I have a requirement, Under My subscribed services Module there is an option Quick Reference Guide for which I have embed PDF as link. I am aware of using URLs for this but not using PDF. Can anyone guide me through this? Thanks in advance
Hello Everyone,i want to populate Requested By name under Email template, Requested For (u_req_for) is from RITM table which should be populated on Template i tried Select Variables which is present in the Template but i unable to find the Requested ...
Hi All,I want to show the comments,work notes ..etc in the activity filter in service portal form.Can any one help on this?Any help on this would be greatly appreciated.
Hi All, I have a requirement where when an Asset record is created and data is entered into some fields those fields should be made read only, to achieve this i have written a UI policy and given the conditions as needed. But at the same time i have ...
I have seen a couple instances in our system where a field shows updated in the audit history (and in the activity history when dealing with Requests), but not updated on the form.This is one example - the form shows the state In use:However, when I ...
Hey guys,I have an onSubmit Catalog Client Script, that prevents submission of a form depending on what's returned by a GlideAjax function.Here is my script:function onSubmit() { //Type appropriate comment here, and begin script below var ga = ne...
State values: open,closed,pending change,known errori have tried var val = g_form.getValue('state');g_form.addInfoMessage("state "+ val); --->getting 1/2/3 depending on state valueto get numeric value var val=g_form.getIntValue('state'); is e...
Hi guysI have written one client script on onChange of Assignment group ,assigned_ to should be empty and state changes to new.function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { r...
Hello EveryoneI'm working on building a simple widget I can use in a catalog item to display information from a software model record. I've put together something that works, but seems highly inefficient. Is it possible to use a widget client scr...
Activity color is going orange.why?After executing the workflow of request .I am getting the orange color at the end.May I know the reason?Thanks,Y Anjaneyulu
Hi,I don't understand how roles and ACL works.Please help me to understand how to create role as follows1. Creating a role for normal user:Where user should have Read_only view to the request raised by them, also the corresponding task of the request...
Hi All,We are planning to activate UI16 we are on Helsinki UI15. Can you tell me what are the pros and cons of upgrading? Also does it have compatibility issues? Thank you in advance for your response.
Hi,I would like to have some assistance in correcting user table data.The Location field in the user record is not updated correctly and when I tried to correct it, I could not find any information from location table.The Location field in the user r...
Hello Experts,I am quite new to service portal and trying to achieve one scenario. When Incident is in resolved state "Reopen Incident" button/widget should be visible and on click of that comments should be mandatory.I am able to create widget and a...
Hello,We have a custom table, and need to create a report that contains a bar chart to show record count per "Assigned to", and a line chart to show the average score per "Assigned to". Each record has a "score" field. Below is an example of what...
