Hi,When I raise an incident through insertion from mail in servicenow ,the priority field in the "incident" is read only.Next time whenever I want to update priority it is not possible.In the incident table the field is not read only
I am having two reference fields "User Id" and "Caller" both referencing 'sys_user' table. I have to get user id of the users in "User Id" field and User name in "Caller" field.How to achieve this?Kindly help me with this.Thanks in advance
Hi,Is it possible to make one value in State "read only". What im trying to accomplish is to make State "New" read only for incident, so that this state isn't possible to set manually, only by rules.. Anyone tried anything similar?
I am trying to modify the existing set of DataTable widgets (base DataTable and via Instance) and having issues understanding how the row click operation is designed. When you click on a specific row for any given table, the record is sent to the i...
Hi everyone, I've been trying to troubleshoot this all morning and can't figure it out. Hopefully you can see how much I've tried to figure it out myself before asking for help, so any helping hand would be wonderful. Since "Debug security" doesn't w...
I was using a reference from SNGuru and found that the code they provided comes up as a warning:https://www.servicenowguru.com/system-ui/adding-fields-service-catalog-checkout-screen/ What would be the downsides and is there a better way to code this...
Can anyone please share an example of any sample business requirement document to get a basic idea.Thanks!
I am developing a reporting tool in VBA excel(Macro) which requires connection with ServiceNow to fetch the Problem Records data as per the filters provided. This data can be fetched out in excel format to be used further by the macro. But I cannot f...
I am working on a scoped application. I have been pushing the application and updates from Dev up to Test using the "Make App available to other instances" feature, under System Applications -> Applications -> Develop. So after we do updates, we ...
Hi, I need your help to solve a problem: I have a record with an Image field inside.After submit this record, start a Notification. Inside the Notification,there is a Script that get the Image from the Record.When I try to display the image inside th...
I am trying to get a value from a description field then querying the location table against the value, but it doesn't seem to work. Have I missed anything in the script below?(function executeRule(current, previous /*null when async*/) { //gs.log(...
I am currently developing an application and want to lock down fields. When a user fills out a request, they submit it and the status automatically changes upon pressing submit. When the status is Complete or Cancelled we lock down all fields by sett...
When I create a fix script, will upgrading my instance to a different version of ServiceNow automatically execute this fix script or do I have to run it by hand? Are fix script executed after a clone operation? Under which conditions is a fix script ...
Hello,I am using database view in servicenow REST API. I want to retrieve particular record from the view results. Like for table api, we have the GET call (GET /api/now/table/<tablename>/<sys_id>). Can there be something like this for database view?
I am very new to ServiceNow. We are trying to limit the ability to enter dates in a field to the datepicker only. I have referenced the doc -https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/time/task/t_ConfigureDatePicker...
