I feel like my coworker and I have tried every script we can possibly think of!! We are using the Advanced Script in a Workflow Catalog Task to try to pull the Requested Item into the Short Description of the task. For example, If I were to go into ...
We currently have a number of email notifications going out for Incidents and Changes, such as ticket created, ticket updated, ticket assigned. We'd like to extend this to project tasks, but I'm having trouble getting it working. I've inherited the a...
Hi All, I have the following script that compares if the repair cost of a machine is greater than the value of the laptop and then returns if the laptop should be disposed or repaired. function onChange(control, oldValue, newValue, isLoading, isTe...
All, We just upgraded to Dublin and some functionality changed that our users liked. The UI Macro user_show_incidents used to popup a window with a list of related incidents. When a user selected an incident in the popup window, the result would be ...
Good morning, I have been tasked to tidy up our companies email templates, I have a question I would like assistance with regarding scripting. I would like to know if I can create an IF statement so that priority 1 incidents are followed by the urg...
I like the Bookmarks feature from UI11. What I don't like is the fact you cannot open a Bookmark into a new tab/window. I'd really like to be able to have a Bookmark to open up the Workflow Editor into a new tab/window, but it just cannot be done. We...
var sid = gel('sys_uniqueValue').value;
Hi,I am having one Assignment group reference field in Incident page.I want to display how many members are there in that particular assignment group.To achieve this, i created a client callable Script Includevar number = Class.create();number.protot...
Hi SNC, I have a rather silly situation, which seems trivial at first, but then turns out to be a puzzle. What I am trying to do it to edit the Label for the Description field, which I use for change, incident and catalog task. Basically I use one ...
I'm currently working in the Aspen release of SN and I'm trying to automatically create 2 tasks when a new problem is submitted. I've tried using a workflow but that didn't work. I tried an onSubmit client script and that doesn't seem to be working e...
Hi All, I have used javaScript function "indexOf() " in record produces fulfillment script.When I run it in Background Script it is working. When I am using same in fulfillment Script.I am getting following Error "indexOf is not a function ".
Hi everyone - I need to check for a particular selection from a list collector in a Service Catalog item. In the workflow, I can get the values (which are comma delimited by default) like: current.variables.list_collector.getDisplayValue() What I ...
Anyone know of a good book for teaching scripting in ServiceNow? Where to get it?
Hi, I am trying to create notifications for our knowledge base, so that when a new article is created a notifications is sent to either the internal or public team to review and authorise etc. I have tried of filtering the notification on the Role...
Hi All, Can someone please help me out to find out a way to find the nth position of a glide record when a table is queried?My use case is that I need to query a table from a client script, find its nth position, say 1st record and 5th record and upd...
