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CSM Consumer versus User table in Higher Education

We are working on CSM implementation for our university to be used by multiple departments to support our students, employees, and external users. We already have ITSM/HRSD/FSM, and adding CSM will make it easier for our users to go to the one-stop l...

Fadi Haddad by Tera Contributor
  • 2544 Views
  • 7 replies
  • 2 helpfuls

Password length not accepting in Basic AuthCode

I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows - 

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surbhi_123 by Tera Expert
  • 1640 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to add a table to show up in my request

I have to make the items from ast_contract table visible on My Request.I tried to follow this: https://www.youtube.com/watch?v=R3yIZiuzwes However, the table is not showing in the drop-down list. When I checked why, it looks like it will only show ta...

Resolved! How to restrict closure of problem record if task open?

Hi,Requirement is to restrict the closure of the problem record if any task is open.One Business rule i have created but problem manager and problem admin able to close the problem record. Business Rule:(Update)When: beforeState = ResolvedScript:(fun...

jugantanaya by Tera Contributor
  • 1566 Views
  • 6 replies
  • 0 helpfuls

Can you add fields to Content Publishing experience/form?

When creating content, like a new event, news, etc., is there any way for us to add new fields to these form sections within the Content Publishing experience? I've already checked UI Pages, Portal Pages, UI Builder Experiences, Forms, etc., and can'...

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