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Resolved! Deleting Record in a subflow in Flow Designer

Hello, I'm trying to delete group member record in a subflow, but so far I'm not able to.  I have tried using the group and user sysID as well as names.  But neither one has worked.   I'm able to read the record and do check after reading it and come...

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Resolved! onChange client script IF statement help

I have a pretty simple onChange Script that is working, however I only need it to update the field if there is not a previous value in there. sort of like if (field==''){ do something} but that's not working and giving me an error. Here is the workin...

Steve42 by Tera Expert
  • 2331 Views
  • 4 replies
  • 0 helpfuls

HOw to convert HTML to plain text in a UI Action

I have a requirement to update the contents of a field from one table to the field of another table if a specific action occurs.  The sending table's field is HTML, the receiving table's field is string. I need to convert the HTML field to plain text...

gjz1 by Giga Expert
  • 15057 Views
  • 5 replies
  • 23 helpfuls

Resolved! How to compare SYS id

Hi all, I am working currently on Inbound action. i need to close the task based on email. The email contains external RITM number and i have a field to store this external RITM number. I am comparing this external RITM number with the field on table...

Sneha Agase by Kilo Contributor
  • 2328 Views
  • 11 replies
  • 1 helpfuls

Resolved! Adding the callers phone number to a link to call on click

I want to be able to add a link next to the caller field on for example the Incident form, so when someone clicks on it the phone call will auto launch in our softphone. I have already proven that if I have a link like this: <a href="tel:5550080148">...

Moedeb by Tera Guru
  • 2332 Views
  • 16 replies
  • 1 helpfuls

Importing Workflow in new instance

hi,I created a Workflow in a demo instance and exported it to xml now my doubt is how to import it into another demo instance.Already in How to move one workflow from one instance to another instance without update sets page Mark have said that using...

Glide ajax passing function arguments

Creating a client script to prevent reassignment of incident on certain condition , with the help of script include. The function in the script include is defined as  isInAssignmentGroupBG:function(assignGrp,user){var gr = new GlideRecord("sys_user_g...

Karan31 by Tera Contributor
  • 3771 Views
  • 5 replies
  • 1 helpfuls

Resolved! Show incidents by current logged in user location

Hi All,   I am trying to filter the incidents by logged in user location, I am trying to use script include and a dynamic filter to achieve this. But i am unable to filter the logged incidents with currenty logged in user location. PFB the details-  ...

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Evan2 by Kilo Guru
  • 2398 Views
  • 8 replies
  • 1 helpfuls

Resolved! Restrict filters and breadcrumbs with fixed queries

Hi Community, I need to add an argument to a Module link type, so I can restrict my user to a specific set of records and he can't see all records by clicking all. However, the filter is set using is (dynamic) Me like this: Manager IS (dynamic) Me OR...

Resolved! How to add Reference Qualifier to Record Producer Variable

Hello: I have a script include which returns a list of Product Model (cmdb_model) sys_ids, and an associated dynamic filter.  I am able to use the dynamic filter to filter a List View.  I've attached the script include and related screenshots.Now, I ...

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Resolved! Change Prefix of Number field

I created a table that extends TASK.  I would like the number to be prefixed with something other than "TASK".  How do I change the prefix of the number attribute?