Resolved! Is it possible to remove SLA for one Catalog item ?
My client has asked us to remove SLA for a catalog item. is it possible? if yes little help would be much appreciated.
Forum Posts
Resolved! Need to delete interaction table record
Hi, Is there any option to delete Interaction from list view. When i click the Action on Select ed Rows i see the Dete button greyed out. When i open the record i dont see the delete options.
Resolved! Having Issues Looping Through Values in a Workflow Run Script Action
I am trying to loop through a bunch of environments in a Run Script action in one of my workflows, and am experiencing some really weird behavior. If I hard-code the value I want to loop through, everything works like it is supposed to. Here is the...
Is it possible? - Recalculate an SLA?
Good Morning Team, I am up against a problem I don't know how to solve and am hoping somebody has some insight into it for me. We have a catalog item with a field called "Go live date" and it represents when a client we are setting up will "Go live" ...
PUT Table REST API to update read-only field
Hi, I am brand new to ServiceNow so just checking if the behavior below is by design and any workaround... Many thanks in advance.I am making a PUT Table API call to update a field in my custom application. The status code returned is 200 so I though...
how to use a CartJS for scripted rest api.
when i am trying to apply a CartJS in scripted rest api while testing through a postman i am gettingerror - "java.lang.ClassCastException: class org.mozilla.javascript.NativeJavaObject cannot be cast to class java.lang.String (org.mozilla.javascript...
Conversion of comma separated values into an array
Hello everyone,How to convert comma separated values into an array?
PAD / Playbook stage
Hello,I've an issue with design the Playbook.Created three Lanes(Stages) Playbook In Process Automation Designer. (PAD)Here's my scenario.- User set Activity_1 as COMPLETE- New Lane Stage_2 and Activity_2 is displayed.- User open back Activity_1 and ...
Resolved! Importing CI relationships cmdb_rel_ci
Here is my problem with importing relationships.Many times, the server and the VM instance have the same name. So, when I go to import through a transform, I have no control over where this goes. I have the same issue when association a Business Capa...
How to limit a Client Script to work only on the Default view
I have an onLoad client script that I want to run only on the Default view of the incident table (not any other incident views). What is the proper way to do this? Should I keep the Global flag off and the View field empty? Or put some string in...
Resolved! Flow Designer - If Statement condition - "IS Empty" or "Empty" Option not available.
Hello, I am trying to create a flow designer for incident and I wanted to use the IF statement to check if the field value is empty and seems that option is not available. I am seeing Before, After, on, not on, at or before, at or after options only....
How to catch events triggered from openframe in topframe (ServiceNow)
Dear community, we are trying to use an openframe to show Genesys call center interface. The initial setup is working fine: We can load within openframe the Genesys call center interface, make phone calls, etc. But now we would need to capture the ev...
Create Reference Qualifier filter with if-else statement
Hello, I'm trying to create a reference qualifier that will filter based on the user's location such that if the location is anywhere in the US (location starts with US) then it will go to a particular US location. For example, if the user's location...
Adding Filter in catalog item
Hi Everyone, I have requirement that when we select choice from lookup select box field so it should filter below field. For example, I have 2 fields one for "Company" and one for "Cost Center". if we select "A" choice in "Company" field, then in the...
Resolved! Make assignment group and assigned to fields editable only to Admin and ITIL.
The following is the Script I wrote for the above problem It doesn't seem to work. I want feed back. function onLoad(){// condition to check roles of user// other than users with roles ITILif( ! (g_user.hasRoleExactly("itil") || g_user.hasRoleExactly...
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