Enable calendar invites to be sent from Change Request

Sam154 · ‎11-19-2019

Anyone please suggest the process of enabling calendar invites to be sent from Change Request . I have gone through some articles which are more than 3 years old. Please suggest the process related to the Newyork version.

Alberto Consonn · ‎11-19-2019

Start going to the Import Export Maps list:
https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_impex_map_list.do%3F

You should have a map called icalendar.change_request already there OOTB, try to check the configuration and see the date fields used for trigger the calendar invitation (dtstart, dtend).

Then follow the official documentation below:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/task/t_C...

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/referenc...

Go through the steps and look also at the thread shared before, it will help you to do it step-by-step!

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

View solution in original post

harishdasari · ‎11-19-2019

Hi Sam,

In newyork release you can send the calender invite from the cab meetings.

You can see the send meeting request UI action in related links. if you click on it meeting request will be sent to the users.

Now the meeting notifications will be sent out from here.

Thank you.

Sam154 · ‎11-19-2019

I am not able to see any CAB meeting option my application menu

Alberto Consonn · ‎11-19-2019

Hi,

please look at this thread, it's actual and useful for your need:

https://community.servicenow.com/community?id=community_question&sys_id=2d7c2859dbc43788fff8a345ca96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

Sam154 · ‎11-19-2019

Can you help me from where I have to start ??