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Workspace: How to open URLs in a new tab/window??

Hi , I have a requirement to View UI Page in Workspace .But Unable to Do so . I didnt  find any way to view Ui Pages Directly in WORKSPACE . so i decided to show them in a new tab/window . I Created a Workspace Form Button in a for a Table which i ad...

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Tarun2 by Tera Contributor
  • 4279 Views
  • 1 replies
  • 0 helpfuls

Resolved! How To Properly Store Sensitive Info (SSN, etc)

Is there a proper way of storing sensitive information such as SSN on the platform? I saw a couple of documentations from ServiceNow about storing SSN but those are mainly for the HR module.  I am trying to create a custom scoped app, that will conta...

JDX7913 by Tera Guru
  • 4093 Views
  • 3 replies
  • 2 helpfuls

Resolved! XML Parsing

Let's say I have an XML document:  <item>         <name>% Disk Read Time _Totala</name>         <objid>5289</objid> </item> <item>         <name>% Disk Read Time _Totalb</name>         <objid>5289</objid> </item> <item>         <name>% Disk Read T...

ctsmith by Mega Sage
  • 5118 Views
  • 9 replies
  • 7 helpfuls

Resolved! Dynamic Email Subject

Hi,   On the incident notiication we wan to set the dynamic subject like  if Priority 1 incident then the subject should be: Action required on incidnet # if Priority other than 1 then subject should be incident # updated    Can anyone please help me...

Resolved! Email script to get all approver name and email

Hi All,I am trying to create an notification email when there are new comments added during the approval process. I can make the email send to send event creator and the approver. However we have multiple approver and would like the email notify all ...

wai by Kilo Contributor
  • 3253 Views
  • 4 replies
  • 2 helpfuls

Resolved! UI Page Processing Script Issue

Hi All I'm creating a UI page for end user input of a date. Everything works fine until the Processing Script goes to read the value chosen in my date picker, it comes back as "undefined".  However checking my logs I can clearly see that contract_end...

Resolved! Clear Session Variable

Hi,      Is it possible to clear session variable from scoped application. I tried but it says no method found. If it has to be done through Global from my scoped application is it possible and if so How can I clear session variables in scoped applic...

Adheshwar2 by Kilo Guru
  • 2298 Views
  • 1 replies
  • 0 helpfuls

hi service portal login

I started on a training exercise to "request additional instances")   which needed me to login to the HI Service Portal ("Log in to the ServiceNow Customer Service System (hi.service-now.com).")All the instructions for set up (ServiceNow KB: Granting...

sanjaybhat by Kilo Contributor
  • 29123 Views
  • 3 replies
  • 9 helpfuls

How to pass credentials in powershell

I am working on a Servicenow Orchestration use case. In this, i have to connect to Teams session using credentials (Connect-MicrosoftTeams -Credential $credentials). I created a custom PowerShell activity for this use case. Please let me know how to ...

Developer3 by Tera Expert
  • 3418 Views
  • 2 replies
  • 0 helpfuls

Resolved! Popup message when user will login to service now

Hi All,I want to give popup message to the users when they will login. if you remember, the popup message was displayed 'Welcome to the New UI14' when eureka was launched and user was logging for the first time after upgrade.Thanks,Pritam

pritam38 by Kilo Contributor
  • 5353 Views
  • 9 replies
  • 0 helpfuls

UI Pop dialog box for rejections comments

Hi,I'm working on a UI dialog box that pops up when rejecting an approval, but I have 2 issues which I need assistance onIssue 1: the pop-up box is on the right hand side and I want to make it central and wider.Issue 2:   I need assistance on updatin...

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adam_webster by Kilo Contributor
  • 4223 Views
  • 5 replies
  • 0 helpfuls

Resolved! Hide/Show Related Tab Named-"Resolution Information "?

Hide/Show Related Tab Named-"Resolution Information "1- Related Tab Named-"Resolution Information " by default should be hidden.2- Related Tab Named-"Resolution Information " visible when the incident state is "Resolved".3- Under Related Tab Named-"R...

Swetha18 by Tera Contributor
  • 2638 Views
  • 6 replies
  • 6 helpfuls

Resolved! Total Field: Add or subtract integer dynamically

Hello Community, Help with existing script or accepting possible alternate solution(s). I have a business rule that sends an update from the Interaction Log table to the Interaction table. Currently, the function sends the value of Time Worked to Tot...

Desmo by Mega Guru
  • 2136 Views
  • 5 replies
  • 3 helpfuls

Resolved! Which access/role we need to connect Service Now API?

Hi Team, what kind of access/role we need to connect ServiceNow api. for example, to use the below url which kind of access/role we need to get. GET https://instance.service-now.com/api/now/v1/table/incident PUT https://instance.service-now.com/api/n...