I need to add only below states to be on a VTB card for incidents. Assigned toUrgencyPriority But in the VTB card , it is showing extra fields like "Assignment group, Updated by and State". How do I remove these fields.
Hello, I have one OOB ACL which is inactive and another ACL with same name but some custumization done. So if I want to keep the customization but also upgrade the OOB(inactive ACL) with latest updates.What should be done in that case? will review an...
I have been asked to create an auto-number system on a table that was not created with one. What I mean is say link on Incident table it starts with INC000001. Is it possible to add a number like this after the table has been created and number wha...
Hi. I am attempting to create an advanced reference qualifier that runs when another field changes (before saving) but have been unsuccessful, as it only seems to run onload, not onchange. For example (only an example, what I'm trying to do is more ...
I am using a PowerShell script (see below) to create an article, then add an attachment. The article-creation piece works fine, but I am getting 403 Forbidden (User is unauthorized to write to record: kb_knowledge.<article sys_id>) when I try to atta...
Since I heard about scoped applications, I've been confused about when to build them. Especially considering that an applications can also be built as a Standard Catalog Item (on the sc_cat_item table). Any of the fields can be made as variables; flo...
For every Catalog Item created on the developer platform, there is a Knowledge Base Article created showing just the description of the item. I would like to know how to have the KB search pull up the item itself (with all the fields ready to fill ou...
I want to check Logged in user language in Server side. I wrote the below script but it is not workingif(gs.getSession().getLanguage()=='English'){return 'Test message'}
I need to add some hyperlinks on the banner frame is there a way to get it done in ui16
I want to change the state of rm_story table to ready whenever 'test result' changes to fail of rm_scrum_task table via business rule. i have made following changes but not working. Suggest me better approach
We need to show only certain templates based on category selection. If Privacy category is selected, only privacy templates must show up on Incident form. If Security category in selected, only security templates must show up. Is that possible? How t...
Hello!We have a notification that is triggered when Additional comments changes. We have a new requirement to only send this type of notification when State is New/In Progress/On Hold. This works when the state is in New/In Progress/On Hold. It also ...
Hi all. I'm a bit puzzled. I've been using masked type variable in my catalog item for capturing SSN value. Per ServiceNow documentation "Since a masked variable uses platform encryption using TripleDES, the values for this variable are also encrypte...
When I check the "On hold" checkbox in a change request it places the change on hold. When I un-check this "On hold" checkbox and save, it removes the hold then resets the approvals. What script controls the behavior of resetting the approvals? I nee...
I have uploaded a bunch of data into the hardware CI class. I have seen some of the duplicates are filtered and for each record, a de-duplicate task got created. How this is happening? Can anyone explain? Is there any flexibility to change its config...
