I am working with a catalog item. I have a delivery location field which is referenced with location table. Now I want to auto populate the delivery location field based upon a requested_by field. The delivery location should be requested_by user's l...
Hi Everyone, I have created UI action in agent workspace to open pop up.1. When I click on the button then pop up should open with record list of table.2. And when I click on any record , it's details should get populated in additional notes ( cases ...
Hi Team, We had an issue with workflow so requests were not closed properly & we have fixed that issue. But want to close the old records. RITM state is set to Closed Complete on them but Stage is still showing as Fulfillment and REQ is also active. ...
Hello, I am looking for a CSV import with BOM.Last year, I imported a CSV with a UTF-8 BOM into ServiceNow and it was garbled.At that time, I understood from reading the following knowledge that ServiceNow does not support BOM.https://support.service...
Dear all, We have a case where I need to create a Task by populating description with HTML content. I have seen from table that Description is pure string text. Do I have to add a new box which accept HTML ? Do I have to create a new taskTable wich i...
I am Having an UI action Named Create contact(customer_contact)I need to write/create ACL for this create contact button for agent user how to do this?
I have created one on call schedule and in the trigger condition i have added two conditions 1. priority is one of critical or High2. assignment ground is TEST GROUPSCREEN SHOT ATTACHED now when i create an incident and set priority high and assignme...
Hi, While moving from New to Access state, If system through any error then ticket should go back to New state. We do have many business rule conditions to move from New to access state. Few examples : Line manager, CI manager, Group Manager should b...
Greetings, everyone. So, I'm trying to configure a pair of UI actions: "Place on hold" and "Resume working". What I'm trying to achieve is: When I click on "Resume working", I want it to revert the "State" to its previous choice, i.e. the choice of "...
Hello, I have a Filter Search which returns rows that meet a date condition which is on or after a certain day and time of the current week. This is done using the "trend" function, trend on or after day and trend on or after hour of day.How do I u...
Hello! I have added a column to the users table called "Job Level". The column is type "choice" and has things like "VP", "Director", "Manager", etc. I've created a request form that uses "Lookup select box" and references this "Job Level" field o...
I found this great resource that uses a Business Rule to call a custom API endpoint over REST: https://www.transposit.com/devops-blog/itsm/creating-webhooks-in-servicenow/ I set up a Business Rule on my ServiceNow account to execute my custom script ...
I wanted to utilize UI Builder to create rich Service Portal because of the good and rich UI components available. My need for Service Portal is mainly for requestors who want to submit requests, approve requests, close tasks, view reports. Is it goo...
I have built the below UI page (probably not very elegantly) called sd_authorization. I am getting to this page via a redirect from another ui page, and I am passing the email address through the URL (sd_authorization.do?sysparm_email=anaddress@doma...
Hi All, I have user called Demo User A whenever he logged in system is taking him in to ess poral but then we removed ess from the user and typed sp means he can able to access the sp page. but i want to restrict him only he need to access the ess po...
