I have a question on the best way to create work notes on a Change request based upon a Run Script Action in the Change workflow. This is the code for the Change Work Flow Run Script Action if (workflow.scratchpad.sendmail===undefined){ var gr = n...
Hello, I have a read only Date/Time field that I would like to default showing the current date and time. I have tried adding the below as the default value but doesn't seem to work: javascript: new DateTime();
I am looking for a way to either create articles in a "published" state, or trigger the "publish" workflow through the REST API. I wrote a little PowerShell snippet that is creating the articles in "draft": $serviceNowCredential = Get-Credential $u...
We granted user_admin role to one user, when we impersonate with that user and add or remove group members, we are facing below error message.Tried with different group types(itil, internal, Security incidents..etc) .Did anybody came across similar i...
Hello experts, please I need your help, I need to create a scheduled job that will delete all attachments except the content type that is not an image.I got this from another post:tested it with a single incident, used the sys_id from the incident an...
Hi, We have a form backed by a table. One of the field in this form, 'Meeting link' is being populated by consuming a third party REST APIs which is written in an 'asyc' Business Rule. Now, our objective is to populate an informative message on the p...
I'm trying to hide the email_client envelope button when the request is in certain states, so I created an onLoad Client Script using the email_client_open.hide() function but is not working. Browser console is saying '$ is not a function'. The emai...
Hello community, I need your help with a bug in my script. The starts with a record producer which triggers a flow in flow designer first, which in turn calls a workflow. The script below is set in the context of a create task in that workflow. To b...
After implementing more than 100 Catalog Items, I want to share my personal best practices. The goal is to help others save a lot of time and avoid making the same mistakes.Disclaimer: The recommendations are based on my personal experiences and are ...
I am trying to use flow designer to facilitate a process. Inbound email creates a record on custom table & assigns incident to users assignment group. I have a custom table that extends Data Lookup Matcher Rules. I have a custom field for mailbox own...
When typing in the reference field, the username should get listed instead of userID. How can I achieve this?
For a table I have to configure a form link "Show closed activities". This link should only be visible for users with role "emp_admin". When link pressed, the system should open a new tab with list of all closed records that apply to the same Employe...
I am using GlideDialogForm in a UI Action to open a popover form to insert a record into an embedded list in the parent table's form. Some of the parent form's field values are required in the related record and I would like to transfer the values in...
ATF: How Test Generator benefits us? As I have checked, it is generating similar test cases with different data.I have checked for the Incident and Knowledge tables and got similar test cases. So, I was wondering how it will benefit to the user.I att...
Hello Experts, We have received a requirement from client , we want the attachment added by task handler on sc_task table should get copied on another task so that concerned team can download the attachment added and do the needful How can we achieve...
