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How to fire Business Rule with an attachment?

I'm using an 'After - Update' business rule that checks the name of an attachment.The business rule works fine.The problem is that if they attach the file, the business rule on update won't fire unless they change a value in the form.How can I make t...

How to configure service now as IdP

HI,I am trying to configure ServiceNow as Idp. I wanted to log in to my website using service now credentials.The options I tried is 1-> SAML - But in that Service now only act as Service Provider, but I want Service now to act as Identity Provider2-...

vinodrd by Kilo Explorer
  • 1690 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide Custom Widget Button

Hello,After few researches I didn't reached the answer I expected about my question.My question is : How can I hide a custom button depending on my state?Context :I created few button (like UI action) on a widget I set on the OOB ticket form page on ...

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vincentt by Tera Contributor
  • 6786 Views
  • 4 replies
  • 5 helpfuls

Parent Child Incident - Snow

Hi All,To achieve Parent Child Incident Relationship below steps are done(1) Activated - Incident_Parent Field in Incident GUI (reference Field)(2) Created a Parent Ticket P and 2 child Tickets C1 and C2. In C1 and C2 parent ticket field is populated...

Resolved! Many to many relationship records

Hi All,I need to relate my service offerings and circuits table so one service offering can be connected by many circuits and a circuit can connect many service offerings.I've created a many to many relationship in the sys_m2m table so i now have a r...

Dubz by Mega Sage
  • 2429 Views
  • 3 replies
  • 2 helpfuls

Choices on a scoped form become part of a global choice set

Someone please tell me if there's a better way to do this. I had to work out this procedure in order to push these changes in an update set. If there's no better way, maybe this will help someone out.In order to create or alter choices in a particula...

aaron_k by Giga Contributor
  • 1528 Views
  • 1 replies
  • 1 helpfuls

MID Server not using remote.properties

Hi all,I think I detected a bug in MID Server application (mid-jre.istanbul-09-23-2016__patch0-10-05-2016_11-18-2016_1553.linux.x86-64).MID Server manages a file, inside "/work" directory, named "remote.properties". My undestanding is: MID Server ask...

Resolved! Make field Readonly -Onload

when form is Loaded -if User name( value :User)   is Empty then Devision field should be Readonlyvar gd=g_form.getDisplayValue('User');if(gd== "   ")   {g_form.setReadOnly('devision',true);}}it is not working as per my expectation

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Resolved! Best practice to creating Inbound email action

Hello All,Can some one please help me what are the best practice can follow to create Inbound email action.We are getting lot of   request from monitoring tool for configuring the inbound action.Does it affect any sort of performance issue.It will be...

salu by Mega Guru
  • 4068 Views
  • 7 replies
  • 3 helpfuls