I'm trying to set the email notification subject to a requested item number. I can't use just ${number} in the subject field since it pulls the REQ number. What would I need to put after the RITM: to successfully pull the RITM number into the subject...
Hi All,I want to remove the choice in the state field for an ITIL user.My Requirement.If state is new : All choices should display.If In progress: Display only In progress, Cancelled, On hold.If On Hold: Resolved,In progress, cancelled.Can any one ...
Hi Everyone,I need to create a pop up for change requests, When ever User wants to Cancel a change and put a messag like this:You have just selected Cancel Change. Are you sure you want to cancel change? Yes or No. If yes proceed with cancell...
Hi All,Currently I'm going thru ServiceNow online training and now I'm at "New to ServiceNow" > "Server-side Scripting".I realized one thing when I'm working on Business Rule and Script Include which is the date picker always give me the wrong date a...
Hi All, In Helsinki version we are using Service portal to order for catalog items from Service catalog Application. When i open a particular catalog item from service portal page, I want this catalog item to open in Content Management ESS portal pag...
We currently have a Service Catalog process where people can request some services. We have been asked that any request that is sitting in the "Pending Approval" Stage for more than 60 days should be automatically cancelled, and an email should be ...
I am trying to get the department and group return from the below script include. My logs entries are as follows. You can see the JSON values are empty even though I'm logging the dept and the group.Any idea why the encoding is not working on my obje...
Hi All,We recently implemented ServiceNow and are now looking to upgrade to Helsinki Patch 11b, I have done this in our dev environment but unfortunately we have close to ~500 skipped updates. I have resolved most of the high priority ones but 360 of...
Hi Team,I am looking for an data to be add to the right side of slush bucket instead of Left.I am using below line to add, but not workingslush.addRightChoice(item.getAttribute('value'), item.getAttribute('text'));Kindly help to add data into right...
I have created a script include named 'iban.js'. It's API Name is 'sn_hr_sp.iban.js'. The content can be found here https://github.com/arhs/iban.js/blob/master/iban.jsNow how do I call it in another script include in the same scope?When I add the cod...
Hi,I am calling the script include, but GlideAjax cannot be called from REST.This script include is used mostly from from client side but i need to call from Server but don't want to have to edit the script include.var ga = new GlideAjax("AllCatInteg...
Hello Everyone,I created a Data Lookup rule name as Category AG lookup and mention Source table as Incident & Matcher table as Assignment Data look up as shown below:Later under Assignment Data Look up: dl_u_assignment.LIST i create few rules as sh...
I am sure this is simple (or not) but I want to create a new bootstrap color option for service portalSo if I go to branding there are 6 options OOBHow can I add another option ?I see it as a choice but I dont see were the actual color is being calle...
I'm making a ui page and attempting to include jquery, as well as responsive slides (a plugin for jquery). To do so I created two 'script includes' that contained the contents of jquery as well as the responsive slides plugin. I just want to include ...
I am using Run Script activities in my workflow to handle some complex logic (mainly data twisting and Rest calls, which are easier to debug in script than using Rest Message activity).My development workflow is a bit painful, since I have to make ch...
