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Resolved! Using return false in Glide Ajax

Hi Team   We have a requirement to make the attachment mandatory in Service catalog on certain conditions. We have a custom table which holds the value if a particular request needs attachment or not. Below is the table structure for eg. Variable Gro...

JohnnySnow by Kilo Sage
  • 4360 Views
  • 3 replies
  • 7 helpfuls

Script for wait for condition

I have a wait for condition running in my workflow.  I'm trying to get it to run based on a variable called 'start_date' in my catalog item. If the start date is equal to the current date. Then It has to wait for 1 Day to proceed for next task. As th...

Munna1 by Tera Contributor
  • 2911 Views
  • 2 replies
  • 0 helpfuls

Resolved! Choice list not always showing correct display value

Hello, I have no idea why this is happening and wanted to see if someone else has experienced this and/or any solutions out there. Currently I have a choice list that has 'Label' as the display value. When I use the dropdown to select the choice, the...

Resolved! Autopopulate reference from parent record to cild record

Hi,I have a requirement that, the child record reference field should auto fill with reference field in parent record. I have two tables Div(parent table), Portfolio(child table). I have "business" field in both parent and child table. when I create ...

Yamja by Tera Guru
  • 1301 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Assignment group of sc_task in workflow

I have a workflow on catalog item where I am assigning Assignment Group to the RITM and then creating a catalog task.Then I have to assign a different assignment group to the catalog task that has been created. I am unable to figure it out. I am assu...

Resolved! Reference field shows number instead of User Name

Hello,as you can see the "Requestor" und "Representative" is wrong displayed.Both of them are mapped to the field and the reference "User [sys_user]" I created a custom table, what did I do wrong here?   

Steve2000_0-1681929011393.png
Steve2000 by Tera Contributor
  • 1179 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Operation Workspace Actions Split Button

I am trying to add a UI Action to the Split Button on the Service Operation Workspace. I have been able to remove buttons by de-activating the UI Action or UX Form Action but I can not seem to figure out how to add one. I've even tried copying the UI...

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cczernia by Giga Guru
  • 2006 Views
  • 2 replies
  • 3 helpfuls

Docusign intergration with servicenow ?

Hi ,How easy to integrate docusign with service now ? My requirement is once the servicecalatog item got submitted using workflow send the docusign to one of the approvers with some of the variables added to docusign document ? Please advise ! 

meragz by Tera Contributor
  • 3031 Views
  • 2 replies
  • 0 helpfuls

Resolved! Save an update set for later

On Monday, our system will be updated from San Diego to Utah. We have one update set that is very complex, but isn't ready to go into production yet. If I complete this update set and save the XML, can I then run a clone on PROD to DEV, upgrade DEV t...

Brent Cox by Giga Guru
  • 993 Views
  • 4 replies
  • 0 helpfuls