Very simply put, I am running a query in scripts background and am getting the error 'cannot convert null to an object'. I'm not sure which piece is pulling back null. Can anyone advise what I can change in the script?The logs say the error is in lin...
Can you please help me with this.The problem should not be closed/resolved unless the problem task is closed.i had written a before business rule(update)(function executeRule(current, previous /*null when async*/) { var gr = new GlideRecord('pr...
Hi all, I have a requirement to display a custom alert when the Assignment group is changed to a particular group. We'd like to use GlideModal instead of the standard Javascript alerts to have more flexibility, but it's been a little challenging to f...
Running a fix script which returns about 300 records, each record will return 4 fields. What I want to do is put the entire contents in one array, and then for each record put that into an individual array. I know what I have below doesnt work but I ...
We have customised the login widget for the Service Portal modal login, so that ITIL users are redirected to the frameset view. The widget seemed to work fine in Madrid, but stopped working after we upgraded to New York. I've debugged the code and i...
What’s the difference between the mobile ‘Classic’ app and the other one?Is the ‘Classic’ app due to be deprecated at any point soon?Is there a benefit to moving away from the ‘Classic’ app Do any of the mobile apps work with things like Android Auto...
Can someone tell me why the state does not update to 'In Progress' in the Flow? The inbound email triggers the flow OK and the condition action evaluates to TRUE so should set the incident state to In Progress. Thanks,Rich.
I'm trying to modify the SC Popular Items widget so it sucks less. See below for what I'm getting when I try to take advantage of pictures:Cutoff pics depending on the length of the title. I'm not sure what I can do to prevent this, without throwin...
Hi everyone, I cannot pass a GlideRecord object to a function in a Script include. Is this normale/ intended behaviour? When I pass the GlideRecord to the object, I can still read the field names using GlideRecordUtil, but the row count is zero and...
Hello can we create a metric definition to capture previous value of a field change ??
Hello, I need to write a simple code to compare starting and ending dates in order to ensure the ending date is greater than the starting one. This applies to a record producer which should be a catalog item at the same time - I have done similar tas...
like I created a form with two fields user and group when I select a particular user in user field and particular group in group field by clicking on submit button. The user should be added to that group
I have a client script to hide a choice value for a list field depending on the assignment group of a user. The script works fine on desktop but won't work for mobile agent (not classic mobile). I selected "All" for the UI type in the client script c...
I'm connecting to ServiceNow from Salesforce and have created a custom authentication provider for ServiceNow to initiate an OAuth Flow and return the OAuth Token and Refresh Token. The authentication provider class I wrote generated a callback URL t...
I have the following script that I want to use to change the label color on a field that's calculated by a business rule. Anyway Here is the code: var labelcolor = g_form.getLabel('u_crequests.u_risk_rla'); if ('u_risk_rla' == '1') { labelcolor.st...
