Hi All,I have a requirement where I have created 12 record producers in a service portal. Here I need to add icons for every record producer for only this page. When someone opens the record producer, that icon should not be visible.Please answer if ...
Hi All,I'm trying to create a report (ideally a graph) in ServiceNow to show the time difference between when a RITM is approved and when its related Catalog Task is closed. How to achieve this?
Hi,Blogs and other articles described in forums are only visible to forum participants.Is there a way to make them visible to all users who access the forum, regardless of their participation?Regards,
Hello,I would like to create a new email template to use when an approval needs to be approved / rejected. I am looking for a solution that might cut down on missed / ignored responses from approvers. Are there any template examples, or tips that th...
Hi, I am trying to post a topic from local kafka to ServiceNow Kafka using message replication . getting below error. Any recommendation for the fix? Mid server agent logs : 2024-08-16T03:03:04.644-0400 ERROR (kafka-adapter-2f6096bc3bbb865091553364c...
[How to add a group in the subscription management module]Since switching to the xanadu version, I can no longer add groups in the subscription management module.The official documentation at the link below says that I can add groups on the details p...
Hello, I need to inactivate the attachment icon on change requests for non Change Management Office (CMO) users when the is in any stat other than "New". I have to enable Change Management Office users to add an attachment at any state of the chang...
Environment is setup with IT Service Management for Microsoft 365 application and am finding that when a Teams chat is imported into either an incident, change or request, and that inc, chg or req is closed, the Teams chat is automatically closed and...
Hi,A custom action is converting a comma-separated string to a Flow object. And this flow object is being passed into For Each and into a spoke. I've been trying to access the flow object of each iteration(shown below) to print it into the work notes...
Hi Team,We have a new requirement to store and manage (automate) the following data from Azure AD in the ServiceNow CMDB:Store SSO-related applications in the CMDB and enable synchronization.Store service accounts.Store tenant details.Store Entra ID ...
Hi I'm working in knowledge module so if open knowledge module from SOW view I'm getting this attached image view it's like a portal view only when i click edit button its opening a view that is a backend view So now my requirement is by default i n...
Hi, Why Im getting this error? What am I doing wrong?This is my Decision table:This is my Business Rule:(function executeRule(current, previous /*null when async*/ ) { // Add your code here var dt = new sn_dt.DecisionTableAPI(); var inpu...
So for some reason our users are doing a search on our homepage using the OOTB Homepage search widget, but when they click on any results that are suggested in the dropdown, if they click on them, they are taken to the backend self service catalog it...
Hello All, I've a requirement to show only Application class CI's in configuration item field whenever category is Application on the change form. Can we use Script include and client script or script include and advance ref qual. Can anyone sugge...
We want a mechanism to ensure the approver spend enough time to check through the details before making the approval. Is there any way we can do it?For example: - Having a check-box for each section, the approver need to check it to indicate the re...
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