Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to change String variable type box height

Hi After upgrading to San Diego we noticed that text-box size for the String type of variables changed. They appear much larger than in previous releases. I found the way how to control individual variable/text-box (updating System UI-> Field Styles ...

find_real_file.png find_real_file.png
Alex B_ by Tera Contributor
  • 1783 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to display group name instead of sys_id

I'm using a Lookup Select Box variable for a 2nd approval in my catalog item. This variable is referencing the sys_user_group table and I have a reference qualifier specifying the 3 groups to be referenced for the drop-down selection in the variable ...

find_real_file.png find_real_file.png
Brandon R1 by Tera Contributor
  • 4739 Views
  • 11 replies
  • 3 helpfuls

How do I configure "System Status Dashboard" in Service Portal

Hi Experts, I am trying to customize the system status dashboard to show outages based on locations Each Network or Power outage consists Affected location or locations, and I want these locations to show outage legend in the status dashboard. But I...

Sahana by Kilo Contributor
  • 3257 Views
  • 1 replies
  • 1 helpfuls

How to set up working table rotation?

Ahoy, we have a custom scoped table with millions of records. We don't need log records older than 10 days, therefore, we would like to rotate the table records and truncate anything older than 10 days. This is what the table totation looks like, but...

ceskie by Kilo Guru
  • 1568 Views
  • 2 replies
  • 3 helpfuls

Resolved! Comparison between arrays

hi all, We have two array var arrayA = { "a","b","c"}; var arrayB ={"c","d","e"}; we need to items, which is available  in arrayA but  not available arrayB. Expected o/p is :"a","b"; please  suggest for approach.

Resolved! Attachment Rest API for ServiceNow to JIRA integration

Hi All, We got a requirement to Built custom integration between SNow Problem module with JIRA Issue. I have built custom Rest based integration and able to create issue and add comments.  Now we need to pass the attachments from ServiceNow to JIRA. ...

ACL - how to check on impersonate?

HI,I'd like to add to an ACL that impersonating is NOT allowed. So I'd like to ensure ONLY the user himself can do / could have done the "write" on the filed.Any Advanced code to check for that? Thank you!

Zod by Giga Guru
  • 3512 Views
  • 6 replies
  • 2 helpfuls

Multiple email address for group

I have a requirement where I have to add multiple email address as a group email. Tried adding it in oob group email field seperated by commas and saved it ,emails are getting triggered but once we open the group it shows some error and we have to re...

lakshmi75 by Tera Contributor
  • 1629 Views
  • 3 replies
  • 2 helpfuls

Resolved! Automated Test Framework error

I am creating a new test in Automated Test Framework and utilizing the incident template.   I fill in all the fields that are needed to complete the form and when I run the test I receive an error:   FAILURE: Unable to set field 'subcategory' to valu...

jlshaffer by Tera Contributor
  • 2960 Views
  • 5 replies
  • 8 helpfuls

whate mean Enforce exact count match ?

Create or edit a CI identification rule  https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/task/t_CreateCIIdentificationRule.html   whate mean Enforce exact count match ? dvanced OptionDescription ...

lei wang by Giga Contributor
  • 1334 Views
  • 2 replies
  • 0 helpfuls

Resolved! Script Include protected by Protection policy

The San Diego error described in the following Knowledge has occurred. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116263 Therefore, ChangeModelAJAXProcessor needs to be updated by importing XML.However, I get the followin...

find_real_file.png
miyu by Tera Guru
  • 1512 Views
  • 3 replies
  • 0 helpfuls

I want to get an access token automatically

Hi. I'm investigating to integrate Google Calendar and ServiceNow. The requirement is to connect with a service account key instead of the Outh 2.0 Client ID. After some trial and error, I succeeded in getting an access token. To get an Access token,...

find_real_file.png
Ereshkigal by Tera Contributor
  • 1875 Views
  • 6 replies
  • 0 helpfuls