Resolved! How to add one more line item in Related Records Page in SOW view?
Need to add a new entry here in this list in SOW view. How can we add it ?
Forum Posts
Update transferred to case with email notes
Hi Team,When user sends email to closed HR case - means case is transferred, and user sends reply email to same HR case which is closed, add the email to newly created transferred Case. This was earlier working OOB but now its not working, So any id...
Resolved! On clicking button on the portal notification should be triggered
Hi All,Usecase: On clicking the button a notification should be triggered to caller of the incident.For this I developed below, however it is not workingEvent: Notification:Widget:HTML:<h2>Button triggering notification</h2> <div> <button class="bt...
Error in flow designer
Hello ,We have migrated flow to TEST environment. The flow contains subflow.At the time of migration , We had not migrated subflow. Now we have migrated subflow , Still getting error while opening flow. We also tried by creating copies of flow but n...
How do I show Related Change on RITM and Related RITM on Change
Hi There,I have only been in my role just over month so please forgive me on the administration end of things.We are currently using Incident, RITM and Problem to launch changes. There has been a "Create Change" button places on these forms. The issu...
Resolved! How to move Scoped App from one one instance to another ?
I've created one scoped application which I wants to move in some another instance. One way I got to know is using update sets, so I published my Scoped App as update Set and export it as xml afterwards retrieved this update set into another instance...
RPA in Servicenow
Hello, Anyone have worked on RPA in ServiceNow for Automation Testing. Thanks
Servicenow Investigation: Setting up alerts based on license usage vs. license availability
Hello Developer, I want to understand the setting up alerts based on license usage vs license availability. Background:Team needs to monitor license usage more effectively to prevent license violations and ensure proper allocation. They also want to ...
How to convert String to an Array Object
Hi, I have a hidden variable of type Single Line Text (String) on the catalog form where this variable is currently store output based on internal calculation as shown below Example of data stored in this string variable:[{"name":"Manager","id":"GUID...
Implementation in a Incident Table
Hi, In a incident form, based on impact and urgency , the priority field changes right. Can anyone explain me how this is implemented? TIA
Is it possible to provide the approval deletegate access to somone else within a workflow.
We have a change request workflow where through "Approval - user" activity the approval triggers to "Service Owner" and this service user is dynamic which comes from the CI record added to the Change request. As per requirement we should always provi...
Email accounts for Inbound actions
Can I have multiple email accounts configured to receive email for Inbound Actions?
Confirmation before sending email
Hi,Before sending an email, I would like to confirm whether the address of the recipient is wrong by a popup or something.I would like to check and send if there is no problem.Mail is intended for suggesting solutions to incidents as implemented in O...
Resolved! GlideModalForm: Related List Issue
Hi everyone,I'm facing an issue when usingGlideModalForm to display a specific form popup. If the popup contains a related list, clicking on sorting or navigating to the next page in that list causes the records to disappear, as shown in the image be...
Save Button on form to ignore mandatory fields and save
Hi everyone! I need to create a Save button that will appear on a form and save the record even if some mandatory fields have yet to be filled. The button should ignore the required fields and save the form. Or I need to create an alert message which...
