Hello, Our helpdesk has requested a notification be built to notify them when the customer visible notes field changes. A recent addition to the request is that the notification trigger only when the Caller updates the customer visible notes. The no...
The standard template has a "Wiki" field, an "article_type" field and "article_body" field. When article_type is set to "Wiki" the wiki field becomes available, when HTML is selected article body becomes available. I am trying to duplicate this fun...
Man oh man.. how frustrating Date/Time calculations can be, am I right?I built a new table for a customer who's looking to track their build book processes and needs to have four duration fields calculated by the system when he opens a record. I'm th...
Hi all, I'm try to call a script from link type arguments, but it's doesn't work. Help!! My function: var hierachAccessRecord = Class.create(); hierachAccessRecord.prototype = { initialize: function() { }, getRecordList: function() { ...
Hi Team, We decommissioned old service portal and we need to redirect the links from Old service portal to new Service portal. End users book mark the Old Service portal links, if he clicks on that ols service portal links, it should redirect to New ...
Hellow community!There is a button on incident and RITM form that should repair SLA. It work's on target=resolution perfectly, but i've got a response SLA that counts time between the specialist click "New"(create incident or RITM) and "Save" (after ...
I have created a script include to convert currency to USD which takes the latest Currency rates and convert the input values to usd value. It takes 2 inputs currencyCode (which needs to be converted e.g. INR or GBP) currencyValue var ConvertToUSD =...
Hi All, i have a start date :2020-02-19 04:57:49 how to add 12 hours to this date as gs.hoursAgo() adding hour to system date. Please help
Hello, in my service portal widget I have this client script snippet of code: $scope.copyFromPreviousTimesheet = function(){ $rootScope.$broadcast('tcp.copy.timesheet'); }; This is triggered by clicking a button - please see below snippet of HTML te...
Right now, the value of the field is "TEST" of "Name". I want to display "TESTTESTTEST" of "full_name". Is there any way?
I accidentally used the wrong field type when creating a new field in the Form Designer. I selected string (full UTF-8) instead of String for the field type. I do not want user to use this new field and I also need to remove it permanently from the...
I created a transform map to create new incidents in our system. We use data policies to enforce mandatory fields. One of these mandatory fields is Call Back Number. Call back number is a string field. When importing a number into this field, the...
Do we have any facility to log into specific node of an instance? I was able to find the nodes of an instance by checking sys_cluster_state table but unable to find any way to login into certain nodes. Is this even possible without using any chrome...
Hello I currently have a Madrid Version, however I would like to know what are the main differences between ITSM and Customer Service modules (and also what is the difference between these two modules in general). To be perfectly honest I have found ...
Hi, I have a request with a user in requested for and in opened by, this is an active user. This request has 3 requested items. In all of the requested items it seems like the user account "Guest" has updated the requested items. It has created a t...
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