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Decision Builder Conditions

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...

Resolved! SNC CLI Error when deploying ui component (401 Unauthorized)

Hi, I recently set up my development environment for the development of a UI Component.I set up the profile and cloned an example project.When testing locally everything works fine, but I now want to set it up in an instance for further testing, but ...

GGriessler by • Tera Guru
  • 1304 Views
  • 1 replies
  • 0 helpfuls

INtegration Hub spoke query - Scripted rest?

Hi Team,I hope we agree that the best practice for Integration Hub is to create one spoke for that 3rd party system and bundle all integration functions inside it. But my question is if we have inbound functions for the same 3rd party, Can we create ...

ShAn21 by • Tera Guru
  • 2884 Views
  • 5 replies
  • 0 helpfuls

Resolved! Reporting on RITM Variables and Task SLA fields

Hi,I am trying to create a list report in ServiceNow that displays both RITM (Requested Item) variables and Task SLA fields (e.g., Business elapsed time) as columns. I have attempted using database views, dot-walking, and data sources, but have not b...

ShaidaC by • Mega Sage
  • 4683 Views
  • 8 replies
  • 0 helpfuls

Page is not Loading - Workspace

Hi Team ,  Greetings  While I'm trying to access the risk assessment page its not getting loaded and administrator tab is getting greyed out, any solution or fixes for this issue ? Thanks in advance   

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Resolved! Flow Designer - IF Flow Logic

Hi!How can I know is these conditions are correctly grouped since I cannot add parenthesis?This needs to be (con1 OR con2 OR con3)AND(LEVEL3s) but I have no way of checking if that's how this IF will be built.On the other hand I don't see an option f...

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StefanSrba by • Tera Contributor
  • 1786 Views
  • 4 replies
  • 4 helpfuls

Not geeting sys_tags field value through Rest API Explorer

Not geeting sys_tags field value through Rest API Explorer, I have a incident record and sys_tags field have some value but when getting through Rest API explorer on "instancename/api/now/table/label/7dc355982b6cb610ea3af1d4b891bff2"7dc355982b6cb610e...

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shashanksha by • Tera Contributor
  • 2497 Views
  • 9 replies
  • 0 helpfuls

AppEngine Studio - Add Data from Excel - Is not working

I am a new user to App Engine Studio. I am trying to create an app from scratch.I do the following: Data --> Add data --> Choose a spreadsheet to import from --> Click on 'Drag and drop ...' --> select file --> Click OK. System shows progress and the...

mkomisarenko by • Giga Contributor
  • 2319 Views
  • 10 replies
  • 0 helpfuls