We are using the request_line field in the alm_hardware table to relatehardware to request items manually.So whenever there is a request for certain harwares, our agents manually link the hardware to the request item.The problem we are facing right n...
Hello All,We have recently completed migrating our knowledge base documents from a shared drive to SN Knowledgebase. I have created 5 knowledge bases and uploaded the documents underneath the bases. My issue is that all the users are able view all th...
I am a little confused on this one. Basically, the Incident Mgmt Process Owner has requested to exclude 5 groups from receiving email notifications when an INC is assigned to them or updated in their group.I added 5 conditions built around OR stateme...
Has anyone come up with an attractive way to render <g:ui_slushbucket/> objects in Geneva? We have a few UI Pages that utilize them, and they display absolutely wonky without any formatting. Some of the older examples I've found - using pure HTML - d...
I'd like to preface this with the fact that I am a novice when it comes to REST/SOAP APIs.I have a client creating new Incidents with values successfully, but the API is not returning the Incident number to them. I am not sure what to even check for ...
Hi All,In group approval even though I have selected wait For to "Anyone To approve", when one of the approver approves the Group approval is not getting set to "Approved" state.Can any one tell me since I have selected "Anyone to approve" this funct...
Hello all,I am running into a hard to explain issue where a string field I have is not sorting correctly. I am testing with just 2 different types of string values possible, and they are just randomly being displayed. The string values are filled v...
I am looking for a good way to easily and definitively determine that a script (and any other type of object for that matter) is OOB or not.In working with ServiceNow, I feel that I don't have a great way to say for all cases whether something is OOB...
I'm trying to set up a field to be a simple calculated value based on a couple other fields. I can get it to populate with the values of other fields, but not with the calculated value.So, this works:current.gross_cost_audience = current.io_line_item...
Hi All,I have a condition ,in that i have to check for a user in sys_user table and as well as a project in pm_project table.This is an AND condition.If both (valid user and valid project) are there in their corresponding tables ,only then a valid re...
Looks like we can hide and unhide the entire VS but incase of removal of values from the underlying variables we have to setValue to indiv variables ?Do we have a workaround ?
I have been racking my brains out, how to create a UI Action, and have it set the work notes to mandatory A UI Policy will set it, but the state will have been updated by then. Not much use. I have been trying to use the article listed here, such as ...
We had our CMDB in an SQL DB and wanted to import it in SN. In the "Model Categories" table, we set "Enforced Verification" to true for all classes that we will be importing, so no assets are created. We want to do this manually. Seeing we don't have...
Hi all,I have this jelly script in a UI page (HTML part)<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><button id="add_attachment" type="button" onclick="saveCatAttach...
Hi,There are 2 fields on the form :test : choice field (yes/no)test1 : reference fieldCase 1 : If no is selected from test, test1 should clear the value if it has any.Case 2 : If yes is selected in test, then test1 should be mandatory.Case 3 : In tes...
