How to Analyze Virtual Agent Utilization
Hi,I want to analyze the utilization of Virtual Agent.Ex) Check the number of clicks etc. of the category selected by the user on the dashboard.Are there any analysis tables or tools I can use?Regards,
Forum Posts
How to populate field value in pop up box through ui action
Hi all, there is one UI action(request approval) in my record, once i clicked on that UI action, one pop up box should display, where i get resource plan start date field value , where i display message that this is the resource plan start date, do...
ESC Taxonomy and $sp
I made two different Employee Center in one instance.When i tested that, Problem has occurred. Symptom : "Popular Topics" Widget Could not find Taxonomy of ESC, and show different taxonomy items.
List view- Group By option
Hi, Can anyone tell me what must be happening when I am able to use "Group By" option on any column field on List view but same action is not happening in other's instance.See pic below for illustration: where I am able to see "State" column by group...
Remove info icon from reference fields from catalog item on portal.
I need to remove these open record info icons from my reference variables on the form in portal view. I am modifying Page Specific Css in sc_cat_item page and trying to set "display : none" for that element.sp_page.list > sc_cat_item - I found the c...
Inbound Email when customers reply back should update the customer project record[customer_project]
Hello Team,I would like to request suggestions on a requirement- Customers will not have access to the system, but when they send the inbound email to the instance it should update the customer project record; certain fields needs to be updated over ...
Resolved! Dropdown value in a select box variable isn't taking exact value from the choice table in the portal
Hello community. I've created a select box variable in a record producer and it is mapped to the choice table which is having values. ( I tick the 'Map to Field' checkbox and selected the correct choice table and field). One value from the dropdown i...
Resolved! How do I change the size of the content inside "Single score report"
Hi all,I'm having issues with the font size and text size for my score report, all the reports are same but the active exclusions widget content is bigger than others. I did find the option to change the size of the chart but not the content.Can anyo...
Resolved! Localization of UI Action and Smart Button
Hi All, I have UI Actions in classic UI and Smart Buttons in mobile App. All these buttons are in English, my requirement is to translate these buttons into multi language for users. Based on their language they should see button in that language. Pl...
Resolved! CRUD or CRWD
HI folks, I have a doubt, I tried to find in products documentation but I had no luck. primary operations performed against tables are CRUD or CRWD? (create, read, update or write and Delete)
How can I combine the results of two Assessment Instance Records
Hello Group,I have a survey using a database view that uses the assessment instance, assessment result and task tables. The survey has one Likert Scale question. The caller can also add a comment but it is not mandatory. If a comment is added...
customer account extended table
when extended table in CSM customer_account.list is opened from the navigation , still displays label as ->company instead of Accounts in all views default view and also case view even after activating the customer service plugin and setting the...
Show active as well as Inactive Users to ITIL users on User Table
Hello All, I have a requirement where I need to show active as well as Inactive users to ITIL as well as admin users.Is there a ways where the ITIL users can see both these type of records on the user table.
How to get data from an HTTP Response from a REST Message
Hello Everyone, TL;DR > I need to extract a specific value of a REST Message RESPONSE and assign it to a record field to fix our CMDB.Full version:I am currently integrating a tool and I have a working REST Message, below this is the response I get ...
Setting a date field to today's date when another field is set to option b. Need help with script.
Hi,The requirement is to create a new field called 'Governance date' which defaults to today's date. It has to be visible on the tm_test form but only when another field 'suitable for ATF'=no. I have been able to do that using UI policy. When a new r...