Good Day! I want to rename the change State Authorize to Validate I tired with the change state model tutorial but it doesn't work. Is there anything specific steps do I need to follow. Please suggest. Thanks in Advance. -Johny
Hi All, We have a requirement to upgrade one of out catalog items, and taught the multi row variable set would fit the bit as it looks neat in comparative to the regular VS. Hence i was able to implement it, however the user submitted data does not g...
Does anyone know if the 'async' and 'await' operators are valid in ServiceNow? I assume not since they are causing an error but wanted reach out and validate.
As we expand into more and more areas with Servicenow as a company we find ourselves looking for ways to automate things that used to require manual intervention in the old system. Today we came across a process that involves imports of data in XLS f...
When an approval request is rejected, I'm trying to get the comments to post in the activities log. It is posting that the request was rejected but not including the comments. I included the Approval History in the activity filter and it still no l...
I'm querying the cmdb_ci class table in order to pull all CIs by class. I'm using COUNT but it is leaving out Classes with zero CIs. Below is my current script. Thanks! var gr = new GlideAggregate('cmdb_ci'); gr.addAggregate('COUNT'); gr.orderbyAg...
Hi All,i have a requirement of allowing the user to enter the time in a UI form in HH:MM format. In order to achieve that, we do not have a time variable in service now. so i decided to use the Date / time variable type. But now the issue is , it com...
I am neededing to import data (500+ rows) into a table that will be used as a source for a dropdown. I also need to add a few addition value fields for each choice. Someone suggested extending the sys_choice table. I have been able to create a new ta...
I have built a number of Service Catalog Items for HR requests. I want to add a related list based on filtering using Variables from the catalog items. How do I do that?
From this community and documentation of ServiceNow, I know that 'Task' is the parent table from which Incident and Problem tables are extended. However, I can't seem to find from which table the Agile development tables - rm_epic, rm_story, rm_defec...
Hello everybody, After New York upgrade we have issue with Knowledge articles. ( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots....
Hello,I'm trying to send a PDF file to ServiceNow through the Rest API but all the sent PDF are blank when opened at ServiceNow side.Here are the details of what I'm trying to do.From my tools on the web browser, I download the PDF from the server an...
How I can test inbound email action in my free Service now development instance ? to which email I should send my email to run the action?
Discovery does not classify a palo alto networks device. Here's the pertinent information: 1. The mid-server has access to the IP address. 2. Discovery runs several probes on the IP: - Shazzam - UNIX CLassify ( which fails due to no credentials )...
So, what I'm doing is extracting bits of an email to fill various fields for creating an incident from an inbound email. The case here is that someone submits a ticket to helpdesk for someone that called them. I'm able to set the description and cla...
