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Resolved! UI Builder data resource binding - not recognized?

Hi, trying to customize CSM in Workspace and want to change Record Information in the contextual sidebar.I have tried on the parent page (Record Default) to add a data resource (Look Up Record) but am unable to pass a dynamic Consumer ID. Have tried ...

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Calling weather API in flow designer

Hi All,  My requirement is to call weather API in flow designer. I have to create action in flow designer to call weather API and the output will be post in topic of virtual agent. API - api.open-meteo.com/v1/forecast?latitude=52.52&longitude=13.41&c...

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レコードプロデューサーの変数に入力された値を、別の変数にセットしたい

こんにちは。初学者です。レコードプロデューサーで作成した申請書から自動でインシデントを起票しています。申請書類の変数Aに入力された値を、変数Bに自動でセットしたいのです。それでカタログクライアントスクリプトに以下の様に記載しましたが、値はセットされません。変数A:reopened_by / 変数B:u_toiawasesyaどうすれば良いか教えていただけますか? function onSubmit() {var reopened_by_name = g_form.getValue('reopen...

Resolved! I'm getting error on Postman in response body

Hi There, I have written one Scripted Rest API  and passed that information to Postman application to create a new Request but in RITM the reference fields value is not populating (Requestor field value is not populating) for getting Requestor field ...

Community Alums by Community Alums  
  • 1432 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to hide Onhold reason "Awaiting Caller" ?

hi all,how to hide "Awaiting Caller" for the following condition incident with contact type "Event Monitoring", state On-Hold, contact type !==event Monitoring, category !== Event_Management and there should be no possibility to addon the onhold reas...

script is not working for Workspace

Team , good day !We have written script to hide dms details related links. that is working fine for Native view , but its not working for agent workspace .... g_form.setSectionDisplay('dms_details',true); g_form.setSectionDisplay('dms_details',false)...

pramn by Kilo Sage
  • 605 Views
  • 4 replies
  • 0 helpfuls

Delete sys_attachement record via script

I have a script in a privately scoped application that is supposed to delete a specific record from the sys_attachemt table, but for whatever reason it is not working. I confirmed that I have the proper cross-scope privileges to delete from the table...

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JJG_SNOW by Mega Guru
  • 1257 Views
  • 2 replies
  • 1 helpfuls

How to create a custom role to only read Metrics

Hello experts,I have a report that pulls data from Metrics. I need to share the report to users but the only way they can access the data is if they have itil_admin or metric_admin.  I am trying to create a custom role metric_read so that the users a...

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Jiajie Li by Tera Contributor
  • 844 Views
  • 1 replies
  • 0 helpfuls