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Resolved! Top Navigation Bar

Can the top navigation bar be edited?  That is, can items be removed (such as workspaces) and other item(s) be added?  Thank you!

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mah1 by Kilo Sage
  • 3055 Views
  • 6 replies
  • 5 helpfuls

Resolved! Hide Virtual Agent Chat Bot

Hi all,Can anyone tell me how to hide the virtual agent (chat bot) on the Service Portal?  In our Prod instance, it is only available to us admins and I don't know how to adjust these permissions. Thanks,Jonathan 

Resolved! Readonly glide_list doesn't display value

Hi, Can anyone suggest me how to overcome issue with glide_list.I have to display values on glide_list by OnChange of another field.glide_list must be read-only. It's not displaying the values if its read-only if I make glide_list editable it display...

Nirmala B1 by Tera Contributor
  • 1385 Views
  • 2 replies
  • 0 helpfuls

How to export data to CSV from a widget

I have a widget and it shows data from a database view based on the filter provided in the widget. The widget also adds calculative columns and data. The calculations are pretty complex and we can't do it as part of report (this is because report pro...

TT3 by Kilo Guru
  • 2726 Views
  • 6 replies
  • 0 helpfuls

Resolved! Time sheet portal changes for "Add Unassigned Task".

On time sheet portal we have a link "Add Unassigned Task" using which a user can select any task by searching it. I want to restrict this search so users can only select a particular type of task, for example only incidents or demands which are work ...

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Chandler2 by Tera Guru
  • 2499 Views
  • 9 replies
  • 3 helpfuls

When Email Is sent create incident record

Hello All,When a new email is sent to the email address xyz123.com a new Incident record should be created.   In the Incident form:The email Subject should populate the Short description field on the Incident. The email Body should populate the Descr...

Community Alums by Community Alums  
  • 1659 Views
  • 3 replies
  • 0 helpfuls

Survey result Dashboard report

Hi everyone, We are sending out a survey after an incident has been resolved.  One of the questions is asking the helpfulness of the technician.We need 2 reports on our survey result dashboard from that question:One to display the TOP 10 technicians ...

John Mohr by Tera Contributor
  • 2712 Views
  • 7 replies
  • 3 helpfuls