Hi All, Can we get the Sys_id of Choice Values? i.e. we have state field on Incident form and, have choice = "Open", so can we get the sys id of this "open" record?Sys_id of Open record is : 91464cb521120110a866589604c20d9a
Hello everyone, Using the REST API Explorer, I'm sending a payload to the following endpoint: This is resulting in creation of a customer order (sn_ind_tmt_orm_order) successfully. However, I'm unable to determine how or where the "Fulfillment Type" ...
Hi Team,Need help!There is a notification on table sc_req_item, whoseWhen to send: Record Inserted or Updated (Inserted-True) Condition: Item.Name is <Name of cat Item> And- Variabl...
I have a 3rd party tool in my contact center that has its own Help Desk Agent Web App independent of Service Now. We integrate it with multiple external ITSM tools. The Web App also integrates with Service Now for creating Incidents etc using th...
I have a specific requirement, I want to restrict the Elements (like CMDB Workspace) of workspaces on banner based on specific roles. Like the way we can restrict it in the applications and modules. I can delete it for everyone from the Experience C...
Hi community,I have a business case where the requirement is that the portal page reloads when the value of a specific field on the form changes in order to clear out any made entries.Suppose there are fields "a" and "b" on the form. The pseudo code ...
Is there a way to deactivate a widget without deleting it entirely or without customizing a page directly? Just a general way of deactivating it.
Good Day I would like to remove a UI action on the Service Operations Workspace. 1. The UI Action I am looking to remove is the Create Case UI action as indicated in the screenshot. This UI Action is on the Interaction table and is a global UI act...
Hi,I'm starting to use servicenow. I'm missing some standard ways to improve performance of the web site. One can see that HTTP 1.1 will be used for processing of all requests to my https://instancename.service-now.com/. Is there are any way to confi...
Hi All, We've a requirement, let's a there is an alm_asset record opened in form view. This has two reference fields 'Account' (customer_account) and Location (cmn_location). Now, if I open the look up of location field and click on 'New' to create a...
hi team, i am trying to hide variable set in mobile view, for that i have written onload client script for that variable set as below, the same logic is working for variables in item, where as it is not working for variable set items, please find bel...
I've gone through the community and tried several methods and nothing seems to work. g_form.setDisplay('variable_set_name', false)g_form.setVisible('variable_set_name', false) I've even tired using a UI Policy with no luck. I tried to just hide the v...
We have a system triggering emails when something fails and we create an incident in ServiceNow. The problem is that the system tries multiple times to accomplish the task triggering emails each time that fails creating multiple incidents in ServiceN...
Hi All,I trust you are doing great.I was discussing with one ServiceNow developer on his query which we will discuss in this blog.ServiceNow is a powerful platform for managing workflows and automating tasks, but sometimes its default behavior can be...
I want to dupe (make a copy) of a transform map. I brought up the map that I wanted to copy. I changed the Name and right click "Insert and stay" but it doesn't save any of my field maps.Thanks.
