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Rename the Change State

Good Day! I want to rename the change State Authorize to Validate I tired with the change state model tutorial but it doesn't work. Is there anything specific steps do I need to follow. Please suggest. Thanks in Advance. -Johny

Johny1 by Tera Expert
  • 2216 Views
  • 10 replies
  • 9 helpfuls

javascript await

Does anyone know if the 'async' and 'await' operators are valid in ServiceNow? I assume not since they are causing an error but wanted reach out and validate.

gbunce by Kilo Expert
  • 2586 Views
  • 2 replies
  • 2 helpfuls

Resolved! Working with Attachment Data

As we expand into more and more areas with Servicenow as a company we find ourselves looking for ways to automate things that used to require manual intervention in the old system. Today we came across a process that involves imports of data in XLS f...

Emerce2000 by Kilo Expert
  • 14615 Views
  • 12 replies
  • 4 helpfuls

Resolved! When an approval request is rejected, how can I get the reject comments in the activities log? I have added approval history and it still does not post. It is posting in my Developers account but not in my production. Is there another setting that

When an approval request is rejected, I'm trying to get the comments to post in the activities log.  It is posting that the request was rejected but not including the comments.  I included the Approval History in the activity filter and it still no l...

Kathi by Tera Expert
  • 5801 Views
  • 17 replies
  • 1 helpfuls

Resolved! Need 'COUNT' to return records with zero entries in script

I'm querying the cmdb_ci class table in order to pull all CIs by class. I'm using COUNT but it is leaving out Classes with zero CIs.  Below is my current script. Thanks!   var gr = new GlideAggregate('cmdb_ci'); gr.addAggregate('COUNT'); gr.orderbyAg...

Resolved! how to hide calendar icon in date/time type variable

Hi All,i have a requirement of allowing the user to enter the time in a UI form in HH:MM format. In order to achieve that, we do not have a time variable in service now. so i decided to use the Date / time variable type. But now the issue is , it com...

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fisfreak by Kilo Contributor
  • 3667 Views
  • 9 replies
  • 3 helpfuls

Resolved! How can you use an Extenstion of the sys_choice table?

I am neededing to import data (500+ rows) into a table that will be used as a source for a dropdown. I also need to add a few addition value fields for each choice. Someone suggested extending the sys_choice table. I have been able to create a new ta...

Will Mathies by Tera Contributor
  • 2845 Views
  • 3 replies
  • 0 helpfuls

Document Id type field doesn't show value.

Hello everybody, After New York upgrade we have issue with Knowledge articles. ( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots....

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Artsiom1 by Kilo Explorer
  • 2706 Views
  • 5 replies
  • 0 helpfuls

Resolved! Sending a pdf to the Rest API with javascript

Hello,I'm trying to send a PDF file to ServiceNow through the Rest API but all the sent PDF are blank when opened at ServiceNow side.Here are the details of what I'm trying to do.From my tools on the web browser, I download the PDF from the server an...

pacherault by Giga Contributor
  • 27747 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get discovery to classify a palo alto networks device

Discovery does not classify a palo alto networks device.   Here's the pertinent information: 1. The mid-server has access to the IP address. 2. Discovery runs several probes on the IP:  - Shazzam  - UNIX CLassify ( which fails due to no credentials )...

HugoFirst by Kilo Sage
  • 3132 Views
  • 2 replies
  • 2 helpfuls

Resolved! Assigning a reference field in an inbound email action

So, what I'm doing is extracting bits of an email to fill various fields for creating an incident from an inbound email. The case here is that someone submits a ticket to helpdesk for someone that called them.  I'm able to set the description and cla...

wwinter by Kilo Contributor
  • 2338 Views
  • 5 replies
  • 3 helpfuls