To reduce waiting time for our users, I am making an API call via our MID server from a Script Action (I also need to process the returning body/message), but is there a difference between using execute()+setHttpTimeout vs executeAsync()+waitForRespo...
i all,This is what I am trying to accomplish:On table_a I have a variable called u_update. It is a string field. When the record on table_a is closed, I want it to take whatever the user put in u_update and populate it in table_b in current_update. c...
Hey Guys, I have requirement here it goes On Change Request Form, when we change "Service" and "Configuration Item" then the Assignment group should be auto populated based on CI/SO Installed Plugin (com.snc.best_practice.itsm_csdm.quebec) Busine...
I have this very simple widget with the tiny mce html editor. It appears fine one the form and the editor seems to be working. Except when I try to upload an image. The image is not inserted into the editor and I get no error messages in the console ...
I have been looking into what these fields are mapped to in SCCM and it looks like basically first discovered is the same as the CI create date and most recent discovery is very similar to the last modified date.Can't find this information anywhere i...
Hi, I have a flow designer that uses REST Step action. I would like to pass work notes only if it changes. I have added the script below but it keeps returning false even though I've added work notes to the record. Any idea how I could check if work ...
Hi everyone, I am building a workspace in my PDI and I have added a submit incident button but it is not working. It shows up in the regular UI but does not show up in the workspace even though workspace form button is checked and I've even tried ch...
Hello,I want all fields in the planning tab mandatory on before the change request is allow to move out of new. In "New" state nothing is required.All planning fields are mandatory before the state can change to 'new'. This task is complete as a Chan...
Hello, I currently have 2 ServiceNow Instances synced between each other using OAuth 2. Currently, when the token expires I have to manually get a new one from the REST message. I am trying to create a new Scheduled job to run just before the refresh...
we have goup with name "dashboard - viewer" now we want to "dashboard - viewers".If we change the group name will it effect to any knowledge articles, service tickets, parent/child records ?
Please help me round robin assignment rule using business rule for incident
Can we connect servicenow to external database. if yes how?
Hello, I'm trying to set default value based on Order specification on dropdown which I have created using UI Page and it's not redirecting to current page it's staying on UI page. Can anyone help me what needs to change in below Script HTML Script ...
Hi Team, Is it possible to create hyperlink on related list items.Example: In list we have 3 users name by clicking any user it should redirect the page to user table in form layout(where the user should be a heperlin...
Hi All,I want to implement access control to attachments. While adding an attachment, I need an option to mark it as External Visible = true/false.And only if "true" certain users with some role should be able to see and download the attachment inclu...
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