Resolved! Just interested to know how service now is deleting the staging table data ?
Just interested to know how service now is deleting the staging table data ?
Forum Posts
Resolved! difference between setVisible() and setDisplay() ?
difference between setVisible() and setDisplay() ?
Resolved! Change Request Risk and Impact calculation assistance needed
We want to set up the Risk/Impact calculations so that the Risk is set by the assessment, but the Impact is a manually populated field. But, no matter what Change properties value I use to determine the method of calculating the risk/impact, it overw...
Resolved! Link in email notification not working
I am trying to include a link in my email notification that will open the current approval record. This script is inside of a mail script. '<a href="/ess?id=approval&view=ess&table=sysapproval_approver&sys_id='+current.getUniqueValue() + '">${current...
Resolved! Trouble Passing an Array Through a Create Event Workflow Activity
I'm building an array of user Sys IDs and trying to pass the array as Parameter 1 in a Create Event workflow activity. This triggers an email and then I'm using a mail script in that email to add the array in parm1 as users to be Cc'd. Unfortunately,...
Resolved! Changing the Active form tab
Hi, my question comes in two parts: We have three form tabs on our incident form - notes, related records and resolution details, with notes the default active tab. Firstly, I created a basic on load client script to change the active tab from notes ...
Mark Request Closed Incomplete via Request Item
Hi all,When our request items are completed (Closed Complete), they, in turn, set the parent request's state and request state to Closed Complete.The issue that I am having is if a request item was to change to the state Closed Incomplete, the reques...
Resolved! Service Portal form widget shows "Record not found" on default
When i open a new page with a simple list and form widget it opens with a default "Record not found". When you click on a record it displays the correct record. How do i get this to open the first record (or the latest record) without having to click...
Resolved! ACL on sc_req_item variables
Hi all, I created an ACL on the sc_req_item table to restrict write access of Variables to only itil users. Other ACLs on sc_req_item also require itil role to write, so I don't see another ACL overriding this one. The problem is a user without the i...
Resolved! Is there any service Catalog drop down variable, that doesn't need any table to be mapped.?
Hi All,Trying to create a service catalog which should have a field with drop down variable. I tried Lookup select box. but that needs a table to be linked in order to get the values in the UI page. Need to know is there are any other variable which ...
Transform Map - reject all records in import if one recored is rejected
Hi Is there a way I can do a pre-check of data from source table before it transforms? then if it finds a record that it will reject due to a choice field being invalid it rejects the whole inport so that the correction can be made and the spreadshee...
Resolved! Reporting on METRIC_INSTANCE
Hi All,I have a requirement in which I need to fetch the State duration of each states viz. New ,assigned, WIP .So I have configured one report on metric_instance table and querying it accordingly. While it suffice the requirement, but there has been...
Reference icon field not visible
Hello, The refrence icon is not visible for the assignment group field which is reference field. In the same form, for other reference fields, the icon is visible. The screenshot is attached. The same form, when we view by impersonating another end ...
How to remove the signature in Inbound reply message?
Hi Team, I have a requirement to capture only the content of the email body not with any signature. Please see the below screenshot In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I w...
Inbound csv import starting at a specific row
I have an inbound action that is creating a data source from a csvOn import I have the inbound action set to current.header_row = 5I would expect the import to start from row 5 as header and then import the data from row 6 onward, however it keeps fa...
