Is getUniqueValue a valid GlideRecord method? It is not listed in the GlideRecord documentation, but can be selected from the intellisense menu in a ServiceNow script editor. If gr is a GlideRecord object, Is it better to use gr.sys_id or gr.getValu...
Hi all, Iam using import Set API to create incident ticket ,but iam bit confused to capture the logs .Please guide me to capture inbound json and response json in logs.
I need to extract the version of CIs from the descriptin field of the CI. The description field will look line this: jfshfshmn vshshjij ijjf0sfk, jhg9s, uishf9, Version 23.45.5679(E), fhuisfhaho fsihsfpoh:hsfhsij huisgfha:uhauhju hoajfphnsiovj osvji...
Hi Experts, I am having issues with duplicate numbers. When a new defect record is created the number is being duplicated. HI Portal proposed us a solution to create before insert business rule (below link). https://docs.servicenow.com/bundle/orland...
I am needing to get the expiry date from AD into the sys_user table. I have seen examples on here, but nothing seems to work for meAnyone have an easy solution to do this?Thanks
Hey community, i seem to have trouble with this conversion. I've having to update an connection with Jira to send YYYY-MM-DD but the script include already written and i don't want to mess with too much as it is set to take the display value of the...
I have a process where a Catalog Item is submitted via the Service Portal, Approvals and Tasks are created via the Workflow attached to the Catalog Item. I have run into an issue, that I cannot seem to figure out. A Catalog Task gets created, and in...
In our instance the only inbound action we have enabled for incidents is Update Incident (BP). Recently one of the techs forwarded a response that had the watermark and the incident number with FW: in the subject line. It did not update the tickets...
Hello - I have a functioning advanced reference qualifier on a Catalog Item variable, however I need to add a few more conditions to it. I am pulling a different variable on the catalog item within the qualifier along with only pulling active recor...
We get emails from third party vendor servicenow instance to my client instance related to vendor incident and service requests. As soon as the email hits the client instance, a call record has to be created. I configured an inbound email action for ...
Hi I want to send attachment via postman, Please provide the the steps When i am trying to passing value it is showing below error
I'm trying to use ATF to test the Change process, and when closing off the implementation phase I would like to use the current date set programatically, rather than having to set this manually before running the test. I don't seem to see any options...
Hi all, We are revamping our Change form with the addition of some new fields, however the OOB 'Description' field is now show the field label as 'Description(description)'. We do not have another field called Description and I can't work out how to...
Hi Team, I have tried to use filter on watch_list field. But, I see it doesn't work properly for 'DOES NOT CONTAIN' on list field. CONTAINS: worked DOES NOT CONTAIN: not worked I have also tried to use by scripting, but it's the same result. I jus...
We have a UI action 'Create Incident' on Requested Item form. On Click of UI action, UI page will get pop up as highlighted below. Is this possible or How I can send value to the field 'ITEM' present in UI page?
