Hello, I have a catalog item that sends an approval task to multiple people based on the role they selected on the form. So for example, Role A has Approver 1, 2, & 3 and Role B has Approver 4, 5. Only one person for each role needs to approve and af...
Dear all, I have the following Json body message that I need to pass to a REST POST API in servicenow. The json is as below : { "status": "sent", "emailSubject": "Sent from the DocuSign REST API", "documents": [{ "documentId": "1"...
Hi All, On incident table, I want to copy additional comments to work notes and delete the additional comments . I want to do this as one time activity so looking to write background script for this. I tried below script for one incident ( I need t...
Steps To Re-Produce:1. Create Data Source - SNOW Categories2. Import Set Table Label - Service Now Category3. Import Set Table Name - u_service_now_category When i click on the below transform maps button and on the source table field is different...
Hey all,I am working on a script for a Run Workflow activity and am stuck. Here is an overview:User submits a form on the Portal that creates a RITM. When they Select the option "Remove Access" another field pops up with a list of the current groups ...
Hello Everyone, I've a requirement. In the change task form, i've to make state field as read-only, when the logged in user is not a member of the assignment group of the change task. I've tried with the below script include, var CheckNilfiskAdminGro...
I am still unable to add info text to a catalog item (more specifically in my case; Order Guide) that is visible when using the Service Portal.Does anyone have a suggestion for a work-around?A few versions ago, we used to be able to set an HTML field...
Hi Team, I have a requirement to create a new field "In stock Date" in asset table to store the last updated instock date. >> So I have created BR to update the instock date and it will work for upcoming records. But thing is i need to update the "...
Hi, How to row counts for each table in servicenow Please give me solution
I am looking to have it when you put @mentions in additional comments it will take check that users sys_id and add them to the Watch List which would display their Name. If the user is already added to the Watch List I would not want them to be added...
Hi Team, Can someone explain me where the value is displayed in the form after we retrieve the value from g_scratchpad using client script, NOTE: g_scratch pad is used to get the value from the server which is not there in the client end. So after w...
When i try to send the email notification for SLA has completed 75% of business elapsed time for incident table,I need to select the Incident SLA table in email notifications.But it is not posible to access the Number field from the variables,beca...
Is there an easy way to convert an encoded query such as:active=true^caller_id!=3643044b6ff851406b7283bc5d3ee42b^ORcaller_id=NULLto make it look how it looks at the top of a ServiceNow list?All > Active = true > Caller != Data Center OperationsFor cu...
I'm trying to return the current date so I can make sure a change request isn't schedule for the past in a client script. I've tried to use GlideDateTime, but my research has shown that this is a server side object. In one of the threads on this to...
How can I create a multidimensional array in a script include and pass it to a client script? In the client script, I am trying to populate a choice list with the values from the script include. My searchResults array is returning all items in one...