We are using the process automation designer and showing them on agent workspace using playbook. We have a requirement where in the agent needs to submit a record producer at one activity from playbook.I tried to create new activity definition with e...
Hi , Assigned to field in a form needs populate the users from particular assignment group members.this assigned to from task and override to the new table. Please provide reference qualifier to get the group members in that . @Ankur Bawiskar
Looking for an easy way and neat solution (without much customization like custom fields etc) to implement 3 strike rule for incident management using Flows and consider weekdays only (mon-friday)?Any leads, please share. Thanks in advance
I have a string field u_attachment in an import set table in ServiceNow. I want to use this field to create an attachment via the Import Set API. What should the request body look like, and what details are required to successfully create the attachm...
Hello all, I've used ATF Generator to create regression tests for our upcoming upgrade. Right now I've only created ones for our Service Catalog. However, I've noticed a few catalog items that don't have any tests. These items are quite long and ...
I have a scenario where there is a query with certain names of instances stored in a string field. Now i have to extract the corresponding ids for these instance names in the query from cmdb table and store it to process it at a later point. There co...
Hi everyone,I'm working with a custom table in ServiceNow and I'm running into an issue where I can't uncheck the "Unique" checkbox for a specific field. The field was initially set as unique, but now I need to allow duplicate values. It is givving e...
Is form controls menu and form header context menu both are same when I open incident form
I have the following requirement for my catalog item.First requirement:1) Need to create a variable "abc" with 4 option "1", "2", "3" and "4".2) User should be able to select more than one value from the option. Second requirement:Need to add a text ...
I'm in the process of designing a ServiceNow Service Catalog integration for our telecom carrier orders to streamline requests and tighten our Telecom Expense Management (TEM) process.I've mapped out a strategy and would love to get a "sanity check" ...
Hello Folks,I am facing an issue with setting up an email notification. The requirement is to send an email to the assignment group dynamically based on the "Additional Comments" added to the catalog item, when the "Assigned to" field is empty and th...
Hello,I am working on a catalog item in ServiceNow where I have configured a Flow Designer flow to trigger on record creation. However, when I submit the request, the flow does not start automatically.I have verified:Flow is active.Trigger conditions...
Hello Everyone, Just wondering, I can't able to see the primary_goal in field name for dmn_demand in UI Policy In May 2025 I have created a UI Policy and I able to select it. Right now I am trying to select it in my new UI Policy but I am unable to ...
There is an UI policy in the RITM that when i check a field/box, it gives me the dates to fill in.now when I save it , it reflects in the SCTASK which is great . When I come back in the RITM and uncheck the box and save , it givces me the error - INV...
My local machine folder(Documents) has a list of attachments with different types like PDF, JPG, etc.The attachment file name starts with incidentNumber_fileName. For example: INC123456_users.pdf.Requirement: I have to attach these attachments to the...
