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In a Business Rule, we have access to the current values in a field (current.fieldname) as well as the previous values (previous.fieldname). The fields for which we can access the current and previous values are those on the table against which the B...
Hi there,Is it possible to set the workflow stage in the script that the activity runs? If so, how woudl such a script look?Thanks in advance, Ruth
Currently we are using ServiceNow's SMTP server for sending out emails. It is causing confusion to our customers when they receive emails, sometimes even mistaking the emails as spam. We were wondering if it's possible to change the mail from alias o...
I have a field that needs to be shown on an sc_task form. The field should show based on wf_activity and a value in a catalog variable. The script looks like this: function onLoad() { //Show the equipment to be installed field and make it read ...
Hi,I have a request from the business :they want that if the service desk enter a comment, the record appears in the list with a specific color (that's easy)But then, if someone from a specific group opens the record, this should put the record color...
Hi Everyone,Last time my manager asked me to check if system support Method Overloading concept and I created a business rule with two Methods with different parameters, then I called 1st method in another business rule. but the result was not in sup...
Let's say that I have an email notification with a subject line something like:${number} ${company} has been assigned to group ${assignment_group}Is there a way to append to the subject line in a mail script, such that I could tack on additional info...
We have 3 instances (prod/test/dev) and I'd like to lock-out all non-admin users in test & dev. Is there any easy way to do so? Sounds like a routine script or option, but the only unhelpful reference to this is in the post-cloning checklist (User Ac...
We have a catalog item that asks a client for a date (start_date). My stakeholders want to warn the user not to pick a start_date prior to today. I can find out what start_date is, and I can find out what "rightnow" is, but I run into trouble compari...
I have a requirement to restrict the ability to submit a P1 incident or upgrade an incident to a P1 to a select couple of groups. Initially I created an onSubmit client script to restrict this by role and it worked.....to an extent. Through testing I...
I Researched, found and loved the SNCGuru Update Set for scheduled report extracts, Until I installed and understood it. Unfortunately, it only supports FTPS and not SFTP. I could not find where the package ftp4che supported any other protocols.Any s...
I've created an Action to create 1 or many child records on through the use of a pop-up. I lifted code from Project Management to do this - UI Action 'Project Task Creator'.The UI Action will pop a simple dialog prompting for the number of child reco...
Hi All,We have a scheduled import that is set to run for every 5 minutes through out the day. The average time for the job to complete everytime is around 30 to 35 seconds. But sometimes it takes 1 hour for completing due to the below error.*********...
A customer recently asked for a better way to quickly identify VIP users from the incident form without having to add the VIP field to the form. She wanted to somehow apply a style to the caller label or field. I couldn't figure out how to use 'Perso...
Hi All,I want to generate a unique number(prefix+number) for asset tag field in cmdb_ci table.This is achievable using number maintenance. But as I am implementing it in MSP environment, I cant use the same.Because it will generate a unique prefix fo...