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Add a filter to a List View

In my instance, I've got the below list with two different views available - Default and URL However, what I'm wanting to do is automatically add a filter to the URL view so that it only shows records with the Interface Type of URL. Does anyone know ...

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Survey

whenever the incident state is closed cancelled or resolved i want to send a survey to caller. and survey should go through email, in cc caller's manager.and this survey should be in portal, as well as make sure that in survey there should be 3-4 que...

Image not show in servicenow HR case through email

Hi All / @Ankur Bawiskar ,We have one issue in here images are not showing through received email in ServiceNow. Its looks like below attachment only through email & HR case itself. Why its happening & how can we resolve for work around or permanent ...

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I want to update the Opened by user

Hi Team ,My requirement is :Update requests CITs to reflect correct associate.   Currently, any Cloud task created is showing the original requestor's name instead of the actual creator's name. I want it to correctly display the name of the person wh...

JVINAY by Tera Contributor
  • 1432 Views
  • 9 replies
  • 0 helpfuls

I want to updated Opened by users correctly

My requirement is :Update requests CITs to reflect correct associate.Currently, any Cloud task created is showing the original requestor's name instead of the actual creator's name. I want it to correctly display the name of the person who created th...

JVINAY by Tera Contributor
  • 793 Views
  • 3 replies
  • 0 helpfuls

IntegrationHub ETL: Software Instance - Computer mapping

I am using IntegrationHub ETL to import CMDB data from a Third party Asset Management System. I have two data sources as of now:1. Computer data2. Software data installed in a computer (also has some data of the computer) I have successfully set up a...

Sanju1 by Giga Contributor
  • 894 Views
  • 1 replies
  • 0 helpfuls

ATF Set Variable Values Issue

I'm building an ATF for Service Catalog but keep getting the error message "FAILURE: Unable to set field 'Data Rate' to value '100GB'. Value '100GB' is not currently a valid choice.".The variable is a lookup from a table and the reference qualifier i...

JaraG by Tera Contributor
  • 875 Views
  • 1 replies
  • 0 helpfuls

Provider Notification on event trigger

Hi All, Requirment: Upon assignee change for a ticket, I want to send aSN workspace notification to the previous assignee, not an email notification. Issue:So far I have created a business rule, an event registry and a notification that triggers upon...

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ImedyaW by Tera Contributor
  • 1175 Views
  • 3 replies
  • 0 helpfuls