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Change view for Agent Workspace

Hello!I see that my Agent Workspace uses CSM workspace view, but I need to replace with Workspace view.How can I change?Thanks in advance

Marina15 by Tera Expert
  • 3427 Views
  • 1 replies
  • 0 helpfuls

BCM MODULE

Hi all, Can anyone share about how KBP'S and Master KBP'S work under BCM Module Thanks in advance

How to modify current sys_id value with previous sys_id

Hi ExpertI have requirement where I have to update to the current sys_id value with the previous sys_id value.For Example, In my dev isntance I have a CI as A and sys_id is ccbb23231212121. However, in my test instance same CI (A) has different sys_i...

BASIC authentication

Hi we are sharing ServiceNow GET API and Basic authentication to third party tool ..now the problem is basic authentication is expiring in two days and getting error message Unauthorized user .they want basic AUTH only can anyone help how to give bas...

Shabbir1 by Tera Contributor
  • 2154 Views
  • 3 replies
  • 0 helpfuls

Change Management Module Properties

Hello All, When we create the change task , it should copy the field details from change request.I am trying to copy field data by using the Change Management Module Properties But it is not working , None of the field data is copying from change req...

Asmita20 by Tera Contributor
  • 990 Views
  • 4 replies
  • 0 helpfuls