I have noticed that the Date/Time options under settings in SNOW home page is not allowing to save the changes. I would like to see the date and time along with how long ago the ticket is submitted or updated in the ticket view.
I'm trying to cause the default theme of my instance to be a particular theme. I've copied the user preference records seen in other posts as can be seen here: using cache.do or gs.invalidateCache(); is not causing the theme to change. Any help wo...
When an Incident is resolved, the user gets the email below. But the “Take me to the incident” link takes you to the actual incident form. I would have thought that if you were an ESS guy with no roles, it would take you to the portal view rather tha...
I have a Ui action where i am changing the state of the field on click but its not saving until i click on save I checked the Client check box and onclick i have a function :............... workinprogress(); and in the script function workinprog...
POST https://instance.service-now.com/api/now/table/incident { "opened_at": "javascript:gs.now()", "assignment_group":"Group", "category":"Network", "cmdb_ci":"Ci", "short_description":"Test REST API 2", "subcategory":"Other", "...
Hello folks, I've received a request to create two fields on the incident form - one for Classification, second one for Sub-classification. They are supposed to be 'linked together', the former decides on what can be shown from the second list. I've...
Hello,Is GlideDialogWindow still supported in Service Portal?We have a few catalog client scripts that use GlideDialogWindow, and they are not working on the Service Portal.Need advise.Thanks,Maria
Hello All, I received the error below when tried to modify "u_affected_user" field which leads "cmdb_ci" modifying due to Client Script onChange "Affected User" field:function onChange(control, oldValue, newValue, isLoading, isTemplate) { //If t...
I am having some issues getting some client scripts to work when trying to hide a custom annotation on a form. I get it working partially, but then after adding either/or onChange or onLoad script, it seems to break even when the correct criteria is ...
I want scroll up button/link , which will send back to top of the page on click. I wrote this in Header html: <a href="javascript:" id="return-to-top"><i class="icon-chevron-up"></i></a> </div> css: .return-to-top { position: fixed; bottom: 20px; ri...
i have created one homepage i want to set as a default for user has speccific role...can i use fix script..kindly suppest me
Hi All, If we mouse-over on Request in portal, the 'My Request' tooltip will appear. like that i need to add the tooltip for all header menu's are 'Knowledge', 'Service catalog', 'System Status', etc... Regards, Chethan.
Hello Everyone, Created scoped app for certain group of people. I want to set default application to those users. Is there any property do i need to update ? Thanks.
Hello - I am using Advanced Script within a Catalog Task activity for a Service Catalog Item. I am trying to set the Short Description to contain the User ID (user_name field from sys_user) from the Requested For variable that was populated on the ...
Hi Everyone,If the user tries to change the password at short intervals, the attached error will be displayed. I want to know where this mechanism is set up. Also, I want to change the wording displayed on this screen. I want to know where to set.reg...
