Difference between ITSM and ITBM
What is the difference between ITSM module and ITBM module in servicenow?
Forum Posts
Resolved! End user access to Application services table
Hi Folks! I have a record producer that creates an incident. There is a field on the incident called Application affected that should show a list of Application Services (reference to cmdb_ci_service_auto table). Is it ok to create an ACL and open ...
GlideModal not working in scoped applications
Hello, I'm currently having an issue with GlideModal and GlideDialogWindow. Neither seems to be working. I need to do an UI Action that opens a modal with a UI page in scoped application with a custom table. The problem is neither seems to work or op...
Create a task with the flow designer
I have a record producer that once submitted needs to create some tasks/forms (depending on some variables) to be assigned to another user. Example: Requester submits the record producer, if a variable is true a task will be created and assigned to t...
Resolved! Check for other incidents already attached to a change when adding to caused_by change
We are ending up with multiple incidents attached to changes via the caused_by field leading to more than one "master" ticket in the service desk. I would like to put something in place that when the agents go to the caused_by field on the incident a...
Resolved! List context menu - g_list.action doesn't work within a callback function - UI Action
Hi,I have it working when the code looks like thisfunction confirmApproval() { var apprSysId = g_sysId; g_list.action('52796e01974031105ca138200153af19', 'appr_list_context', apprSysId); } if (typeof window == 'undefined') updateAndRedirect();...
How to find source of Error Message
How can I:1) Find the source of the error message "Password must contain minimum" ...OR...2) Determine, with confidence, that this error message is coming from a part of ServiceNow that I don't have access to? I tried searching in the following locat...
Dynamically change Glide List option labels/display values in Client-Side code
I created a Glide List field whose reference table is the Story table [rm_story]. Think Agile Development. The Glide List field, however, is on the Defect table [rm_defect]. On the Task table [task], the Number field is the Display Value. However, on...
How to restrict users to Employee Center Portal
We have a need where we want a part of our userbase to use SN only through the Employee Center Portal i.e. these users should not be able to navigate out of the Employee Center Portal ex they should not be able to navigate to the classic UI etc. Does...
Resolved! IncidentUtils - help writing reopen override script include
I am trying to add an extensible script to the IncidentUtils to change the default condition for the "Reopen Incident" UI Action. Please help me what am I doing wrong because it is not working?
Resolved! Two questions for dashboards - can we report on task and incidents
HI I have a requirement for a dashboard to show closed incidents + closed tasks in one dashboard by assigned group/assigned to broken down by month. I am able to get the query to include past 12 months but can it be broken down according to month? Al...
Dell-Boomi integration with ServiceNow
Hi All,We are looking for "Dell-Boomi integration" with ServiceNow (EC to ServiceNow).Since I have little experience with integrations, it would be very helpful if you could provide me with some guidance. Thanks
How to Integrate with Dell Boomi
Hi,I don't have much experience with integrations, I have requirement where we have to integrate ServiceNow with Dell Boomi.I did some research online but could not much information on this. I think there are no plugins for dell boomi.Did someone eve...
Resolved! Why am I still seeing duplicated on my reference field
Im trying to remove duplicated using ref qualifier and script include but after execution Im not getting any values at all.What am I doing wrong? Outcome:
Resolved! Email Notifications
I am working on email notifications in the (Emails section under system logs showing email was sent ) but i didnt get the actual mail
