Hi Team , We have a catalog item called “AWS Support”. Inside it, there is a variable called “Type of Request”.One of the options for this variable is “Create AWS AD Group”.If the user selects this option and tries to submit the form without adding a...
Hi Team, I'm trying to create a CSDM dashboard under crawl tab (Named: Application Services Missing Business App Relation) for my client, the graphs are showing records incorrectly as it's calculating records after including Retired CIs also along wi...
Hi Everyone, Is it possible to open the new form in a particular view if its created from the "New" UI Action from the related list?I have tried to configure list layout of related list and set it to "XYZ" View but when i tried to created New record ...
I need to disable /hide Price and recurring each in order guide summary page , please guide how we can achieve it, I have attached the screenshot for reference
I have a widget which is trying to read the child accounts when the user is mentioned in the Customer User Relationships (sn_customerservice_contact_relationship). But because of Business Rule: Account query rules, user is not getting access to the c...
Hi, i have a requirement to dynamically increase or decrease the rows of a MRVS based on the quantity catalog variable, without clicking on the Add button of MRVS, is this possible, if yes can anyone provide me the steps to fulfil the requirementsTha...
I want to activate/enable the form templates component in the tabs sidebar so I can configure a series of form templates that will be leveraged for activity audit task population.
Hello ! I am currently developping webcomponents using the new Experience and UI Builder.When I am coding my components, I split them into different privately owned github packages that I then import into my code like follow :import '@myteam/my-popov...
I am unable to access the PDI instance, it shows attached error. Please guide me further.
Hi,I want to deliver an installable application that provides a custom role for an integration user. The goal is that when a tenant installs the app, the user with this role will automatically have read-only access to the relevant records and will no...
Hi Community,I’m currently working on a Microsoft Exchange integration, where I’m creating a custom action/spoke to remove calendar events. I had a few questions regarding the OOTB (out-of-the-box) approach: Why does the OOTB Exchange integration use...
Hi Community,I have an inbound email action that receives Excel files along with other attachments (e.g., signature images). The email's Excel attachment needs to be processed through an import set and transform map.Currently, the transform is failin...
Hi Team , can anyone please help me on this requriemnet . In Incident Module, 3 strike rule automation needs to be implemented.If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically. Excl...
Open search results are not bring a definitive answer so will try the Community. I need to know in advance, if Flemish is available in dynamic translations, can someone who already has ITSM Pro advise?
When the incident ticket is first created and AWA (Advanced work assignment) is applied in ServiceDesk assignment group, it is assigned to one available agent. Then let's say the same Agent routed the ticket to Database team (or any assignment groups...