Forum Posts
Resolved! Where to get help when PDI is offline?
My PDI has gone offline. I cannot wake up or refresh the instance. I clicked on the link on UI that may go to support site, but it prompted me for ServiceNow ID which I don't recall I set one up. But I am not a new user. I am stuck. Where can I get h...
Resolved! The state is forced to Delivered
Hi everyone,I've created a maintain item with a simple workflow that doesn't include creating an sc_task. The workflow clearly states that the maintain item's status should be open when the request is opened, but it still forces the status to deliver...
Developer Instance not waking up since last week
Team,My ServiceNow developer instance is not walking up since last week. Is there any major change or upgrade happening that is causing this scenario. Please comment. Thanks
requirement in order guide
Hi,i have to create order guide which has 2 catalog item.consider catalog item A has user variable , where im entering 10 /20 users in single request. which in return it must create 10/20 individual RITMS for each user mentioned under single REQ#.Kin...
Resolved! Add Info Message
Hi All, I need to add an info message at the top of a custom table's list view. Please assist. Thanks & Regards.
In a record while in list view choice field is not visible
Hello Everyone,I need a small requirement regarding choice field.when user submit record by UI action button and see the record in list view, and double tap the choice field it does not give the value the record created.Check the ss below first is th...
Change virtual agent icon
Hi team,I have a requirement that it is possible to change the virtual agent icon to the attached format. ThankAnil!
Resolved! Create a section on custom table like "requires role" on ACL
Can we create a section on custom table form just like below: My requirement is to add users where I can edit their details (like emp no, access card ID) being on same form, instead going to user table. Quick response is appreciated.
Email script is not working
Hello team,The below script is not working var urls = 'https://dev.service-now.com/sp?id=sc_cat_item&sys_id=73b1bafa9752cd1021983d1e6253afb5&sysparm_variables={"ritm_number":"'+current.sys_id+'"}'; The same script I wrote a year back for one catalog...
Popup view on Service Offering on sow workspace
Hi TeamI am Currently Trying to configure popup view for service offering on incident table on workspace.But its only changing on native view not on workspace viewPlease let me know how can we set a specific popup view on workspace for service offeri...
Duplicate Report is showing in PA dashboard
Hello Team,I have recently observed in my instance the Reports with same name are showing Two times in the PA dashboard.The Only difference is Type is One Report is Empty and another one is taking the Type.So what will be the root cause.Please find t...
Resolved! Incident resolve button
In the SOW when viewing an incident there is the resolve button which when clicked brings up the modal for resolution. How do I go about setting this same thing up but for sc_request?
Notification only sent when a certain person submits a contract
When I submit a contract for review an email gets sent to the approver saying that you need to approve it as shown belowBut when a colleague submits a contract for review with the exact same approver no email is triggered?Can anyone explain why?
Is there a way to add current dashboard/report to service operations workspace
Is there a way to add current dashboard/report to service operations workspace?Such as under the overview component in the landing page?
