Newbie question here, and frankly have tried the entire day to figure this out...As we know that in ServiceNow, a REQUEST can have multiple REQUEST ITEMS. In our instance, these tables would be sc_request and sc_req_items.Checking the Show List for e...
I've been combing the community and the wiki the last few days and have found some info, but figured I'd ask the experts here and see if I can get the nuts and bolts of it.We have 4 instances....lots of cloning, and always have to do the post cloning...
Good day,I have a notification that needs to be sent when a field is updated. This field is updated two ways. (1) By the marketing team inside a form view and (2) by an inbound email action when the customer replies to an email sent by ServiceNow.Whe...
Hi All,I am looking for a report given below. Please let me know your suggestions.I would like it to display the names of the people in a group and against them listNumber of tickets in their queueNumber of tickets closed that dayNumber of ticket clo...
Hi all,I need a way to query if the current record the notification is working of off, matches the notification selected in the ticket.i.e. INC0000001 has the customer facing template selected (via a reference field), and the event that notification ...
Hi, I have a category and subcategory dependency. I need to create a client side client script that automatically populates the subcategory field if there is only 1 option based on the category that was selected. See my code below - I know the getR...
According to this wiki article (Record Producer - ServiceNow Wiki), if a record producer has a variable of the same name as a field in the table the record producer populates then the field should be updated by the value in the Variable. In section...
If there exist 2 Business Rules run on the Approval [sysapproval_approver] table, the 1st with an Order = 100 and the 2nd with an Order = 200, both have the condition "current.state.changesTo('approved')" and the Script of the 1st BR is "current.setA...
Has anyone utilised the Critical Incidents Map, most notably to highlight active "Critical" Incidents only? I like the script that displays Marker Labels, last script shown here, Using Map Pages - ServiceNow Wiki, but this shows all Incidents, there...
We have a custom table which is extended on task table. We want to send meeting invitation when someone approves a task in this table.We followed the below link but not able to send the calender invite to outlook. We are able to send the attachment b...
Hi,This is the situations:My employee onboarding application generates requested items per selections of the manager in the application form. I do not want the manager to receive back anywhere between 1 to 15 emails, one for each RITM, saying that th...
In a globally scoped application and globally scoped Client Script, the sn_ws object is erroring as not defined?This is the code, pretty simple. Just retrieves the list of applications identified in the external tool. try { var r = new sn_ws.RESTMes...
Please let me know steps required for calling RESTMessage in business rule/ script include.For example, i need to pass one parameter from business rule to RESTMessage. so whether i need to create a parameter(without values) in REST function(post or p...
I've noticed in our instance that the previous developers have added the following fields to several of our record layout pages. The problem is that these fields are editable by the user and I'd like to like to lock them down. I would even want t...
I have a script include where the class inherits from AbstractAjaxProcessor, and I call it via a GlideAjax() object. Since it's Ajax, i can't test this from the "Scripts - Background" module. I seem to remember there's some way to pop up a window...
