We have customers with no roles coming into a custom CMS page to request Incident, Problem, and Changes. For Incident, I have been able to change the default view called Self-Service to meet my needs. How can I force the users to see a view for Probl...
Hi,Is there a way to see all the list of the request and not just the request that I created? Where can I possibly configure that? I checked the Application Menu and ACLs and it doesnt look like its restricting anything on list view. Or maybe I'm jus...
Hi all,i have a catalog item .in which(internal it ) can can share any updates on future days ,i have created a catalog item ,in that i have two fields ,"date" and "message " ,now internal it can selcted the "date" and filling "message" clicks ...
I have a normal business rule that takes a string value and writes it to another table, like so:if(current.wf_activity.getDisplayValue() == 'Approver'){ updateSummarizer(current.sysapproval, 'Approval Comments', current.state + ' - ' + current.comm...
I got a requirement to send email with images inside its body and on click of of those images email needs to be sent back to Snow alongwith the watermark details to capture users response.So i have made those images as link image and provided a mailt...
Hi All, I want to call ui macro in to ui page so for that i used below tag but its not working and its showing blank page please help me on this. <g:macro_invoke macro="ui macro name" />Regards,mahesh
Hi,I am just eager to check if there is a property / attribute that I can use to display the characters left in a string field. Something like below.As i Type in something it should display '500 characters Remaining'
Hi guys,I have in CMS an iFrame with UI action (it's form of sysapproval_approver record).After I submit this UI Action I want to redirect my parent page to different URL in server-side script.Is there a way how to do it?If I use action.setRedirectUR...
I have a requirement: My scoped application have a scheduled job which executes a script include whenever it runs. I need to implement singleton for this scheduled job - meaning, only one instance of that job should be running at any point of time. H...
Hello,Im trying to build a new table using fields from an exisiting table . I have a field on the exisitng table that has a choice list of 145 different choices.I 'd like to copy over these 145 choices to the field on the the new table . How can I ac...
Hey guys,Does anybody have an idea on how to modify the "show journal fields". It shows up as a single checkbox to add either "It worknotes" or "user collaboration" (in RITM form).In Approval record it shows up as 2 individual checkboxes. Please take...
Hello all, We are trying to implement an automatic process between external partners and our Service-now instance through emails.Using inbounds actions and email notifications, we are close to the goal. As the automated process will cover different...
Hi all,I have found something uncanny - however it may be uncanny to me, but not to others.I am looking to dot walk from Catalog Task form to the request - via parent.parent.watch list, however I have found that OOB the request is not set as the RITM...
OOTB the Affected CIs on both the Change Record and the Change Task only look at their current record to display all the affected ci records. We'd like to do one of the following:1. The Easy Solution (hopefully): Simply create a new Related List call...
Can anyone suggest replacement functions for DOM manipulation technique (e.g., jQuery, Prototype JS($ or $$), gel, document) in Client script and Catalog client scripts function getParmVal(name){ var url = document.URL.parseQuery(); if(ur...