Hi all, I'm trying to create a User Criteria script for a catalog item that checks if the user is a manager and if he belongs to a particular company. I have the following code working for the manager requirement (we have a custom field [u_is_a_manag...
I have followed the following steps: 1) I have created a free twilio trial account and have received a North American phone number. I wanted to have an Indian phone number but India was not listed under Countries in Twilio , so I raised an Indian pho...
I have been digging into Business Services and trying to understand how Service Now is handling these. We are currently setting up Service Mapping and having noticed that a discovered business service will get created on the cmdb_ci_service table as ...
Hi all, Somebody has informed me that upon exporting a report to PDF data for a particular filed is showing the display value xml e.g. {"displayValue":"Cheltenham","value ":"61c836a4db5083005a74fb041d96 195e"} 1 0.08% {"displayValue":" The field ...
Hi, I'm adding new options depending on other field values. But I need to be able to reset the values back to the "default* options via catalog client script. One workaround (I thought) would be to fist use g_form.clearOptions('fieldname'); and then...
Hi All,I need to import from LDAP some groups which contain within them, other groups of users.I have note that the function: ldapUtils.addMembers(source, target) , import only the users like members but exclude the groups.So, I have checked inside t...
Hello Everyone, I need to style a ui page in service now. I did it but its not coming as per expectation as I have little knowledge on HTML & CSS. Please look into the screenshot below, my requirement is this container should come as a pop-up. But so...
Hello, through a System Import Set, I want to upload the sys_journal_field records for work notes on an Asset record (alm_hardware). Target: sys_journal_field. Within the Transform Map, I set up a Transform Script with the When condition OnBefore. It...
Trying to figure out Why I can insert a new from the GUI into cmdb_ci_storage_volume table without any relations, but when I try to do the same via API (see this thread https://community.servicenow.com/community?id=community_question&sys_id=20c5ed1dd...
Hi All, Would like to check how do i change the color of Approve (Green) and Reject (Red) when mouse is hover over. Thank you in advance for your help.
I have a requirement to send email notifications to a list of people configured in our custom form when the SLA configured exceeds 50%. This is achieved via workflow Run Script activity. I have a field called Team Lead List which is a Glide List f...
Hi, I would like to sort the order of records in list. In ServiceNow product document, isOrder will work well. However, I cannot find is Order in attribute. Could you let me know the way of sorting? I hope to choose one column and the sort the orde...
We have a requirement where we need to restart (after task 1 is completed) the workflow based on a change in the field value of a request form. Scenario is, there is a field 'hire date' on a HR request form which the user fills in before submitting. ...
Hello, Can we create a button on the Catalog item view on both native & Service Portal view on clicking that should redirect to knowledge article ?
I wish to add/ remove some variables from the RITM page which is displayed after one creates a Req >> RITM. Sometimes, some fields are not required to be displayed whatever user has entered. Please see attached snippet.