How to copy the attachments from catalog tasks to RITM & RITM to catalog task .i.e vice versa
How to copy the attachments from catalog tasks to RITM & RITM to catalog task .i.e vice versa
Forum Posts
Abort Business rules using flow design
I want to abort business rules using flow design as due to that business rule my flow design is throwing error. Can anyone please help me out ASAP as it is urgent.
Employee center Pro - Disable Performance details icon
Hello Team,Please find attached Performance details.jpgHere how to disabled clock icon at footer which displays Performance Details (Widget Matrix)Guide me how to enable/disable this clock icon.And also let me know can we enable this icon for specifi...
Resolved! Create link to populate field on Service Request
Hello,I have a requirement to provide a link that will automatically populate a specific field (variable) on a specific service request. Does anyone have an example of this type of link they could share? So, the customer is looking for something like...
How to restrict service catalog for VIP user
I wanted to restrict the visibility of one particular catalog for all VIP users of a particular domain. Please help.
Strip or replace quotes " from Work notes
Hoping someone can help. My knowledge is very limited and I didn't write any of the code mentioned here. We have a business rule (Task [task] that updates the body of a Zendesk ticket (third party ticketing system) via TASK. Everything works fine in ...
Users Unable to View Surveys in "My Surveys" Widget After San Diego Upgrade
Hi there, We are in the process of upgrading to San Diego and since upgrading our instance, surveys that are assigned to users from HR Lifecycle events are no longer being displayed to users in the "My Surveys" widget location on the my_surveys page...
Resolved! Auto populate RITM watchlist
Hello , I want to copy user(reference field to user table) to ritm watchlist on submitting request.I have referred https://www.servicenow.com/community/it-service-management-forum/auto-add-to-watchlist/m-p/914649/page/2but i get org.mozilla.javascrip...
How to compare two lists ... Group memberships.
I have a scenario whereby I need to compare two lists to confirm that all values, separated by a comma, in list one appears in list two. For example, see the output from the below script, I need to check if the values in the first line appear in the ...
Resolved! Load a single Related List on-demand
I have a Related List that is slow to load, but is only used occasionally. I would like to devise a means to set only this Related List to load on demand. I know there is a user preference, but that is per user and affects all Related Lists. I wou...
Resolved! Record producer list collector field value selection logic for selecting None of the above option
We have a list collector field on record producer. we have created four values in the question_choice table and added the reference qualifier to the list collector field. requirement: if the user selects one value and then if he tries to select 'none...
Resolved! Agent Workspace - delete tab "My Lists".
Hello dear community, I need help: We are setting up our workspace, and I need to delete "My Lists" tab. Does anyone know how I can do this? Thanks
How to modify the visibility of a related list UI action?
Dear all,how/where do I get to modify the visibility of a related list UI action? I did not find it anywhere.Namely I would like to restrict users to add/remove groups of other users, if they are not the manager of that given group and at the same ti...
ServiceNow REST APIs returns empty string ("") in response if there is no value/data available for fields
Hi All, ServiceNow REST APIs returns empty string ("") in response if there is no value/data available for fields. Behaviour is same for all the APIs. Explaining same with one example as below: REST API: https://{{instanceURL}}/api/now/table/sys_user...
Resolved! Default List columns
Hi, Is there a way to set the default list columns? I don't want every user to have to personalize their list columns, I want to change the default list columns for everyone.For example, I want to set these list columns as the default for my table:Th...
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