How do we make all Emergency change risks to be in high priority by default when the option "Change Request > Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only." is clicked.
I have to execute a particular business rule only when the update on Incident form happens from a particular view. I have created a new view called "xMatters" on Incident form. As business rules are not view specific, I have created a field called u_...
Hi,I've upgraded to Helsinki and within the incident and problem form there is a show all journal fields button, which you could select to show one journal field or all journal fields.I would like to remove this option and show all journal fields as ...
Hello Team,I have a question reqarging XMatters Integration. OOTB when we click on "Engage With XMatters" table it displays a UI page "xm_engage_with_xmatters". This UI Page is refereing to a table to display "x_xma_xmatters_xm_engage_with_xmatters_c...
After our helsinki upgrade a few of our users when in UI16 on their browser (one chrome - one IE) they cannot see the modules in the Application navigator or certain items in the title bar. Has anyone seen this? It seems to be isolated to only a ...
Could anyone offer guidance on how to best use the Agile module (as is, OOTB) to track changes to ServiceNow?Here is my understanding of how to best use the module so far out of the box.If anyone can offer any good procedural suggestions or good ar...
So, I have set up a client script to remove options depending upon option set on a dependant field BUT after refreshing form the options selected are refreshing, the clearOptions function is running againI'm sure this is simple but I can new to clien...
I'm trying to export the incident table, with all of the current configuration, from one of my instances to another without any record data. I basically just need the form as it is in the one instance to put into another to try to make some configura...
In the portfolio table (pm_portfolio) the field portfolio manager uses a reference to the table User with this reference qualifier javascript:'roles='+SNC.PPMConfig.getPortfolioManager(current.getTableName())but the user that i added to the portfolio...
Hello I have a requirement to insert the images in Carousel widget , some how i find this post which answered but when i follow the same the other images in Sp_carousel_slide table is showing and if the image size is different then it is expand...
I've been creating Incidents that are using the Default SLA Workflow. Looking at that workflow, I expected to get email notifications at 50%, 75%, and 100% with respect to the breach time.I'm getting the emails at both the 50% and 75% intervals, bu...
Hi All,I was looking for way to find the size of data in the current instance.Ex: how much data in GB is present in incident table or request table or attachment table.Anyhelp is apprecieated.
I have read through all of the wiki blogs around this, but I'm still having two issues with the mails scripts. 1) The first issue is that I'd like to hide the unanswered variables and only display the answered variables. How do I correct the if line ...
I would like to define separate Incident SLA's for a specific team with out altering the default SLA's. I came to know that we could use CI specific schedule to achieve this. Could somebody help me here please?Note: I am in Istanbul version.
I am not sure if anyone has ran into this before, but I am starting to notice several instances of the same role being assigned to the same user by one single group. And when this happens, we can even run ACL debugging against the form/list, as nothi...
