The OOB setup of Agent app only does ITSM. Has anyone configured the app to do ITOM? Like event management and SRM? Specifically to respond to alerts. It would be nice for support agents to receive the alerts the same way they receive incidents in th...
Hi experts, Can someone guide me how to create approval records at once for all change tasks in flow designer?Im doing a lookup > for each > Ask for approval, but this creates approval records sequentially. My requirement is to do a lookup on all cha...
I would like to knowWhat exactly are iFrames and how they function within ServiceNow?How can iFrames be configured in the platform?Where in ServiceNow can iFrames be implemented or displayed?In what ways are iFrames useful for users and administrator...
Hi All,I have a question, How to make a connected content inactive in content taxonomy??. The expected result is, The connected content should not be visible in the portal.
We previously were using categories for the old portal. When one adds a category to a catalog item, this change is captured in an update set. On a catalog item, there is a related list called ‘assigned topics’. This is the relationship between the ...
Can we write GlideSysAttachment.copy in business rule which does not runs on sys_attachment table?.. Or it can be only written on sys_attachment table?.I have been trying to write it on sc_req_item table.. but it does not copy the attachment!
Why does ServiceNow always default to displaying a sys_id, as opposed to something humans can understand?When the data is displayed on an email for example the data becomes unreadable for users.Recent changes to flow designer post Yokohama seem to fu...
Hey everyone!I have an order guide which is used for onboarding users to our company. It currently has a vast selection of various software's that may or may not be selected to give licensing to the onboarding user. I have a list collector which runs...
I have created a flow, which is scheduled weekly. Then I look up records on the 'sysapproval' table with some condition. I am using 'for each' for getting all records and storing them. Later in the flow, I am using 'Send Notification.' OR 'Fire Event...
I have written script include and catalog client script to populate the user id on selection of user name. But not getting the correct value on user id field.Anyone have idea on this. Script include: var populateUserID = Class.create(); populateUserI...
Hi Everyone,With the Zurich release rolling out, I’ve put together a quick walkthrough video covering some of the Homepage and User Preferences changes.While Zurich may not bring a complete redesign, there are definitely a few updates worth noting — ...
Hi Community,Is there an option in ServiceNow to generate a report showing the age of all HR Cases directly from the list view? For example, I’d like to see something like:HR001 – 8 daysHR002 – 10 daysIdeally, I want to display the case age for each ...
When user selects an option, the script checks the value. Depending on the option, it updates the help text under the select box with the description.If they clear/reset, the description disappears.How can this be achieved.
I'm trying to determine how many nodes I have for each instance at my job. When I run stats.do I get the following Statistics for: Demo Server @nameOfMyChoosing.service-now.com:80 at: Fri Jun 24 07:50:00 PDT 2022 (Refresh)Connected to cluster nod...
Trying to upgrade our Ansible environment to 2.5 and now receiving a 401 error when trying to authorize the application in service now. Ansible articles say to check the connection attributes for the alias but ours does not have any to change from v2...
