Hi, While generating a report for RITM , in the varaibles section , Short description and Description is not showing these are variables can any one plz help me on this request , with steps & screenshots @Saurav11 @kamlesh kjmar
Hi All, I want to understand if there is a way to auto assign the HR Case based on the availability of the agent in a group.Like if the Agent is on leave then case should not be assigned to him.Can we use Agent Schedule module for achieving this or ...
i need to have coalesce on two fields where one field is the number field and the other is name field. it should check for both name and the number field then it should update the record, but for me even if the name field is not present the field get...
I want to remove the clickable link on a Related List on a configurable Workspace.For example, on the screenshot : I want to remove the link for the Email Related List .
Iam trying to create a run server side script for ATF to query , update and insert the record in samp_custom_sw_product table , But Iam getting error as mention below. ----------------------------------------------------------------------------------...
Hi all, My question is related to widget called Featured Content. In Service Now if you go to Knowledge/Homepage on the first landing page you get a row with available databases and in second row widget like:Featured Content, Most Useful, Most Used. ...
Hi, There is an option to close all child INC tickets if the parent INC ticket is closed. I want to copy this same feature for my custom table. What is all involved (scripts, business rules) in this solution? I see a business rule called "Update Chil...
Hello All, I have created an interactive filter and then created interactive filter reference, but I am not getting the field "process" from the R2R Table. Can someone help me?
Hello ExportsI want to Create Report for incidents against Change Request.Requirment1.I want to Create Reports in list view ( Below fields only needs to be available.)2.Fields --- Incident no , ,Created,Assissigned to ,State , ,Change request no , Ch...
Hi Team,Does anybody know which filter can be used in Incident list view to find ; how many incidents arrived under an Assignment group (today) and how many of them are moved to another queue ( today ) from same Assignment group.Requesting you to sh...
Hello Everyone, I need to get the list of tables who extends Task Table.Using Task Table sys id we can Glide on sys_db_object and get the list of those tables, using below script - var sysDbObj = new GlideRecord('sys_db_object');sysDbObj.addEncodedQu...
Can anyone help me to create a dashboard and reports for the RITM task.like date of creation, completion date, Date of Request moved to In Progress State,due date
Hello. An automated, outbound email from ServiceNow has to be processed by a target system, but this is prevented by the presence of the "Auto-submitted: auto-generated" string in the outbound email's header.Is it possible to remove that string from ...
Hi,I have excel file which contains two column sys_id1 & sys_id2Now I am importing records in u_m2m_table where i have two fields field1 and field2. These two fields are references to table 1 and table 2 respectively. Now while importing records in ...
Using business rulesNeed to stop creating a Catalog Requested Item
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