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Resolved! UI action condition for list field

Hi,I need help with the UI action condition to check the users that are part of the groups listed in the field( type is list).This is the condition I wrote, but it doesn't work.current.u_implementation_group.toString.indexOf(''+gs.getUserId())!=-1|| ...

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eliana_wise by Tera Contributor
  • 4681 Views
  • 5 replies
  • 3 helpfuls

Resolved! Transform Map/Script not writing to 'Work Notes'

Looking for some help on this issue I'm running into. I can't seem to get data to write to the work notes field no transform.Things I have tried:Mapping the source field to the target field of target.work_notesTried a transform script as both onAfter...

dustin_barre by Mega Contributor
  • 4622 Views
  • 9 replies
  • 1 helpfuls

Resolved! cannot see custom fields in configure table

I created a couple of custom fields in a CMDB table. But when I go to the tables configuration it is not show in the list of columns.   This did not happen in Helsinki but I am now working on Jakarta developers instance.   When are my custom columns ...

brianlan25 by Kilo Patron
  • 2155 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need help with survey link in an email notification

HI All,I am trying to send a survey link in an email notification,But the link is actually displaying a URL, Which is not a hyperlink,We have to copy and paste the whole link to get to the survey page.Following is the screenshotFollowing is the HTML ...

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kamal11 by Giga Expert
  • 3994 Views
  • 5 replies
  • 2 helpfuls

Resolved! Chat Incident Auto Populate

When an incident is created from chat, it does not auto populate the first name, middle name, and last name (it only populates the caller_id) of an incident as it normally would when an incident is created by other means aside from a chat session.   ...

ctsmith by Mega Sage
  • 4589 Views
  • 18 replies
  • 2 helpfuls

Oulook calendar show as free

ServiceNow email template change.calendar.integration" places a meeting on your Outlook calendar and shows as busy.   Would anyone know how to get this notification so show the meeting as free?

abrahams by Kilo Sage
  • 1688 Views
  • 1 replies
  • 3 helpfuls

Email Notification cannot get the User Time Zone

Hi,When we receive the email notifications from service now including work notes in the body, it has shown the instance time zone and time and it does not fetch the users time zone with latest updated time in email.Can any one please help on this?

Load Data - Run Transform Map Loading data as GUEST user

Hi AllI have been struggling with this problem on our instance.For some strange reason, when I am using Load Data module and then Running Transform Maps, then it runs as Guest user.Also, I want to highlight this is not consistent, sometimes it works ...

Community Alums by Community Alums  
  • 3415 Views
  • 8 replies
  • 0 helpfuls

Resolved! Provisioning to custom attributes

Hi allI am configuring the Azure AD plugin for user provisioning and SSO.I want to synchronize the AD attribute to the attributes of the user table that I added.Is it possible?Regards,Matsumoto

kazuto by Kilo Explorer
  • 3136 Views
  • 4 replies
  • 0 helpfuls