difference between ITIL users and Non-ITIL
Hello All, i wanted to know what all stuff can they access and their limitation what can a non itil can do && itil user can do
Forum Posts
ATF for form sections
Hi, We have Requested Items (RITM), Catalog Tasks (SCTASK), etc... records which contain variables in the 'Details' section of the form. Is it possible to validate the visibilty/mandatory/etc... of these variables on the form using an ATF ? Or, is it...
Resolved! How pass variable of on workflow to another workflow
Hi , I need help on to understand logic and workfing functional of workflow . How many ways to pass one variable of worfklow to another workflow ,and second will trigger then first workflow get the final variable ? **Community link already checked po...
What is the maximum limit of 'max activity counter' in Workflow properties?
The default value of 'max activity counter' in Workflow properties is 100. But there are situations of looping few activities with 1day timer for duration of say 1year causing thee activity counter to reach even 2500+. So, is it advisable to increas...
How to create a dynamic choice list from data in column of another table?
I need to display a choice list on table A with values in column x of table B. How to configure this? I'm also fine if it is some other component, if not choice list but need the dynamic list. Note: This is not about "reusing" a choice list defined o...
AD Manager Plus
Any suggestions on websites/material to help understand the integration, functionality and general use for the AD Manager Plus application. We are working to integrate AD with ServiceNow.
Resolved! XMLhttp.do 404 (Not Found) - Catalog Client Script
What's causing this error? Catalog Client Script: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == ''){ return; } var user = g_form.getReference('list_of_users',autoFill); function autoFill(user){ ...
Resolved! How to Assign variable set variable value from client script!!
Hi All, We have a Assignment group variable in one of ours variable sets. We want to set that assignment group variable value by default for some items (Group value will differ from different items). How to set that Assignment group variable (prese...
How can I restrict access to add an attachment (sys_attachment) from a scoped application table?
How can I restrict access to add an attachment (sys_attachment) from a scoped application table? Let's say I have a record on a scoped application table and when the record is active=false, I shouldn't allow the end-user to upload more attachment (sy...
Resolved! Notifications on Outage table and Service status page
Hello All, Service Status page: In the "service status subscription" widget, once user subscribes which notifications will trigger and who will receive them? There are 3 OOB notifications on "cmdb_ci_outage" table: Service Outage Start, Service Outag...
Resolved! Affected area of property "glide.ui.ref_ac.startswith"
I want to change the value of the property "glide.ui.ref_ac.startswith" from "true" (default) to "false". What is the scope of this property? This change seems to only apply to reference fields that reference user tables. Is it correct?
Resolved! Hold The Business Rule for 15 mins
I have a requirement if we mid Sever is down , We have to create a incident but one condition as After 15 mins and if mid sever is up within 15 mins then no action required . I'm trying to achieve by BR and adding gs.Sleep() but it is not working ...
Resolved! com.glide.script.fencing.MethodNotAllowedException in workflow Run Script activity
The full error message: JavaException: com.glide.script.fencing.MethodNotAllowedException: Function getValue is not allowed in scope x_***** It happens when running code in a workflow Run Script activity. More precise at the statement: current.variab...
Can a developer create ACLs without having admin or security_admin role?
Several developers are using a shared instance of ServiceNow, each with his/her own scope. Without granting admin or security_admin role to the developers, is there a way to assign roles to the developers such that they can create ACLs within their i...
Resolved! How to trigger parent table notifications to child table to
Hello Team, I have created new customised table and in that there are four child tables. I'm trying trigger notifications for all the table which I have created on Parent table. Can anyone help me how to do this because I can see there is no inherit ...