Have anybody found a solution for this error FAILURE: g_form is not defined. A valid form must have g_form defined I am getting this error in the test step "Open a Form (SP)". I open a custom portal with a custom page that contains 3 custom widge...
Dear Experts Tell us about the "Impersonate user" role. â–¼ BackgroundWe are going to ask a non-developer user to test a catalog item.We would like to have the person in charge of accepting applications/acceptances from the service portal form to test ...
Hi Team ,we are reaching the two jsons and we need to merge into one json depends on primary key Json1=[{"asset_details":"0f19a6518787d11089e3c8490cbb35bb","u_order":"1","chargeable":"true","amount":"","shipto_loc":"Finland","IO:49eb58f81ba969100995...
Hi all,I am trying to run a query on the Agent Client Collectors table and then get the display value of the location field. I have tried with the below script however the result is blank: var svs = new GlideRecord("sn_agent_cmdb_ci_agent"); ...
We are building out our instance with the new Tokyo Next Experience. We are using Agent Chat within the Service Operations Workspace. We are rolling out the next experience in phases. Trying to figure out if there is a way to redirect the Interact...
I am gliding the most viewed and most rated kb articles in service portal widgets using the query below. But the sorting is not applying properly. Only sorting is applying on single column . Please suggest. gr.addEncodedQuery('GOTO123TEXTQUERY321='+ ...
Hi,The task is to get sysID of the record and put into another variable. I am getting the output as null via addInfoMessage. Script Include function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { retur...
Hello. When a new incident's form is shown (via the Incidents > Create New module), I'd like to obtain the following behavior:1) when category is set to A or B (let's use letters for an easier description), clear the Service value AND set it as manda...
HiWe have extended our Idea table and have a new table with the module: GeneralI am trying to update the email script so that the link will point to the new Idea Portal but im failing at it, as i also have no knowledge of scripting. 1. This is the sc...
Hey guys, I am trying to integrate Duo with Service-Now. The use case is having a UI Action button on a user record that sends a DUO PUSH notification to their phone. We then need to know if they Accepted that DUO notification in Service-Now. Has any...
Can anyone help me in how to show RITM number in short description on change request form.To auto populate Change Request Planned Start Date depending upon the RITM creation date aAs mentioned in below screen shot the highlighted fields should get au...
Kindly refer the attachment and suggest why its showing "false" instead of incident number , and how can we set it back to incident number.
Hi Team, We have requirement about Round Robin assignment using Schedules We have different schedules for a group of members like below:Schedule 1: 7am - 4pm Schedule 2: 8am - 5pm Schedule 3: 9am - 6pm Schedule 4: 10am - 7pm If user is in 7am-4pm sc...
Hi All, What is the procedure to delete the old HR cases in ServiceNow? Is there a configuration to perform the record cleanup process?Thanks in advance...
Hi All,I need to hide a variable from the MRVS from the row itself. Is that achievable ?I have a variable please_specify_the_reason inside the MRVS but this should be visible base on the another field reason_for_disposal = other ( this is select box...
