Hi All,I have a requirement for the catalog item with two variables, 'start_date' and 'end_date.' The condition is that if the end date is less than 7 business days (Monday to Friday) from the selected start date, the field value should be cleared, a...
Hello, We are required to set up a filter that gathers the selectable option from a documentID field within a custom table. Unfortunately, this part is not well documented and we have yet to find the right format so that the data will be displayed, i...
Hi everyone,This is my first ever clone and upgrade, and I am the sole person managing ServiceNow at my company. The previous admin left about 7 months ago, and I started 3 months ago, so I am still learning our ServiceNow setup. Most of my questions...
Hello! I'm checking some widgets and in the client controller, there are services being injected but were not used, for example the $http. This also applies to OOB widgets. What could be the possible reason behind it?
I am creating a framework using a company-built orchestration engine to automate execution of certain standard change requests. Some of these requests my require passing additional information (arguments) to the orchestration engine. Are there any re...
Hi Everyone,We’re looking to build a custom Notification Preferences Center for external (non-ITIL) client contact users on Service Portal so they can manage their own notification preferences. This should also include impersonation (so admins can ve...
How to add get the related records using side nav list in ui builder and its should in read only .when i open the the particular record,the button like edit (editable) ,save(view) and cancel(view) the form. how should i need to do that,can anyone exp...
Dear community, I need help in sending a Twilio Message from ServiceNow. In this particular case I need to send info via WhatsApp Business. Everything is set up, but, I have NO variables changing on my receiving message. Does someone know what could ...
I’ve been diving into how Now Assist and AI Agents transform workflows across IT, CRM, and HR domains. From ITSM and IRM to CSM, FSM, and HR service delivery, AI is becoming the backbone of smarter, faster operations.This diagram highlights the key a...
I configured a HR Task of Type "Collect Employee Input".This task has an "Employee form", a questionnaire with two questions - Q1) Gender ( Datatype = Choice) 2) Previously Retired (Datatype = Y/N) It looks like this:when I bring up the form, the ...
Hi All,In the Risk Assessment record from workspace view, I want to validate the user-inputted percentage value for the 'Quantitative Likelihood (%)' manual factor against the selected option in the 'Likelihood' drop-down manual factor.Conditions:1. ...
Hi, I have users trying to create their own templates for the [universal_request] table in servicenowWhen they try it there's not a bunch of options under the Template field to chose from...see below:I'm trying to understand what is preventing the us...
Hi All,There is one incident record which doesn't show any work notes/comments Activity in Production instance while same incident I did xml transfer to development instance, and I see work Notes there. I clicked on Filter activity (funnel icon) on ...
I'm getting ready to move from workflow for flow for Service Catalog. I noticed that when I do Get Catalog variables it lets me pick the request item from the trigger but not the item. That appears to need to be hard coded. Does this mean that I have...
Hi Community, We have new integration requirement, need to fetch the ADO PBI data to ServiceNow created script include and Ui page, but script include code not executing. so any suggestion? UI Page code <html><head> <script> function fetchInciden...