Can we give make Update All option available for Service Desk agent role ?
We are trying to give Update all option to a certain role eg. Service Desk Agents. Is it possible to give the access to this option ?
Forum Posts
Resolved! Populate UI Page with task fields
Hello All, Please help point me in the right direction for this: What is the easiest way to populate a field from a task form to a variable on a catalog item displayed in a UI Page? I have created a checkbox field on the Change Request form. After ...
Resolved! Removing Standard Changes category from portal.
Hi, I have a requirement in my project where, the "Standard Changes" Category needs to be removed or hidden from "SC_categories" widget in portal. This category should be available in native UI but not in Portal. So making it "Actvie=false" is not an...
Resolved! Unable to hide/show fields on Agent Workspace
Hello Experts I'm facing an issue with an UI Policy (with Run Script enabled) which is supposed to Show/Hide fields and Form Annotations on Workspace. It works perfectly on Platform UI, but it does not work as expected on the workspace. Below is the ...
Resolved! In ATF can you specify a member of a certain group to impersonate?
Hi, In order to test a Change workflow I would like to have a step to impersonate a member of a certain group that can approve the change request. With the OOTB test step Impersonate you can only select a specific individual user. I would like to mak...
Resolved! How do I disable the ability for users to add attachments to forms at the Task level on the User facing side bit not the backend?
I want to disable the red box below. globally for formats in the same department. But I want users to still be able to attach documents to TASKS via the backend: I looked online and read a few things but I am not sure how to do this when I want ...
Resolved! Dynamic Filter is Not Working When Used in A Mobile Studio Data Item
Hi all, I am working on developing a Now Mobile applet that, when clicked, will filter the Incident table and pull up any active incident records that have a location that is in the user's Glide List of locations (a list of store locations in this sp...
How to create Related List for Demands to Enhancements and vice versa?
Hello, I have a requirement to create a related list from the Demand and Enhancement forms to show any demands/enhancements related to each other. I have created a reference field on the demand form to the enhancement table, and also a demand refere...
Resolved! How to enable Filter in Data-Table
Hi All, I am trying to enable filter option in service portal. like below I have tried to modified Enable Filter to true even then its not showing the filter. But even after I am not getting the filter option in the page. Can anyone help me the ...
How to auto populate survey first question in serviceportal
Hi Team, I would like to know if the below requirement is feasible or not. I raised a Hi-Ticket but SNOW confirmed its not feasible. Let me know if anyone has done below kind of requirement: Upon resolving the incident am sending an email to end-user...
Resolved! Apply Email Template in Notification
Hey Again all you Genius's. I need your help again.This is kind of a "idea" rather than it being functional (i think).So here's the deal. I love ${mail_script:scriptname} it's awesome. Very functional, works like a charm.We have a request item ...
Protection Policy for Script Include
Hi I have accidentally set the Protection Policy of a Script Include to Protected, it now wouldn't allow me to make any changeson script include form.Though I have the admin rights on the instance(Fuji version).Can somebody tell me how to change this...
Authentication failure with the local MID server service credential
Yesterday a workflow randomly stopped working and now errors out with "Authentication failure with the local MID server service credential" Credentials and MID server are fine. They are still working on other workflows but one for SCCM software distr...
Configuring @ mention functionality
Dear Folks, Please help me to sort out the below query !!! When using the @mention in a form (Worknotes section) of Request / Incident / Problem / Change, we can just see the "First name + Last name" of a person. Is it possible to append the email id...
Resolved! ServiceNow portal sn-record-picker - what is loc
Super basic question but I need some help I'm trying to add a sn-record-picker to a portal widget. I was reviewing the sn-record-picker documentation and I'm hoping someone can help me out when adding a record picker you are advised to add the code ...
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