Hello, I have a user who is not able to see work notes on the Incident form. I verified that the user is able to see the work notes through the list view but not on the form view. Also the work notes are visible when the Incident is initially submitt...
Our team has created a public portal (url suffix 'public_portal') and a employee dashboard portal (url suffix 'employee_dashboard'). The public portal should be available for anyone to view and has a place for users to log in. Once a user logs in f...
I am trying to add a Reference Qualifier on a Variable Set that is viewed when ordering a Catalog Item(below) named 'Random Test'. The Variable Set holds the Variable Products which is a reference field. Shown below: I want the list of products(above...
I am new to the reporting side of ServiceNow, and I have many reports that require specific data that I may need to populate. one report for starters is showing the wrong date. I need to group items by date and and turn the bottom field from Minut...
Hello All, is it possible to track the reassignment of groups multiple times? For example, an incident is assigned to Group A, the user of group A assigned to Group B, the user of group B assigned to Group C and it goes on, I need to track if the inc...
HI All, I have a catalog item to insert data through run script into a table. I have field on the table which is of 'List' type where we can select multiple options. So the requirement is that users should also be able to mutli select values on the...
Hello folks, I have developed an integration where I need to relate my records to the cmdb_ci table, for that, I have added the reference field to my table referencing the cmdb_ci. I populate the value in the reference field from my code where I add ...
Hey everyone, I'm a little at my wits end here. I've trying to use the OOB Slush bucket widget on a catalog form to have it pull multiple values from a table and then have it fill to a variable (which will be hidden) on the same form. Everything is ...
Hi all, what are attributes for reference fields , how it works and why it is required? I have gone through below link : ( but did not get much idea) https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/reference-pages/c...
I am having trouble inserting data into my related list from a MRVS for my record producer. Any suggestions on what I am doing wrong? MRVS name = 'other contacts'; variable name = 'name'; var contactArr = producer.other_contacts;var contactCnt = pr...
I've been trying to figure out how long certain jobs run by evaluating the sys_trigger table.The jobs I'm investigating are not in the definition table (sysauto) but are generated by some script. I can see when the job is created, but not when it fin...
Hello, I am trying to figure out how to auto-populate fields when a new Emergency change is selected for creation. (Change > Create New ) When I configure the Interceptor answer, I would like to use the Target URL however the fields contain too muc...
Greetings We have switched from SCCM to MS Intune as our endpoint management system. I now need to integrate Intune with our ServiceNow instance. At this point I am not finding any direct integration products between ServiceNow and Intune. I have sea...
Hi, I have been playing around with custom components for agent workspace and I wonder if anyone has been successful on having a component update an existing component. Let's say, I have a form and in the context side panel I show a custom component ...
Hi All I have a date that I'm reading in from an email input, stripping the rest of the email from around it and trimming out spaces. Cecause the date has come from an email it is in string format and I have placed the output from the trim etc in to...
