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Resolved! Export Data from Background Script to Excel

Hi, I am currently using a script that stores all duplicate CI serial number in an array. Now my requirement is to export the data stored in the array to an excel file. Is there any way I can dump the data from the script to an excel file. Regards,De...

Resolved! Updating RITM SLA based on catalog task state

Hey allLooking for a bit of help with a development request I've been working on that is 90% done but giving me a headache on getting that final 10% working!The ask is for a resolution SLA at the RITM level to be paused if any of the related catalog ...

ollyivory by Tera Contributor
  • 1387 Views
  • 5 replies
  • 2 helpfuls

Resolved! doubt

What do you need to do before you can use an Application-based trigger in your flow?A. Activate application trigger spokeB. Activate trigger security rulesC. Activate application spoke, and plug-ins as neededD. Assign Application trigger role [sn_app...

PoojithaVap by Tera Contributor
  • 634 Views
  • 3 replies
  • 3 helpfuls

Push Dynamic Approval on Click of a UI Action

Hello,I have a requirement where in when a user clicks on a UI Action button a group manger should get populated as approver and the user should have an option to click the button again if he wants to send it to the group delegates if the manager is ...

sk59 by Tera Expert
  • 565 Views
  • 3 replies
  • 0 helpfuls

Info message not getting displayed on Portal

Hi everyone,I’m facing an issue where info messages pushed from a widget or script are not getting displayed on the Service Portal. I'm using g_form.addInfoMessage() and also tried gs.addInfoMessage() within server scripts, but nothing shows up on th...

ujjwala_678 by Tera Contributor
  • 1310 Views
  • 8 replies
  • 5 helpfuls

ITSM

Hello Team, I have created on property where is stored one password in newly created property name "password" value now . I am trying to fetch the password in flow designer I am not able to do that:- I have written in the script part of flow designer...

Community Alums by Community Alums  
  • 326 Views
  • 1 replies
  • 0 helpfuls

Mobile App action button copy incident

Hi everyone,I'm currently working on the Now Mobile app, and I want to add an action button that allows users to copy an existing incident—essentially duplicating it so they can create a similar one without starting from scratch.Is there a recommende...

Resolved! Relocating "Send email" button in workspace

Hello Everyone,In CSM Workspace,under the Case 'Details' and then 'Draft Emails' tab,after opening an email the below email editor appears: Can someone advise how the "Send email" button can be relocated above the email composing fields?Please check ...

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GergelyP by Tera Contributor
  • 771 Views
  • 4 replies
  • 1 helpfuls

Resolved! Customizing Order of Items in List Collector

 I have created a select box with fields like Production, Staging (SQA), and QA. After saving it, I changed the type to a list collector. However, in the form view, the items are displayed in alphabetical order (Production, QA, Staging). I want the i...

LokeshwarRV by Tera Contributor
  • 1209 Views
  • 8 replies
  • 1 helpfuls

How can I show line-breaks from string field in UI Page

Good morning everyone, I have created a string field on the company table which looks like this, with this text in it: I then have a client script which passes the value of that same field to a UI Page (using setPreference()): function invokeMessag...

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Cris P by Tera Guru
  • 3939 Views
  • 9 replies
  • 4 helpfuls

Resolved! Database View - Not In condition

Good day.Would like to create a database view for the following condition. Please help on how to check "NOT In" in database views. Want to get list of products from sn_apm_trm_standards_product (t) that are not in cmdb_software_product_model (c).t.pr...

Jaisankar by Tera Expert
  • 760 Views
  • 4 replies
  • 0 helpfuls