Our team built a scoped widget, but can't seem to get GlideRecordSecure to work. When we cloned the widget into the Global application however, it works just fine. Does GlideRecordSecure not work in scoped applications/widgets?
I am not a full fledged developer, probably more of a "citizen developer" .... I am working in our dev instance, and I am running out of sample data (RITMs). So I want to use Postman (or any other similar tool) to bulk create more RITMs. I am able to...
Hi, One of our user is trying to use * - on the "Short description" - available on the Incident form. And he has come with an issue stating : " Using * (asterisks) in the Short Description will cause SN to hang and freeze the browser or cause browse...
I'm currently working with the ServiceNow Catalog Rest API in Java. I have successfully added items to my cart and submitted my cart, however whenever a variable in the body of my post is of type reference I am unable to set it's value. The ticket ...
Hi all, We are just about to have an audit and I have been asked to come up with a solution on allowing the auditors "Read Only" access into SN. After reading all the forums to see what other admins have done, I am still lost as to what route is bes...
How to convert the HTML content of an field from my incident form to the custom table (New Table) field which is Plain text? Incident html field (u_Htext) - Type -- HTML custom table field - (u_description) -- Type -- String Any idea will be app...
Hi, gr = new GlideRecord('incident');gr.addQuery('stateNOT IN6,7,8');gr.query();while (gr.next()) {gr.description = gr.description + '.';gr.update();} The above is a small code i am writing to update all open incidents(anything except Resolved, Close...
Hi All, When we place our incidents in the state of 'pending' we have an additional sub state field. One of the options is 'pending client information'. When in this state the SLA pauses until we receive the details from the client. Part of our pro...
When a P1 incident is assigned to a group, customer needs a Voice message/Phone call to their mobile number stating a P1 incident is assigned to their group.I have already configured email/SMS notification. Its working fine. Customer needs to Voice m...
Close task button not visible to some users ( on the sc_task) table I checked all the roles and the UI action , but still some people cannot see that ; any thoughts pls
I apologize for the easy question but I'm new at this. I'm attempting to modify a total score field (integer) and modify to a calculated field. I want to take 3 separate scores to get a total score. A Score + B Score + C Score = Total Score. I'm aw...
So using Import XML does not run a business rule.... except if it is sys_user_grmember An admin at my client asked about this. Recently he imported a number of CI's recently which failed to run a number of rules to create associated approval records...
We have a client that is using the Location field in a hierarchical manner that looks like this: RegionPhysical AddressFloor Works great until they go to use a Reference in another table. Then, all of the locations get lumped into one big list. I h...
Hello all, I create a UI policy to make all field ServiceNow Instance visible and mandatory only if the Change Category is ServiceNow. The question is: how can I select all fields instead of do it one by one?
Hi All,I have below questions.1. What is best practice to use current.update in business rules?2. where we have to use in before or after BRs and why?Please explain me.Thank you.