result of the upgrade following changes are found: 1. Business Rules when to run "async" condition deprecated.  We have 80 BRs in total with the deprecate...

Indira8 by Kilo Sage
  • 3273 Views
  • 5 replies
  • 1 helpfuls

Resolved! SP entry script include explained

Can some one explain this code /** * * Service Portal sample script include to indicate * 1. which login page should be used * 2. the starting page after the user is authenticated * * Script is configured using system properties * P...

RudhraKAM by Tera Guru
  • 8824 Views
  • 4 replies
  • 3 helpfuls

Resolved! Create a record in the task_ci_list table for 2 sys_id’s. 

Create a record in the task_ci_list table for 2 sys_id’s.  Here's what I have scripted so far.     var sysid = new GlideRecord("task_ci");    sysid.addQuery('sys_id','=','4c4148471bcdd51070fab99f034bcb40');    sysid.addQuery('sys_id','=','80361c121bd...

ASHLE CRAIG by Giga Contributor
  • 1489 Views
  • 3 replies
  • 0 helpfuls

Why Aren't Scheduled Jobs Included in Update Sets?

I have a scoped app with a script include that needs to run once a day at 7 a.m. To do this, I created a simple scheduled job that calls two functions of that script include. ServiceNow doesn't include this scheduled job in the scoped app's update se...