Array Type Flow Variable
HI, I want to create an array type variable so I can iterate these later on in a for each. But it seems there's no avaiable array type in flow designer. Any workaround for this? Thanks.
Forum Posts
Knowledge form read only
On the knowledge article form, all fields are read-only, even for the knowledge_admin/knowledge_manager role. We checked the ACLs, but those are not conflicting. The expected behavior for the knowledge form is that it should be editable by the know...
How to fetch dynamic values using ATF?
Hi All, Let me enact the exact scenario which I am trying to perform :Place a loaner request from Employee CenterNow, navigating to ServiceNow native view -> Asset Reservations -> Loaner Asset RequestNow, click on search icon for the model fieldNow, ...
where can i find the functions of a GlideScriptable object?
In my case i want to see what is inside GlideECBDownloader, what function it has and what do they do
Resolved! Apply color to a field in a list view
Hi Team, I need help in applying color to field in a list view. The field is End date(end_date) and condition is like if end date is before this month then i need to mark them in a color. Kindly help , Thanks
Resolved! business rule condition
Hello experts, The incident state is 'on hold' and on hold reason is 'awaiting caller'. if the state value changes to any other thing apart from 'on hold' and on hold reason as 'awaiting caller', i need to trigger a BR like if it moves to 'on hold' a...
Service portal customization
Hi Team, The requirement is to customize my company's portal like below Is it possible to customize service portal like thisplease help me Thanks,Anil!
which role is required to get access "email logs" other than admin role
Hi Community, which role is required to get access "email logs" other than admin role. Regards,Srinivasu
How to retrieve the Survey Instance ID (sysparm_survey_instance) inside a sys_cs_field_script_valida
Hi everyone,I'm trying to build a custom field validator (sys_cs_field_script_validator) for a public Survey built using Survey Designer in ServiceNow (not Survey Lite).My goal is to access the sysparm_survey_instance parameter in order to run a ser...
Need Show % of KPI Charts along with its Volume
Hi There, I have one requirement on Performance Analytics,I have 1 KPI chart on Incident Table records and its associated Problem records Table.Now it is showing only volume of the records but now i want to show its %, how can solve it, can anybody p...
Can you please share how MTTR(between sys_created_on and resolved_at) is calculated in incident?
--> Create a field on incident form , field name : MTTRAnd field type is : Time--> When a incident is resolved , we need to caluculate the MTTR ( Mean time taken to Resolve)Suppose a incident created at 14/03/2025 11:08:00AMAnd Resolved at 14/03/2015...
Performance analytice to calculate mttr
Hi all, I need to create a dashboard which is not a big issue. But the thing is while calculating the MTTR (mean time to resolve) for incidents, the onhold time shouldn't get involved. The normal report does not have the option to include this functi...
Worknotes still being created from emails after deactivating Email Inbound Actions
We have deactivated all Email Inbound Actions/Flows for INC in our ServiceNow instance, but when we send emails with incident numbers in the subject line (e.g., "re: INC123456789"), worknotes are still being automatically added to the incidents. Is t...
How to make sections "tabbed" in form view.
How do i turn my fields in to tabs on my forms? Thank you
