Hi All, Can someone please help me out to find out a way to find the nth position of a glide record when a table is queried?My use case is that I need to query a table from a client script, find its nth position, say 1st record and 5th record and upd...
Had a couple questions about using SMS Text Messaging from SN and I can never get mine to work on my iPhone so... 1. Is the limit 144 characters for a text message? Is this controlled by SN or by the platform or carrier?2. What happens if the ...
I'm using a Client Template email on the Incident table to allow ITIL users to send an email from the ticket to whomever they please. In the body of the email, I want to include the below mail script to always include the ticket # and description. ...
Is there a way to assign a role based on the user's location? So for all the users that have the value of "USA" in their Location field, grant the "usa_user" role. I think a script like the one below should work but I'm not sure where to put it.var g...
So we're participating in the Eureka Early Access program, but we don't want to upgrade Prod before we play with Eureka in Dev. With that, if for whatever reason we decide we can't upgrade Prod at this time would we be able to clone Prod to Dev with ...
Hello there fellow community members,Having an issue with one of my CMS pages and was hoping one of the experts could help. I am sure it is probably something simple I am missing.When creating an Incident via CMS and clicking 'Submit', I am redirecte...
Hello All, I'm using a reverse proxy to display an internal URL to my customers, but the URI_REF variable in the OOB notifications references the standard company.service-now.com domain. Is there a way to modify that? I'm sure it's pulling from a pr...
Im trying to get a business rule to check if a problem record has any pending problem tasks when a user tries to close the record down. My script is as follows://Query for associated tasks to see if they are pendingvar target = new GlideRecord('probl...
What am I missing here... It worked like one time then after that it's not pulling the correct value! I think it has something to do with the my use of the toLowerCase() function or something. I need to use that because some values are populated as l...
We have dirty_form_support enabled but in one instance, we are submitting the record via AJAX and redirecting. When the page tries to redirect, our users are getting the "Are you sure you want to navigate away from this page?" dialog. In this instanc...
Hi - I am very new to the applciation and have a question regarding mailboxes. Our HR Team have 4 mailbox they would like to monitor. Is this possible and if so how long will this take to setup?
Why, in JavaScript, must you force a variable to a string using .toString() when the value is already stored as a string? The following switch statement ONLY worked when I explicitly assigned the variable to a string data type using toString()... Wh...
I'm currently building a request form in Dev. The problem is, sometimes forms have tons of rows of checkboxes, like this: Usually if there is a few rows, I will use select boxes where the user can choose "Add" or "Remove". But if there's plenty of r...
Hi,For a catalog item, I am submitting the request after filling in all the details. A request gets created on sc_request. But can anyone tell me how Requested Item(RITM) gets creayed along with the request submission?Thanks,Nataraj
I am looking to redirect a user to a specified link that opens in a new tab/window using the HTML target attribute of the <a> tag. Is there any ServiceNow function, such as setRedirectURL, that accepts an HTML target parameter? Is there a way to do t...