in the above breadcrumbs until support page i.e HOME-->All catalogs-->Customer service-->Support is showing color code #165c53 where as 'create case' is in #484949. suppose if i go to Support page then 'Support' shows in color code #484949 but rema...
The "Bucket Name" drop down is empty, see screen shot below. How do I populate this drop down?
Hi experts,I've an unusual problem that seems to making me lose my sanity. I've a custom table (doesn't extend another table) and it doesn't seem to be appearing in the dropdown when trying to create a new report. This user already has report_admin a...
Hi all, I have an an application in it own scope. On it I have a reference field that links to the sys_user table (or at least something that extends it). How do I specify that the sys_popup goes to a view i want from that reference field. Is it poss...
Hi All,I have created the Scripted REST API and provide the API and payload to the 3rd party. But when I try to open the file from the Incident table I am getting I am not able to open the file but file is attached to sys_attachment table Tried with ...
Hi Team ,we are trying to pas the return value from the server script to client controller as below ,to check the return value we have hardcodes return value to 200 and expecting to print the alert in the client controller alert output : Please g...
Hello All, I am in the process of creating a HTML text field to pull data pill value variables. But result does not show the data pill value instead it show the data pill variable name. I am not sure what i am doing wrong, When it is a String field, ...
Hi, I have a requirement in the flow designer.I want only the 'Manager' of the user who is submitting the request to 'Approve'. In the catalog for I do not have requested for field or anything related to the user. How can this be done?Thank you in ad...
Hi ServiceNow community!I am struggling a bit with activating the following plugin in my dev instance (sn_metrics_ng | Agent Client Collector Monitoring). I am testing Agent Client Collector in a dev instance, but all the important metrics and events...
How to Pause Resolution SLA for CSM module and Managers must be able to pause that Resolution SLAHow to do this?
Hello, I created a button on the Service Portal.When the user click on this button a message appear that he will be logged out then logged in via SSO. I don't know how to do the logout/login part. Does someone could help me on this ? html <div> <bu...
Hi, I have added a custom table with query conditions for class identifications and checking the conditions on the source script returning the class based on the filter GlideRecord.checkRecord(), but it's not working for some CI's because of case se...
Hi!we use ESC application for our HR related items. can we translate only ESC portal without effecting service portal?I'm thinking to use language picker widget only in ESC portal which shall not affect service portal. can this be acheived?
Hello Community, My request is to make the variables inside RITM which are also visible in Catalog Task to appear in list view of sc_task.For example: In above diagram, Short Description is one of the field of catalog item that appears in sc_task. I ...
I need to create a custom subcategory in a table I created myself. I know that you can set a dependent field for subcategory items, e.g. in the Incident table. But somehow, 'category' and 'subcategory' already seem to be linked on the incident table....
