In one of our Catalog Items, we have a List Collector field where I am displaying four columns. I am also trying to allow them to search on the display field, but it does not seem to be working. My display field is named: u_power_bi_service_app_name...
I am using a section of script added to a Script Include to convert the contents of an HTML field to a text field; to remove all HTML encoding characters. This is working really well, with one exception. Anytime there is an apostrophe in the HTML tex...
I created few quick message which contains rick text, images and other HTML content. Now in the agent workspace when i am composing an email and trying to insert that quick message it is showing the html content in the box like below highlighted in y...
how can i give a condition so that my widget will be visible to only particular maintain item
Hello Experts. We developed one catalog item and once user submit the request, REQ ticket and RITM ticket will create initially. And Once REQ ticket approved one more RITM will create and each RITM ticket have one unique SCTASK ticket. When SCTASK ti...
I need to give access for Itil user to edit the standard change template Any suggestions ?
I'm trying to fill the background color based on drop down values. Using onChange Client Script like below, but it is showing background color only while selecting the value, once I save he form, the color getting disappeared. Any help would be appre...
i am getting invalid update when I use the current.setAbortAction(true); condition in business rule is there any way i can stop getting the error msg invalid update.
After creating integration profile , data will get displayed in Software subscription table like username , user principle name, subscription profile and Last Activity . Last activity date is showing for some users and for some users it is blank(no ...
I am working on a JIRA integration from Servicenow and the authentication I want to use is oAuth 1.0. As servicenow doesnt support oAuth 1.0, I am writing custom code to make it work. I have the access token, consumer id etc, and I am trying to gener...
Hi Team, I am tasked to enable the 'Cancel Change' UI action for all Changes in Review state. I am quite new to this and will need your expertise. The current condition for this UI action is set as: gs.hasRole('itil,sn_change_write') && new ChangeFor...
I need help to understand the backend logic about when the green dot get to shows on the Project(pm_project) list. According to my experiences and understanding, it has no matter with the project Phase or Status. Looks like it depends on the project ...
Hi, I am trying to set views on Interaction form and Walkup-Interaction form. Both are same table = interaction but view is different. I have created these 2 view rules: View Rule 1 = Workspace View View Rule 2 = Walkup View Testing done by the use...
Hi Team, Hoping a simple one for you all today. I would like to add a number of 'font sizes' to the HTML field dropdown - I can add new fonts by updating a property, but haven't found where I can the sizes? OOTB the sizes seem random - as you can se...
Hello Experts, I would like to how "Source Request" workflow triggers? And also, After "Source Request" workflow is triggered how can I add condition based on the RITM item category to continue the flow? For RITM category A after "Source Request" wo...
